Nextiva Surveys Software

We’re seeing double digit growth on last year’s numbers. Without sounding too over the top, this system is pretty amazing. It’s definitely helping us manage our team and understand the importance of key metrics and driving positive behaviors. The dashboards are great training tools and managing a large team we have to be on top of everything or it can get out of control fast. 2019 will be a record breaking year if we keep going the way we are. It’s exciting times and it’s great to know we have a system that’s actually helping us achieve our goals.

Pros

We were so happy when we found Nextiva. They offer a service and products that really solve our key problems. We struggle with keeping our team on task and motivated, it’s a communication thing. We need to be able to put the goals and tasks up and track everyone towards the company targets. It’s hard with a large team and lots of different personalities and levels of experience. With our new Analytics platform, we can share how things are tracking and it’s keeping the team really focused and on task. We love it and the results are pretty amazing too.

Cons

We had to do a lot of work to determine which were the correct metrics to drive the right behaviors. We were warned it’s easy to just say one thing is “the goal” but then people don’t always behave well. You have to achieve the goal the right way too, or you could hurt the brand and the business long term. With our business being second hand car sales, we already have a challenging reputation. We got there in the end but it took some time to work out how to frame the numbers to get the team working together.

We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price. The set up was and involved process to make sure it was working as we intended it to. The Nextiva team was very good at getting us the information we needed and they made it go pretty smoothly.

Pros

We are getting amazing insights and data on our customers. All actionable and all in a timely manner. We’re smarter than we’ve even been. It’s amazing technology and it’s what we’ve needed in a CRM for a while now that no one else was offering.

Cons

It’s a big job to understand the tool and get it working. It’s a good idea to assign a person to own the process and give them the time to learn and understand it.

The faxing is reliable but tedious if you’re in an office where 18 out of 20 faxes are not for you.

Pros

It allows me to keep up with incoming calls remotely, and it masks my personal number when I have to call clients from my cell.

Cons

The fax function doesn’t allow me to search for the terms that are useful to me, so I have to manually go through numerous faxes before I find the fax I’m looking for.

The launch process was easy. Our team was impressed with how fast we went live and then getting everyone on boarded was actually pretty straightforward too. No nasty surprises which we like!

Pros

We have found the new Voip from Nextiva works very well for our team members who are remote or telecommute. It’s pretty amazing technology and really streamlines our communications with the clients and internally too.

Cons

It took a long time for us to make a decision and we could have got a better price had we decided earlier.

Consider investment in more self-training materials for NextOS to aid in the onboarding process.

Pros

We were concerned about the call quality and ramping up of new team members. Neither of these things have been a problem. We’ve had no reported incidences of dropping calls, or static lines.

Cons

Onboarding is a challenge as some team members are adopting more easily than others. We needed some to get more training and others are running miles ahead of the rest. This could be solved by some more training materials so we could get ahead of the issues of different degrees of technology comfort.

Love the new system. It’s making my job a lot easier which means I can support the team better. I can deliver more reporting and this in turn makes decisions happen faster. It’s worthwhile looking at if you use a lot of data and have resources allocated to this effort.

Pros

Nextiva’s Analytics Platform is amazing. It’s intuitively designed and gives you real time analysis and insights. It does a lot of the leg work an analyst would usually need to do and allows them time to focus on the bigger picture.

Cons

It’s not complex at all to even set up for a large complicated organizations. You should give it a try and see how good it
really is.

I would recommend checking out the demo. It will show you everything you need to know to understand how the system could benefit your organization. I think it will be clear from there. It’s been a huge change but overwhelmingly positive for our business.

Pros

So many! It’s fast, it’s intuitive, easy to learn, our people love it, it reduces grunt work. It’s amazing.

Cons

It’s not a cheap system. But, the benefits are well worth it. They are ahead of the competition. There is not much cons about Nextiva.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. We’re already seeing some of these positive impacts after just a few months.

Pros

The Nextiva platform is like stepping ahead in the future. It’s really cutting edge and not something we thought would be possible for a long time. I think it will go a long way to giving us an edge on the competition.

Cons

NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

NextOS is certainly going to give us a competitive edge. We’re using AI and machine learning to optimize many of our processes. I know for a fact that our competition isn’t using tools this sophisticated.

Pros

We are really impressed with the sophistication of the NextOS product. It’s really futuristic and offers features we didn’t thing would be possible for us to access for many years.

Cons

It’s worth the money. We really see the value for our business. I’m impressed and really excited for the future.

I was pleasantly surprised by what Nextiva offers both small and larger businesses alike. I was equally if not more pleased however with Software Advice, and the knowledgeable agent that spoke with me.

Pros

The demands of what we were looking for were pretty detailed and specific. Though not a part of anext advertised package, the integrationsame are what makes our plan work.

