TouchBistro Restaurant POS Software

Pros

Ease of use, wealth of features, simple connectivity, helpful support, reasonable price

Cons

Wish I could remote access iPad to troubleshoot for my staff

Pros

This iPad based program is excellent for any restaurant, Cafe, Bar etc. Easy to use and even easier to set up. I really liked the customization aspect of it and the fact that it's on the iPad just makes customers all that more intrigued to see what the service staff are using.

Cons

Not much I didn't like about this product. Everything was pretty well put together.

Pros

It helps in my business a lot to not only to make bills, maintain quote, stock etc but also be able to watch everything online over my phone. Helps me track my business almost anywhere and reduces hassle of doing things manually. I can almost analyse everything in various ways and extract any data at any point

Cons

Price is a bit of concern for me, it could get a bit more economical

Pros

Great for small mom and pop style shops only

Cons

Organizes bills by FIRST name only, or order time... Not by LAST name... And there is no option to SEARCH for a tab under a specific name. SO if you are a high volume bar or restaurant your staff spends a ton of time scrolling through hundreds of tabs to find the right one... I would give 5 STARS all around for this if they would fix this problem... BUT there seems to be no fix in sight yet.

Wasted lots of my time and caused deep frustrations for my staff and customers. Don't do it!

Pros

Nothing! It made everything harder. Don't do it!

Cons

End of Day requirement is completely unacceptable. Like most restaurants my FOH staff typically leave before the BOH staff. So they can’t run end of day before they leave because BOH staff are still clocked in. So not only does the opening manager have to run the end of day he also has to do clock in adjustments after doing EOD because there are BOH staff clocked in before he starts his shift and he has to force clock out those staff, re-clock them in, adjust their start time, and then delete the shift that they were clocked in for prior to the forced clock out. With Aloha EOD happens automatically at 4am. Nobody has to lift a finger

Payroll is a nightmare.
7 shifts is not a solution for me. I would also note that the time keeping system allows for overlapping shifts which can be problematic if you do not catch them when auditing staff punches. Overlapping shifts easily occur with the force clock out situation associated with end of day.

Touch bistro has made my point of sales a breeze.

Pros

Touch bistro has allowed me to simplify my daily operations and give me peace of mind. I never have to worry about the system, it takes care of itself.

Cons

I have no negative feedback. I enjoy every aspect of the touch bistro that I use

Pros

It’s mobile.

Cons

It’s awful. Terrible. By FAR the worst POS system I’ve ever used. And I’ve been in the restaurant industry for 17 years. It is so slow it puts me in the weeds even when I’m not busy. It normally sucks, as in it’ll take 8-10 seconds to do anything (open a tab, ring something up, close a tab, etc), but then you have the days when it takes 42+ seconds to do anything. I need to ring 6 drinks up. You do the math. Worst system I’ve ever experienced. Makes everyone lose money and makes everyone look terrible. The bar, the management, the owners and the staff. Embarrassing.

For the job at the time it was great! For a bistro setting, when we had to serve, it kinda didn't work right!

Pros

Easy switches from screen to screen, buttons for everything which is great and easy to use, everything is right there for you.

Cons

Slow every once in a while, glitches sometimes when your switching pages the screen lags, other than that it's great.

Pros

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Pros

Huge fan of this POS because of the iPad accessibility. It's terrific to use, and they also have a great free trial. That really helped.

Cons

No complaints here. In no time at all, everyone had familiarized themselves with the system, and we are very pleased with it.

Pros

Easy to program and easy to use for servers.

Cons

KDS loses slips often, resends already cooked items to the kitchen when drinks are reordered. Customer service is horrible. Last 3 calls averaged 20+ minutes to get a human. Smaller operations might have better luck but I would never suggest this product.

Ease of use. Valuable synthesis of information from sales and labor hours.

Pros

Ease of use (changing menu items, viewing labor hours, etc is very easily done).
It's easy for employees to use the basic functions of this program.

Cons

It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.

Pros

The functionality and ease of use makes the software very easy for new staff to learn and manage the system.

Cons

It lacks some important features for businesses that are oriented for food delivery. Something like frequent clients data base or specific client order preferences.

Great customer service appreciation with how easy going it is.

Pros

The easyness in job to handle every situational things. Its very easy to use for the employees and as well as for the guests to get good service in time.

Cons

Sometimes it just hangs up and get disconnected from the admin which I am not sure why. But overall there is not any issues about the software.

Owner and user control at your finger tips.

Pros

The main desire for us a business is flexibility. With touchbistro change is at our finger tips every day at time, with easy to use management tools.

Cons

Set up was a hassle, and with electronics comes bugs, but even with those things we have found this was the best option for flexibility of business.

Pros

Cloud reporting and great customer service! I like the ability to keep all reporting in the POS including staff time sheets and other information. I think the reports are great and easy to use, even online as an app on my cell phone to easily manage the day's activities. Setup is easy and upgrades are seamless. We installed a second POS system for overflow it is a great benefit.

Cons

I would like to access the full POS system remotely, not just the cloud.

Sales Tax feature and clock-in clock-out features

Pros

Track revenue keep track of payroll and clock in and clock out features. Direct tech help although long wait time during peak hours. Easy to add menu items and change prices

Cons

Issues with a simple wire cord from cash drawer to printer. Tech support lacks experience when asked about replacement equipment which was frustrating during business hours

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Pros

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Cons

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Pros

We like that it is easy to input, change and delete. They covered everything! The setup was easy and they are very quick to help with any issues that arise.

Cons

we would like to see more custom features for the icons and it would be nice to change the size of the borders on the graphics. We have not yet found any real cons!

Pros

Very easy to use, very easy to make changes quickly. Set up and hardware set up is easy as well. I also feel it is great to have the mobile reporting

Cons

Reporting can be a little quirky, and programming inventory is time consuming. Compared to other systems for the money it's a great value