Makes efficient use of survey design and time

Our company uses Quick Tap mainly to obtain thousands of data sets over a hundred different surveys in Afghanistan and U.S. We teach the Afghans how to use this technology, and see this as an efficient way to analyze data on behalf of the government. Its various forms of downloads make it easy to view data specific for the client's purpose. The data is uploaded immediately upon conclusion of the survey.

Pros

Customer Service is amazing, it seems like the people who work there care about your experience and any of your issues. The immediacy of analysis or visualization is wonderful. The questions are intuitive and I use so much of their Basic Skip Logic and Complex Skip Logic. It's a lot of fun and makes me think about the order of the questions, and how I can keep it close ended. Love the personal support of the team. They are amazing!

Cons

Would like to have more integration capabilities across other platforms, and in my case, it would be Tableau as that is what our client requires us to use. Would like a more concise "how to" guide instead of different web pages for each of the features. Would like to see white papers on how to get the most of survey data depending on what it is used for.

Great Survey Instrument

Pros

We used this survey software in a museum setting and it was incredibly easy to update questions and create new surveys. The interface was also intuitive and easy for visitors to use.

Cons

I do wish it was easier to change the background style.

A very useful tool for data collection and decision making.

In general it is a great work tool that allows you to conduct surveys quickly and easily, the best thing of all is that is cloud based, so you do not need a server or a special program to do it.

Pros

It is easy to use and works on multiple platforms which allows this tool to reach more consumers, it is easy to use and you get information according to the time of use.

Cons

There are other hidden costs that you need to be able to achieve the success of this application, you can support yourself in google adwords or some other tool in the market to be able to reach more people.

QuickTapSurvey has increased our in person email signups by 50%.

QuickTapSurvey allowed us to ditch paper surveys and use our iPads reliably to collect data from events.

Pros

- Runs reliably in Survey Mode, rarely needs to be re set during the day at events. "Set it and forget it"
- Easy to create forms and duplicate existing forms on the fly.
- With proper question type setup, Surveys are easy to complete for participants.
- Collecting responses is fast and easy.
- MailChimp integration.
- Exporting data is intuitive.
- Syncing data is fast and easy.

Cons

- Additional licenses are quite costly.
- Surveys need to be unarchived to access past data.
- The Green Arrow to advance to the next question could be larger and more obvious for less tech-savvy folks.

Successful Experience Using QuickTap for Door-to-Door Data Collection

This fall, in preparation for two door-to-door data collection efforts we were going to be conducting, I searched around to see what kind of electronic data collection tools we might be able to use instead of the more traditional paper surveys. The search yielded several options, but I was drawn to QuickTap because of its positive reviews, adaptable interface, and most importantly, its ability to collect data offline. I was also very impressed with their friendly and responsive customer support team who readily answered numerous questions even before we signed on (and, this steady and great support continued throughout our use of the product). The software was intuitive and very easy to use whether it was designing the survey, changing questions or features, or actually using it out in the field. Uploading the data at the end of each day was seamless, as was downloading the data for viewing or analysis. There are a few style options I would like to see added and the customer team gladly noted those requests for the development team. Overall, I was very satisfied with the software and the support I received and I will definitely look to QuickTap again in the future for our data collection needs!

Boost for your business

QuickTapSurvey changed the way we handle internal reporting and how we communicate with our clients. We decided to use this application because of its simplicity & user friendly. It was a very easy start and took just few moments to setup. Would recommend QuickTapSurvey to every company trying to keep a trail of their internal processes.

Pros

Easy to use (setting up users, surveys & notifications);
Easy to use available tools, download & export information;
Customer service is one of the best, very polite and eager to help.

Cons

Not easy to manage surveys (would be useful if users could create catalogs etc.);
No search option for information submitted in each survey (having over 1000 replies is very difficult and sometimes impossible to find anything);
Difficult to manage licences & prices should be more flexible to meet customer requirements.

Excellent Software, Wonderful Customer Service

Pros

I used QuickTap in the past to gather public environmental survey data for one of my undergraduate projects. I found the software incredibly easy to use - my survey was super easy to set up, and everything was very customizable. There was one function I needed that was not available at the time, and after a conversation with customer support, they added this function after only a brief amount of time.

Cons

At the time that I used the software (now over a year ago), some functions were not yet available. However, they are very quick to respond to customer service requests and were able to add the functions I needed in no time, so this was never an issue.

