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Order Fulfillment Software


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Excalibur WMS by Camelot 3PL logo
 
Excalibur WMS is a cloud-based or on-premise warehouse management solution (WMS), designed exclusively for third-party logistics (3PL) warehouses and fulfillment operations. Excalibur is customizable for a variety of business types... Read More
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Excalibur WMS is a cloud-based or on-premise warehouse management solution (WMS), designed exclusively for third-party logistics (3PL) warehouses and fulfillment operations. Excalibur is customizable for a variety of business types... Read More
 
WISE logo
 
WISE by Royal 4 Systems is a rules-based warehouse management (WMS) system that is able to support a number of industries, including 3PL, automotive, food and beverage and industrial machinery. WISE helps users manage core warehouse... Read More
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WISE by Royal 4 Systems is a rules-based warehouse management (WMS) system that is able to support a number of industries, including 3PL, automotive, food and beverage and industrial machinery. WISE helps users manage core warehouse... Read More
 
3PL Warehouse Manager by 3PL Central logo
 
3PL warehouse manager is a cloud-based warehouse management system designed for third-party logistics companies to manage multiple customers, processes and billing schedules. The system enables access to real-time information and provides... Read More
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3PL warehouse manager is a cloud-based warehouse management system designed for third-party logistics companies to manage multiple customers, processes and billing schedules. The system enables access to real-time information and provides... Read More
 
WMS360 logo
 
Seldat’s WMS360 is a modular platform suitable for third-party logistics providers and warehouse operations of all sizes. Key features include inbound and outbound planning, inventory management and automated monitoring. The solution... Read More
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Seldat’s WMS360 is a modular platform suitable for third-party logistics providers and warehouse operations of all sizes. Key features include inbound and outbound planning, inventory management and automated monitoring. The solution... Read More
 
mobe3 logo
 
mobe3 is a cloud-based warehouse management solution (WMS) for midsize and enterprise warehouse facilities. It is an iOS-compatible solution that lets facility managers simulate their warehouse operations, including inventory management,... Read More
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mobe3 is a cloud-based warehouse management solution (WMS) for midsize and enterprise warehouse facilities. It is an iOS-compatible solution that lets facility managers simulate their warehouse operations, including inventory management,... Read More

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Coupa Cloud Spend Management logo
 
Coupa is a cloud-based business spend management solution that helps businesses to manage their budget and spending for business services. Key features include e-procurement, expense management, expense report auditing, real-time benchmarking... Read More
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Coupa is a cloud-based business spend management solution that helps businesses to manage their budget and spending for business services. Key features include e-procurement, expense management, expense report auditing, real-time benchmarking... Read More
 
ShippersEdge logo
 
ShippersEdge is a cloud-based transportation management solution that manages shipping logistics. It helps users manage shipments, submit claims and handle multiple carriers. ShippersEdge helps companies save time and control costs.... Read More
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ShippersEdge is a cloud-based transportation management solution that manages shipping logistics. It helps users manage shipments, submit claims and handle multiple carriers. ShippersEdge helps companies save time and control costs.... Read More
 
3G-TM logo
 
3G-TM is a cloud-based and on-premise transportation management solution that is suitable for shipping and third-party logistics companies. It features order management, freight audit and payments, reporting and others. The solution... Read More
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3G-TM is a cloud-based and on-premise transportation management solution that is suitable for shipping and third-party logistics companies. It features order management, freight audit and payments, reporting and others. The solution... Read More
 
Synapse logo
 
Synapse is a cloud-based and on-premise warehouse management solution by Zethcon for small and mid-sized businesses. This system is geared towards 3PLs and offers 3PL-centric features. The solution is compatible with Mac, Android and... Read More
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Synapse is a cloud-based and on-premise warehouse management solution by Zethcon for small and mid-sized businesses. This system is geared towards 3PLs and offers 3PL-centric features. The solution is compatible with Mac, Android and... Read More
 
Fishbowl Inventory logo
 
Fishbowl is a hybrid manufacturing and warehouse management solution designed for small and midsize companies. Key features include inventory control, material requirements planning (MRP), job shop floor control, work order management,... Read More
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Fishbowl is a hybrid manufacturing and warehouse management solution designed for small and midsize companies. Key features include inventory control, material requirements planning (MRP), job shop floor control, work order management,... Read More

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ShipHawk logo
 
ShipHawk is a cloud-based transportation management solution (TMS) for medium-to-high volume parcel and less-than-truckload freight shippers. The system supports parcels, less-than-truckload freight, first and final mile carriers and... Read More
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ShipHawk is a cloud-based transportation management solution (TMS) for medium-to-high volume parcel and less-than-truckload freight shippers. The system supports parcels, less-than-truckload freight, first and final mile carriers and... Read More
 
