About SurveyGizmo


SurveyGizmo is a cloud-based survey solution for enterprises of all sizes. It’s suitable for industries such as market research, health care, compliance, marketing, nonprofit and education. Primary features include survey scripting, advanced logic, email campaigns, data import, reporting and distribution via mail, link and social media.

The solution enables companies to collect feedback, assess offerings and understand market needs via research. Other features include compliance management, data cleaning, quota application, conjoint analysis, crosstab analysis, open-text analysis and coding.

SurveyGizmo allows users to work on multiple surveys at the same time. It supports multiple languages and protects the data by using anti-hacking measures, firewall and security scans. It offers integration with Salesforce Marketing Cloud, Google Analytics, Google Spreadsheets, Webhooks, Social Media, Zapier and more.

SurveyGizmo is available with a monthly subscription pricing option. Support is offered via phone, email, documentation, live chat and community forums.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

259 Reviews of SurveyGizmo

Average User Ratings

Overall

4.51 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(171)

4 stars

(60)

3 stars

(19)

2 stars

(6)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 259 reviews

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December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

December 2018

I cannot recommend due to a poor CS experience.

I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.

Pros

They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.

Cons

So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.

February 2019

Emily from Non-Profit Organization Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

February 2019

Powerful survey tool

Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.

Pros

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Cons

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

January 2018

Dustin from NAACCR, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Fantastic Survey Tool

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

March 2018

Brittany from University of Idaho

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Usually Does What I Need & Customer Service Is Great

This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Pros

I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons

If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

February 2018

Katherine from Ryder System

Company Size: 10,000+ employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

February 2018

Nice stadistics and explanation graphics.

SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.

Pros

SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Cons

I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

December 2017

Shawn from Maracay Homes

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2017

I use it for quality reports, customers surveys and training

Pros

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

April 2018

Paula from Starbucks

Company Size: 10,000+ employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

April 2018

It does not allow to change the design to the survey.

Currently it benefits the survey area in my company because with every opinion we receive from this medium, we manage to improve our infrastructure day by day, and also, we achieve constant communication with customers.

Pros

I like that SurveyGizmo has very good user support. Constantly some of my employees, have doubts, and when sending support, they can receive a response from them in a matter of minutes, it is something quite beneficial that improves long-term use.

Cons

I do not like that SurveyGizmo does not allow editing the design of a survey to your liking, in this platform the "orange" design should be for all surveys, it is annoying that they do not give the client freedom to choose the design they want.

April 2018

Jason from Landmark Home Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

April 2018

Excellent software! Very user friendly. Solved all our problems!

Real time feedback and ease of organization of feedback/Lead reporting

Pros

We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Cons

I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2018

Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.

Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.

Pros

Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.

Cons

I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.

March 2018

Luisana from Poá Parfum

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2018

Entertainment and comfort, that's what SurveyGizmo represents.

I have benefited a lot from the use of SurveyGizmo, previously I had many problems because I was totally bored doing a survey, but since I implemented this software in my company, now doing a survey is much simpler and more entertaining.

Pros

What I like most about SurveyGizmo is the interface, I've never really felt so comfortable doing a questionnaire, this platform has provided me with excellent comfort and attention so I can continue to conduct surveys on it.

Cons

I do not like the prices of SurveGizmo, this factor does not really affect so much, and it's not that interesting, but I would like the rates stipulated in the SurveyGizmo plans to be more accessible to a public with low prices.

April 2018

Marielvis from Kellogg Company

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

April 2018

A few benefits that complements each survey very well.

I have benefited from the use of SurveyGizmo because I have obtained that my surveys have better opinions, much more valuable, some opinions that really manage to change each product and that satisfy the client significantly.

Pros

I like that SurveyGizmo has a user-friendly interface, an interface so beautiful that it does not bore at any time to the person who is using it, and I also like the design of each survey, it supplements the perfection of the questionnaires.

Cons

I have no complaints about the use of SurveyGizmo, the truth has been good all this time that I have been using it, it has provided me with the necessary characteristics to achieve success in each survey that is sent.

March 2018

Angelica from Kellogg Company

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2018

It has a very good structure to make an excellent edition of surveys.

I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.

Pros

What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.

Cons

I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.

March 2018

Carole from Kellogg Company

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

March 2018

Surveys are more comfortable to perform, much more feasible.

The use of SurveyGizmo, has become something essence in my company, since it is a software that has helped us to solve every doubt of a client by means of a form of survey quite fast.

Pros

What I like most about SurveyGizmo is its interface, it is an interface where you can surf comfortably, do a survey without boredom and an interface that can make the work of a survey, much simpler and feasible.

Cons

I do not like the price of SurveyGizmo, it is very expensive to pay each of the plans proposed by SurveyGizmo, however, beyond the prices, I have not given any other error or any interruption.

May 2018

Aimee from Branches, Inc.

Company Size: 51-200