SimpleSpa Software


 

SimpleSpa is a cloud-based salon and spa management solution for small, midsize and large day spas, beauty and hair salons. Primary features include online booking management, marketing, appointment management, product management, package management, gift certificate management and reporting.

Other features include credit-card processing, photo management, weekly scheduling, reception mode, a dashboard, SMS and text reminders and transaction management. The scheduling module provides a calendar view, an appointment wizard, staff management, overbooking management and color coding. The dashboard provides a view of upcoming appointments, statistics, daily transactions and revenue. The payment tracking feature records items sold, discounts and tax rates.

It is offered via subscription pricing and is compatible with iOS mobile devices. It is available in multiple languages including English, French, Italian, Spanish, German and Greek. Support is offered via email, over the phone and through FAQs.

 

SimpleSpa - Dashboard
 
  • SimpleSpa - Dashboard
    Dashboard
  • SimpleSpa - Online booking
    Online booking
  • SimpleSpa - Scheduling
    Scheduling
  • SimpleSpa - Transactions
    Transactions
Supported Operating System(s):
Web browser (OS agnostic)

32 Reviews of SimpleSpa

Showing 1-20 of 32

 

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Emmy from Elite Laser

April 2018

April 2018

Ease of use and intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

What we like most is that our team easily learnt to use SimpleSpa, the support team which whenever needed was there for myself and our users, the flexibility in the reports which we needed on more metric and they added for us

Cons

The only difficulty I had was adding forms which the support team helped us with an excel file template for us to fill out

Review Source: Capterra
 

Emmy from Celebritie Lashes

April 2018

April 2018

Easy to use and good support

Ease-of-use

Functionality

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Value for Money

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Pros

I am using the SimpleSpa system for one year, customer service has been there to help me when I needed which is a pleasant surprise when as a single person business we are always left behind. The texts are amazing, and my clients are reminded of the appointments and they can also reply and confirm.

Cons

I love the call functions, my wish if they make it work like being a front desk and someone can also book

Review Source: Capterra
 

Jim from QC Reflexology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Only went through the initial 14 day free trial and all features are great except it's fee based.

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Pros

Online booking is sharp and can sell online gift certificates.
Client can receive a custom questionnaire to fill out that gets sent back with the appointment.
Did not experience tech support but sales will normally get back to you within an hour to four hours.
Cloud based software with back up systems in case there is a crash on the main server.

Review Source: Capterra
 

Sierra from Body&Face

March 2018

March 2018

Easy to use, reliable

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I love the way I can manage appointments easily. The way it stores client data and SOAP notes is so convenient

Cons

The only thing I would change is the price. It is little pricey but it's worth the money because it makes my life easier

Review Source: Capterra
 

Dwight from Ashlan Clinic
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I have tested 30 appointment booking platforms, and this is BY FAR THE BEST!!!

Ease-of-use

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1. My therapists receive notifications of when a client books an appointment, and can respond accordingly - which helps to maximize productivity.
2. I can get a good picture of how the business is doing financially.
3. We can customize a secure intake/soap note form.
4. I am able to track our marketing campaigns to get the most out of our advertising budget.
5. I finally got to talk to a Customer Service agent who cares about me (THE CUSTOMER), and not just a sales person.

Pros

Customer Services was there to offer me any assistance - They were easy to work with, and they actually listened to my needs, instead of selling me something that did not work for our business

Review Source: Capterra
 

Susan from Images Salon
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

The best customer service ever! Anything I need they make it happen, modifications, reports etc.

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saves me money and time

Pros

The price is great. Ease of use. They grow with you. Great service. I'm thrilled with this product and company.
I have no negative comments. This company and software has surpassed my expectations. Very surprising considering the great price and amazing customer service. We do not need online booking. This program has dramatically reduced late and no-show clients.

Review Source: Capterra

  Response: SimpleSpa, Lasyk Networks

Date: August 2017

August 2017

 

Thank you Susan, your feedback is always fantastic and we learn to get better and serve you better.

 

Maggie from Modern Goddess

August 2017

August 2017

Outstanding customer service, I have never experience a better service with any other company

Ease-of-use

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Pros

Very user friendly, and as mentioned before customer support is outstanding, I would never even think to go with any software where there is no personal communication or contact. The fact that I can discuss any question via Skype is amazing as supposed to sending someone a ticked or email than waiting for reply and if the answer isn't what you want you have to send another ticket, that to me is a nonsense. The help I have received from customer rep and his approach and commitment to the client is absolutely fantastic, I would recommend this software to anyone.

