About brightwheel

brightwheel is a software solution built to modernize all childcare, daycare, and preschool programs by helping operate more smoothly, manage with less manual work, and most importantly, give back time to those looking after the well-being of children everywhere. brightwheel's tools and features are built, and constantly updated, in partnership with owners, directors, and teachers working in mid- to high-capacity ECE programs.

Key features are the seamless check-in/out feature, intuitive parent communications, and simple activity logging for digital daily sheets. All those and much more included in the back-end business tools related to billing, reporting, and data management.

All current features will be available to you...


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Supported Operating System(s):

Web browser (OS agnostic)

2,707 Reviews of brightwheel

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,884)

1,884

4 stars

(716)

716

3 stars

(83)

83

2 stars

(8)

8

1 stars

(7)

7

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2707 results

November 2020

Emily from Redeemer Lutheran Church and CDC

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Perfect for communication, logging activities, and billing

Being able to message parents back and forth is so nice now that our staff doesn't have to use their personal phone to text. With COVID rising and possible winter weather arriving soon, the fact that we can send out an alert if we need to close is crucial! It sends a text message as well as the message in the app. Also, they are constantly adding new features and making updates using feedback from users. They are always friendly and helpful!

Pros

I love that it keeps us (mostly) paperless! All activity is logged so we have no need for paper daily sheets. We can easily message our parents individually AND send out messages to the whole school.

Cons

The billing feature isn't quite where we need it do be, but they have already fixed it and we are just waiting to be updated to the new platform.

Reasons for Switching to brightwheel

We wanted to be able to use it for checking kids in/out, messaging, and recording activities.

December 2020

Mabel from First Acadmy

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Amazing!

The customer service is amazing! We are extremely pleased with how easy they made the switch from our old system. Every time we've had a question we have received a more than helpful response from their support staff. My employees love it and our parents love it.

Pros

The Brightwheel app enables our employees to easily communicate with parents anytime of day or night and keeps them from giving out their personal phone numbers. The system is very user friendly and has easy to follow instructions and prompts.

Cons

The reporting from a financial side is not very clear if you are coming from another system with a lot of information in reports. Inputting immunizations could be a little quicker like putting a date and selecting the immunizations that were given on the date would be great.

Reasons for Choosing brightwheel

The price and functionality we needed was all in one place.

Reasons for Switching to brightwheel

They Brightwheel system has everything we needed for one low price not all the different options with different amounts for everything.

February 2021

Denise from Christ Church Episcopal Preschool

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2021

Brightwheel Became Our Bright Spot!

Brightwheel has helped me simplify many aspects of my job. Messages to teachers and staff go in real time. No more running all over the school looking for people. Parents love the app because the get daily communication about their child as the day progresses. During this pandemic, grandparents are being added so they can see daily pictures of their grandchildren. It works well with our school community.

Pros

I love the fact that the one program takes care of communications with faculty and parents, billing and payments, and student information. All of it quickly accessible by computer or cell phone. Customer service is attentive and thorough.

Cons

There are some areas where improvement is necessary. Sometimes when you export information, you may need to tweaking the organization of the information to look the way you want it. The thing is, they invite you to share what you believe needs to improve. In the short 7 months of using this software, and they have made significant updates many of these aspects.

Reasons for Switching to brightwheel

We were using three different programs for all of our school business. Unlike our beginning experience with them, they became unresponsive to our needs. They didn't even fight to keep our business after over 12 years of service.

November 2018

Karen from Holliston Community Children's Center

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

November 2018

Brightwheel Review

We switched to Brightwheel as our previous software was no longer being supported. We liked moving to a cloud based product and the flexibility that gave our administrators and parents. We enjoy the ability for parents to see their billing and the ability to pay through the app. Customer support for the transition and set up was very good. Since launch, customer support is responsive (not always timely, since we are not in the same time zone as many of the customer support team) and they listen to our needs. There have been great changes in the short time we have been using the software. We are looking forward to the remainder of our concerns being addressed as we move forward. I would recommend this software over other cloud based software programs we looked at, but the consumer should be aware of the limitations of the software from a back office stand point.

Pros

What we like best is this is a cloud based software. The parent portal allowing parents better access to their child's day and classroom progress as been extremely well received by our parents. We like the check-in feature which allows us to know at any time how many children are in the facility. The ability for the teachers to post notes / pictures for parents allows the parents real time updates instead of waiting till the end of the day to receive a hand written note that is stuffed in the child's belongings and forgotten.

Cons

The back office side of the software is lacking. The reporting capabilities of the software is very limited. For example, we are unable to run an accounts receivable report by family. We can run by child, but you have to run multiple reports for families with more than one child in the program. The software does not currently allow for prepayments or credits on account. Also, on the program side, no ability to run facility or even classroom wide reports - for example a parent directory for all classrooms; allergy report by classroom. All reporting (financial and program) is child driven without the option of classroom or facility driven. This makes extra back office work for our staff - for example creating an allergy list or parent directory in excel to share with teachers. Or tracking receivables in other software, creating double accounting needs.

February 2021

Amy from WEE Center

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2021

Brightwheel is a great purchase

I am very pleased with our choice to use Brightwheel. It has simplified our processes!

Pros

Brightwheel has been excellent for communicating with our parents. It has simplified our check in/out process. It is helping us eliminate paper! They provide onboarding help which is good.

Cons

There are some learning challenges in switching software. We have struggled with the billing being so different but have figured it out. The customer support is very helpful but they have been bombarded so it's not always immediate.

Reasons for Choosing brightwheel

Touch free check in and communication with parents

Reasons for Switching to brightwheel

We needed an online platform and a touch free checkin.