Visual Retail Plus Software

4.28 / 5 (138)

Our advisors have recommended this product 2 times in the last 30 days

About Visual Retail Plus


Visual Retail Plus is an integrated system that gives retailers a single centralized location to manage Point of Sale, Inventory Management and more, all tailored to each retailer's unique needs. With more than 20 years in the industry, VRP gives retailers the most up-to-date technology available for a variety of retail applications.

The solution can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and complete control of operations and employees, including across multiple registers or locations.

The control center allows users to manage the various system features, turning them on or off depending on the store's needs. These changes take effect immediately; there's no need to restart the program or the terminal. Inventory is strictly controlled through te "Inventory Matrix", which allows users to adjust inventory without accessing any of the other modules, creating purchase orders or shipping manifests, change item pricing, print barcodes and labels, categorize inventory and more.  The "Close to Real Time" feature ensures this sales and inventory data stays accurate and up-to-date, even when the Internet is down.

Visual Retail Plus includes a reporting module that provides a variety of views and analyses, with recommendations for markups, transfers and purchase orders to ensure smooth operations. All of this functionality is backed by highly qualified tech support, available via phone, email and on the Web, usually within minutes. VRP is also fully integrated with a number of e-commerce companies, allowing retailers a choice from which to choose in order to sell online seamlessly.

For retailers seeking control over every aspect of their business, Visual Retail Plus is a complete, scalable solution.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP

138 Reviews of Visual Retail Plus

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(32)

4 stars

(86)

3 stars

(16)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 138 reviews

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October 2015

Nicholas from Kith retail llc


Ease-of-use

3.5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

October 2015

VRP Review

Pros

As far as point of sales go, many over-complicate systems and worry too much about aesthetics. VRP focuses on functionality and ease of use. Kith has been loyal customers since inception of the company and our sister company, Atrium, has been a customer for 15+ years. Collectively we've made many additional pieces of the software allowing for growth and adapting to a fast pace retail environment.

Cons

Very few downsides of the product, however, some of the integrations with current systems took a bit longer to perfect than I would have hoped for. With that said, VRP did a lot to get these integrations up and running and now work smoothly.

November 2018

Jonathan from Boadrwalk Corporation

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

November 2018

Winner for retailers!

Pros

I can say that it is really a winner software for us in retail industry. it let us manage the other stores easily, plus it is very easy to navigate even our staff can use this software easily that makes them more utilize.

Cons

So far I don't have any complain for this, but i wish that it can be more customizable that would fit with the needs or our company

October 2015

Jefry from Atrium Trading Group


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2015

Visual Retail Plus Review

Pros

I've been using VRP for 9 years and have been the main contact person from my company for about 2 years now. VRP is a great POS system and is very user friendly. There's a lot of functions that you can actually use, but us specifically we tend to use a handful which we've mastered. The tech support guys are friendly and relate able and actually make you want to give them a call to assist you with what you need.

Cons

Sometimes there's a long wait and it can take a few hours to get a call back. When the issue is of urgency it can get frustrating to have to wait more than an hour.

October 2015

Austin from KITH


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4.5 of 5

October 2015

My Review of VRP

Pros

My favorite thing about this product is its level of customization. While the base level VRP system isn't something I'd say would fulfill our entire business needs, the assistance we get from our reps, and their ability to customize the platform to suit our particular practices is really amazing, and definitely something worth noting.

Cons

Due to the nature of our business, VRP is unable to catch up to our rapid sales. On weekends, we have products online that will call for high customer demand. Our web platform Shopify is able to register the sales before VRP does, which causes pretty sizable inventory issues unless adhered to prior.

October 2015

Jason from Shoe Parlor


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Excellent Experience

Pros

This software platform is like a nice bottle of red wine. It has a great formula and it gets better with age in the game of retail. VRP is constantly perfecting, upgrading and listening to the customers needs and that is wonderful thing this day in age. Also, if we ever need support they are always there and truly care about their customers.

Cons

Sometimes I wish their was a manual for each of the modules created in the system but if you play with them long enough you figure it out.

October 2015

Chris from Across The Way


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Responsive support and a plethora of options

Pros

VRP can do almost anything you ask it to. It really feels that it was designed with a full understanding of how a retail store operates, not just some software company trying to check all the boxes so to speak.

Cons

Being a smaller company, VRP can make changes quickly and easily add new modules. Somethings this leads to bugs popping up, although I have to say they are usually able to fix any that are found with 24 hours of their discovery or less.

October 2015

Hezi from SABON NYC


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2015

VRP Review from Hezi Rotem

Pros

I've been familiarized with this program for the last four years, it's capable against our Magento program directed towards our e-Commerce platform.

Cons

We do come across connection issues a lot, this particularly occurs during our in-store functionality, this causes issues at times considering we have to check out customers through the program.

Response from The VRP Team of Visual Retail Plus

Replied October 2015

We love having Sabon as our loyal customer for so many years, however as previously discussed, connectivity issues are not related to the VRP software.

