Versum Software

Pros

Customer Service is really great - even though the software is user friendly, the staff are more than willing to offer help and clarify what their software are capable of doing.

Although there are more of Versum for me to explore, I'm already impressed with the main features :

Automated Message for reminder, rescheduling, cancellation, confirmation of appointment

Online booking & payment; Not only that the booking page is easily accessible by our clients

Financial report - will save up so much time and human error!! Thank you Versum

Sales / Inventory tracker - all packages, gift cards are tracked!

Of course, there are more to be explored. Been using it for 2 weeks - I am IMPRESSED!

Thank you Versum!

Cons

Automated message perhaps can be done via in-app messaging software in the future perhaps.. as compared to sending via international lines, which may be additional cost for the user and also difficult for customers to reply back.

But this really is a minor issue, Versum is still awesome!

have been able to manage the appointments & reconcile with sales

Pros

The part that the appointments & Sales are integrated
The dashboard page

The after sales support is very quick & prompt

Cons

Not able to extract customer data.
Daily cash opening & Closing is a bit complicated
Customer address & phone number doesn't appear in appointment details

Pros

The customer service is super helpful and response time if you have any questions is almost instant! The support team do a lot of the initial set up and give one-to-one training sessions.

Cons

That is isn't run from an app, it's run from the web browser. Sometimes on the phone, it isn't very easy to use.

Pros

Versus is easy to use and with the help of the team we quickly increase our clients in a short time. It has several features such as reminders, birthdays, confirmation messages that favor us as a company and our customers.

Cons

I think they should improve the help manuals in the sense that the information has to be more detailed, it would be great to add options for cancellation reasons.

Pros

What I like the most about Versum is having an organized agenda,time saved,easy to manage both parts( administrator/employees/clients)
that is so helpful for us that the customers can book anytime they want and that the Versum system send before an appointment a sms reminder.
Really recommended for similar businesses where you need to schedule appointments!
Is just perfect !
Customer service and Versum Support very friendly,promptly and professional .

Cons

Just till today I don't have no issues to reclaim

Pros

I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt

Cons

I personally would like the software to allow my clients to buy gift vouchers online.
Even when I do call versum with a small issue it's dealt with or looked into. I'm struggling to vault it

I have not noticed any faults or inconveniences so far.

Pros

The best program to run the salon, in the first week of use I raised the turnover by 30%, irreplaceable and easy to use, works on several devices at the same time

Pros

Easy to use.
Makes scheduling, reminders, follow ups quick and simple.
Great features such as ability to take images, notes, book on line, inventory.

Cons

As of now, we have not come across any issue that would be a negative.

Pros

It's very easy to use and covers every aspect of our business. Clients love the appointment reminder and online booking feature.
Versum is a one stop solution for managing your salon and the price is very reasonable.

Cons

Would love to be able to link Versum reviews to my google business account. Or even to add a link to google.

Pros

Easy to use
Make my life easier , don't need to remember to send text messages to customer, system is doing everything

Cons

One thing is deposit option not available , would be great to make it that option

Saving time !

Pros

It is very easy to use. The best is the record of clients which you can see and check at any time.

Cons

It will be good if it will work as an app on the phone because sometimes it's slowly. Otherwise I like most of things in this software.

Customer data is safe, I have statistics overview, information to the customer, the ability of many users, online booking.

Pros

Versum makes it easier for me to work with clients and employees, and at the same time protects my clients' data. Full control over the shared data. Settlement and forecast of sales and remuneration. Automatic mailing and SMS to customers. It meets my expectations.

Cons

I am missing the automation of regular customer visits. Limitations in the form of employee settlement.

* improved work * faster work * quick access to the clinic's calendar * quick access to our clients records *

Pros

Simplicity and efficiency!!!!!! This software supports our clinic work and make it more efficient.

Cons

Text messages format - we would like them to look a bit different, but we realize that it is not up to Versum.

Pros

Easy to use
No more appointment clashes
Customers love reminder, confirmation and birthday sms and email messages.
Loyalty program is an excellent way to make customer's come back!

Overall Versum team helped us reach from a 150 client list of which 10 were regular to almost 600 regulars in less than 2 months!
My business is doing very well thanks to Versum and I am able to increase my staff without having to worry about anything but quality of the service.

Customer service is super fast and they are very helpful. The system is very easy to use, I only needed help twice and everything else is self explanatory. They walked me through everything during trial version.

Cons

I can't think of anything bad about Versum. They are always willing to consider new ideas. However, versum still does not provide built-in credit/debit card payment.

I think more clients

Pros

It's like a small diary. I can change everything any time. And the client can book online at home, it's very helpful

Cons

Can't put a white space between clients. Sometimes one client need more attention that the other one and there is no chance to extend her app

easy booking, fast confirmation
e-mail reminders and txt messages
user friendly
live system which allows multiple people to book appts simultaneously

Pros

this software has revolutionized my booking system. my staff can all book my appointments on multiple platforms/PCs simultaneously. customers love the texts/email reminders. it has reduced my "did not attend" rate and has increased my customer satisfaction and retention.

Cons

some of the public holidays are auto-blocked off, that are not applicable. eg. Irish bank holidays that arent in England, would be shown automatically as an "off day", but in England this is not the case. so it is a bit cumbersome to get to the screen to change this. Sometimes we just over-ride and book it, but it is a little bit frustrating.
overall a fantastic product with great results. highly recommended

Pros

easy to use and also reports do everything for you for tax/vat, the support team is amazing they spent 2 hours on the phone with me setting up everything and are very quick to respond to emails

Cons

there is no option space between development time of colours but i know they are working on this and that is only a small error everything else is perfect

Pros

love all the support we get from the Versum team. It has made our transition to the software very easy.

Cons

I would like to see the 'net' values displayed more easily so I can tell what our takings are minus GST

More time for me and my familly.

Pros

Reminder function, item control function.Since I use this system, I can control daily income and stocking status.

Simplicity to use ' Added Functionality covering all aspects of running a busy salon efficiently from day to day operations from taking bookings to marketing.

Pros

Simplicity to use ' added functionality covering all aspects of running a busy salon efficiently from day to day operations, taking bookings to marketing.

Cons

Would prefer having a designated column for Reception as this will help in administering the employees at the shop floor effectively.