Toast POS Software


 

Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

 

Toast POS - POS
 
  • Toast POS - POS
    POS
  • Toast POS - Table planning
    Table planning
  • Toast POS - Time tracking
    Time tracking
  • Toast POS - POS setup
    POS setup
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

165 Reviews of Toast POS

 

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Software Advice Reviews (59)
More Reviews (106)

Showing 1-20 of 59

hassan from IVA system
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

i don't know if i can recommend or not

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Toast POS work fine with my restaurant and the price is reasonable, I think it easy to use when you use it a lot

Cons

there is no continuous support, and the user interface is old, and it requires training at the beginning. i think they can do a lot more on user interface and user experience design

Review Source
 
 

Joe from Two Boots Pizza
Specialty: Bar / nightclub
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The Future

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use, cloud based, talks to every other type of software you use. Great for Front of House and Office staff.

Cons

Not a whole lot. Training could always be improved, but I like this product more than any other POS system.

Review Source
 
 

Hunter from Game On
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The Two Face of POS Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not choose Toast if I had to do the process over again. Their system is great but their hardware does not hold up specifically their tablets and CC readers.

Pros

Great backend system that is easy to use. Hardware is great when it works but thats not often. Love having the ability to know how the restaurant is preforming when I am not around.

Cons

Replaced 7 of 9 pieces of hardware in just over a year. 3 did not last 6 months and then their replacements broke down 7 months after replacement. We were told the warranty does not start over from the time of replacements and had to buy new equipment.

Review Source
 
 

abdullah from Home Decor And Beyond
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best thing since sliced bread!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Our partnership restaurant went through so many different systems and amazingly this one stuck and stuck well! Finally I felt like I owned a professional chain as if I walked in anywhere else. Streamlined all orders, keep things fluid and efficient so customers could order up and eat.

Cons

I just wish I tried out their customer service for me to give a 5/5 star review but in the time since this review I hadn’t had the opportunity come up to use it yet!

Review Source
 
 

Jonathon from Pizzeria
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended, used to have to do things old school by hand.

Pros

Cloud based - so you can access it anywhere you are. The user interface is very easy to get used to.

Cons

Wish it could save CC info, or generate quotes. Serves go offline sometimes but that hapopens with any tech. They have a backup offline mode that remedies this wonderfully.

Review Source
 
 

Joshua from Education
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Toast POS

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very intuitive software and mobile friendly. Excellent customer service, very willing to help. User friendly interface.

Cons

Adding on to the software can be pricey and the software is android based, iphone users will not be able to use this product mobile.

Review Source
 
 

GLENN from BEACH STREET CAFE
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Poor Service and implementation false claims and possible fraud

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

run away from toast

Pros

nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long.

Cons

This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months. During implementation the manager never contacted me for weeks then had the wrong dates for going live that is very poor service and unforgivable from a contractor. I was billed for extra hardware and services I never received as well. Square is a much better pos for a small value conscious restaurant and if you are doing high volume Toast will not match credit card processing rates as promised it seems like a big credit card scam so far.

Review Source
 
 

Jakob from pFriem Family Brewers
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Reports from the Clouds

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really effective software; highly recommend.

Pros

Cloud reports make data analysis a piece of cake. It's so easy to create new buttons, adjust hours, and 86 items from any computer

Cons

Very rapid growth means they're slowly rolling out new features to satisfying their clients' requests. Can't blame them for being too popular

Review Source
 
 

Matt from Wing It On!
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Huge leap forward from our NCR Aloha experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

Pros

UI is simple and friendly
Software is modern and intuitive
New features are constantly being developed

Cons

Level 1 tech support is just as useless as most other companies.
Our assigned account rep has gone on vacation more in the past year than I have in my life.

Review Source
 
 

Chris from Kay's Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Unprofessional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really don't like anything about it. Waste of money and time waiting for install. Very unprofessional.


Cons

It took over a month to install. They were no call no shows twice on install dates. 24/7 support is lie. Trying to return and no one will return my calls. Emv reader is outdated and not secured down. Software is not up to date for the price. Employee's should be trained on how to use product.

Review Source
 
 

Heather from Sutton legion
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Absolutely love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love how this product is user friendly. Our new employeees get the hang of it fast and there's hardly any problems!

Cons

I don't like how when it updates we occasionally have problems with things dissapearing but we usually just put them back in no biggie

Review Source
 
 

Josef from Real estate
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A positive POS experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is one of the best POS systems I have had the opportunity to work with.

Pros

Easy to use system with an intuitive setup. They are also willing to develop features which are not currently supported

Cons

This is a fairly new platform; as such some features are still under development. Mostly reports are not as easy as they could be to breakdown, but they are getting easier.

Review Source
 
 

Brian from Four Seam Hospitality
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easiest POS I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rep in sales was awesome.

Pros

Simple to use. Extremely easy to teach new employees how to operate. It allows you to set up step by stepnordering so there is no doubt what is being ordered and how it is to be prepared.

Cons

I would for there to be a way to set the a device on training mode to be able to let servers run tickets completely through including cash out.

Review Source
 
 

Jon from Duffys Tavern
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great Product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Toast is a great POS system. It is easy to use for both front office and back office features. I like the constant updating of new features!

Cons

The one area that toast needs to work on is hardware shelf life and customer support. We have had issues with credit card readers on the tablets and have not gotten much support with the support teams.

Review Source
 
 

Logan from 1894 lodge
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Unbelievable! Awesome and it was the best decision I every made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go Toast!

Pros

Customer support is the best in the business! Easy to manage inventory and counts for everything. There is always accountability.

Review Source
 
 

William from Limestone Blue
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Toast for the win!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Toast is a great point of sale. It's easy to use interface mixed with helpful team make using this point of sale a breeze.

Cons

The only con I have is that it is on an android tablet and not on a apple tablet. Would be great to have a iPhone app as well.

Review Source
 
 

Jill from Cork & Barrel
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

NOT WORTH THE MONEY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They grew too fast and lost sight of what they were doing. They have lost control and customers are suffering. We have had the system for 1 year and are in the process of purchasing a new system.

Pros

There are not many pros to this system. Appears to be easy when watching the demos however the reality is that if you do anything custom in your restaurant this is not the program for you.

Cons

The upfront cost for hardware is expensive compared to other systems. They will sell you on a low monthly charge however if you want to use all of the features that they will sell you on you will pay dearly. Just a simple integration with a scheduling program will add an additional monthly charge. They will tell you that their credit card processor is competitive however do your homework - you will find out they are way overcharging for what most processors charge restaurants. Tech support is almost non existent. They have started using third party re-sellers which has confused the tech support even more. The third party re-seller that we have had to use (after being sold on the product by Toast direct) have made our lives miserable with the "that's a toast problem" or "we will get back to you when we get an answer from Toast support". If you have to go thru a third party do not buy this system, you will no longer be able to contact toast directly for help.

Review Source
 
 

Tom from Pounders Bar and Grill
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Tech support is hard to reach. You must use their credit card processors. Fought a chargeback, provided a signed receipt and still lost the case because Toast doesn't have an EMV chip reader and the card had a chip. Apparently and according to Toast reps anyone is able to get their money back if they have an EMV chip card. I know this doesn't make sense but it's true.

Pros

Toast is easy to use for the most part. I don't have a problem with the software it's quick and functional.

Cons

Inadequate credit card processors. Not emv capable. Susceptible to chargebacks even with signed slips.
Do not honor their warranties of their hardware. Had to buy new terminals after a year and a half.

Review Source
 
 

San from A bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This POS is a POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a bar, you will loose money because of the inefficiency of the product. Spend the extra cash for Aloha or Micros.

Pros

It’s cheap. Other than that I’m just writing words to reach the 100 character minimum. This seems like a tech start up run by 25 people who saw a market opportunity...

Cons

Nothing about this product is streamlined for high volume bar use, I.e: extra prompts, two extra steps for every drink upcharge, sliding tablet screens left and right, no simple repeat buttons and so on. Tech support for the west coast is questionable at best.

Review Source
 
 

Joe from Two Boots Pizza
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Toast is the Best Cloud Based POS out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Highly customizable, easy and cheap to set up. Streamlines informational workflow for accounting team.

Cons

UI not my favorite, but it works better than anything else. Other than that, Toast is only getting better as more features become available.

Review Source
 
 
 
Showing 1-20 of 106

Jennifer from Deli Boys
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Very reliable and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it was one of the best POSS systems I used.

Pros

Easy to teach and edit POS that is specific to the restaurant industry.

Cons

I would have liked to seen it have an employee schedule system integrated into the POS. Not just a simple time clock.

Review Source: Capterra
 

Lindsay from Restaurants
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2018

December 2018

Not the best, not the worst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall my experience is indifferent. While I am occasionally irritated with this system other days it functions fine but overall it is still mediocre. I would recommend it to someone with a strong encouragement of researching the program to see if it is the best system for your business.

