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Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8About DispatchTrack Delivery Logistics Manager
DispatchTrack Delivery Logistics Manager is a cloud-based delivery management solution that provides business across various industry verticals routing, tracking and workflow management functionalities, which help them to manage their business operations. It provides a central point of communication between drivers in the field and office staff helping them collaborate on different activities. DispatchTrack integrates with third-party systems that include Oracle, Microsoft SQL Server, MySQL, Microsoft Dynamics, NetSuite, Salesforce and more.
DispatchTrack's routing module helps organizations to manage and select routes for deliveries. The GPS tracking and dashboard deliver real-time updates on driver’s location and the status of the job they’re wo...
Orders list
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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July 2019
Andre from Deloitte Digital
Company Size: 10,000+ employees
Industry: Consumer Electronics
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Stay on-time with this software
Saving customers time by staying on track and delivering updates along the way. Saving businesses money by not wasting delivery drivers time or gas
Pros
Listen the customer communication feature is awesome. Schedule appointments with ease, give customers a delivery ETA the day off, lastly have the customer confirm the scheduled delivery now that is full circle awesomeness.
Cons
I haven't run into problematic issues while implementing or using this software
October 2017
Ron from Turner Furniture Holding Corp
Company Size: 201-500 employees
Industry: Furniture
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2017
5 Years using Dispatch Track
This is the best tool out there to integrate your systems into for optimal distribution management. Their Product Teams are perpetually improving and reacting to customers' needs. Most importantly, DT keeps me informed 24/7 on all my devices.
Pros
DT has steadily kept their capabilities up with Google Maps offerings making routing and tracking...fast, accurate, and intuitive. Manipulating routes and stops is easily done. Customizing drop down selections forever match your particular elements. They steadily offer new reports rendering valuable feedback on delivery performance. DT is FAST.
Cons
I would like to see a training manual for each level user. If there is a DT newsletter, I'm unaware of it.
March 2016
David from PDX Movers llc
Industry: Logistics and Supply Chain
Time Used: Less than 2 years
Ease-of-use
2.0
Customer support
1.0
Functionality
3.0
March 2016
Best dispatching for final mile delivery, does have room for improveme
Pros
The ability to route and call customers makes for easy scheduling.
Cons
sometimes it hard to a clear picture on when improvements will be made.
February 2020
Susan from La-Z-Boy Furniture Galleries
Company Size: 11-50 employees
Industry: Furniture
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Saves resources and aids with accountability.
Increased efficiency, less overtime, less fuel used. We know where our truck is at all times. We were able to provide proof that our truck did not cause damage to a building because of the GPS feature.
Pros
We use this to route our delivery truck each morning. We have been able to make more deliveries and use less fuel and labor because of the increased efficiency.
Cons
Some initial bugs with the ipad interface. Works best on non-apple products.
Reasons for Choosing DispatchTrack Delivery Logistics Manager
This was recommended to us by another furniture dealer.
February 2018
Chris from Bob Mills Furniture
Company Size: 201-500 employees
Industry: Furniture
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Best decision on software we have made in a long time
Great product and solution for our furniture delivery and service process. Would highly recommend to anyone in the furniture industry.
Pros
Easy to use. Gives translucency to our staff on what is going on with our delivery trucks. Customer support is great and willing listen to you and work on solving issues that affect our business.
Cons
Not much. Only wish it was easier to get updates on the updates they install over time to make sure we take advantage of the.
July 2018
Carrie from Carrie’s Cleaning Service
Company Size: 2-10 employees
Industry: Industrial Automation
Time Used: Less than 12 months
Review Source
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
July 2018
Works Well with Minimal Issues
Always had a positive experience with customer service and they have always been able to help us with a solution to any issues that we have had. Courteous and friendly, and are knowledgeable regarding their software.
Pros
Ease of tracking where employees are to best satisfy customers to ensure timely arrivals. Works with both Android and IOS mobile software.
Cons
Had issues with mapping a few times, as well as had to upgrade mobile devices associated with older mobile smart phones, however the upgrade was necessary anyway.
November 2018
john from norris freight service
Company Size: 11-50 employees
Industry: Logistics and Supply Chain
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
excellent system
Bob and the support staff there are excellent to work with.
Pros
simplifies much of what is done in the office, displays a real time image of what is going on, and the support team are excellent, always helpful, and best of all you don't need to call them often.
Cons
wish there were more tutorials on it, the help menu is clear, but like to be able to refresh on parts that are not used that much
September 2017
Bhupendra from Flying green carriers pvt. Ltd.
Company Size: 201-500 employees
Industry: Consumer Goods
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Functionality
4.0
September 2017
software is best for update an organisation data.
everything fine. it can work with minimum speed of internet and fetch better reports and MIS for good quality of data.
Pros
working step are fully easy to use. mostly like the track and dispatch system. i request you please update it with google maps.
August 2019
Pamela from Broward County Public Schools
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2019
Great for customer experiences
Pros
Customers appreciate the experience given by this product. Amazing field service updates, know exactly when your rep is supposed to arrive on location . The automation and emailing work pretty well also.
Cons
I didn’t notice any features that were less than desirable with this product thus far. You definitely need it in your toolbox