October 2015

Carson from ShirtWorks


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2015

Flexible POS system with Great Support

Pros

The product is fairly user friendly with lots of reports and features pre-built in. Like all POS systems I have worked with it has its shortfalls and glitches, but most of the problems are easily fixed. Most issues I have been able to resolve on my own, and the ones I couldn't VRP has been very good about helping resolve them.

Cons

I would like to see a little more customization for my specific business needs. You can customize many of the features and reports, I would just like to see that expanded.

Response from The VRP Team of Visual Retail Plus

Replied October 2015

Most of our customers request customizations since each business is run differently. We will contact you in order to discuss any needed reports or features that you feel can benefit your business; it may be a simple query that can be written either by us or you.

July 2018

Abraham from Rishavena Home Health Care

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2018

VRP - Reliable

Pros

I utilized this POS system for well over a year and it was one of the easiest I had ever used. Customer support goes above and beyond to solve your issues and you will always get someone on the phone. VRP is reliable and the company stands behind their product.

Cons

The system and user interface feel very dated and could definitely use a face lift or a redesign. In a 12 month period, I personally experienced a total of 3 debilitating errors for which I had to reach out to customer service. The issues were resolved with care and tact.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

I find it stable, reliable and the technical support is excellent

It helped me get a complete description of my workflow and also the technical service is excellent

Pros

It has an ease of use and is intuitive, I feel it was made to make quick and easy changes in relation to new modules.

Cons

It is a very useful tool because the graphics are not so advanced and I would like it to be more personalized according to the commercial needs.

October 2015

Evelina from Otte


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4.5 of 5

October 2015

Easy to use

Pros

Easy to use and train staff (since its self explanatory) and great customer service (Rita)

Cons

Onced purchased new monitor, touch screen doesn't work as great

Response from The VRP Team of Visual Retail Plus

Replied October 2015

VRP is a software company, therefore if you feel that your touch screen is not working properly, we recommend contacting the store you purchased the screen from. Most hardware today come with a standard 3 year warranty.

November 2014

Shawn from Hanalei Stores


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2014

Having been using VRP for over 10 years. Very happy.

Pros

The product is very versatile, and the help desk is amazing. VRP usually comes up with a new idea or an add-on right before I decide I need it, so by the time I call and say I want to run this on a tablet, they say, "It's already done; let's set you up." They keep their fingers on the pulse of what retailers want and create it.

Cons

They are located on the East Coast, and I am in Hawaii, so the time zone difference can be an issue. Once in a blue moon, when I need to call for tech support with a closing issue, it is 3:30am their time. They are available, but I still feel bad with my middle of the night phone calls. They don't mind it, and they are always available and helpful.

October 2015

Tim from Lighthouse Import Auto Parts


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Great product, Helpful team

Pros

They worked with us to make sure the product worked in the best way possible for us

Cons

The only real problem I have found with the program is the averaging of costs, which isn't the best option for our business, but that information isn't necessary and we just ignore it.

October 2015

Joan from Li'l Darling Shoppe


Ease-of-use

4.5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Always have a good experience with this product

Pros

Software is user friendly. Also technical support is very helpful and friendly.. They always have answers to any questions I have. They do not need to ask others in the company as they are always on top of their product.

Cons

I do not have any negative reviews The above review summarizes the vendor and product.

March 2018

Juan Carlos from Unicomer Group

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Flexible tool and good customer support!

We track all the stores we have and we improve the controls we have in our industry.

Pros

The solution of this software is really good you can be configured for a number of retail segments, including apparel, gift shops, hardware stores, electronics, office supplies and much more. It's ideal for growing retailers that need robust functionality and control the areas operations.

Cons

You should improve the manual and guides to use each module because sometimes It get a little bit harder to begin and try to find what you're looking for. It should be a great idea to improve this.

October 2015

Max from Gettysburg Tours, Inc.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Loyal Customer since 2009

Pros

Flexibility/Customization, Updates and Customer Service

Cons

Nothing to really speak of, I have been pleased with them and any issues we encounter they are able to solve.

October 2015

Jeffrey from SAMS-Mens & Boys Clothing


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

VRP Softwear-SAMSclothing

Pros

Ease of use...intuitive. The Point of Sale module is easily learned by cashiers. Outstanding customer service.

Cons

Issues are easily and immediately resolved with customer service.

October 2015

Rachhpal from DAZZLE


Ease-of-use

4.5 of 5

Customer support

4.5 of 5

Functionality

4.5 of 5

October 2015

Been using VRP for 18 yrs+

Pros

easy to reach, and ease of POS specially for fashion retail.

Cons

ease of use POS, and support reachable, though I wish if I could reach them 24/7

October 2015

Dale from International Game Fish Assoc. (IGFA)


Ease-of-use

4 of 5

Customer support

4.5 of 5

Functionality

5 of 5

October 2015

IGFA is very satisfied with this product.

Pros

The software is very stable and reliable, and the tech support is excellent.

Cons

Sometimes an update to the software causes other problems that require tech support to troubleshoot.

October 2015

Joanna from Pointe Coupee Gallery LLC


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Pointe Coupee Gallery DEPENDS on VRP

Pros

VRP is always available.....Our retail jewelry and gift store needs reliable and consistent tech support.
VRP is just a call away!

Cons

In the past the local licensed person was not as talented as the main office.....