AIT SureShip logo
 
AIT SureShip is a shipping management solution that integrates Infor StyeLine and other enterprise resource planning (ERP) solutions with UPS, FedEx and USPS. It supports on-premise and cloud-based deployment and is suitable for industries... Read More
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AIT SureShip is a shipping management solution that integrates Infor StyeLine and other enterprise resource planning (ERP) solutions with UPS, FedEx and USPS. It supports on-premise and cloud-based deployment and is suitable for industries... Read More
 
Precoro logo
 
Precoro is a cloud-based spend management solution for small and midsize businesses that helps automate procurement processes. Key features include purchase order creation and delivery, billing, spend data analysis, vendor management,... Read More
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Precoro is a cloud-based spend management solution for small and midsize businesses that helps automate procurement processes. Key features include purchase order creation and delivery, billing, spend data analysis, vendor management,... Read More
 
U Route logo
 
U Route is a transportation management system that was designed to tighten the link between shippers and their core carriers. Offering a host of features in a scalable web-based environment, U Route is a suitable option for companies... Read More
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U Route is a transportation management system that was designed to tighten the link between shippers and their core carriers. Offering a host of features in a scalable web-based environment, U Route is a suitable option for companies... Read More
 
Aptean Warehouse Management System logo
 
Available in the cloud or on-premise, Aptean Warehouse Management Systems (WMS) are built for single-site, multi-site or multi-national organizations that need a real-time, 360-degree view of their supply chain. Performance dashboards... Read More
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Available in the cloud or on-premise, Aptean Warehouse Management Systems (WMS) are built for single-site, multi-site or multi-national organizations that need a real-time, 360-degree view of their supply chain. Performance dashboards... Read More

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POOL4TOOL logo
 
POOL4TOOL is a cloud-based supply chain management solution that manages the movement of information from clients to suppliers. It is suitable for midsize companies. It features supplier portal, workflow management, ERP integration,... Read More
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POOL4TOOL is a cloud-based supply chain management solution that manages the movement of information from clients to suppliers. It is suitable for midsize companies. It features supplier portal, workflow management, ERP integration,... Read More
 
Conga Contracts Contract Management logo
 
Conga Contracts is a hybrid contract lifecycle management (CLM) solution that helps organizations to generate, track, maintain and report on different business contracts. The solution can either be deployed on-premise or hosted in... Read More
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Conga Contracts is a hybrid contract lifecycle management (CLM) solution that helps organizations to generate, track, maintain and report on different business contracts. The solution can either be deployed on-premise or hosted in... Read More
 
Contract Insight Contract Management logo
 
Contract Insight is a contract lifecycle management solution developed by CobbleStone Systems. It can be deployed either on the customer’s premises (with perpetual licensing) or in the cloud (with monthly subscription licensing). Contract... Read More
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Contract Insight is a contract lifecycle management solution developed by CobbleStone Systems. It can be deployed either on the customer’s premises (with perpetual licensing) or in the cloud (with monthly subscription licensing). Contract... Read More
 
Da Vinci Supply Chain Business Suite logo
 
Wolin Design Group (WDG) helps companies of all sizes manage their supply chain by providing products that address the challenges found in both traditional warehouse, transportation and inventory management systems. Da Vinci is WDG's... Read More
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Wolin Design Group (WDG) helps companies of all sizes manage their supply chain by providing products that address the challenges found in both traditional warehouse, transportation and inventory management systems. Da Vinci is WDG's... Read More
 
Enterprise WMS and Interchange EDI logo
 
Enterprise WMS and Interchange EDI by Ramp Systems is a warehouse management system (WMS) that provides tools for both asset-based and non-asset-based 3rd party logistics (3PL) companies. The software has a report writer feature that... Read More
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Enterprise WMS and Interchange EDI by Ramp Systems is a warehouse management system (WMS) that provides tools for both asset-based and non-asset-based 3rd party logistics (3PL) companies. The software has a report writer feature that... Read More
 

Buyer's Guide

by Lisa Hedges,
Content Analyst
Last Updated: June 21, 2018


Here's what we'll cover:

What Is Order Fulfillment Software?
Common Features of Order Fulfillment Software
Evaluating Order Fulfillment Software
Market Trends to Understand

What Is Order Fulfillment Software?

An order fulfillment system automates the order fulfillment process, from order entry to delivery, ensuring that a production order is completed with the highest level of accuracy and least amount of lead time necessary. It promises high quote accuracy, fulfillment efficiency and billing management tools to maximize billing and order effectiveness. It is often combined with transportation management software and warehouse management software to create a supply chain execution system that promises real-time visibility.

