Provides great form creation infrastructure and increases data collection capability

Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

Pros

Form.com allows us to collect data from user base of our products and we acquire reliable data and understand the path we should follow in the product development process by referring to the statistical customer satisfaction and complaint points.

Cons

Form creation interface should be improved to allow faster form launching especially must be powered with more customizable, ready templates so that we can launch a campaign with minimal afford and directly start interaction with the customer segment we are targeting.

Mortgage Field Inspections

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Pros

It is very simplistic and easy to navigate around. That is the only positive I can think of for this app.

Cons

For the android app, on a new Android Pixel XL phone, the app has some issues. The layout or order of the questions and pictures, mostly pictures, is not organized in a logical order for my industry. The amount of time that it takes to click "take picture", to loading up the camera within the form.com app and taking a picture,then acknowledging to keep this picture consumes way too much time. The app lags during this process and sometimes will close by itself or the picture just acknowledged does not get added and is lost in the ether. This app has also lost complete inspections and all photos with no record that they ever existed.

A product that meets all of our requirements

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

Pros

The system is highly configurable but not complex, so our in-house resource can use the system without the need for IT's involvement. The software can be accessed on any platform and the system is being constantly improved.

Cons

If anything, the look and feel could do with a refresh, but this is probably due to the flexibility of the system.

Form.com easy and complicated to use

Pros

Form.com is an application that is very simple and user friendly. Offline mode features are great during emergency cases.

Cons

Application can't be used without tutorial videos(so for the beginners i suggest to thoroughly watch instructional videos before using the app.