About SimpleSpa


SimpleSpa is a cloud-based salon and spa management solution for small, midsize and large day spas, beauty and hair salons. Primary features include online booking management, marketing, appointment management, product management, package management, gift certificate management and reporting.

Other features include credit-card processing, photo management, weekly scheduling, reception mode, a dashboard, SMS and text reminders and transaction management. The scheduling module provides a calendar view, an appointment wizard, staff management, overbooking management and color coding. The dashboard provides a view of upcoming appointments, statistics, daily transactions and revenue. The payment tracking feature records items sold, discounts and tax rates.

It is offered via subscription pricing and is compatible with iOS mobile devices. It is available in multiple languages including English, French, Italian, Spanish, German and Greek. Support is offered via email, over the phone and through FAQs.



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Supported Operating System(s):

Web browser (OS agnostic)

34 Reviews of SimpleSpa

Average User Ratings

Overall

4.97 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(33)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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October 2016

Melina from Dino

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Professional software & Easy to use

I think my title says it all, we are all very happy using this software my choice was first made in our salon a few months ago in Greece and now in Portugal that we opened up I cannot be more happy with this decision. My front desk needed only to know how to use a computer, because SimpleSpa is very easy to use booking was done with no training. And the wonderful part is that I can be anywhere in the world and monitor exactly what is going on in each store, planning on opening more in another country and this software is the software I now recommend for anyone starting their business.

Pros

We made a request for invoicing to be adjusted with something for Greece, and they did it for us with no additional charge. I would get this service in the past with something that would cost more and have probably less features, let alone that now I work solely off my iPad and I have setup my front desk with iPads too accessing the SimpleSpa page so I have reduced the cost of all my hardware

October 2016

Maria from Blue4Nails Netherlands

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Working like a clock

I am very meticulous with our selections, and our dutch nail bar needed to start sending out reminders both to improve my relation with my growing customers and second to be more productive. I tried a few software like Shedul, Acuity and then SimpleSpa - shedul I read was backed by a company called surge ventures which seems to have stopped doing business and there was no phone support second there was acuity which looked nice at first, but lacked features and was actually harder to use but not awfully hard, I took another swing and also tried out SimpleSpa software and I found everything I needed to run my appointments and most importantly send reminders as Texts and as Emails which they actually get delivered (shedul delivered one out of every 3 and I didn't have a way to check if they had been sent out etc.). Well to make a long story short and my lesson which I want to pass on, is first there is no such thing as free software especially when you want to have something to run your business, second try this software, it is excellent, the customer care people are always helping us (we wanted to embed on our site and they helped us right away), and finally the price was more than reasonable which I don't have to worry about it.

Pros

We can see which SMS messages have been delivered, and is very easy use of booking

December 2016

Gina from GD Boutique n More

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

EASY & LOVING THIS SOFTWARE

First class service all the way, all I wanted was to know that if I had an issue someone would reply to my boutique. And you guys deliver. thank you for being pros at what you do. We moved from an expensive program we had, and tried a few free ones but let me be honest I don't trust the free stuff, you get it, rely on them and all of a sudden they either close or start charging you an arm and a leg. My decision to go with simple spa was your easy in use environment and awesome client service.

Pros

I am able to custom make my email reminders
I am using SMS notifications which is great my clients love it
I can use my existing gift cards and also recharge client cards
They added my customers for me free of charge

January 2017

Lisa from The Rock Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2017

Great reminder system, great for our team

We started using simple spa in the summer. It took us just a few minutes to get started, any questions we had were answered very quickly. What I like the most is our staff gets a text with the appointments for the day. This is just amazing, no need to sign in to a computer or download any apps. Overall we are very happy and highly recommend simple spa

Pros

Great features, and very good rates. Very frequent updates, any problems we had were solved right away.

Cons

Wish it was free!

February 2019

Julian from Whitby Medspa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great little piece of software

We needed spa software desperately to more effectively manage our bookings and customer communication. The SMS messaging feature has saved loads of time and effort on the part of the staff. There were a few small hiccups with the database upload but once those were ironed out, everything has been working really well.

Pros

The software is easy to use, pretty intuitive. With a bit of set up time, it should meet the needs of any spa. Pricing is excellent and customer support is always available and helpful.

Cons

Lack of integration with 3rd party apps and vendors.

September 2016

DD from Hair Inspire Australia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Great for our salon

This software was one of our options a month ago, and we decided to go with SimpleSpa no looking back because 1. this software is easy easy easy, and 2. the people that run this team and software are helpful made our life easy by adding our services for us (for FREE!!!) I sent them a paper document with all our services and they added them one by one for us. We are now using this in 2 locations and it is working like a charm, no problems and I just think that writing a few words is the least I can do because this software works flawlessly and I love it.

