About TXT180

TXT180 is a cloud-based SMS marketing solution designed for businesses of all sizes. It offers messaging templates, mobile send management, a web widget, contact management and message forwarding functionalities within a suite.

TXT180 features an autoresponder, which sends text messages to the customers once they have signed up for a campaign. Users can also create alternate messages for customers who sign up again after opting out of a service. The product also features a text message scheduler, which allows users to schedule text messages on a daily, weekly, monthly and quarterly basis.

TXT180 also features “Text2Vote,” which allows users to create a voting campaign and request votes using SMS replies. The product also features live grap...


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Supported Operating System(s):

Web browser (OS agnostic)

262 Reviews of TXT180

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(200)

200

4 stars

(47)

47

3 stars

(13)

13

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 262 results

February 2019

Richard from Peregrine Personnel Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Awesome

This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.

Pros

What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.

Cons

TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service. I highly, highly recommend TXT 180.

Response from TXT180

Replied February 2019

Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.

July 2019

Lisa from JOVEN

Verified Reviewer

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Texting-trying to keep up with the changing time

Overall the experience has been positive, so far it has been working for our need and we hope to use it for other programs that will be starting in the fall. Its affordable and we would recommend it to other agencies or businesses to try the free trial you will not be disappointed.

Pros

I liked that it was easy to use, it was very user friendly and if I needed assistance customer service was there to help. It did exactly what is said it would do a it was a great fit for our agency since we are not that to big and the price was just right for our budget.

Cons

The amount of characters that can be typed for each message and that you can not send an emoji in your message.

Reasons for Choosing TXT180

Easy to use system, affordability and the helpful customer service.

Response from TXT180

Replied July 2019

Thank you for your great review, Lisa! We're happy to hear that you have found it to be user-friendly and that it is working well for your business' needs. We are in the process of adding MMS messages to the service which will allow for the use of media, emojis, and longer character counts (up to 1,600) in October so stay tuned for those features. We appreciate your business and feedback!

February 2019

Steve from Steve NItura - Self Employed

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2019

TXT180 Review

I was hoping to go more texting however I find that not so. My records shows low usage.

Pros

My perception was different from what I expected

Cons

I did not feel very comfortable with the software primarily the learning curve took more time than I expected. I continue to have a grasp on the system.

Response from TXT180

Replied February 2019

Thank you for taking the time to review us, Steve. We would love to help you get more out of your texting account and give you some ideas that work well for other business owners in your industry. I will have one of our customer success managers reach out today to see if we can help you get more usage and optins. We appreciate your feedback.

February 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

Comprehensive and useful text marketing tool with creative features

Overall, it has been a positive experiencing using TXT180. It also opened us up to new marketing techniques that we did not think of or knew existed. The ease of use, handsoff approach, and ability to have it integrated into our current e-marketing system makes it a great value-added service and another handy tool in our marketing tool box.

Pros

It is great being able to schedule texts in advance and have it sent to certain designated groups. This makes things alot more handsoff and automated, especially with the autoresponders setup. Another unique feature is being able implement text to win that enters respondents into a raffle or sweepstakes type promotion. The system then randomly selects winners! A fun and creative way to build client lists. What is also great is being able to communicate with the customer via the online platform should they ever have a comment or was wanting to ask a question regarding a product or service. The system also integrates with our current email marketing system which is a big plus.

Cons

Not many cons I can think of. However, I do believe a great improvement would be if there was a way to integrate with ecommerce websites as well and allow us to automatically text customer order updates or shipment information if they opted-in during checkout. There are other competitors who do offer this and it would add alot of value to the service.

August 2019

Gabe from Digital Accelerant

Verified Reviewer

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Great Company and Experience

I am not only gaining business from the use of txt180 but I'm helping others gain business as well.

Pros

I like it because it's reliable it works the way they say it's going to and it's cost-effective. One of my main trigger points is customer service. Their service has out ranked any other company I have been dealing with lately.

Cons

Looking forward to when it supports MMS.

Response from TXT180

Replied August 2019

Thank you for your TXT180 review, Gabe. We are happy to hear that our customer support has been great and is helping you and others gain business. We will definitely be launching MMS in October so hold tight as we finish out the programming of this. We appreciate your patience. Thank you for feedback.