A phenomenal WMS with great customer support and consistent updates

Pros

The greatest thing about Da Vinci is its versatility. As a 3PL, we're running it across several warehouses and representing multiple types of customers, and I've never had a problem reconciling the way our customers handle their own inventory with Da Vinci's system. In addition, I've had to make some interesting custom requests of the software in the past, and their customer support staff have been a delight to work with in getting them set up.

Cons

While the versatility is great, it does make the system bit unwieldy to use in general. Da Vinci does modularize it's tasks, so training someone in, say, the Receiving system and using the Receiving system is very friendly. But each section from "Shipping" to "Inventory Management" to "EDI Allocation" is its own module requiring it's own learning, so it is a little difficult to train true "Power Users" skilled in the entirety system. Although, I have seen other WMS that are much worse at this than Da Vinci.

I have loved getting to work with the Wolin Design Group. We would not be where we are without them.

Pros

I really appreciate the flexibility that comes with this software. I feel like this software can be almost completely customized to fit our businesses needs without paying completely through the roof in order to do it. We use the Davinci software and it has really allowed us to grow our business without being punished for it. Probably one of my favorite aspects is their customer support team. They have been very helpful in solving or answering any of my issues or questions. We are currently using their WMS module that allows us to pick, pack, and ship with ease all while making sure that there is record every step of the way. We also allow our clients to use CartonLogic, which give them insight as to what is happening in our warehouse. Our clients love the ability to see exactly what is going with their products at all times without having to always reach out to us. All of these things and many more have culminated into a great working relationship between us and the Wolin Design Group.

Cons

This software is expansive, and there is so much that can be done with it. The problem can be having to learn and remember everything that it is capable of. Sometimes I find out that a process that I can been doing manually could have been done by the software. I am constantly learning about what this software is capable of in its totality. There are definitely part of this software that can get very technical especially if you are hosting your own servers, which can be a challenge for a company that may not have an IT specialist. As I stated above though, Wolin's support team is very helpful in navigating the deeper parts of the software.

Da Vinci has improved our productivity, product visibility, and integration with our customers.

Improved productivity, better visibility of products and order status for all users, real-time barcode scanning validation, and improved EDI integration with our customers.

Pros

Robust multi-user system that is highly configurable for a variety of commodities. Lots of fields to track unique product characteristics. Well-organized database structure using PostreSQL that allows easy custom reporting using Crystal Reports. Full EDI integration with our customers for efficient data flow. Customer service team loves the user interface to easily track order status from pre-receipt to final delivery. Real-time barcode scanning and validation against inbound EDI ASN's and outbound order details. The Wolin Design Group team provides regular updates and enhancements in addition to responsive ongoing support. A very robust system capable of handling a high volume of transactions quickly and efficiently. We've been using Da Vinci since 2012 and it works great for our 3PL warehousing, rail, and truck operations.

Cons

There are many different ways to configure each customer and product so it takes some careful planning to make each setup optimal.

They give you the key and goodbye

They were great and attentive through the sales process but reluctant to let us reach out to references / other users and now we know why

Pros

The demo was the only thing that impressed me but lots of fluff and BS. After selecting it, I searched for a lot of new talent with experience in their platform and all i got was warnings to not use it.

Cons

Pricing Structure Support Structure Hardware integration You have to go through online training and a checklist prior to go live, impossible to do before 30-45 days, this cant be done if you are going through daily operations. Its terrible, you will loose alot of money.

I've been using Da Vinci Business Suite for more than 10 years. It's been a great tool for us.

Ease of customizing tools around the DA VINCI Business Suite of Products. It also allow us to charge our clients within the system and integrate with our financial package.

Pros

We are consistently having to conform to our customers needs. Da Vinci provided us a WMS/TMS application with an Engine that allowed us to integrate and generate customized "APPS" and Reports. Each year the product continues to improve to accommodate the changing technical environment within our logistics community.

Cons

It would be nice if they had a CRM interface that the clients could use to interact with WMS/TMS. There is a great visibility tool Da Vinci provides called CartonLogic; however, we would like our customers to be able to do their Website, Order Processing, QB Integration within a CRM and integrated directly with Da Vinci.