eBuyerAssist Software

Pros

Very simple layout that provides numerous functionalities. This software is immensely important to the overall success of our department.

Cons

There are some bugs that could be resolved that would make the overall experience better, but overall it does a good job for us.

Convenient, simple, and easy.

Pros

The software was very easy to install and implement and our IT Director loved the fact that it was cloud based. It has a great budget component that allows us to monitor the budget in real time. The remote app is extremely important because it allows us to assign PO numbers, approve orders, and using our smart devices. I also like the fact that I can monitor the work flow in my office by checking the status of the orders. I also like the fact that I can receive order confirmations from the vendors. The contract repository is great, especially the tickler system. The Management Reporting feature is great. It allows us to summarize our purchases for the managers in real time. The analytics are fantastic, and the built in audit trail is wonderful for our auditors.

Cons

I don't like the fact that system does not integrate with our financial system. It would also be great if we could have templates for RFP's and write contracts from the system. As the Director, I would also like to receive notification when an item changes price.

record keeping and tracking of all RFQs, Orders and Support Contracts.

Pros

This system is very user friendly, quick and easy to follow. I like that I can send Orders to multiple approvers at one time.

Cons

I would prefer that it doesn't time you out. The cost is a bit high, but I guess you get what you pay for.

Pros

-Automatically generated approval emails make my life so much easier.
-Being able to organize supplier contracts by end date

Cons

-I wish there was a way we could pay less for certain users that are only cost center approvers.
-I wish there was a way to hide Closed & Cancelled orders

Pros

What we liked was that we only had to purchase the parts of the solution we needed and we didn't have to buy the parts we didn't. That allowed us to hit our budget which was quite low.

Cons

The system starts to get complex when you add the additional modules and also starts to affect a lot of different departments in different way - this can be a good thing if you are a large company but not so good if you are a much smaller firm - but the system certainly does what we needed

We were looking at all the other systems here - none of them had the features vs price ratio better than the eBuyerAssist system. We spent 6 months surveying systems before we decided on this one - and we are very happy - would highly recommend.

Their customer service is the best I have ever experienced - the sales process was seemless - they gave us a 30 day paid trial and we went straight to live running. Our CEO loves it and so does our CFO. It made me look like a rockstar

We needed to deploy the entire system in a week from start to finish and we did it with 2 days to spare - its been running fine ever since Lots of features we needed - love the integrated approvals process and supplier compliance features

Pros

fast to deploy feature rich 100% reliable (so far)

Cons

No Spanish language version

We have been running it for 2 years and we were happy to write a review per the Mikrofax's teams request. We have had no issues or problems - the system hasn't missed a beat since it was installed and has made our process's far more efficient. We have slowly expanded its use over time and we would recommend it.

Pros

Reliable, simple and cost effective

Rolling out across our entire hotel brand worldwide after an exhausting research effort - so happy we found Mikrofax and the eBA system. Functionally rich system, best price performance ratios that we found and also it can be customized to out specs and will integrate into all our 3rd party apps.

Pros

Price performance ratio - simple to learn and operate - easy to integrate

We have had the system for a year now and we just renewed our annual licence. We have been very happy with both the product and the performance of Mikrofax sales and support. They have always been there with answers in literally minutes for any question we might have. The system is highly functional and has increased our productivity rate and reduced errors in our process's' - We would highly recommend it.

Mikrofax's system has been a valuable and very scalable e-procurement governance tool as we have grown our company. Their web-based system provides an easy to use and very capable solution with a lot of functionality at an attractive price.

We were looking for a small system that could possible expand out through the business. We found the Mikrofax eBA system to be easy to use and expandable with many features some of which we don't use but we liked the future proofness

T went to market to source a new purchasing system and sat through a lot of demos and the Mikrofax system stood as being the one with the most features for the money - so I recommended that and the users seem very happy wth it - it's proven to be 100% reliable and the team at Mikrofax are competent and highly responsive.

easy deployment - painless training - we wet live within 10 days and have since upgraded it to include 2 additonal modules and another 100 users - we really love it

This seemed to be the best of the bunch. Excellent requisitioning module and approvals support complex chains with multiple different levels - the vendors love the portal they can login to to do their RFQ and the vendor onboarding has never been easier. Our line managers love it as they can do their approvals on their mobile devices with ease.

Pros

Great experience all round - highly recommended

Cons

None

We thought we had simple requirements but none of the more basic eprocurement systems listed here could meet what we needed - when we found the Mikrofax system we found a perfect match of function and fit at the price we had a budget for. We are very happy with out choice,

Pros

Lots of features with very flexible approval rules
The system is constantly being updated which is great
Mikrofax support are first class in their knowledge and responses

Cons

None

We had to deploy a new procurement system with very short lead times - I was tasked with finding, testing and recommending a new product - I looked at 5 and the Mikrofax system stood out both to me and my managers. We liked its ease of deployment, short training requirements and highly flexible methodology. We had some very unusual requirements and the team at Mikrofax really nailed it for us.

Pros

Feature rich
Ease of use
Speed of deployment
Easy to change
Strong workflow
Very strong customer service

Cons

They constantly release new features which is challenging to keep up with for our staff

Advice to Others

We looked at this and SAP and Oracle financials plus Bellwether and Rubber Stamp - the last two were not at all right - very simple and no expansion and little in the way of features - the first 2 were too expensive

We did a thorough search of the market place in 2015 and found only 3 vendors that managed to give us the price performance ratio we were looking for. We settled on the eBA system from Mikrofax because they were highly responsive to our needs and wowed us with their excellent sales presentation. Our CFO was sold on the basis of ease of use and the level of tight control the system offered over the buying process. The system has been running for 6 months without any issue and has delivered everything it promised - in fact we have added 50 extra users and 4 optional modules since we initially deployed it. The RFQ module alone is saving us a ton of work we used to do manually. I will be recommending it to other companies that I know.

Pros

Well designed and powerful with good analytics and budget controls
Easy to use with minimal training
Deployed in 7 days !
Kept it sales promises - no bait and switch
Integrates well with other systems due to the Open ODBC platform
Their customer support is very fast - responding literally in minutes

Cons

Its not the prettiest system to look at - the design is very business like - could do with a bit more color but that a personal choice
Reporting tools are powerful but needed a little getting used to
Can be expensive if you want any custom work done but thats fairly typical

We deployed this system into our bank after reviewing several different eprocurement vendors. We found the Mikrofax eBA system to be the perfect balance of functionality, usability at a fair and affordable price - plus the pre-sales staff were very knowledgeable and knew the correct answers to all our questions - even helping us improve our internal process's. We had onsite training which helped our more hesitant users. Since deployment we have also deployed some additional modules like RFQ and Vendor Portals - our suppliers now feel fully engaged - we would recommend this product.

Pros

Great order approvals process - via email suits us perfectly
Good design, easy to understand
Simple to train on
Technical Support staff are excellent
Cost per user was fair
Have run incident free for over 12 months so far

Cons

On-boarding of our vendors was complex as we didn't have then in a computerized form so they had to be manually entered
Setting up new users needed some additional detailed training to ensure all the access rights were correct
There was minimal documentation when we first started to assist us getting our expense codes worked out but they have since improved the documentation