Automation
Supported Operating System(s):
Web browser (OS agnostic)About Mobiniti
Mobiniti provides a mobile marketing platform for small and midsize businesses, as well as enterprise customers. It enables users to engage their customers via mobile with SMS marketing. Key features include mobile coupons, contests, social profiling, automation, feedback and reviews and a REST API.
Mobiniti allows users to send messages to their entire contact list or to target messages to specific groups. With automation tools, users can schedule campaigns and send text messages based on different events. Mobile-wallet integration allows users to send mobile coupons, which users can save to their Apple Passbook or Google Wallet.
Mobiniti’s feedback and reviews feature enables users to reach out to their customers to ask for recommendations and...
63 Reviews of Mobiniti
Average User Ratings
Overall
4.62 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
February 2020
Mycah from Tommy's Express Car Wash
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
Hats off to Mobiniti!
Pros
We have had a relationship that has definitely had it's growing pains, but Mobiniti adapted and met us where we needed them most. Our company has some tricky technical requirements and Mobiniti was the only company that was willing to give us a try. These people are rockstars. We recently had an issue with the coupon feature (FYI this is not the norm for them) and after giving them a call, the team quickly troubleshot the platform and had everything running smoothly in no time. [SENSITIVE CONTENT HIDDEN] at Mobiniti is the best and is dedicated to helping out his customers. 5-stars for Mobiniti's guest services via [SENSITIVE CONTENT HIDDEN].
Cons
At the start of our relationship we had some miscommunications, but nothing that couldn't be resolved. Overall, Mobiniti is a great company that is dedicated to their customers.
Reasons for Choosing Mobiniti
The guaranteed customer support and the willingness to adapt to our high-tech needs.
April 2020
Clint from Eastern Carolina Housing Organization
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Feature packed, Affordable, and Great Support
We are now able to stay connected with clients that are often more difficult to reach through traditional methods.
Pros
The product is easy to use and automation of campaigns have allowed us to stay better connected with our consumers.
Cons
The dashboard isn't as fast to respond and often seem to be waiting after clicking.
Reasons for Choosing Mobiniti
More features (that we needed) and better cost.
November 2020
Cameron from H2H Enrollments
Company Size: 2-10 employees
Industry: Insurance
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
November 2020
Easy to use, excellent customer service & support.
Pros
The interface is well organized and easy to use. Support is available via live chat and within business hours issues are resolved promptly and thoroughly.
Cons
A more robust knowledge base and even a training site full of tutorials and in-depth instructions on how to use the software would be very helpful.
November 2020
Libby from Operation Smile
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
3.0
Functionality
3.0
November 2020
Tried fitting a square peg in a round hole
Missed deadlines/opportunities due to difficulties with loading lists caused us to abandon this product with money left to spend. It does not work in our environment. Spanish language created a challenge because of the back end messaging and we would bounce between short codes and TFNs trying to resolve the issue. While our account rep was helpful and responsive at some times, we ultimately could not get to a place where the platform was working without massive time commitment for simple donor engagement.
Pros
The pricing for using the platform is really reasonable.
Cons
Onboarding was minimal so it was mostly trial and error. Unfortunately, the product just wouldn't do what we wanted it to from a fundraising/engagement perspective. Never once was able to load a list for a blast without assistance. Also
Reasons for Choosing Mobiniti
Seemed to have the functionality that we were looking for and the pricing was great.
November 2020
Ryan from AutoConversion
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
All Around Great Product and Customer Support
Customer service is. excellent. Team members are always responsive and genuinely interested in helping solve your issue
Pros
The platform is robust and rich with features that I don't even use all of.
Cons
No specific cons per se. I am not using 100% of the features and with the ones I am using there are no shortcomings or issues as far as I can tell.
Reasons for Switching to Mobiniti
Cost and features
