Mobiniti Software

I am very pleased with Mobiniti. The support, functionality, and cost exceeded my expectations.

Pros

Mobiniti provides functionality that we had not been able to gather before from other mobile marketing software. The features, contests, response inbox, etc. allowed us to increase our mobile marketing capabilities, as well as use for an employee contact system at the same time.

Cons

At first, the interface itself was difficult to use, simply because there were so many function options. I found it difficult to find the function I was looking for. However, Mobiniti has a great support team that usually solved this problem quickly, training me to find what I was looking for.

I do appreciate the quick and reliable customer service when I can't figure out how to do something or utlilize a feature. While I wish it were better laid-out, I have had my questions answered.

Pros

I like the coupon and template features. Being able to do giveaways is also a good feature that sold me.

Cons

I don't like the scheduling calendar. I think it should be in a more prominent location. Trying to adjust the time seems a little difficult, having to move the cursor to just the right spot.

Excellent.

Pros

Software if very easy to use, which is number one priority for me.

Cons

a lot of options, I still don't know about.

Pros

I like how you can add coupons and directly message customers through the platform.

Cons

The UI is not the best especially on a mobile device but it is good enough.

Pros

Super easy to use - we love this platform and we've definitely seen having this platform grow our sales. We switched from another platform because it has SO many more features that we weren't able to get with other providers.

Cons

Support can be a little slow to respond, but any minor issues always get resolved so not a huge deal to us.

Pros

Initially, I was happy with the Sales Rep for his eagerness to work with me and resolve the issue, until he stopped responding to me.

Cons

Thumbnail version of a long story: I spent 4 hours reversing Fraud Charges with my Credit Card company on Mobiniti with their agreement that I would be refunded for 4 months worth of charges for a product that I did not know I had. It's been 4 months since I have requested a refund from Mobiniti and they have still not kept their agreement to refund me. I have called repeatedly, including today, where I "had their WORD" that I would receive a call back "within an hour" with my refund and 5 hours later, no call. Same story, last week and the week before and the week before, to the tune of 4 MONTHS of them avoiding me and not keeping their word. My Rep, stopped responding to me and the Manager, promised to call me back with a resolution "by 2pm tomorrow" and that was 14 days ago today and he has not responded to my calls or texts. I have never experienced such poor and lack-luster customer service from a company before. I have had a terrible experience with this company and I do not recommend Mobiniti. The amount of time attempting to resolve this matter is ridiculous.

Value add features.

Pros

It is capable of a lot of different and unexpected value added features. Very happy with support and quick response time.

Pros

What I like most about Mobiniti is the simplicity of it. As well as the straight forward analytics and results of your efforts.

Cons

What I do not like about the software is that Images are shown as links in the text messages, it would be nice if the images just showed.

Pros

Very intuitive and flexible platform. We are able to run a variety of campaigns and tailor them to exactly what we want. Easy to use and good pricing options.

Cons

Automatic reply is a mandatory feature that you aren't able to disable - which ends up using credits.

Pros

Pricing is the best we have came across! Jim Sulima hooked it up and his customer service has been A+! Highly recommend any one looking to get into SMS advertising to sign up with Mobiniti!

Cons

Allow users too upload their data with Symbols. Currently we can not do it ourselves because our phone numbers have symbols in them. But luckily their customer support team will do it for us themselves if we email a CVS file.

Easy Communication with customers. So many prefer a text over an email.

Pros

I love seeing how the customers are interacting with my posting. It is fun to watch the numbers grow as the customers click on the link provided in the text.

Instant connection with our customers regarding sales and promotions. A must have for any online retailer.

Pros

There cost per msg and the speed in which it is delivered is the best that I've experienced. The service of our rep is great, and blows the other text services we've used out of the water.

Cons

I wish that there were more analytics regarding those receiving the texts. I have a feeling that their hands are tied with this however.

Ease and speed of use.

Pros

I love the customer support - so responsive. I love the unlimited groups and unlimited # of messages you can send in one blast. I also love that Mobiniti's developers format my phone list for me, rather than me doing it.

Cons

My least favorite part is that there's no way to organize groups into folders. When you have a ton of groups, it would be helpful for search purposes.

Pros

The feature set is the best that I have seen. I moved away from an inferior product for the same amount of money to use Mobinit.

Cons

The feature set is so extensive that if you don't use a feature often, you will forget how to use it! This isn't a dislike but rather a minor annoyance.

Pros

We found Mobinity especially great in terms of SMS marketing results, ease of use and service - Customer support representative was superb in answering all questions plus giving good tips

Easy to use plug and play text messaging and mass emailing at an affordable price. So far they have been able to supply everything I was looking for and are open to new additions if I might need them.

I switched to Mobiniti from Lime Cellular and couldn't be happier. Lime Cellular was costing me nearly $300 per month and I wasn't using it enough to justify the expenditure. Mobiniti is easy to use, intuitive to understand, has all the features I need to set up client accounts and broadcast text messages .. and is saving me a great deal of money. Thank you, Mobiniti!

Great customer service and value. My rep is professional and friendly. The service is easy to use. The valuie is great.

Pros

Easy to use
Value
Great customer service

Cons

Start up is a bit difficult but they walk you through it and do a great job.

Advice to Others

No