Aurora chosen as replacement to our current system

My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions. Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions.

Pros

Features I like most about the software are:
Visibility for dispatchers and operations - nothing is hidden or lost
Integration between modules - no need for double entry of information
Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images.
Customer service and resolution to questions are immediate, personal and thorough

Cons

There is nothing that I currently do not like.
The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address.

Best Dispatch Software

From the Sales team, to their support staff, you can count on them to solve any issue that might come up. 99% of the time we find its something that one of our staff did wrong, yet they are always willing to help figure it out and train the staff person to make sure they completely understand how the system works. If you in the market for a new system, you have to give Aurora Software a look.

Pros

Simple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone.

Cons

Its hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you.

Aurora makes things easy.

Aurora has outstanding customer service. During our transition to new software, they have gone above and beyond to be sure we have everything we need to keep our business running smoothly.

Pros

I love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight.

Cons

Occasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face.

Aurora Software

Our experience with Aurora has been positive. Simply put, their software allows to trace, track, rate and invoice shipments correctly and efficiently.

Pros

Aurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful.

Cons

We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes.

AURORA

Having an easy software to deal with is very helpful to new hires that are not familiar with the system. The support team is very helpful and knowledgeable about any questions we have. Customer service executive was always prompt to return calls and always available to assist. He was very knowledgeable and always solved problems. He is very dedicated and cares about his position within the company.

Pros

Each program is easy to use. Each step is easy to follow.

Cons

Nothing. All is great. Do not have any complaints

Great Software

The customer service at Aurora is excellent.

Pros

I appreciate the continuity of Aurora software. Once we have it completely implemented, it will help with office efficiency and a much-improved workflow. Aurora is user friendly and easy to navigate.

Cons

I knew the transition from our old software to new software would be time-consuming. This is the only issue I am having, however that has nothing to do with the software.

Can't say enough...

I have worked with the Aurora Software team off and on for almost 30 years. They are an amazing group of people that know the business and take pride in what they do. Always there to help and go above and beyond. The programmers are awesome! Whatever your programming needs...they will do it.

Pros

Ease of use, setup is a breeze and easy to navigate through

Cons

I don't really have any cons but if I have to say something...font could be a tad larger

Aurora Software

They are terrific to work with, very friendly and helpful. They have always been able to solve any problem I've had quickly and efficiently. Great people!

Pros

It is very robust and functional. The billing process follows closely with the structure of the transaction source documents making the process more reliable and trainable.

Cons

A few of the older, less utilized modules and functions need upgraded.

Great all in one System.

Pros

After switching to Aurora software we have better communication throughout the office. Reason being everyone has access to information such as credit and volumes for each customer. Their reporting features are outstanding. Everything is in one system .

Cons

I have nothing bad to say. All my experiences with this program have been positive.

Aurora Software

We have used Aurora Software for 18 years. They have made our billing and and dispatch process more streamlined. Anytime we have a issue they are ready to step in help solve the issue.

Pros

The product is very easy to use and the customer support is 2nd to none. Many of the companies that we deal with use Aurora as well.

Cons

do not have many bad things about the products

Excellent Service

Excellent customer service, always willing to help and quick to get back to me! Great product that is user friendly.

Pros

I like how efficient the software is, according to my needs. Easy to manage and quick to provide what I need.

Cons

An online manual that is descriptive about all aspects of the software would be helpful.