SurveyMonkey vs Zonka Feedback - Survey

SurveyMonkey has 8183 reviews and a rating of 4.58 / 5 vs Zonka Feedback - Survey which has 23 reviews and a rating of 4.83 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (8,183)

4.83 / 5 (23)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

March 5, 2021

November 10, 2020

Pros/Cons

  • Pros

  • Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.

  • Super simple and easy to use Very user friendly

  • Cons

  • Worked well with Constant and Contact and NEON CRM but we did not find it as adaptable/integrateable with MS Access.

  • It can be difficult at the beginning to handle all the raw data, once you get a hang of it you will find how useful is all the information.

  • Pros

  • Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.

  • The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

  • Cons

  • The export of data need little more flexibility to play around and derive 360 degree information.

  • Some design functions which are not fully supported

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux