Toast POS Software


 

Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

 

Toast POS - POS
 
  • Toast POS - POS
    POS
  • Toast POS - Table planning
    Table planning
  • Toast POS - Time tracking
    Time tracking
  • Toast POS - POS setup
    POS setup
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

155 Reviews of Toast POS

 

Start your review of Toast POS

Click to start
https://www.softwareadvice.com/retail/toast-pos-review/
Software Advice Reviews (57)
More Reviews (98)

Showing 1-20 of 57

Hunter from Game On
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

The Two Face of POS Systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not choose Toast if I had to do the process over again. Their system is great but their hardware does not hold up specifically their tablets and CC readers.

Pros

Great backend system that is easy to use. Hardware is great when it works but thats not often. Love having the ability to know how the restaurant is preforming when I am not around.

Cons

Replaced 7 of 9 pieces of hardware in just over a year. 3 did not last 6 months and then their replacements broke down 7 months after replacement. We were told the warranty does not start over from the time of replacements and had to buy new equipment.

Review Source
 
 

abdullah from Home Decor And Beyond
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Best thing since sliced bread!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Our partnership restaurant went through so many different systems and amazingly this one stuck and stuck well! Finally I felt like I owned a professional chain as if I walked in anywhere else. Streamlined all orders, keep things fluid and efficient so customers could order up and eat.

Cons

I just wish I tried out their customer service for me to give a 5/5 star review but in the time since this review I hadn’t had the opportunity come up to use it yet!

Review Source
 
 

Jonathon from Pizzeria
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Great POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended, used to have to do things old school by hand.

Pros

Cloud based - so you can access it anywhere you are. The user interface is very easy to get used to.

Cons

Wish it could save CC info, or generate quotes. Serves go offline sometimes but that hapopens with any tech. They have a backup offline mode that remedies this wonderfully.

Review Source
 
 

Joshua from Education
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Toast POS

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Very intuitive software and mobile friendly. Excellent customer service, very willing to help. User friendly interface.

Cons

Adding on to the software can be pricey and the software is android based, iphone users will not be able to use this product mobile.

Review Source
 
 

GLENN from BEACH STREET CAFE
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Poor Service and implementation false claims and possible fraud

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

run away from toast

Pros

nothing but a big headache from day 1. Salespeople gave me the wrong info regarding pre installation steps. Financing was easy through a third party leasing company but that way toast got paid up front for their product probably knowing full well they were not sticking around that long.

Cons

This company has been very shady. The claims to match credit card processing by the sale person has yet to be fulfilled. The hardware is poor quality and ipad would have been much better. The software is ok but is not as seamless as micros or square it seems as if it was not designed for a restaurant. There is no follow up and account managers are non existent problems go unsolved for months. During implementation the manager never contacted me for weeks then had the wrong dates for going live that is very poor service and unforgivable from a contractor. I was billed for extra hardware and services I never received as well. Square is a much better pos for a small value conscious restaurant and if you are doing high volume Toast will not match credit card processing rates as promised it seems like a big credit card scam so far.

Review Source
 
 

Jakob from pFriem Family Brewers
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Reports from the Clouds

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Really effective software; highly recommend.

Pros

Cloud reports make data analysis a piece of cake. It's so easy to create new buttons, adjust hours, and 86 items from any computer

Cons

Very rapid growth means they're slowly rolling out new features to satisfying their clients' requests. Can't blame them for being too popular

Review Source
 
 

Matt from Wing It On!
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Huge leap forward from our NCR Aloha experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We switched from NCR Aloha to Toast within our franchise system and it has been a huge leap forward. We went from an archaic product full of unnecessary layers of complexity to a streamlined solution that our entire team loves. Sure there are occassional issues as technology is an imperfect solution, but the Toast team certainly tries harder to resolve issues than some of the other bigger guys we've worked with in the past, including NCR.

Pros

UI is simple and friendly
Software is modern and intuitive
New features are constantly being developed

Cons

Level 1 tech support is just as useless as most other companies.
Our assigned account rep has gone on vacation more in the past year than I have in my life.

Review Source
 
 

Chris from Kay's Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Unprofessional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really don't like anything about it. Waste of money and time waiting for install. Very unprofessional.


Cons

It took over a month to install. They were no call no shows twice on install dates. 24/7 support is lie. Trying to return and no one will return my calls. Emv reader is outdated and not secured down. Software is not up to date for the price. Employee's should be trained on how to use product.

Review Source
 
 

Heather from Sutton legion
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Absolutely love it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I love how this product is user friendly. Our new employeees get the hang of it fast and there's hardly any problems!

Cons

I don't like how when it updates we occasionally have problems with things dissapearing but we usually just put them back in no biggie

Review Source
 
 

Josef from Real estate
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

A positive POS experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is one of the best POS systems I have had the opportunity to work with.

Pros

Easy to use system with an intuitive setup. They are also willing to develop features which are not currently supported

Cons

This is a fairly new platform; as such some features are still under development. Mostly reports are not as easy as they could be to breakdown, but they are getting easier.

Review Source
 
 

Brian from Four Seam Hospitality
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easiest POS I have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rep in sales was awesome.

Pros

Simple to use. Extremely easy to teach new employees how to operate. It allows you to set up step by stepnordering so there is no doubt what is being ordered and how it is to be prepared.

Cons

I would for there to be a way to set the a device on training mode to be able to let servers run tickets completely through including cash out.

Review Source
 
 

Jon from Duffys Tavern
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great Product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Toast is a great POS system. It is easy to use for both front office and back office features. I like the constant updating of new features!

Cons

The one area that toast needs to work on is hardware shelf life and customer support. We have had issues with credit card readers on the tablets and have not gotten much support with the support teams.

Review Source
 
 

Logan from 1894 lodge
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Unbelievable! Awesome and it was the best decision I every made!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Go Toast!

Pros

Customer support is the best in the business! Easy to manage inventory and counts for everything. There is always accountability.

Review Source
 
 

William from Limestone Blue
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Toast for the win!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Toast is a great point of sale. It's easy to use interface mixed with helpful team make using this point of sale a breeze.

Cons

The only con I have is that it is on an android tablet and not on a apple tablet. Would be great to have a iPhone app as well.

Review Source
 
 

Jill from Cork & Barrel
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

NOT WORTH THE MONEY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They grew too fast and lost sight of what they were doing. They have lost control and customers are suffering. We have had the system for 1 year and are in the process of purchasing a new system.

Pros

There are not many pros to this system. Appears to be easy when watching the demos however the reality is that if you do anything custom in your restaurant this is not the program for you.

Cons

The upfront cost for hardware is expensive compared to other systems. They will sell you on a low monthly charge however if you want to use all of the features that they will sell you on you will pay dearly. Just a simple integration with a scheduling program will add an additional monthly charge. They will tell you that their credit card processor is competitive however do your homework - you will find out they are way overcharging for what most processors charge restaurants. Tech support is almost non existent. They have started using third party re-sellers which has confused the tech support even more. The third party re-seller that we have had to use (after being sold on the product by Toast direct) have made our lives miserable with the "that's a toast problem" or "we will get back to you when we get an answer from Toast support". If you have to go thru a third party do not buy this system, you will no longer be able to contact toast directly for help.

Review Source
 
 

Tom from Pounders Bar and Grill
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Tech support is hard to reach. You must use their credit card processors. Fought a chargeback, provided a signed receipt and still lost the case because Toast doesn't have an EMV chip reader and the card had a chip. Apparently and according to Toast reps anyone is able to get their money back if they have an EMV chip card. I know this doesn't make sense but it's true.

Pros

Toast is easy to use for the most part. I don't have a problem with the software it's quick and functional.

Cons

Inadequate credit card processors. Not emv capable. Susceptible to chargebacks even with signed slips.
Do not honor their warranties of their hardware. Had to buy new terminals after a year and a half.

Review Source
 
 

San from A bar
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

This POS is a POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a bar, you will loose money because of the inefficiency of the product. Spend the extra cash for Aloha or Micros.

Pros

It’s cheap. Other than that I’m just writing words to reach the 100 character minimum. This seems like a tech start up run by 25 people who saw a market opportunity...

Cons

Nothing about this product is streamlined for high volume bar use, I.e: extra prompts, two extra steps for every drink upcharge, sliding tablet screens left and right, no simple repeat buttons and so on. Tech support for the west coast is questionable at best.

Review Source
 
 

Joe from Two Boots Pizza
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Toast is the Best Cloud Based POS out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Highly customizable, easy and cheap to set up. Streamlines informational workflow for accounting team.

Cons

UI not my favorite, but it works better than anything else. Other than that, Toast is only getting better as more features become available.

Review Source
 
 

Paul from Fernweh Distilling Co.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Solid Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our local Toast provider is excellent to deal with.

Pros

Very Powerful software, bundled with Credit Card processing makes it a turnkey option. As a somewhat non-involved owner, I do not use the System except for the back office functions which are excellent. Much more powerful than I am familiar with. I work within the system once a week and each week I get a bit more familiar with it and I have began to open up new features to provide more analysis of metrics. Great Stuff

Cons

It does have a higher upfront cost than many other options, and substantial costs that I believe are value added benefits, be sure you do your homework and are convinced you need the features, if so than it not as much of a con.

Review Source
 
 

Chet from Downtown restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Whoever made this has never worked in a restaurant before.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not ever, ever, ever buy Toast POS

Cons

It takes 18 steps to do anything. On a busy Saturday night, spending a lot of time at the computer is the last thing you should be doing. Good luck getting anything done quick on this pos. Closing your drawer at the end of the night is a miserable experience as well. The sales reps make it look easy because that's what they're paid to do. Don't be fooled.

Review Source
 
 
 
Showing 1-20 of 98

Tyler from Mermaid Bar & Grill
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Toast Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy and intuitive. We operate three restaurants and have it in each of our properties. It is nice to be able to conduct business for all three from one easy to use platform. The reporting functions is second to none.

Cons

The customer service leaves something to be desired. Have had occasional issues with software and hardware. Each time it is like pulling teeth to get the desired solution.

Review Source: Capterra
 

Justin from Geno Auriemma’s Restaurant Group
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Very easy to use, user friendly point of sale.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Toast is a great innovative operating system. If they worked on improving transaction times, the overall grade would improve to 5 stars.

Pros

Ease of use. The operating system is easy to learn, takes an average crew member of mine an hour to learn the whole system.

Cons

It’s internet based so the transaction times for guests are slower than other POS we have had.

Review Source: Capterra
 

kawsu from Chopt
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2018

October 2018

Robust and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing and direct

Pros

Its a cloud base and very robust. Everything is detailed out.

Cons

Back end problem fix takes a bit long to get done.

Review Source: Capterra
 

Adi from Austin Java
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Toast DOES EVERYTHING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great, We love using it and the customer service is second to none

Pros

How detailed it is, there isn't something they didn't think about when building this product

Cons

Cost, Its pretty pricey but you get what you pay for.

Review Source: Capterra
 

john from Food processing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

toast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

not bad but could be better

Pros

simple to use and a great value for the money

Cons

lack of some simple features, and online discounts. delivery mapping system sucks since they changed away from google maps as a provider

Review Source: Capterra
 


September 2018

September 2018

Works fine

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the way the screen looks - it’s visually appealing. I’ve only used it briefly at a restaurant as a hostess, but it worked just fine.

Cons

I don’t have any complaints about this software.

Review Source: Capterra
 

Kelly from The Livery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Toast Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The back end entry saves HOURS out of my week, and my employees are much, much happier with the ease of functions they use everyday (splitting checks, transferring tabs). I also enjoy the community and keeping in touch with Toast. It's not like one of those systems where a salesman comes into your restaurant, sells it to you, and never answers your call. Toast is constantly finding new ways to be a partner to us.

Pros

I most liked upgrades. With our previous systems, you bought them and that was it. We suffered for years without functions we wished we had. With Toast, if they don't already have it, you can bet it will be in a future upgrade.

Cons

It's what I like least but I appreciate: It's a LOT to learn, and it's constantly evolving. You really have to stay on top of it to get the most out of the system, but paying attention and a little research goes a long way.

Review Source: Capterra
 

WILLIAM from Annabellas
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

AVOID AT ALL COST!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HORRIBLE AND I BEGGED FOR THEM TO LET ME OUT OF LEASE BUT THEY SAY THERE IS NOTHING THEY CAN DO MEAN WHILE THEY HAVE BEEN PAID FOR MONTHLY SERVICES FROM LEASING COMPANY THAT HAVE NOT BEEN RENDERED

*****SCAMMERS!!!******

Pros

EASY TO ADD ITEMS AND GREAT TO EMAIL AND TEXT CUSTOMERS ****BUT THAT'S WHERE IT ENDS****

SO NOT THOUGHT OUT AND WAS LEFT FOR A MONTH WITH NO ONE TO HELP US OPEN!!!

THEY WILL LIE THROUGH THEIR TEETH TO GET YOU ON BOARD!!

Cons

FLIMSY PLAT FORM
CONFUSING WORK FLOW
CASH MANAGEMENT IS HORRIBLE!!!!!!!
CAN NOT FIND CHECKS
STUFF VANISHES AND THE TECHS CAN'T EVEN FIGURE IT OUT
LOCK YOU IN WITH FINANCING!!!
STAY AWAY!!!!!

EVEN SIMPLE TASKS ARE IMPOSSIBLE...NO AUTOFILL FOR CUSTOMERS....ADDING EXISTING PRODUCTS YOU NEED TO MANUALLY SCROLL THROUGH ALL PRODUCTS!!!

Review Source: Capterra
 

Elizabeth from Education management

July 2018

July 2018

I've used Toast in a restaurant and bar setting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is super easy to use, it's very self-explanatory. I also love that it emails you receipts automatically. No need to enter email address.

Cons

No cons. If anything, I wish more local bars and restaurants used it. It's very user-friendly and simple.

Review Source: Capterra
 

Tony from Hessen Haus
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Our company's experience with Toast has been pretty terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: July 2018

July 2018

 

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

 

Marie from Cafe Xpresso Newtown
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Does everything you can imagine!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Servers learn it quickly, managers can learn back end easily too. There are also a ton of data points available in reporting function.

Pros

Toast is our third & last POS & we love it. Software is easy to learn, does everything they say it will & it provides more data points than you'll want, so you can see what you do want to see. Super easy to add menu items & photos. When you call support you get a real, english-speaking person who knows how to deal with your issue. Communication from Toast is high quality & consistent.

Cons

The credit card processing fee is a bit high but it is NOT costing us more than before; I had just hoped to save a few dollars in this area.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: July 2018

July 2018

 

Marie - We love to hear that Toast is your LAST POS system. We're here to get out of your way and enable your business to thrive. Thanks for the great review.

 

Brayan Agostinho from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Excellent application to manage restaurants in a fully automated way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a software developer I have had the opportunity to see this mobile application and I think it's really great everything he does.
is an excellent tool for restaurants where it offers a good system of administration of restaurants based on the cloud and where it calls more attention is its integration of points of sale to this software built in android operating system.
the application has a comfortable and easy to use interface and where there is enough documentation.
Its products include: receipt printer, cash box, kitchen display screen and card slip.

Cons

I really do not have a negative comment about this application, the only thing I can mention is that for a small company it could be a bit expensive to acquire this system.
I believe that this application can continue to grow and continue to improve its application more and more both in the backend and in the frontend to make it more attractive.

Review Source: Capterra
 

Danielle from Stoneface Brewing

May 2018

May 2018

Toast is a easy to use point of sale software that gets the job done!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to customize what our restaurant seating chart looks like is my favorite part. There are no guessing table numbers!

Cons

As of now, I have no cons about Toast POS. Toast has served its purpose and continues to be a great software for my needs.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: July 2018

July 2018

 

Thanks for the great review, Danielle!