Pros

Toast POS system has a VERY short list of pros from my time using it in my restaurant. One of the only pros is the easy-to-read menu set up. While There are not many features or anything about the system that I found unique or helpful, there are not to many bad elements that stand out either. It is a simple and mediocre system.

Cons

The biggest con of this program to me is the ridiculous amount of time it takes the systems to download and log on, not just first thing in the morning but periodically throughout the day. There are also issues with set times and online orders being updated because all systems must sync variously throughout the day as well. The system is not user friendly or easy to use right away and takes more time getting use to than past systems I have used.

Review Source: Capterra
 


December 2018

December 2018

Toast POS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Toast as our POS and it works pretty well. Inventory could be better. But a solid product that needs some updates. Does not support Apple Pay which is not good.

Pros

Pretty simple to get around, support is very good.

Cons

Introduction and training was not the best. Some functionality could be better on exporting information.

Review Source: Capterra
 


December 2018

December 2018

Toast POS review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great young team of professionals

Pros

Love that it is built on the android platform and technically you can use your android phone to run the system.

Cons

Since it is cloud based, if your Internet goes down your POS will still run but in "offline mode"

Review Source: Capterra
 

Carol from Katie Downs
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Should be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall the program has promise but if you have a large menu and like your tickets in a specific format you will have difficulty trying to make it your own. I think as they become bigger and they hear more feedback they will hopefully become better at the restuarant industry.

Pros

The software has some features that are convenient such as the ability to pull up a customer receipt then either email it to them or text it to them. same with retrieving credit card payments etc. You can program new items easily. You can mark items that are low or out of stock and the server will see the prompt when they try to place an order.

Cons

The handhelds are fussy they lose connection easily which can create issues with ghost checks etc. The back office reporting is generic and feels like it's in the early stages. The credit card deposits are always off because they have a problem from when they merged American Express with Visa/Mastercard, so I always have to go back into my accounting program to change the total, this has been going on for over 3 months and they have still not fixed the problem.

Review Source: Capterra
 

Daniel from Banditos Cantina Y Restaurante
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

The Hand Held Device is Groundbreaking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While getting my ơn business under way, I was a gẻneral manager at Banditos Cantina. I have been in the hôspitality business a long time and mostly used Micros. I was introduced to Toast Systems and it blew my mind. The hand held device has changed everything. No more waiting for a terminal to put an order in or print a check. You can do it from anywhere in the restaurant. Increases in sales, típ and table turnovers where through the roof!

Pros

Not having to go to a terminal to put in a food or drink order is amazing! It saves so much time and hassle.

Cons

Had no problems with the system during my time as manager.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Daniel - Yes!!! The value your seeing from the Toast Go handhelds is exactly the intent we had when we built the product. We're thrilled to hear the Toast Go is helping your restaurant reduce turn times and increase tips. We're excited to continue to help you to thrive!

 


November 2018

November 2018

Great in Theory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea of everything they have is wonderful. I guess the best thing is they do deposit the money pretty quickly.

Cons

The service is absolutely ridiculously bad!!!! I’ve had more issues then I needed too. They have not stuck to their word that the sales team promises. They have to be reminded when they say they will do it. Many system failures, bad permission pages, just not well put together as a team.

Review Source: GetApp
 

Tyler from River & Odi Hospitality Group
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Toast Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Far and away the easiest POS software to use. If you are looking for software that anyone from the most tech savy down to the least savy, this is the platform I would recommend. The reporting features are easy to use and understand.

Cons

They lack in their customer support. They have been getting better, but as an early adopter, I saw where they grew too fast and forgot to help support their earliest customers with their issues.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Hi Tyler - We're thrilled that you're finding Toast easy to use! Our technology is designed to support your business, not get in your way. Staff training is hard enough without the POS being difficult to use. Customer service is a top priority for us in 2019 and beyond. We'll continue to focus on that to ensure you and your team get best-in-class service whenever you call or log on.

 

Pete from Bonos Italian
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Customer Service is hit or miss

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its been Ok but I have not been blown away

Pros

Relatively easy to use interface though programming new adds to menu etc can be challengin

Cons

Been with the software for 9 months - for the last couple months customer service has been hot or miss with level of competnece and responsiveness. Think its probably a talent issue. You either get someone who knows what they are doing or someone who is reading from a manual and clueless






Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Hi Pete - Thank you for your honest review. Admittedly, our customer service team is growing quickly and we appreciate your patience as we all get up to speed. That said, we are completely committed to your success. We will do our best to ensure you're well taken care of when you call - if we don't know the answer right away, we'll find it. Thanks so much for being a member of the Toast Community.