Pros

Easy to use, simple user page, I can focus on booking appointments and my business than actually learning how to use the software. My customers love the email notifications, and they have reduced no-shows

August 2017

Susan from Images Salon

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

The best customer service ever! Anything I need they make it happen, modifications, reports etc.

saves me money and time

Pros

The price is great. Ease of use. They grow with you. Great service. I'm thrilled with this product and company.
I have no negative comments. This company and software has surpassed my expectations. Very surprising considering the great price and amazing customer service. We do not need online booking. This program has dramatically reduced late and no-show clients.

Response from SimpleSpa

Replied August 2017

Thank you Susan, your feedback is always fantastic and we learn to get better and serve you better.

April 2018

Emmy from Celebritie Lashes

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Easy to use and good support

Pros

I am using the SimpleSpa system for one year, customer service has been there to help me when I needed which is a pleasant surprise when as a single person business we are always left behind. The texts are amazing, and my clients are reminded of the appointments and they can also reply and confirm.

Cons

I love the call functions, my wish if they make it work like being a front desk and someone can also book

December 2016

Lambi from Curls Nail n Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Best Service Ever

I am so happy I decided to go with you guys, I wanted to process payments with a credit card processor and I basically wanted a solution to be all in one but as inexpensive as possible. And now I have credit card processing with a service called Stripe with simplespa. You have no idea how happy I am that I can do this. Besides that support is there whenever I have a question I get a response really fast, like less than an hour for sure. And I am just so thrilled with this credit card processing now, A+ , I definitely recommend this service

Pros

Has all I need to run my business, and credit card processing with stripe and the texts reminders are wonderful I think my no shows have been minimized, all positive very positive

April 2018

Emmy from Elite Laser

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Ease of use and intuitive

Pros

What we like most is that our team easily learnt to use SimpleSpa, the support team which whenever needed was there for myself and our users, the flexibility in the reports which we needed on more metric and they added for us

Cons

The only difficulty I had was adding forms which the support team helped us with an excel file template for us to fill out

August 2017

Maggie from Modern Goddess

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Outstanding customer service, I have never experience a better service with any other company

Pros

Very user friendly, and as mentioned before customer support is outstanding, I would never even think to go with any software where there is no personal communication or contact. The fact that I can discuss any question via Skype is amazing as supposed to sending someone a ticked or email than waiting for reply and if the answer isn't what you want you have to send another ticket, that to me is a nonsense. The help I have received from customer rep and his approach and commitment to the client is absolutely fantastic, I would recommend this software to anyone.

Response from SimpleSpa

Replied August 2017

Maggie, thank you for your review we are always here for you and your needs

December 2016

Gina from Thalasso Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Quality and Perfect for my needs

I moved from freeware software to simplespa two weeks ago, they helped me add my services without an issue, and I learned to use the software really fast, without the need to read some long video on how to add an appointment. So the reason I moved to simplespa was because the pricing was simple to understand and I wasnt confronted with surprises like I noticed when I wanted to do more things on the free software. The features are abundant, I can make my emails custom, my booking page includes my logo which is great, and I have control over my SMS reminders which is fantastic. The customer service reply time is/are immediate, they are friendly and most importantly they listened to my business needs. I am alone running my spa, but I have the feeling I can rely on them.

Pros

SMS reminders
Email reminders
Easy to use

November 2017

Dwight from Ashlan Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

I have tested 30 appointment booking platforms, and this is BY FAR THE BEST!!!

1. My therapists receive notifications of when a client books an appointment, and can respond accordingly - which helps to maximize productivity. 2. I can get a good picture of how the business is doing financially. 3. We can customize a secure intake/soap note form. 4. I am able to track our marketing campaigns to get the most out of our advertising budget. 5. I finally got to talk to a Customer Service agent who cares about me (THE CUSTOMER), and not just a sales person.

Pros

Customer Services was there to offer me any assistance - They were easy to work with, and they actually listened to my needs, instead of selling me something that did not work for our business

March 2017

Erma from Perfect Brows & Tattoo 4 U

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

March 2017

Real Customer Service

First of all finally a company which has good customer service, I switched from Mind and Body and this is probably the best decision I made for my business. MBO was too complicated and with SimpleSpa this is easy, and by far the most superb customer service I have ever experienced. Everyone I needed to talk to was extremely polite, they spent a full hour asking me about my needs and showing me how their software can benefit my small tattoo business (I got into microblading). Well this software does exactly what I need including online booking with accepting payment deposits, I am full control of my data and I have software that is easy to use, and most important good people helping me. RECOMMENDED.