About SimpleTexting

SimpleTexting is a cloud-based platform for 1-on-1 business texting and mass text message campaigns. The platform provides the ability to send and receive messages using a 6-digit short code, an existing 10-digit phone number or a new local number. 

Key features of the SimpleTexting platform include segments, autoresponders, scheduled texts, data collection, text-to-win contests, polls and more. Users can also include photos, GIFs, videos, coupons and other multimedia content in messages using MMS. 

SimpleTexting’s support team is available by phone or chat 7 days per week. They also offer complementary product demos and have self-guided help center articles.

Designed for both small and enterprise businesses, SimpleTexting...


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Supported Operating System(s):

Web browser (OS agnostic)

180 Reviews of SimpleTexting

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(146)

146

4 stars

(30)

30

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 180 results

May 2020

Shelby from Houston Downtown Management District

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Software has everything we need!

We've really loved being able to build our SMS list and SimpleTexting has been easy to use.

Pros

We had tried three options simultaneously and picked SimpleTexting because it has so many integrations that are easy to use. We are able to do giveaway contests, collect data, it integrates with our email software - really, they are the pros and have figured out what most clients need from the start.

Cons

There's nothing that I dislike thus far. It is slightly more expensive than other options, but right now it's worth it for all of the integrations

Reasons for Choosing SimpleTexting

Because they offered the most options and customizations. User-friendly interface. Great support.

April 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

One of the best strategic partner you will ever find in business.

After being burned badly by other companies who present themselves as similar (years ago) I entered into business with Simple Texting. From then to now, I have renewed my enthusiasm for one of the most effective means to market anything, I’ve ever experienced.

Pros

I am constantly amazed at how this company manages to find and keep some of the most talented people who are relentlessly dedicated to their customers success. In an age when many tech companies rely on synthetic customer service driven by soulless algorithms, Simple Texting is NOT one of them. ST is real live people WITH SOULS who truly care about their customers success and will do anything in their power to make it work for customers. They take complicated technology and strategies and make them flat-out simple.

Cons

The cons are too few to even mention. Simple Texting is great!

Reasons for Choosing SimpleTexting

I had a phone conversation with this company’s CEO (Sean G.) before engagement. After just a few minutes, it was evident that this company was built for “long-haul” success for themselves and the lucky customers that do business with them.

October 2020

Mercy from Gage

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Best customer service

Great customer service. They work with you to make sure the product is working the way we need it to.

Pros

If you have any questions their customer service team is very responsive and helpful!

Cons

Pretty straight forward, nothing outside of the normal scope of text programs.

Reasons for Choosing SimpleTexting

Price point, response time from customer service.

Response from SimpleTexting

Replied October 2020

Thanks for the sweet review! Awesome feedback like this inspires the team even more to provide excellent customer experience to our users.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

3.0

November 2018

Decent, but can not "replicate campaign" without some painful "cut and paste"

Meh

Pros

Fairly easy to use. Why do I have to use more words? Meh.

Cons

Texts cannot be emulated to come "FROM" our own company name or a person in our company, so many of our recipients immediately opted OUT. Also, it should be soooo simple to "replicate campaign" to send the same message again, with a few tweaks, or to a newly imported set of recipients. But no, it's a painful cut and paste each time. Also, the system does not safe drafts?!

Response from SimpleTexting

Replied January 2019

Thank you for your feedback! We always appreciate customer suggestions and have implemented the ability duplicate past campaigns!

August 2020

Micah from Mother Earth Food

Company Size: 51-200 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

August 2020

SimpleTexting is a great way to convert sales!

I highly recommend this service. I can't wait to explore more of the functions available.

Pros

We are loving that we can access our customers via texting when emails get lost in the vortex of inboxes! Our sales are increasing the more we reach out to our customers with this service.

Cons

Emojis come up as question marks. Stay tuned for more feedback as I explore it!

Reasons for Choosing SimpleTexting

Easy to navigate, great price point, all the right bells and whistles we were looking for. Thanks!