ERP Agnostic Tech with top-tier support

Extremely positive product experience. We consistently hit fill rate targets, and when we struggled StockIQ worked along with us to tweak our settings to get where we needed to be.

Pros

We are on a custom ERP, so most out of the box solutions wouldn’t work. We also have a somewhat complicated ordering system with lots of specific parameters. StockIQ was able to handle all of our needs, even when a few required so slight tweaks. The implementation team was committed to our success and continued to help us optimize our settings, and regularly listens to feedback and adds functionality.

Cons

Not much not to like. It’s leaps and bounds above our previous system. Any complaints I have are caused by our internal data structure and not StockIQ.

A complete solution for demand management

Couldn't be happier. It has increased our inventory visibility and we have more levers that we know how to use to get our levels right.

Pros

The onboarding process was focused on us. With other solutions we talked to, we were going to have to fit their mold. With StockIQ, [SENSITIVE CONTENT HIDDEN] and the team took time to understand our ERP (custom) and determine the best fit. It's always being updated and user feature requests are taken seriously. At least half a dozen new features were added because we requested them to make things easier.

Cons

We as a company like to use a lot of "uploads" to adjust things. At launch, not a ton of those were supported but more and more have been added. I would also argue that we're a bit uncommon in that request.

StockIQ Review

Pros

The interface on this software is quite simplistic and is very easy for someone new to jump in and understand/navigate. Run times for this software compared to our previous system are also much faster and much more analytical based so you are able to do a deep dive analysis on most everything should you need to. In addition, our inventory levels have become much more effective and in line since the implementation of the software.

Cons

I feel like there is so much to learn about StockIQ and the training we received was not as indepth as we would have liked. Though tutorial videos are now getting posted online, there are probably some features we are not taking advantage of only for the sole fact we may not even know they exist. Because of this, it would be nice if a Handbook or StockIQ Bible was created that went into each nut and bolt of the system. I feel like this would also limit the number of emails that are sent out to the Support Group inquiring about features and system configurations. In addition, and though this has gotten better, the ability to easily upload within the interface is a huge miss in my opinion. For a company who uses StockIQ and has hundreds of stocked models, not having the ability to upload certain things puts more manual work on us to get the results we need.

Demand Planning and much more

We are now able to project actual sales revenue based on the items they wish us to purchase or hold over & above the forecasted numbers. A very useful tool for cashflow and maintaining correct budgetary numbers.

Pros

The all-encompassing approach and the ways to produce data in a way that allows for simple alignment to your business strategy is just great. The GUI is friendly with a great deal of info, the support team are just great.

Cons

The USA centre for the service causes issues around time-zone but the guys go out of their way to start really early and support us where possible. There are times when the screens do take an age to update, typically if data navigation is paused for over 10 minutes.

Demand Forecasting that works and a great team to support it

Team has been exceptional to work with and had been extremely responsive.

Pros

Primarily chose the product due to the team behind the software and their responsiveness/willingness to address our needs. Software is highly scale able and user base has companies in similar industries. The team is a pleasure to work with and have the experience to develop highly advanced solutions to complex problems.

Cons

The batch nature of this type of software implementation (not unique to StockIQ) made internal process changes necessary. The large SKU count that we presented has introduced some performance issues that were unforeseen and had to be addressed early.