Cons

Though Ivery spoken highly of the ability to make things work through integration, I would choose a system that is all done in house. That said, there weren't any other options at that price point which offered any other solution either.

We are really very happy with the Nextiva VoIP system. It’s making life easier for our staff and saves us money on more administration. It’s a smarter way to manage our communications and it’s going to help us grow too.

Pros

We use VoIP from Nextiva as it helps us manage call volume with a small staff. The features are really smart and make it simple to divert calls, manage messages and keep things flowing smoothly.

Cons

It’s a great system and serves us well. Our entire office is happy. And I couldn't be any happier we see lots of value.

We are getting so much faster at turning around a contract and getting it countersigned. It’s so important to move fast in the sales process and vFax really helps us to get the deals closed.

Pros

NextOS is awesome for digitizing the contract management process and making it easier for agents and clients to sign and send documents.

Cons

None, it’s great. We are empowered to build the business towards the future and it’s really exciting.

The process with Nextiva is so smooth. We were really impressed with the way they managed the process with us. There are so many pieces to the system and they are the experts who can really guide the implementation. The service they provide is a huge benefit.

Pros

We’ve been with a couple of VoIP service providers and it’s been a headache of a process. We found Nextiva VoIP to be the best option for us as it has everything we need at a good price.

Cons

Nothing comes to mind right now as I am writing this. All is going smoothly with Nextiva there call performance is what I wanted.

For our organization a solid CRM is critical to success and NextOS is the best we could find in the market. We’re very happy with the results we’re seeing so far.

Pros

NextOS is an amazing CRM tool. We have so much more flexibility than on our previous system. We can see this will help us for a long time into the future.

Cons

It’s not a cheap system and it takes some time to go live. Make sure you’re ready to make the investment.

I am really hoping and pretty sure they have the ring to the next user setting when I cant answer my phone. I am excited to be closer to the step of calling them up potentially as our chosen company this time around.

Pros

I am greatly considering Nextiva as our phone platform we choose shortly. It is safe to give it the thumbs up from my research.

Cons

Indo not have any cons. It has a great sales process and website to build confidence in them as a company.

I would highly recommend considering Nextiva—both for VoIP and NextOS. They have solid systems, good support and they make it easy. They know the challenges of a business and they work to address those. They make it easy to say yes and we’re very happy we did.

Pros

this was the best decision we made all year. NextOS is a huge advantage creator for us. We’re going to smash the competition over the next 18 months as we have so much more data and insights to inform our work.

Cons

Nothing I can think say right now. The technology is amazing, the staff are helpful and knowledgeable. We’re live and the team are trained and starting to utilize the tools. It’s a dream roll out!

The process to get the system up and running for us was surprisingly smooth considering the level of complexity. We expected it to be more difficult but with the helpful staff at Nextiva we were able to go live without any hiccups.

Pros

We are really enjoying and benefiting from all the features in NextOS. It’s amazing technology and created with real business problems and goals in mind.

Cons

None come to mind at this point and time. We are really enjoying this new innovation. I wish this was developed way back.

