About SuperSalon

SuperSalon is a salon management solution available both in the cloud and as an on-premise system. Key features include sales, payroll and inventory reporting, along with traffic-based staffing and predictive purchasing.

SuperSalon maintains customers' purchase histories, so users can track services and product preferences. Users can also generate custom offers and coupons.

SuperSalon provides users customer relationship management capabilities. Users can send customers marketing messages, create loyalty programs and enable customers to check in online.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis that includes support via phone and email.


Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

690 Reviews of SuperSalon

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(407)

407

4 stars

(172)

172

3 stars

(81)

81

2 stars

(17)

17

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 690 results

January 2019

Andy from Human Resources

Verified Reviewer

Company Size: 51-200 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Vendition Process With a new neophyte franchisee

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Pros

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Cons

Connecting The Brother Printer has been difficulyn

September 2020

Rashmita from Brows by SR

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Support tech made sure all my issues were resolved..

Its been a great experience except it gives problem more often nowadays

Pros

Efficiency and its functionality and the features that it allows I office access

Cons

Keeps having problems most of the times during work hours

Reasons for Choosing SuperSalon

I had worked with supersalon in the past and thought it would be a great fit.

December 2020

Dean from A2Z Salons, LLC

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2020

Best in Class Customer Support

Pros

Problems will happen with software from time to time, but the customer support from Supersalon has been among the industry best

Cons

Appointment feature has some limitations, such as scheduling at 15min increments rather than shorter time periods

October 2019

Gordon from Newstyle Salons

Verified Reviewer

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

1.0

October 2019

Deteriorating quality, disregard for customer complaints

We use SuperSalon as our POS in our seven salon locations. When we first purchased the service, we got quick response from customer support and bugs were fixed in a timely manner. Since the Propoint purchase, however, customer support has become harder and harder to reach. We frequently wait for 4 or 5 hours to get a call back. And bugs and glitches go unfixed for months. I have a service request that I have now been waiting nine months for a response. Nothing has happened. And the uploads to their back office function (iOffice) often stops for no apparent reason. It is unfortunate. SuperSalon used to be a quality product.

Pros

Inventory management. Unfortunately that is the only function that is currently working well.

Cons

Customer service is almost impossible to reach Bugs in software go unfixed for months or even years Constant product "upgrades" bring new bugs time after time

November 2020

Phillip from Supercuts

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Functional and Easy to Use

It has been really good. It is up nearly all the time, very little down time and is simple and easy to teach and use.

Pros

The Supersalon software is very easy to learn and use. It is functional and provides everything needed for day to day operations in a hair salon. The service received is very good as well and available 24/7.

Cons

The only real con on this is the reporting feature. It is somewhat limited and does not have a dynamic reporting tool