About Stripe

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.

Stripe handles key payment functions, such as subscriptions, storing cards and direct payouts to user bank accounts. It also offers solutions for mobile and web payments that are specially built for developers. Stripe enables businesses to accept international debit cards, credit cards and currencies.

Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.

Stripe provides support options suc...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

1,745 Reviews of Stripe

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,297)

1,297

4 stars

(367)

367

3 stars

(53)

53

2 stars

(13)

13

1 stars

(15)

15

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 1745 results

December 2019

Matthew from Atlas Internet Marketing LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Integrates seamlessly with everything

Very positive. Great alternative for start up businesses, or online businesses that can save a lot of time.

Pros

So you can use Stripe with invoicing and subscription software or you can build out your own system if you are a geek that is PCI compliant fairly easily. Almost everything has an integration option and if you get stuck with a problem for whatever reason you can log into the dashboard and usually figure it out from there, if you can't they have great support documentation and even a chat option. Compared to similar competitors you even save a little bit. I especially like their ACH fees, some of the lowest I've seen. An added bonus is that I don't have to pay for monthly statement fees or pay the annual PCI compliance fee and surveys because they add that into the flat rate.

Cons

Only thing I'd like to see is an option to download statements in a PDF format like previous merchant processing providers, but rarely do I need it.

Reasons for Choosing Stripe

I liked the interface and integrations a little more than Paypal plus I save a little bit on the percentage, not much but every little helps.

Reasons for Switching to Stripe

Sage had a hard time integrating with things I needed, plus their interface was a bit more complex than Stripe. I first started with Stripe as a test with a few customers then made the switch within a few months.

January 2021

Kalie from Alpha Grand Rapids

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

January 2021

Robust But Confusing Software

In general, Stripe has worked well for us after we made the switch two years ago when we updated our website. The best feature for us is the ability to have monthly donors running through Stripe, which has helped our monthly donations increase. I would recommend Stripe to other non-profits but with the caution that it was not built for non-profits and that it can be tricky to understand - I would not recommend it to someone that wasn't at least somewhat tech-savvy and capable of figuring out how it all works.

Pros

Stripe has been beneficial for processing donations through our website. Our favorite feature is that it can do both one-time and recurring donations so our monthly donors can run through it as well as the donors who give once or sporadically. It can collect a lot of information that can all be exported out of Stripe for our donor database. We like that you can choose when funds will be automatically transferred to your bank account and change it when necessary - for example, for most of the year we have it transfer funds weekly. However, at year-end when donations are very high we switch to daily transfers. There is also the option to do manual transfers as well. Donations are grouped into "batches" when transfers are done so you can make sure the bank transfer matches the batch amount in Stripe and also matches the amount entered in the donor database (if you're a non-profit). You can also easily refund someone if needed, which has been helpful several times. Overall, this software does what it needs to do and has some great functionality along with it.

Cons

Stripe was a bit of a learning curve for us because it is clearly intended for for-profit companies or small businesses rather than non-profits. There are many features we don't use that I wish could be turned off or hidden so that it was one less thing lingering on the dashboard. Another thing that is difficult is that Stripe ties everything to an email address rather than a person's name, so if you are trying to find a specific person but don't know their email address it can be hard to find them in the system. In general, their support team is pretty helpful and easy to work with but it's all done through chat and email - there have been times where it would've been much more helpful if we could have talked on the phone while looking at Stripe together.

Reasons for Switching to Stripe

We were updating our website and wanted something with a little more functionality.

April 2020

Ryan from Cultivated Synergy

Company Size: 11-50 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

April 2020

Terrible policies and unnecessarily expensive

Easy to use, but that one positive note comes with terrible policies, very expensive rates, and awful customer service.

Pros

It is commonly used and easily syncs with many major online sources. The unfortunate side of that is they have terrible policies and are expensive on the processing fee.

Cons

The "Dispute" aspect of this platform is a joke. The processing fee is also ridiculously high considering how poor their customer service is. We have had 5 occurrences already of clients "disputing" payments and the client wins every time. The frustration grows knowing all of the "disputes" of clients came after our company carried out the service, the client got what they wanted, and we did not get paid for it. To add to it, these disputes that favored the client after review, came after our company supplied Stripe with signed contracts, proof of conversations on the topic/invoice, and proof of the client utilizing the service. All for nothing after we charged the client and less than a week later they "Disputed" the service, won and got all their money back resulting in our company being out the revenue and having to personally pay for the service to our employees. We are an event venue so this is extremely unfortunate because all 5 of these occurrences of disputes that we lost have happened after the event and service was provided to the client. I would not recommend Stripe to anyone from our experiences. Our company changed our policies and is no longer using Stripe due to these experiences and losing thousands of dollars due to their loose policies.

Reasons for Choosing Stripe

It was the only option we had through a software platform our company uses, Gather. After getting set up it is made clear why they are partners, both parties pull large fees compared to their competitors. We no longer use Stripe and have converted to Quickbooks which has been so much better in all ways.

December 2020

Anant from BitRotor

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2020

Finally a global payments platform worth using!

With full seamless integration with our WooCommerce platform, and a sleek modern user interface that everybody likes, accepting credit cards, debit cards and Apple Pay, Stripe is everything we ever needed.

Pros

We started using Stripe when we needed an alternative to PayPal's payment platform. Being globally accepted and trusted Stripe was the best and easiest alternative to choose. - Easy to use and implement. - Incredibly low fees, the best in the industry, this alone is enough to select it. - Accepts all credit companies - The verification process is smooth and easy. - Interface is easy to understand and constantly getting updated with new features and other improvements. - Timely automatic payments to our bank accounts.

Cons

There are only a few caveats that we experienced: - American Express cards are not accepted in India. - Stripe once disabled the whole system without notification or warning and wanted additional documents. Though the issue was resolved in a day, they should ask for information first and then disable the system if the user doesn't comply.

Reasons for Choosing Stripe

We wanted Braintree but the onboarding process is only open for a few countries and that too is very difficult, lengthy and not transparent.

December 2020

Ethan from FARM Music & Arts Festival

Verified Reviewer

Company Size: 51-200 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Industry Standard Payment Processing Platform

Stripe's capabilities for online transactioning is considerably useful to me and it has helped me with thousands of sales online. I have integrated the platform with my festival's website and used it for ticketing and merchandising services which assisted in operating the event and brand for a number of years. I'd likely recommend their services to other entrepreneurs.

Pros

One of the better means of processing transactions and payments digitally, that's widely accepted by a variety of business owners. Integrateable in many different web development platforms, Stripe makes it easy for people to order items and services online while simultaneously making it easy for sellers to provide their items and services to people via the internet.

Cons

Obviously to a certain degree their payment percentages could be lower, however it would depend on whether or not credit card transaction fees are low enough to facilitate Stripe's ability to lower any fees they might have.

Reasons for Switching to Stripe

Paypal Checkout and Paypal integration into ecommerce sites serves as a means of utilizing not only Paypal account finances but also can use credit card integration using their platform. Both can be used successfully but stripe now has bitcoin gateway plugins thus adding to its functionality.