Review Source: Capterra

  Response: SimpleSpa, Lasyk Networks

Date: August 2017

August 2017

 

Maggie, thank you for your review we are always here for you and your needs

 

P. from PHYSIOTEAM

July 2017

July 2017

all we need for our practice

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

customer support is excellent, they support us with any question we might have and helped us put our clients and services for us. The software is very easy to use, I learned to use it on my own and my partner is also using the software with no training

Cons

I think they are making features very quickly for us, and one request would be a quick access application but besides that I have no complaints

Review Source: Capterra
 

Erma from Perfect Brows & Tattoo 4 U
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Real Customer Service

Ease-of-use

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Value for Money

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First of all finally a company which has good customer service, I switched from Mind and Body and this is probably the best decision I made for my business. MBO was too complicated and with SimpleSpa this is easy, and by far the most superb customer service I have ever experienced. Everyone I needed to talk to was extremely polite, they spent a full hour asking me about my needs and showing me how their software can benefit my small tattoo business (I got into microblading). Well this software does exactly what I need including online booking with accepting payment deposits, I am full control of my data and I have software that is easy to use, and most important good people helping me. RECOMMENDED.

Review Source: Capterra
 

Gabby from Austria PWR Spa By Gabby

February 2017

February 2017

Best software decision I made so far

Ease-of-use

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Value for Money

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A few months ago I switched over to Simple Spa, the transition and trial on my end was paced so that I try it out properly, and make sure it covers my business needs; and my outcome is that this far surpassed all my needs. The email notifications are great, (online booking I have not yet enabled, but from whta I see in the settings it is very flexible), the SMS is one of my favorite features and my staff now cannot work without all the reminders they get, the appointment scheduling is really really fast, I had to change my reception and the new staffer needed barely any training. Their customer care is wonderful and always responding if I ever need something. HIGHLY RECOMMEND!

Review Source: Capterra
 

Lisa from The Rock Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great reminder system, great for our team

Ease-of-use

Functionality

Product Quality

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Value for Money

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We started using simple spa in the summer. It took us just a few minutes to get started, any questions we had were answered very quickly. What I like the most is our staff gets a text with the appointments for the day. This is just amazing, no need to sign in to a computer or download any apps. Overall we are very happy and highly recommend simple spa

Pros

Great features, and very good rates. Very frequent updates, any problems we had were solved right away.

Cons

Wish it was free!

Advice to Others

It would be great if there was a companion app, but are very happy how are staff gets all the appointments daily. This is exactly what we were looking for, and is probably easier then having everyone download apps

Review Source: Capterra
 

Gianni from Popup Spa | Utopia - Vancouver
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy, and fast to use

Ease-of-use

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I have use mind body, yourontime, and some other software out there, mind body is only focused on selling you stuff you dont need (and is expensive), yourontime was great a year ago, not I feel the same with them, plus it is hard to use. So I decided to try out simple spa, and I am very happy, the software is simple enough to make my secretary make appointments very fast. The price is very reasonable. I have no needed customer support, but a few emails I got they are very polite, but I prefer to use software that I dont need to read a huge manual and constantly contact support (yeah control freak)

Review Source: Capterra
 

Gina from Thalasso Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Quality and Perfect for my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I moved from freeware software to simplespa two weeks ago, they helped me add my services without an issue, and I learned to use the software really fast, without the need to read some long video on how to add an appointment. So the reason I moved to simplespa was because the pricing was simple to understand and I wasnt confronted with surprises like I noticed when I wanted to do more things on the free software. The features are abundant, I can make my emails custom, my booking page includes my logo which is great, and I have control over my SMS reminders which is fantastic. The customer service reply time is/are immediate, they are friendly and most importantly they listened to my business needs. I am alone running my spa, but I have the feeling I can rely on them.

Pros

SMS reminders
Email reminders
Easy to use

Review Source: Capterra
 

Gina from GD Boutique n More
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

EASY & LOVING THIS SOFTWARE

Ease-of-use

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First class service all the way, all I wanted was to know that if I had an issue someone would reply to my boutique. And you guys deliver. thank you for being pros at what you do. We moved from an expensive program we had, and tried a few free ones but let me be honest I don't trust the free stuff, you get it, rely on them and all of a sudden they either close or start charging you an arm and a leg. My decision to go with simple spa was your easy in use environment and awesome client service.