It is with much disappointment and regret that I write today regarding my recent experience with Nextiva and its employees. It was, without a doubt, one of the most personally frustrating and financially damaging experiences I have had to experience in my years of communications with a service provider of any kind.
I am a business owner who depends greatly upon the ability and ease for my customers to contact me for products or services. Without the communication of both our established and also potential clients, I wouldn’t be in business to this day. I find it most imperative that in order to keep my clients, I must carry my business in a way that is integrous and honest, and it was to my ultimate disappointment that Nextiva’s employees did not share the same values.
As my business grew, I found myself in need of a phone service that offered more than my mobile service provider did, so I began looking for internet phone providers that could accommodate my needs. It was in March of 2018 that I committed to finding a resolution to the need, and also when I initially contacted Nextiva for service. My business and its employees rely solely on communication by mobile devices, and it was our understanding upon several conversations with Nextiva’s sales department that Nextiva would allow me to continue to use my mobile device while utilizing their features for my business (IE Call Forwarding, Call Transfer, Conference Calling, etc). Through multiple conversations with Nextiva Sales and even Nextiva Management, I made it very clear that I used a Straight Talk mobile device powered by Straight Talk wireless service, and I was assured that Nextiva’s service and features would work perfectly well on my device, and that there would be absolutely no issues porting, but rather a reliable and smooth transition and zero loss of connection at any time. After many issues, failed port-in attempts, and multiple service disconnections, we discovered that Nextiva does not work with a Straight Talk mobile device. This distressing sequence of events resulted in a devastating loss of profit for my business while we experienced multiple shut downs of our only business line of communication. In fact, we believe to be the first customer of theirs to attempt use of their service with a Straight Talk device, as it became clear that they were not even aware that the type of device would not work with their service, further proving that they had not ever tested using this type of device. It is unfortunate that Nextiva advertises that their service will “work with any provider on any device” as it is blatantly untrue and false advertisement.
It took two separate instances of “mobile phone disconnections” and troubleshooting with Nextiva’s technical support team to conclude the prior stated. Not only did Nextiva’s service require that we go through three port-in attempts, but our mobile services (and therefore business calls) were disconnected twice over several hours before Nextiva’s team could conclude the reason why. After several days and hours on the phone spent with Nextiva’s team and realizing that their service would not work for our needs, the porting team then ported-out our main business line without our authorization or knowledge. In fact, we didn’t have any idea that Nextiva’s porting department ported out our number for nearly an entire week and were not able to retrieve the number for 8 days after it was brought to our attention that it was ported out unauthorized – we only found out because we received an email from a customer asking for a “working phone number” that they could reach us at. You can imagine the kind of frustration this caused on our end to realize that the reason we weren’t receiving business was because of something Nextiva’s employees took upon themselves to do without our authorization, let alone our knowledge. Upon requesting that our service be cancelled prior to the unauthorized port out, it was made clear to more than one person that we could not port out our number until we had a new service provider to port out to. Support team members of Nextiva supposedly understood this by promising not to shut our service off until we found a new service provider, yet ported the number out anyway, leaving us to chase it down on our personal time outside of Nextiva in an effort to regain control of it.
This year our profit margin had been slowly rising higher until we had no phone or open line of communication with our customers. During the month that we spent attempting use of Nextiva’s service unsuccessfully with our multiple port in attempts and disconnects, our profit margin dropped 96%. I can’t begin to place a value on the amount of business that I have lost by not having an open business line for my customers to reach me at. I have hundreds of loyal clients of over 6 years that were unable to reach me (and at this point may believe I’m no longer in business), several sales that I was in the middle of that I was never able to complete, and several websites and advertising avenues with business line listed, that appeared fraudulent to (who knows how many) potential clients searching for services from my business as well. It is unknown if I’ll be able to recoup all of them back, and unfortunately, there is no way that I’ll ever know.
I can state for certain that I did not receive business phone calls for anywhere between 1-2 weeks combined due to the incompetency and many mistakes of Nextiva’s employees that we experienced during our attempts to use their service. We were billed for two months of service that we did not use and spent hours of both our personal and our business time in attempts to resolve any and all issues with their team, ultimately, to no avail. It was discussed with both Nextiva’s porting department as well as their retention team the multiple issues that contributed to our needing to cancel, and we were assured that because we were unable to use their service as expected, that we would be refunded the full amount of our costs. We signed up for a 30-day trial (or money back guarantee) but because of the multiple failed ports, we missed our window to cancel (to no fault of our own). Not only were we assured that our payments would be refunded due to our extensive issues, but we were then lied to on the phone during our final disconnect of service by an employee whop stated that Nextiva would never have promised us a refund, and that we should not expect one.
I am a business owner that is undoubtedly frustrated and beyond upset over the financial damages and los that we experienced during our time attempting use of Nextiva’s services. I wouldn’t recommend that anyone spend a moment of their time speaking to their team. It was most devastating to learn that I couldn’t trust the words coming out of their mouths at any given time, as they have mastered the art of saying exactly what it is that their consumer wants to hear. Perhaps this may be a service that works better for landline users (though that is stated with only the utmost assumption), but if that is the only case, then Nextiva needs to stop selling their service as a solution for mobile phone users as well.

Pros

Nothing. This product was absolutely horrible - but the customer service was even worse. Customer Service and Tech Support know very little about what they are selling. See full review below.

Cons

customer service, technical support, customer relations. All of their team does not work together and none of them know what they're talking about. Their service states that it will work with ANY DEVICE, and it is NOT TRUE.

Pros

Nextiva VoIP is very cheap in consideration with other popular brands in cloud telephony. With Nextiva VoIP, you can collaborate to any people in anyplaces and anytime.

Cons

Cloud telephony is internet dependent. Make sure to properly consider your internet connection to fully maximize the solution.

Nextiva VoIP is a huge improvement on our old system and has enabled us to better communicate internally and externally as an organization. Once we have adapted our team to the system more, training etc. then we will see even more benefits. It’s just the beginning for us!

Pros

Nextiva VoIP has a great offering that’s affordable and flexible for various types of businesses, we have seen great success with their VoIP platform and the team really enjoys all the features and capabilities they now have.

Cons

Prepare for change with this system. We are experiencing some pains from implementation as it’s brought to light a lot of process and team challenges we were not previously aware of. We now need to deal with these issues.