About Stripe

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.

Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies.

Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.

Stripe provides support options suc...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,470 Reviews of Stripe

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,086)

1,086

4 stars

(309)

309

3 stars

(43)

43

2 stars

(11)

11

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1470 results

January 2019

Becky from Monster Studios LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Functionality

5.0

January 2019

Stripe is my first choice for all merchant processing needs

I love Stripe. I would use them for all of my merchant processing needs whenever possible. They have a solid platform that just works. Even if you are technically challenged, you can set up a Stripe account and plug it into your business. They do a great job of scrubbing transactions for potential fraud and they are quick to pay out, usually within 1-2 business days. My bank tried to get me to change my merchant processing to them from Stripe, but they wanted me to sign a contact for 2 years and pay monthly fees whether I used it or not. Stripe doesn't do any of that nonsense. They charge you for each transaction and that is it.

Pros

It is extremely easy to set up an account and authorize it for use. Reporting is easy and useful, and I love that I get a snapshot of my income immediately upon logging in. Adding in new business is easy and allows me to keep my revenue streams organized for both me and my customers. Each new business lets me set a new statement descriptor so my customers know what they are paying for when reviewing their credit card statements. They are integrated with many different platforms, including ecommerce and accounting software, so connecting the many pieces of your business is easy.

Cons

They have some extremely technical pieces of their software, including webhooks and API calls. If you are not technically minded, this can get confusing and potentially cause issues with your credit card processing. But as long as you are working with software that is integrated well (think Woocommerce or Xero) then it should be very easy to use Stripe in your business. Also, while it is great that they send emails to my customers that have issues with their recurring transactions, they do not give those customers a way to update their credit card information. This seems like a no brainer considering they are the processor and they are giving notice that they are unable to process the card they have on file. Instead, they continue to email my customer, who then contacts me and I have to try to sort this out for them.

January 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

Excellent option to streamline your payment processing

Stripe has allowed me to accept payments in a fluid, efficient way that makes payment processing one less thing to worry about. I have accepted payments without any issue and received transfers of my earnings in a rapid and regular fashion. They've thought through every aspect of the service, and I especially like that I can easily track my payments received and total amounts right at the dashboard. Connecting it to my Squarespace website shop was a match made in heaven!

Pros

With Stripe, you can accept payments by linking it to your online shop or on the go with a physical payment processor. I used Stripe for both and found it to be secure, simple to use and efficient. The fee per payment was very reasonable, and you can also use Stripe to keep track of how much you're paid. You can have the payments deposited automatically into a checking account of your choice, so it's a one-stop shop for a payment processor that pleases both myself and my clients. It's an excellent choice for small (or large) businesses that want to accept credit cards as a form of payment. One quality I particularly appreciate is the ability to accept payments in a variety of international currencies.

Cons

While the fee is reasonable, as a small percentage of the total amount accepted per transaction, it does add up on larger payments from clients. Another thing that's a small obstacle to using Stripe is they do ask questions about what kind of payments you accept and what your business is, so you can only use Stripe pending Stripe's approval.

December 2019

Matthew from Atlas Internet Marketing LLC

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Integrates seamlessly with everything

Very positive. Great alternative for start up businesses, or online businesses that can save a lot of time.

Pros

So you can use Stripe with invoicing and subscription software or you can build out your own system if you are a geek that is PCI compliant fairly easily. Almost everything has an integration option and if you get stuck with a problem for whatever reason you can log into the dashboard and usually figure it out from there, if you can't they have great support documentation and even a chat option. Compared to similar competitors you even save a little bit. I especially like their ACH fees, some of the lowest I've seen. An added bonus is that I don't have to pay for monthly statement fees or pay the annual PCI compliance fee and surveys because they add that into the flat rate.

Cons

Only thing I'd like to see is an option to download statements in a PDF format like previous merchant processing providers, but rarely do I need it.

November 2019

Site from Catholic University Institute of Buea

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

3.0

November 2019

Stripe Overall Review

- Personally, I love Stripe for its beautiful UI and user experience of their website, the detailed documentation provided on their website and its developer-friendliness (being able to integrate its API with most languages like PHP, Java, Python, Ruby, NodeJS, etc). - I will be super happy when my country and more countries become eligible to use Stripe's payment services to enlarge their businesses (without having to create a US Delaware LLC Company)

Pros

- Stripe is one of the most widely used payment gateways to accept credit card payments online (personally, I was amazed to find out that Stripe is even used by the tech giant, Facebook to process its online payments) - Stripe is built with developers in mind first meaning an API is available for all the popular programming languages, making it so easy for developers to integrate it in their websites, web apps or mobile apps. Also, detailed documentation on how to use the API to carry out some operations like; - how to charge a credit card - send an invoice - create a new customer is available on their website on how to - Its website has a beautifully designed and intuitive user interface, which increases user experience.

Cons

- Stripe's online payment services are, unfortunately, ONLY available to a limited list of countries, meaning businesses operating out of those countries (for example Cameroon, my country) CANNOT use Stripe. This makes Stripe somehow limited. The only way to go around this (if your country isn't eligible) would be to create a US Delaware Limited Liability Company (LLC) to obtain an Employee Identification Number (EIN) and then provide Stripe with this EIN. This process requires an additional cost (about 300 USD) and it takes a long time (over 3 weeks) - The processing fee charged by Stripe for each successful transaction is to my opinion too high (2.9% + 30)

January 2020

Jared from Kindful

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best Payment Gateway Out There

I wish I had would've known about Stripe sooner because I would've had my previous employee switch from Paypal to Stripe to get a lower processing rate.

Pros

Stripe's payment gateway is the leader in the payment processing industry. Their app itself is so simple to navigate, but also very powerful. Our company allows customers to use Stripe for their payment processing as well as Stripe Express checkout. Stripe also offers a nonprofit rate to U.S. based nonprofits of just 2.2% + $0.30 per transaction (3.5% for AMEX).

Cons

Stripe does have some limitations with what fields are available via their API to sync into third-party apps. They also do not have as high requirements on how partners use their API, which has caused our integration to have data sync over from other third-part apps that isn't the cleanest. Stripe also does not allow ACH transactions in foreign countries like Canada, only the U.S. However, this is something that they're working on.