About Keeper

Keeper is a cloud-based business security solution that offers multi-tenant password management and secure file storage. It offers a “zero-knowledge” security feature, which allows users only with access to the information being stored on the device and in the Keeper cloud security vault. The solution synchronizes with multiple devices and can be used by multiple users. It allows users to create high-strength random passwords. Users can make password policies and monitor password compliance with Keeper's dashboards, reporting, auditing and notifications.

Keeper provides mobile security and data loss prevention and is compatible with desktop computers and mobile devices. Key features include an IT admin console with password security enforceme...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

405 Reviews of Keeper

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(315)

315

4 stars

(76)

76

3 stars

(9)

9

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 405 results

May 2020

Neal from Cosaint Cyber LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Quality Password Storage Capability

Pros

The browser plugins make it easy to manage and input long secure passwords without retyping and hand-jamming

Cons

Can be difficult to use Single Sign On application when pop-ups are not allowed in your organization

Reasons for Choosing Keeper

Had used Keeper Personal in the past and liked the product so I upgraded to the business version

May 2020

Hector from Iterum

Company Size: 201-500 employees

Industry: Outsourcing/Offshoring

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Great value, great product

Pros

We manage a lot of credentials to access our IT infrastructure. Keeper has helped us to secure our credentials, manage and share very easily.

Cons

Works only with web applications. I would like this to work with desktop applications.

Reasons for Choosing Keeper

Best cost/benefit solution for passwords management

December 2020

Aida from VACUNAS

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

December 2020

RELIEVE AND CONFIDENCE

Excellent!

Pros

Keeper definitely changed my life! No more everywhere notes with my users and passwords. Now I have everything in one place, organized, clear and easy to retrieve and understand!! Besides, it automatically updates in all my devices.

Cons

It does not have the same appearance in all devices and I could not find some features in one of them.

Reasons for Choosing Keeper

This is the only product I have ever used to manage passwords, I never tried any other before and I am not looking for a different alternative either. I am very satisfied with the service Keeper gives me.

October 2020

Courtney from Five Star Alliance

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great Security Tool both for Business & Personal

Pros

Keeper is convenient to use across multiple platforms and for internal team sharing. Easy to use and as simple or complex as you make it.

Cons

Would love to have a few more features be default (but to be honest, haven't done the research to see if that might already be an option).

August 2019

James from Brain Power LLC

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

Not Suitable for Business Use

Even though we pay for the "business" level of this software, their support is terrible. Their online chat support is only available for consumer, not for enterprise. There's no phone number for business support. All you can do is fill out a contact form on their support website, and they are extremely slow to respond. When I pushed for a phone number from the "consumer" support person in online chat, they did finally give me a number, but it went straight to voicemail. They eventually called me back and tried to blame me for the problem. They said that if you don't set up your folders from the beginning with "default permissions" then there's nothing you can do afterwards to fix the problem. I explained that when a product advertises itself as "enterprise" grade, they have to understand that (1) employees come and go rapidly; and (2) admins must have full authority to edit permissions on any record within the organization, especially those created by previous admins or employees. If any of your employees stores a record as "Read Only" then not even an admin can change this. If that employee leaves the company there's no way for you to ever change the records that the employee created. The Keeper support person made it seem as if this is a perfectly normal and logical way to do things, and tried to blame me for "not setting up the default folder permissions correctly at the beginning". Of course, I wasn't the one who set it up originally, that was a previous admin!

Pros

Allows you to set up teams and roles. Allows you to upload your company logo.

Cons

This software is not suitable for businesses who have to manage multiple users. Even though the software allows you to create "Shared Folders", the records stored in each folder are still owned by individual users. So, even if you are an administrator and you have admin privileges on a shared folder, you still can't edit records that were saved by other users. If those users go on to leave the company, you will be permanently unable to edit those records. In a large company, people come and go, so you could end up with hundreds of "orphaned" records that you are unable to manage.

Reasons for Choosing Keeper

They advertised themselves as being "enterprise" grade, but in reality they are not. I really regret choosing Keeper Security.