 

Justin from Geno Auriemma’s Restaurant Group
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Very easy to use, user friendly point of sale.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Toast is a great innovative operating system. If they worked on improving transaction times, the overall grade would improve to 5 stars.

Pros

Ease of use. The operating system is easy to learn, takes an average crew member of mine an hour to learn the whole system.

Cons

It’s internet based so the transaction times for guests are slower than other POS we have had.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Justin - Thanks so much for your honest review. It's great to hear Toast makes staff training easier and more efficient.

 

kawsu from Chopt
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Robust and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing and direct

Pros

Its a cloud base and very robust. Everything is detailed out.

Cons

Back end problem fix takes a bit long to get done.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Hi Kawsu - Thanks so much for the review.

 

Adi from Austin Java
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Toast DOES EVERYTHING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great, We love using it and the customer service is second to none

Pros

How detailed it is, there isn't something they didn't think about when building this product

Cons

Cost, Its pretty pricey but you get what you pay for.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Hi Adi - Thank you! It's great to hear you're getting value from Toast. We've really enjoyed working with you and your team.

 

john from Food processing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

toast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

not bad but could be better

Pros

simple to use and a great value for the money

Cons

lack of some simple features, and online discounts. delivery mapping system sucks since they changed away from google maps as a provider

Review Source: Capterra
 


September 2018

September 2018

Works fine

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the way the screen looks - it’s visually appealing. I’ve only used it briefly at a restaurant as a hostess, but it worked just fine.

Cons

I don’t have any complaints about this software.

Review Source: Capterra
 

Kelly from The Livery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Toast Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us.

Pros

I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade.

Cons

It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Hi Kelly - We LOVE to hear that Toast is saving you hours every week. We are committed to being a partner in your business. We hope you'll utilize the monthly video newsletter and training materials to help stay up-to-date.

 

WILLIAM from Annabellas
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

AVOID AT ALL COST!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HORRIBLE AND I BEGGED FOR THEM TO LET ME OUT OF LEASE BUT THEY SAY THERE IS NOTHING THEY CAN DO MEAN WHILE THEY HAVE BEEN PAID FOR MONTHLY SERVICES FROM LEASING COMPANY THAT HAVE NOT BEEN RENDERED

*****SCAMMERS!!!******

Pros

EASY TO ADD ITEMS AND GREAT TO EMAIL AND TEXT CUSTOMERS ****BUT THAT'S WHERE IT ENDS****

SO NOT THOUGHT OUT AND WAS LEFT FOR A MONTH WITH NO ONE TO HELP US OPEN!!!

THEY WILL LIE THROUGH THEIR TEETH TO GET YOU ON BOARD!!

Cons

FLIMSY PLAT FORM
CONFUSING WORK FLOW
CASH MANAGEMENT IS HORRIBLE!!!!!!!
CAN NOT FIND CHECKS
STUFF VANISHES AND THE TECHS CAN'T EVEN FIGURE IT OUT
LOCK YOU IN WITH FINANCING!!!
STAY AWAY!!!!!

EVEN SIMPLE TASKS ARE IMPOSSIBLE...NO AUTOFILL FOR CUSTOMERS....ADDING EXISTING PRODUCTS YOU NEED TO MANUALLY SCROLL THROUGH ALL PRODUCTS!!!

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Hi Billy - We're sorry to hear that the product has not lived up to your expectations. As you know, we're continually iterating and working to improve. Kimberly and the team will continue to work with you directly.

 

Elizabeth from Education management

July 2018

July 2018

I've used Toast in a restaurant and bar setting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is super easy to use, it's very self-explanatory. I also love that it emails you receipts automatically. No need to enter email address.

Cons

No cons. If anything, I wish more local bars and restaurants used it. It's very user-friendly and simple.

Review Source: Capterra

  Response: Toast, Toast Inc.

Date: November 2018

November 2018

 

Elizabeth - Thanks so much for the review. Once you've entered your email address once, Toast will remember your preferences and continue to send you digital receipts. Easy peasy!

 

Tony from Hessen Haus
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Our company's experience with Toast has been pretty terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: July 2018

July 2018

 

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

 

Marie from Cafe Xpresso Newtown
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Does everything you can imagine!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function.

Pros

Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: July 2018

July 2018

 

Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review.

 

Brayan Agostinho from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Excellent application to manage restaurants in a fully automated way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.
is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.
the application has a comfortable and easy to use interface and where there is enough documentation.
Its products include: receipt printer, cash box, kitchen display screen and card slip.

Cons

I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.
I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Review Source: Capterra