Excellent Product

In 2014, I first came across QuickTapSurvey while looking for a lead capture tool to replace the normal paper capture means for the 3rd largest Tech exhibition globally - GITEX. The QTS user experience is intuitive and was easy to learn. We set up the offline surveys since WiFi in such trade shows is very weak due to the multiple signals. QTS was a run away hit with our sales guys who are often lethargic to fill the lead forms. The next day statistics helped us understand the visitor profile and adapt our approach during the 5 day show. We then used QTS for another show in Italy with similar positive feedback. For the 2015 edition of GITEX, we will extend the licenses to our distributors as well so we get a global view of the leads from across the show floor. More available here - https://www.linkedin.com/pulse/20141112045015-1765425-lead-gen-the-roi-of-exhibitions?trk=prof-post

Easy to Use. Reliable. Great Value!

We purchased QuickTap to help simplify our lead capture at shows & events and it has done exactly that! Not only has it made the entire process easier, we also increased the amount of leads collected by over 150%. For our company, the best part is we can turn the paid service off and on when we need it; and because we do not have an event every month, this feature has saved us a lot of wasted expense. I have only needed customer support 1 time so far, but my question was handled quickly, first with online chat and then a follow up call. Excellent service! We have been using the app for 2 years now and there is no looking back. Best data collection app out there in my opinion.

Great Product, Great Customer Service

We were looking for a method to collect lead information during a recent trade show and came across QuickTap Survey during our research. It was exactly what we were looking for. I had a few questions which were answered immediately by the customer support and when we upgraded to the paid version, I immediately received a follow up email from her offering her assistance should we need anything. It was super easy to create the survey and we got great feedback from our booth visitors. One said, "Whoever did this survey for you deserves a bonus!"

Pros

-Easy to design a survey
-Great customer service
-Users love the big Red and Green buttons for "Yes/No" questions
-Easy to export data
-We only needed it for one event, so we were able to upgrade for on month and then downgrade back to the free account.

Cons

Would have liked to have added branding to the survey (that was an option in the premium paid option, but since that was the only feature that we wanted/needed, it did not seem worth the additional expense).

Great Price and Customer Service

Pros

I really like the simplicity of the Quicktap survey interface and the affordable price. After looking into several options for creating and disseminating an offline survey, Quicktap offered the best value by far. In addition, I have utilized the online chat feature several times and have received prompt and reliable customer service.

Cons

The only negative aspect of Quicktap that I have experienced is the somewhat difficult process of applying complex skip logic to surveys. Currently, you are required to enter specific formulas which are likely not intuitive for most users and which will not work properly if you end up removing or changing questions. So, it can be a frustrating process. One other issue I have come across is the inability to allow the selection of more than one answer choice while also including an "Other" option with text box for specifying answers.

Easy to Use and Works as Described

We have been using Quicktap to gain insight into our guests perspectives as well as an administrative tool at our office site marketing events and it works exactly as it is described. Our point of contact is always on her game to provide us with the best way to maximize our survey insights. Essential tool for your business.

Pros

easy to use
guests love the ipad over pen and paper
analytics is great

Cons

power users get it, so spend the time to train your team, otherwise like any tech, it can be overlooked. perhaps an online training video would be a great value add which can be used to provide to teams.

Well begun

Just started using the app. Got to set up a questionnaire for a survey with about 100 questions and some skip logic. So far my experience with app is very positive! It's light and clear, user-friendly and intuitive. It works fast as well. When I sent a note to customer support team about a minor issue (some images were not in place in one help section) they answered in few hours (early morning, given the time difference) explaining that they've been changing the picture to make them better. In few hours the pictures were in place. Actually, I believe they've been changing pictures due to the recent redesign of the app, which I really enjoy. Now it is even better than few weeks ago, when I first looked at the app. Well begun is half done, right? :) Will be back here to rate the app again after the survey is over to share the experience in actually using it.

This software is excellent and does exactly what it promises!

We have been using this software to create data capture surveys for our clients for over 3 years now and have found the whole experience easy to understand and once the question types are fully understood very easy to use. We have created surveys in Russian, German and French although we are a UK company. We have found the customer support to be efficient, knowledgeable and easily accessible along with a friendly approach. We look forward to many more years of creating surveys for our clients!

Best survey app for tablets

We used QuickTapSurvey to offer a souvenir photo in exchange for an email address and answers to two survey questions. It was very easy to create the survey. We swapped out devices multiple times - including (surprise to me) the morning of the trade show. I was able to quickly adjust my survey to work better on the new device, and QTS support immediately helped me change my license to that device. No time lost.

Pros

You can buy any month whenever you need it. This is not an annual plan split into monthly payments. It's truly a month by month on/off approach.

Support is fantastic.

Interface is incredibly easy to use.

Cons

I wanted to brand the photos I took with our logo and event logo, but that wasn't possible through the Quick Tap Survey. You can do a photo question, which will be emailed automatically, but you can't add a logo to those photos before they are automatically emailed. That has to be done manually.