Pros

I am able to custom make my email reminders
I am using SMS notifications which is great my clients love it
I can use my existing gift cards and also recharge client cards
They added my customers for me free of charge

Review Source: Capterra
 

Lambi from Curls Nail n Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Best Service Ever

Ease-of-use

Functionality

Product Quality

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Value for Money

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I am so happy I decided to go with you guys, I wanted to process payments with a credit card processor and I basically wanted a solution to be all in one but as inexpensive as possible. And now I have credit card processing with a service called Stripe with simplespa. You have no idea how happy I am that I can do this. Besides that support is there whenever I have a question I get a response really fast, like less than an hour for sure. And I am just so thrilled with this credit card processing now, A+ , I definitely recommend this service

Pros

Has all I need to run my business, and credit card processing with stripe and the texts reminders are wonderful I think my no shows have been minimized, all positive very positive

Advice to Others

If you are switching as them to help you out, they added all our services one by one for us without an extra cost. I gave them a huge file of 1 thousand clients and they also put that in for us.

Review Source: Capterra
 

John from I.HOTELS & RESORTS

November 2016

November 2016

Great Software, Easy & Great Support

Ease-of-use

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Value for Money

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We are a chain of hotels in the US, Canada, UK, Greece, Brussels, and we decided to go with SimpleSpa, we wanted software that was easy to use, and the training to be held at minimum if none at all. From the top 10 applications here, SimpleSpa was not only the easiest they offered us the best customer service, migrated all our data including our customers, and offered us a custom solution for our ORACLE backend, and to our surprise they never wanted any additional money. As an IT Department we are very happy with our decision and can't look back, this is strides ahead of anything we had and just easy for the staff.

Review Source: Capterra
 

Nina from The Nail Bar
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Very easy, very happy

Ease-of-use

Functionality

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I read the other reviews and although it helped I needed to try it out on my own; I was happy to see that all our nailbar team, and our front desk uses the software with NO training. The low cost makes this a bargain, and our clients love the SMS notifications that it sends out, and my staff also loves to get notifications also as an SMS, if you are thinking of software this is a program that you can definitely use in your business - some background we are a medium sized team of 12 + 2 at the front desk

Review Source: Capterra
 

Melina from Dino
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Professional software & Easy to use

Ease-of-use

Functionality

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Value for Money

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I think my title says it all, we are all very happy using this software my choice was first made in our salon a few months ago in Greece and now in Portugal that we opened up I cannot be more happy with this decision. My front desk needed only to know how to use a computer, because SimpleSpa is very easy to use booking was done with no training. And the wonderful part is that I can be anywhere in the world and monitor exactly what is going on in each store, planning on opening more in another country and this software is the software I now recommend for anyone starting their business.

Pros

We made a request for invoicing to be adjusted with something for Greece, and they did it for us with no additional charge. I would get this service in the past with something that would cost more and have probably less features, let alone that now I work solely off my iPad and I have setup my front desk with iPads too accessing the SimpleSpa page so I have reduced the cost of all my hardware

Review Source: Capterra
 

Maria from Blue4Nails Netherlands
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Working like a clock

Ease-of-use

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I am very meticulous with our selections, and our dutch nail bar needed to start sending out reminders both to improve my relation with my growing customers and second to be more productive. I tried a few software like Shedul, Acuity and then SimpleSpa - shedul I read was backed by a company called surge ventures which seems to have stopped doing business and there was no phone support second there was acuity which looked nice at first, but lacked features and was actually harder to use but not awfully hard, I took another swing and also tried out SimpleSpa software and I found everything I needed to run my appointments and most importantly send reminders as Texts and as Emails which they actually get delivered (shedul delivered one out of every 3 and I didn't have a way to check if they had been sent out etc.). Well to make a long story short and my lesson which I want to pass on, is first there is no such thing as free software especially when you want to have something to run your business, second try this software, it is excellent, the customer care people are always helping us (we wanted to embed on our site and they helped us right away), and finally the price was more than reasonable which I don't have to worry about it.

Pros

We can see which SMS messages have been delivered, and is very easy use of booking

Review Source: Capterra
 

Angelo from Di'Angelo's

October 2016

October 2016

Excellent for my business

Ease-of-use

Functionality

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Value for Money

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Just signed up, so far very impressed, I have a 7 team business, not big, not small! They extended my trial, but I decided to go with them long term and I am not regretting this decision at all. Customer Service is excellent, and they are constantly adding features that just make my business, and running my salon easy. And best of all there wasn't a learning curve for my staff, unlike some other software I have tried. My customers are very happy to get email reminders (which is free) and I have also added SMS notifications which includes a messages to my clients and to my staff.

Review Source: Capterra