Truckmate Dispatch

Pros

I like that it is easy to track not only the trailers but drivers as well. Easy to set up routing and locations. It is easy to move around from dispatch to payroll and most of the time it is a quick fix when someone gets button happy. We have the option to send the loads directly to the driver and the system will track there movements, but we found it easier to manually move our OTR drivers.
During the time of our transition from 2012 version to 2018 the problems we have encountered have been quickly fixed by the Trimble groups support team.

Cons

No back button when the person who is manually moving the drivers and equipment gets a little to quick on the buttons. We updated our system and did some testing before going live and some of the hiccups we caught and thought were fixed carried over to the live version. We are a Intermodal trucking company and our original version from 2012 had custom moves that are not able to brought up to 2018.

Basic TMS System

Basic TMS system, but crashes so often and has limited technology. Our company is getting rid of TMW soon and getting a new TMS system.

Pros

Allows you to do most functions needed for brokering a load. Very basic and easy to understand the basic uses of Dispatch, Order Entry and File Maintenance.

Cons

Crashes constantly and kicks you out completely, almost daily. There are constant issues with sending documents or retrieving data like Lane History.

Feedback for installation of TMT

My experience with TMW Systems,it's good,i like the support and consulting that he have with the customers.

Pros

I begin with this software,and i don't know more functionality but about the warrantly management and trucks loads,i like.

Cons

Seriously,I don't begin to work with this.

Great system with lots of info

Great system to use for daily dispatch, easy to keep track of all load, and equipment info, lots of great customizable features to make your dispatch job easier.

Pros

Easy to learn, and can keep track of almost anything that you need to know on every truck / trailer / load you have.

Cons

I can not think of anything bad to ay about the system, it works perfectly for me dispatching a 20 truck fleet.

Have implemented TMW at two companies since 2000

This is the only Dispatch Software I have seen that I wouldn't hesitate to recommend to any company.

Pros

Reportability. Data & tables are organized and provide easy downloads or reporting through Crystal reports.

Cons

Even though we have now integrated mobile communications with TMW. I found their support some what lacking knowledge when it came to the mobile communications module.

Industry leader

Pros

The versatility of this product is above and beyond its competitors. Best bang for your buck period! From dispatch to back office to EDI, TMW is a one stop shop for all your transportation needs.

Cons

Because the product is so vast and immersive, enhancement requests seem to take a bit longer, but it’s worth it in the end

Great when working. Needs allot of bugs worked out

Pros

Easy to use once you have worked with it for a little bit. Can be used for multiple things needed for logistics management.

Cons

Tmw shuts down allot. It takes a little bit for the customer service to get back to you. Needs some major bugs fixed.

Great product and partner

Pros

Product functionality great product highly recommended. It also has the ability to pull in external data to create views.

Cons

User interface for charting and other functions can be better. Also, there is lack of technical documentation of engines.

Barley adequate

None that I have figured out today, about as bad as Mcleod.

Pros

They offer a hosted solution and have an *expensive* but semi integrated add on CRM module. Most legacy users are still server/premise based however. Their tech support gets an 'A' for effort but 'F' for functionality and follow through.

Cons

Very antiquated, this technology has been around since the 80's, nothing *cutting edge* about TMW, and their suite application requires a dozen modules that are each a stand alone program. So you need 4-5 different applications/modules open at all times to do you job. Buggy, has daily glitches that require you to duplicate your work.

My Experience

All that I have worked with at TMW have been great.

Pros

The support team is great to work with. Good software, with ease of use. They take suggestions for development and most time use them. Interfacing with other companies software is a great asset.

Cons

Time it takes for development, I know it takes many hours to make repairs. Some processes you see from other companies would be great within this software.

Repeatable Business Automation Using Appian

Pros

It has an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.

Cons

Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.

Archaic, difficult, and buggy

Pros

I like that the Dispatch board allows the creation of multiple boards; this has made keeping track of certain lanes' operations (such as during peak season) much easier. It also lends itself well to creating reports. Entering loads in Order Entry is relatively simple as well.

Cons

The interface is reminiscent of Windows 95, and not in a good way. It's unattractive and the layout isn't the most intuitive, either. Everything is very clustered together, which can make it difficult to find what you're looking for. Additionally, it's prone to freezing and crashing on a fairly regular basis, sometimes not even allowing a user access for up to an hour or more. It's been my least favorite software to work with, unfortunately.