Excellent Interface, Awesome Support, Reasonable Pricing

Sire Mobile has provided our very new and small business to begin to use text messages to engage with and provide offers to our customers. The overall pricing, even for very small packages is affordable, allowing companies to scale as they grow. Excellent, onshore, customer support. Recently, Sire Mobile has begun to create content for users to expand their success using their product.

Pros

Sire Mobile allowed us as new business owners to begin to capture the power of text messaging for our new business. As a business and text marketing newbie, I had a lot of questions when I first began to use the service. Customer support for Sire Mobile is excellent. For this reason we were able to get a number of campaigns up in running in a very short amount of time. The capabilities of Sire Mobile continue to expand providing more benefit to the business customer. We take advantage of the analytics provided to improve our customer communication and engagement.

Cons

I struggled at first uploading excel files to the platform.

Great service for customized mass texting

We are saving many company hours where we would dial each client one at a time to let them know their tax info was due. This way, we can just send the mass text all at once, which allows our employees to focus on the actual work itself.

Pros

I liked the ease and flexibility of our plan package. They allowed us to upgrade during tax season so that we might be able to send out mass texts to our clients, by uploading a file with the clients names and phone numbers. Then, when it's not tax season, we go back to using the free version.

Cons

I can't really think of anything I didn't like! Customer support was always super timely, friendly, and competent.

Excellent product and Support

I'm a contractor/consultant for restaurant companies and I want to do more than just send a broadcast. I want the recipient to be able to go further with Q&A or to be able to actually reserve a spot at an event and think there is a real person engaging with them. There are many creative ways to solve this with the Sire Mobile platform and the support team 'Mindy' has been very instrumental in helping to enable my ideas.

Pros

A marketing and or communications manager can go way beyond simple text messaging and create conversational campaigns that engage the recipient. The custom campaign builder allows for a variety of strategies and allows you to see how your messages appear to the recipient. The user interface is fairly intuitive and if there are questions, support is there to assist in a very timely manner.

Cons

Custom campaigns can be complex and a knowledge base would help to resolve some of the basic questions.

SIRE Review

Great C.S. and overall worth the money.

Pros

Texting our members about events and parties.

Cons

Making short URL's is inconvenient and old school.

Great Resource for Text Message Marketing

Overall, I really like service and will be sticking with them. I have downgraded to the free service, but will subscribe as needed to meet my mass texting needs.

Pros

Sire is feature rich, yet fairly simple to use and easy to implement. The keywords and landing pages were a big selling point for me, as these features are not typically available with other texting services. (I looked at a lot of different services before choosing Sire). I also like that you have a LOT of freedom with their landing pages, although you may want to use a different service to create your short link because their short link is rather long. There are several options for your text blasts, including opt-ins and a cool two-way texting feature. The customer service department is very helpful and fills in the gaps you may have in understanding how their service works.

Cons

Formatting is important with the phone numbers in your database, meaning they MUST be input xxx-xxx-xxxx. If your 2,000+ number database is not formatted correctly, you will spend a LOT of time entering hyphens manually. (Trust me, I know). Also, there are no clear explanations on scheduling your text messages, so it is easy to make mistakes at first. HOWEVER, their customer service is very accessible and helpful, so LEAN ON THIS RESOURCE to avoid unknowingly texting 2,000 people at 9 AM when you thought you were sending 1 text to yourself. (Again, speaking from experience).