About Humanity (formerly ShiftPlanning)

ShiftPlanning is a cloud-based workforce management and employee scheduling solution that helps managers to communicate with their employees as well as manage project schedules, documentation and payroll. It caters to clients across various segments such as technology, transport, e-commerce and service.

ShiftPlanning is composed of four key modules viz. scheduling, time clock, payroll and human resource. The scheduling feature allows users to automatically create schedules as well as import schedules from third-party applications.

The time clock module allows managers to track and control employee check-ins and check-outs. The payroll module allows for processing payrolls based on employee timesheets which can be pulled out in real-time and exported f...


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Supported Operating System(s):

Web browser (OS agnostic)

265 Reviews of Humanity (formerly ShiftPlanning)

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(144)

144

4 stars

(83)

83

3 stars

(27)

27

2 stars

(3)

3

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 265 results

December 2018

Malecia from Contracting Everywhere

Verified Reviewer

Company Size: 1 employee

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Need Help Scheduling?

I've used Humanity with Lyft and my current temp job and so far so good.

Pros

I love how easy this software is to use and how I can access everything that I need to whether that be my schedule, message board or managers.

Cons

There's nothing that I don't like about this software. I do wish though that at the end of each work week that it would tally up your hours worked for you.

Response from Humanity (Shiftplanning)

Replied January 2019

Hi, Malecia, Thank you for the review, we're glad you're having such a great experience! Let us make it even better - you can view your hours in the Time Sheet report (see more here: https://helpdesk.humanity.com/articles/knowledge/Time-Sheet-Report), but only if your employer has enabled the employees to view reports in the app itself. This option is available in Advanced settings in the Account tab. If you happen to need any assistance, please feel free to contact us via 24/7 Live Chat on the website or in the app.

December 2019

Martin from Contact 1-2-1

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent value for money

As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.

Pros

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Cons

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Reasons for Choosing Humanity (formerly ShiftPlanning)

Quite simply - bang for bucks, and value for money. We have since found that Humanity's customer support is astoundingly good. They actively listen to feedback for consideration into fixes and new releases.

September 2020

Jamie from PrideMode

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Works great for any size business

Humanity is a great tool to add to your business, to create and maintain schedules, as well as monitor labor costs.

Pros

The interface is really easy to navigate and understand as you manage your schedules. You can drag and drop shifts around too, which makes switching schedules super easy. I also like how everything is color coded so it's even easier to identify different departments' schedules.

Cons

The only con I can think of is that it does require $80 per month as a minimum, even though it is only $3 or $4 per user, per month, depending on the amount of features you require. But you still have to meet the minimum which may not be ideal for small businesses who have less than 25 users. If you have a bigger staff, then this is an unbeatable option!

May 2017

Jeff from University of New Mexico Health Science Center

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

May 2017

Works good - has a few issues which I have reported on several occasions but would require updates.

Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones. The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.

Pros

I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.

Cons

I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts). If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time. For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results. The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.

August 2018

Joseph from Everyday California

Verified Reviewer

Company Size: 11-50 employees

Industry: Maritime

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

August 2018

Employee Scheduling Software For Cloud Based

Overall it does the minimum we need it to as far as recording our employees time clock but the setup is too difficult for our admins and can provide misleading information.

Pros

Clean layout and organized GUI, Cloud based time clock. You can view your work schedule and request time off and view in real-time who is clocked in or running late. Cool that it reminds you of employees birthdays to bring in the cake and ice cream

Cons

Some settings are displaying incorrect info. From what I understand it doesn't record accrue sick leave and paid vacation is saying 50 hours. It maybe a setting the Admin missed but as a user I'm provided false info. Also, this could be our mistake but lunch breaks doesn't work properly, we manually clock out and in, but we need to be in accordance to the state law of minimum 30 minutes.