Inventory reports screenshot in Warehouse Manager

Inventory reports in 3PL Warehouse Manager

Common Features of Order Fulfillment Software

Order fulfillment starts with a smooth quote-to-order-to-cash transition, so the user can deliver a quote to the buyer that is both accurate and achievable, the implication being that customers expect no deviation from the original quote provided to them by the supplier.

Once the quote offer has been accepted, the next step is order fulfillment, which comes with four potential degrees of flexibility:

Made-to-stock (MTS) or build-to-forecast (BTF) This option is for products that are mass produced in anticipation of future demand and will be used by vendors whose products are in constant demand and never customized. The software would likely suggest recurring billing cycles to meet ongoing sales and purchase needs.
Build-to-order (BTO) or make-to-order (MTO) BTO or MTO software is for standardized products that are produced only when ordered, but are never customized in the building process. This requires project-based billing, but simple efficiency, rather than customizability in the ordering process.
Assemble-to-order (ATO) The ATO option is for products that are assembled to order from a select number of possible components. ATO allows only as much customization as the available components can deliver, providing the minimum amount of flexibility required in this situation.
Engineer-to-order (ETO) The most customizable option, ETO gives the customer more control over the design of the product by engineering production to the customer’s needs. Order fulfillment software would likely assign time-based billing to ETO products and allow much greater overall functionality to meet the required customization.

Finally, order processing software handles financial transactions through billing management, which prevents billing errors that would otherwise interrupt cash flow. The important thing for suppliers is to limit days sales outstanding (DSO) and obtain real revenue from customers. In this case, order fulfillment systems use accrued or deferred revenue recognition processes to keep track of accounts receivable and which customers have paid for products and services rendered.

Order fulfillment itself is often included as functionality within a slightly-broader order management system.

Evaluating Order Fulfillment Software

Obviously, the type of product(s) and degree of customization required will be the biggest deciding factor in evaluating order fulfillment software. A close second will be quoting billing needs, since quote accuracy and billing cycle requirements are such a key component of order fulfillment.

Consider the following when selecting an order fulfillment software vendor:

  • Are price quotes a major part of your ordering/fulfillment needs?
  • To what degree are products manufactured and/or customized to order?
  • Do you need time-based billing?
  • Do you mass-produce products in anticipation of future demand?

Market Trends to Understand

Over the past couple of years, there has been increased focus on improving order fulfillment by making the supply chain more efficient. Technological advancements can help companies achieve customer satisfaction with faster processes and ultimately, deliveries.

Here are a few market trends that buyers should keep in mind:

E-fulfillment of orders in the future. Improved channels of shopping for customers means that businesses will ensure faster shipments, accurately predict which products will be popular at what time and increased loyalty from customers.

Mobile devices to check up on orders. Mobile apps have been successful in enhancing the shopping experience. Therefore, many retailers are using mobile apps in their physical and/or online stores. Apps help them promote new products and inform customers about sales. The customer experience is further boosted through heavy discounts and coupons that are redeemable only on the mobile apps. This drives up the usage of the app.

More accurate predictions of seasonal demand and sales. The use of big data and analytics to gauge seasonal demand and sales has resulted in near-accurate predictions. Retailers are using this data to make sure that the staff are trained, inventories stocked, delivery schedules finalized and processes synchronized to ensure smooth operation before the demand soars.

Technology can help to improve operations. Businesses, especially e-commerce companies, track and manage their supplies, volume and transportation using their mobile devices and PCs. These tools have sped up the processes across the supply chain. The adoption of cloud-based software has also helped retailers and suppliers gather data to make business decisions. As cloud security improves, more businesses are expected to adopt cloud solutions.

Expanding warehouses will enable shipping of large items. Over the past few years, the boom in e-commerce has led to increased sales of larger items as well. To meet this demand, businesses need to expand the sizes of their warehouses and anticipate backup options for storage. They also need to utilize local fulfillment centers for faster deliveries, thus, increasing their competitiveness in the market.

Globalization helps to accommodate international demand. With market boundaries transcending national boundaries, international demand will drive speedy deliveries in the order fulfillment industry. Sellers and buyers in different corners of the globe can conduct business without worrying about exaggerated shipping and delivery charges. Various e-commerce companies will offer products from different countries, making it possible for customers to access international markets from the comfort of their homes. The order fulfillment solution should be able to deal with multiple currencies and allow digital payments, such as Bitcoin, so that small players can fairly compete with the bigger, international players.

Inventory should be managed in real time. Supply chains are expected to introduce technology, such as beacons and sensors, to quicken checkouts and restocking. Businesses will need solutions that automatically track on-shelf supplies, restocking, reordering and even manufacturing in real time on a regular basis.

Environment-friendly measures will increase sustainability. Businesses need to have minimal impact on the environment to be sustainable in the long run. They need to adopt green processes that reduce and prevent wastage. They can use order fulfillment software to change their delivery and sourcing practices and become environment friendly.

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