About TeamSnap

TeamSnap is a cloud-based team management solution for parents, coaches, team managers and group organizers. This solution helps users manage team members and communication within teams.

With TeamSnap, team managers can remotely schedule events and set event descriptions such as arrival times, locations and opponents. Team members can also sync event details with third-party personal calendars like Apple’s Calendar, Microsoft Outlook or Google Calendar for real-time updates.

This solution allows users to communicate with team members via email, text messages or a private online forum. Team managers can also send bulk emails to entire teams with a single click.

TeamSnap allows users to create action ...


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Supported Operating System(s):

Web browser (OS agnostic)

119 Reviews of TeamSnap

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(69)

69

4 stars

(32)

32

3 stars

(11)

11

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 119 results

September 2018

User Profile Picture

Kit from 16U Softball Northern California

Verified Reviewer

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

This is a great app! Tell your coach you gotta have it :)

Pros

Very easy to use and lots of features that are helpful. I am a parent of a teen-aged athlete and have a hard time keeping up with her practice, game, and travel schedule. With TeamSnap all that can be put in one central place that's easy to use. There are other features too, like contact info of other parents, who's assigned to bring what at tournament, etc. Anyone can send messages or alerts to coaches, parents, players and it keeps a nice tidy record of it all if you have to go back to review a message. I cannot think of a single bug in the software after 3+ years of using TeamSnap. Also, they have great customer service who helped me when I was having a problem subscribing to TeamSnap calendar from Apple calendar.

Cons

Honestly, I can't really think of anything negative or a feature that I wish it had. Well done and complete!

June 2019

Emmett from St. Paul's High School

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Great app for sports management and athletic families.

Makes life as an athletic family much easier and more organized.

Pros

Made it super easy to check when I have a hockey practice or game and also made this easier for my entire family No bugs that I have stumbled across Very easy to use for anyone, regardless of experience with apps of this type

Cons

Sometimes very laggy to use and slow, but could be a problem on my end. On rare occasions, the servers are down. I have only experienced this once in my time using it, but it was frustrating that one time.

Reasons for Choosing TeamSnap

It offered the best service for the best value. No free trials or bugs, etc.

Response from TeamSnap

Replied July 2019

Thanks for the feedback. We have a few things we are working on to make the mobile apps even faster. We recognize that cellular networks out on the field can be hit or miss and we have some things coming to help.

December 2020

Marlene from Impact Sports Academy

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2020

Very Disappointed - Overpromised and Underdelivered

I was trying to get a better way to communicate with our teams and streamline invoicing and payment plans. So far this program has done nothing but take hours out of my day responding to emails from my customers that they can't access their TeamSnap account.

Pros

The color palate chosen for the software is nice. At this point I'm so frustrated with customer service and all the things that don't work right, that if there were anything good I don't remember.

Cons

Customer service is a bunch of emails back and forth or a link to a help article. It takes over a week for the Onboarding person to schedule you, but by then you are already knee deep in the program, and guess what, the Onboarding guy has to get back to you with answers to your problems and yes...3 days later, I'm still waiting. You get an hour of their time then it is back to emails again. They want specific examples of the problem with the registration which would be very difficult to explain in words without being able to show them. One phone call could resolve the issue, but instead they'd rather email back and forth for 2 days. My players can't get into the system. Half the parents can't be invited to join because someone in the family has already accepted and that button is now gone. I have parents with the players name in the app. I have families that every time the update one child it changes the name of the other child to the first child then back again. The financials and invoicing is a joke. You can't apply discounts to invoices (we give an early contract signing discount and sibling discounts). You have to do the math and enter the total. Parents will never be able to see what discounts have been applied. Have divorced parents who pay separately. You have two set up two accounts for the player, so now they get two of every email, text, chat, alert. You can't customize the installment payment options.

Reasons for Choosing TeamSnap

Sports Engine is used for National and Regional memberships for my club and is the most complicated, poorly designed product ever. Playbook uses a payment processing company that to me was questionable, SportsPlus did not have a user friendly vibe and League Apps didn't have the ability for parents to use their computer, only their phone.

Reasons for Switching to TeamSnap

Some email providers block Shutterfly so not everyone was getting communications. I will apparently still have to use Quickbooks because the "invoicing" in TeamSnap is really only a money collection tool, it has nothing to do with real invoicing.

December 2020

Alexander from Beacon Pointe Advisors

Company Size: 201-500 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Coach a Team? - Use This Software

After using this software for just a few months, each individual and family on our squad took part and enjoyed their working in the software. This is an invaluable piece of tech that every Coach should have and encourage folks to use.

Pros

Connectivity to teammates and families made easy with this software. Functional and adaptable to all types of activities.

Cons

There really is nothing NOT to like here. This software solves a time tested problem of staying in touch with teammates and their families. An excellent piece of software delivered in a seamless manner.

August 2020

Dave from Madison softball

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Keeps making a positive difference to our youth sports program.

Allows our small volunteer lead youth softball organization to operate way above our capabilities from an information technology perspective. It has made our ability to manage registrations and the associated $$ Much more smooth than I ever anticipated. Even in the challenging spring of 2020 when we had to cancel our program because of the Covid pandemic, our ability to offer and process refunds was so simple!

Pros

It was difficult the first year when we abandoned our in person registration for this online solution. We always looked forward to seeing all the families and softball players in January after many months away and we worried about losing that personal touch. We never should’ve worried as our families and our coaches have all benefited from our transition to team snap. From managing all of our registrations, whether for tryouts, clinics, our regular Rec season or Our summer travel seasons, TeamSnap makes it all easy. Families can keep using their daughters profiles for multiple registrations. We can re-purpose prior registration forms each year with only minor changes. We can easily extract the raw data for more detailed analysis in XLS and to provide coaches with advance looks in preparation for team drafts. Draft night is simple with a click all that is needed to add a player to a team. At the end of the draft meeting, all coaches have all the information needed to welcome players to their team. For our coaches, their season is made simple. As schedules are completed, they loaded into their select teams you say Ivette schedule and they can track players availability for every game weeks, assign snack duty, and keep track of all the scores. They can send emails to/from all of the players and keep parents up-to-date on all activities For our entire program, it is easy to send emails to all the coaches or all the families And keep everyone informed.

Cons

It would be nice if after the draft meeting, that players/families couldn’t see everything until their coach has completed all of the phone calls. Kind of a hold/release button that A coach could push when he is finished. Sometimes players know who else is on their team and start complaining before coaches even started making phone calls.