SurveyMonkey vs Zonka Feedback - Survey

SurveyMonkey has 8183 reviews and a rating of 4.58 / 5 vs Zonka Feedback - Survey which has 23 reviews and a rating of 4.83 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

SurveyMonkey

Zonka Feedback - Survey

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (8,183)

4.83 / 5 (23)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

5.0 / 5

Last Review Written

March 5, 2021

November 10, 2020

Pros/Cons

Pros
Easy to setup and customize. Nothing flashy here, but also not expensive. You know what you are paying for. This can help you get results quickly.
Super simple and easy to use Very user friendly

Cons
Worked well with Constant and Contact and NEON CRM but we did not find it as adaptable/integrateable with MS Access.
It can be difficult at the beginning to handle all the raw data, once you get a hang of it you will find how useful is all the information.

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Pros
Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.
The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

Cons
The export of data need little more flexibility to play around and derive 360 degree information.
Some design functions which are not fully supported

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Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A

Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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