 

Stephen from Freedom Payment

April 2018

April 2018

Dealing with a handful of POS products being a ISO. I always recommend toast as a table side solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its a really dynamic solution for table side service. Offers great speed and a vast array of options. It makes payment and ordering a breeze.

Cons

It doesnt have all the bells and whistles as far as other pos compared to some of its competitors but its very close and they are always adding apps !

Review Source: Capterra
 

Nicole from Grove City Optical

April 2018

April 2018

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This is by far the best software I have used in the restaurant setting in years. Set up is easy and it's super easy to use

Cons

The price point is a little high for smaller businesses. I can see if we were a large establishment but we are not. That is my only negative point.

Review Source: Capterra
 

Grayson from Twist Martini Lounge

April 2018

April 2018

Just got it, such an improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Peace of mind and a relaxed workload.

Pros

Easy to modify and update, whether at the terminal or remotely. I love the ability to use my android phone to access checks and modify items while maneuvering through the restaurant and managing my staff. It's basically an extra terminal. I've used many pos systems and I have to say that this is about as feature rich and user friendly as you can find. They have tons of resources and videos to help guide you if you are unsure of something. I will recommend, have a tech help you install and set it up.

Cons

GUI is rather basic and sometimes unintuitive. This could be a result of previous systems training me to think a certain way regarding pos interaction but regardless it's happens. It's definitely able to be overcome.

Review Source: Capterra
 

Callie from Donkey

April 2018

April 2018

Nice overall setup, definitely improvements to be made.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easier to navigate the back end than other software we've used. Easy to modify buttons and add buttons.

Cons

To get to some items it takes too many clicks/taps. Especially when clocking out. There are 5 steps when it just needs to be one-step.

Review Source: Capterra
 

Jessica from Self

April 2018

April 2018

One of the better POS systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is one of the better POS systems out there. They offer a high quality interface that is well designed and easy to use. Also very easy to teach how to use.

Cons

Sometimes it can freeze up or run a bit slow, I have found that this is the only issue that occurs occasionally.

Review Source: Capterra
 

Theo from Jimmyks

March 2018

March 2018

Toast is really a great system easy & saves time. Problems false promises from sales rep & cc fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That is super user friendly. Fast and overall a great system. Seriously aside from what I write in the CON section. Toast REALLY is the best software POS system I have worked with. Hands down.

Cons

The credit card processing fees they initially promise you they can match your current rates which they DO NOT its a LIE. Then customer service never gets back to you or passes you on to someone else then someone else and someone else. Never follow through with their promises and never can get ahold of your sales rep and he doesn't reply or follow through when you finally do get him on phone. Beware they will not match your credit card rate like they promise you. They will overcharge you if you don't watch exactly what they are taking out of you bank account. You will get charged for modules they say they will " give you for x amount of months free" and then continue getting charged and have to wait months and months and make a million phone calls to try and get your money back for 'free trials they charged you for and your money back for when you told them you didn't want them at all after "free trail" and they continue charging you. Biggest advice is get your credit card rates in clear upfront writing and sit down and figure it out. Make sure they are not screwing you. Because its not only happened to us but several other businesses.

Review Source: Capterra

  Response: Toast Tab, Toast Inc.

Date: April 2018

April 2018

 

Hi Theo - It's great to hear that Toast has saved you time and made the business more efficient. We strive to make merchant processing as transparent and straightforward as possible. It's great advice to discuss rates upfront and get the clear rate breakdown. Please work with our Support team to address your concerns. We want to find a solution that works for you.

 


March 2018

March 2018

Love love love.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We started using toast and to be honest I wasn't in love with it. After two months I genuinely loved the service. As the manager I spent two months daily as the cashier and learned the system like the back of my hand. The better you know your POS the better you know your business. Toast has an extensive FAQ section where they cover almost everything. Their staff is so prompt with responding and if they don't have an immediate answer they will forward you to someone who does. Since I have moved from PC America and Revel at two of our different stores to Toast and the staff have been raving how it immensely helped them do their jobs.

Review Source: Capterra