About TXT180


TXT180 is a cloud-based SMS marketing solution designed for businesses of all sizes. It offers messaging templates, mobile send management, a web widget, contact management and message forwarding functionalities within a suite.

TXT180 features an autoresponder, which sends text messages to the customers once they have signed up for a campaign. Users can also create alternate messages for customers who sign up again after opting out of a service. The product also features a text message scheduler, which allows users to schedule text messages on a daily, weekly, monthly and quarterly basis.

TXT180 also features “Text2Vote,” which allows users to create a voting campaign and request votes using SMS replies. The product also features live graph reporting, where users can track the the number of opt-ins with the help of custom URLs. This also enables users to track voting statistics for their “Text2Vote” campaigns.

TXT180 offers phone and email support to customers.



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Supported Operating System(s):

Web browser (OS agnostic)

217 Reviews of TXT180

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(166)

4 stars

(37)

3 stars

(13)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 217 reviews

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February 2019

Richard from Peregrine Personnel Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Awesome

This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.

Pros

What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.

Cons

TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service.
I highly, highly recommend TXT 180.

Response from TXT180 of TXT180

Replied February 2019

Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.

April 2018

Janna from The Diet Clinic, LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Easy to reach our patients.

Pros

I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.

Cons

I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.

October 2018

Eric from Alvarez & Marsal

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Been a customer for years

TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership!

Pros

Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs.

Cons

The fact that I cannot change or delete my keywords myself.

April 2018

John from Eatonville Young Life

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

TXT180 has been a great tool. Recently it was updated and made to be extremely user friendly.

I've been able to communicate to my participants quickly and efficiently.

Pros

It's a great tool to get a message out to a lot of people very quickly. I can sign people up or they can sign themselves up. In addition, it's been great to be able to respond to people who have questions, as they can simply reply and I get an email with their question. Lastly, the price is right! This service could easily be sold for a much high amount! Learning the system was easy and the customer service team has reached out to help on a few occasions.

Cons

I can't say there are any cons. In the first year of using the product, it had it's limitations, but they've updated it and made more of the features user friendly.

April 2018

Jennifer from MillionHair Enterprises, Inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Easy to schedule/send messages

Pros

Quality product for an awesome price! I would recommended this product to someone who wants a simple, easy to use system.

Cons

The fact that it automatically logs you out after a period of time. I wish we had roll over messages for the monthly subscription as we often remember we need to use them the day after the system replenishes our counts.

February 2019

Lora from Tree Servants, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

February 2019

review

It has help with employees moral, building great leaders

Pros

It has been very good for each employee. We choose an employee at our Fridays team meeting to share a text received that week. Employees make comments about what the messages say on a regular basis. It has been extremely helpful for our staff. Inspirational messages, leadership messages and team building has all been great.

Cons

We have no cons. The only thing is taking time to im-put the messages.

Response from TXT180 of TXT180

Replied February 2019

Thank you for taking the time to review us, Lora! We are happy to hear that using the software has helped increase employee moral and communication. We appreciate your business and feedback.

February 2019

Melanie from Foss Recycling, inc

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2019

Great System!

Very pleased! Will continue to use for my business and share the website with colleagues.

Pros

It is user friendly even to people like myself who are not tech savvy. I can schedule texts months in advance for birthdays or meetings is super efficient!

Cons

it Would be nice to have more characters per message as I sometimes have to abbreviate a lot of my messages so I’m not sending out 3-4 at a time. When deleting past employees if I’m on page 5 and delete a person I’m forced to go back to page 1 and that becomes very time consuming having to click back and forth between pages.

Response from TXT180 of TXT180

Replied February 2019

Melanie, thank your for taking the time to review us! We're happy to hear that the service works well for you scheduling things out. We appreciate your feedback on the page jumping. I will forward that over to our development team and see if there is anything we can do to prevent this.

April 2018

Michael from 247Services/FlixDelivery.com

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Love the marketing value it provides my business

Pros

I like the fact that I can reach potential and current clients through the services 24 hours a day and they opt in to the service so they do want to hear from us.

Cons

Can't say there is really anything I don't like about the service as it provides us with the tools we need to grow our business if I had to say something I would ask that they give us discounts on additional key words.

April 2018

Amber from The Ledges of St. George

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Text marketing has worked really well for our businesses. TXT180 makes it easy.

Huge marketing benefits, being able to reach my list instantly has resulted in being able to drive customers to our door within the hour. A lot higher results seen with this vs. email, print, or social marketing.

Pros

Easy to use once I got it going. I like being able to use it online or through the app when I'm on the go. I feel that all of the contacts I'm gaining with our text clubs are MUCH more valuable than my email lists due largely to knowing most of them are getting read. I looked at many of the other text marketing companies before choosing and their dash is a lot easier to navigate than the others. Definitely recommend.

Cons

As a new user, getting started doing text marketing was a little confusing and knowing where to go in the dash for certain things took a minute to get familiar with but between the videos and live chat, it was easy to get figured out.

Response from TXT180 of TXT180

Replied April 2018

Thank you for your comments we are so happy you love our product!

February 2019

Jamie from St. Vincent Catholic Charities

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

TXT180 works great for our purposes

We no longer have to call all staff to tell them the office is closed because of weather conditions, one simple text and done.

Pros

This software is extremely easy to use. the primary purpose we use it is to alert staff of snow days and not to report to work. We also use in on occasion to send out reminders for staff events. Although we require staff to complete a form to sign up for the service, they can remove themselves at any time they wish, which means I don't have to manage it with staff turnover.

Cons

We have a couple people that are authorized to send out texts, but there is now way for me to determine who has sent out the texts. This would be very helpful in order to allocate the expenses across departments.

Response from TXT180 of TXT180

Replied February 2019

Jamie, thank you for taking the time to review us. We appreciate your feedback and I'll add your suggestion to have the texts traceable by user to our tech dept and see if that is a capability we can implement. We're happy to hear it works well for your company.

April 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Excellent customer service

Pros

Lots of features and easy to use. I like the scheduler and drip message functions. They're customer service is excellent.

Cons

Initial set up of keywords is kind of pricey. Wish they offered weekend customer support. Also wish that I can delete or modify keywords on my own, without having to involve customer support.

February 2019

Candice from Elite Body Essentials

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2019

I wouldn’t use anything else

It’s great to have my clients open my marketing so fast.

Pros

It’s user friendly, and the customer service was great. It’s a great marketing tool for small business.

Cons

I’m not sure still after 3 years of using it all the features. I would love to see sample drip text other businesses use for inspiration.

Response from TXT180 of TXT180

Replied February 2019

Hi Candice, thank you for taking the time to review TXT180! We are glad that you enjoy the services. We would love to help you understand the features like drip messages better and appreciate that insight to help us know how to better build out the dashboard.

April 2018

Jeff from Immaculate Stock Alerts

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

It has been a very solid experience with TXT180.

Pros

It is easy to use and they have upgraded multiple features to make it even easier to use over the past year.

Cons

The software is more than adequate. It's easy to use and straightforward. If anything, I wish they were open longer hours and/or on weekends.

April 2018

Roxie from Learning Ladder Child Care Center

Review Source: Capterra


Ease-of-use

5.0

Value for money