About Voxco Online


Voxco Online is multichannel survey software for data collection any place, any time. The solution is made for (and by) professional market researchers.

Users can drive survey efficiency with a powerful questionnaire editor that allows an engaging look & feel, robust behind-the-scenes logic, and dynamic multimedia. Clients are given a choice of SaaS or on-premise data hosting, customizable data dashboards, and personalized customer service. Voxco has clients in 30+ countries and offices in Canada/US, Europe & Australia.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

14 Reviews of Voxco Online

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(7)

4 stars

(4)

3 stars

(1)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-14 of 14 reviews

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October 2018

Bonni from Walmart Canada

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Voxco Saved Us!

Voxco has given us the chance to tap into our customer bases quickly, efficiently, and effectively. We are able to easily view what our customers' experiences look like and are able to action based on this feedback. The data gathered from Voxco is used by our top executives to make educated budgeting and forecasting decisions. We're thrilled with the relationship we have forged with the Voxco team and will always be thankful for the tools they provide and the support they offer.

Pros

How easy it is to learn to use. Very intuitive and for someone like me who isn't an analytics professional, the learning curve was not nearly as steep as I had anticipated. I also think that the technical support is incredible. VERY fast and very efficient. All of my issues were solved quickly.

Cons

There are some design limitations. Might be that I'm not well-versed enough to design the surveys the way I would have liked to see them, aesthetically, but I felt as though the design options were dated and basic.

January 2018

Dave from Market Research

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2018

not good

Can't think of one. I have used Confirmit (18 years), SPSS dimensions (3 years), Survey writer (5 years), two different in-house proprietary software packages and Voxco is by far the worst.

Pros

Not much.

Extremely simple surveys can be done quickly.

Importing a second language into an existing survey can be fast.

Cons

It is time-consuming to program anything beyond the most simple of surveys in it.

It lacks many basic features.

Their documentation is terrible, poorly written, completely lacks examples, and is poorly indexed. It seems that a search of the online documentation will either yield so many results it's impossible to find what you are looking for or no results at all.

Many of the "features" do not work.

You can't search past projects effectively. If you know you have similar questions in past studies it is difficult to copy them. You need to manually find the survey, find the section, find the question then drag it into your new survey. At which point Voxco only copies the question itself and not any logic (unless all question numbers and variables match). Voxco makes it impossible to "pin" a second survey in the development environment.

Validation is very time-consuming. You need to create separate questions with your error messages, then set that error message question, pipe in the value of the error message question into your original question, then redirect back to the original is the error message condition is true. Ridiculous.

It is difficult to re-use answer lists unless they are 100% identical.

There is no inline filtering or masking. You need to make separate masking questions all the time. Again adding programming time.


I had more cons but ran out of space but you get the idea.

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2018

my experience as a beginner with Voxco Survey Software

creation of market research for clients. data processing in several formats. creating questionnaires

Pros

from my experience with Voxco CAWI & CATI:

Flexibility to create survey

Powerful and more detailed reporting

Quality of support help

possibility to create complex quests

support for multiple data formats for exported files

the highly flexible quota system

Cons

from my experience with Voxco CAWI & CATI:

the difficulty of creating a nice ergonomic questionnaire

Use HTML4 instead of HTML5 which makes it difficult to integrate new components.

the builder "DESIGN" is not well optimized

the worst is the incompatibility with other browsers Chrome, Firefox

June 2017

said from EFG

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2017

the best survey software

Pros

the ability to deal with complexe studies and multicanal (cawi,capi,cati) ease of use for non IT people .

Cons

the command center is not compatible with all browsers only IE8 i understand tha they use active X but even with IE 9 or 11 it doesnt work with the way we want.

Response from Voxco

Replied June 2017

Thanks for the review, Said. FYI the newest version of Command Center will release early in Fall 2017. Along with a number of interface changes that will make the platform even more intuitive, we will be extending browser compatibility for Firefox, Chrome, Safari, and IE11+ browsers. Stay tuned! :) Tim at Voxco

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2018

best survey tool

Pros

i appreciate field management the ease of setup and deploy surveys reporting tools is easy and we can save a model of it

Cons

the commande center is only compatible with internet explorer 8 we cant use it with chrome for exemple or in a mobile device.

Response from Voxco

Replied July 2018

Thanks for using our software and for your review. The newest version of Command Center supports multiple browsers including Firefox, Chrome, IE 11, and Edge. If you have any questions, please contact our technical support department. The Voxco team.

October 2018

Brian from MDR

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

VoxCo CATI

VoxCo has allowed us to continue to operate a phone center is a way that is both efficient and cost effective

Pros

This is a substantial improvement from our prior CATI software. I like the easy to use interface for programming surveys and the easy to use interface for setting up projects in Command Center. The system has a great deal of flexibility is setting up strata and quota assignments as well as setting complicated callback rules

Cons

It can be a bit slow when downloading data files but this is understandable since our surveys results in very large data sets!

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

Voxco - you think it you can do it.

Numerous departments are sending all different types of surveys. Working well for many different use cases (email, iframe embeds, etc).

Pros

I like that Voxco allows for almost anything that you can think of when it comes to survey software. You can create almost any type of question, use anonymous or identified survey sends, setup sample groups, and so much more. You have to see a video or demo to begin to see the full power and flexibility it has. It has API extensibility and is able to silently pass through any data you want.

Cons

It has a bit of a learning curve, primarily because it has so many options. It is a bit difficult to fit every option they offer into a platform but they do a reasonable job.

February 2019

Denise from DG Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Voxco valuable partner!

Call Center operations were a new venture for our production group. The team at Voxco have been great to work with and really have treated the relationship as a true partner. They are invested in our future success and go the extra mile to make sure we have everything we need to provide a great service.

Pros

Ease of use and the robust dialing rules.

Cons

There are very little training material like youtube videos.

November 2015

Kathleen from RGA

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

A4S has been a flexible tool capable of managing the complexity of our industry surveys.

A4S has enabled us to provide additional (automated) services to our clients such as: - copy of survey responses delivered via email - certificate of completion delivered via email Really appreciate the level of customer service experienced with A4S! Our company has been using A4S since 2011; it has been a good choice and continues to meet our changing needs.

November 2015

Lawrence from EY Sweeney

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

November 2015

Working with Voxco

We use the software for CATI and CAWI surveys and it works well. It's easy to set up the surveys in the Designer, and the sample management software is a useful and powerful tool. Support from Vancouver can be a bit difficult because of the time difference, but the Australian team always do their best to help out when we hit a problem.

November 2015

Guthrie from Precision Opinion

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

Extremely flexible data collection suite

Technology driven data collection software Flexible Feature rich Tight phone/web/online integration Constant updates for improvements and new features

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

January 2019

Voxco

Pros

Easy to use, very light on android nothing

Cons

Don't work properly, have worked on it in a project and we had to switch to papi

Response from Voxco

Replied March 2019

Hi there, we are always looking to incorporate user feedback into our product road map planning! Would be possible for you to contact us directly so we can understand what the issue was? Thank you!

November 2015

Sarah from Opinion Dynamics

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

November 2015

Needs a lot of work to make it great.

Having the mixed mode option is a great idea but we have run into a lot of obstacles in using it. First we had to wait almost a month to be upgraded to the new version. Then when we tried using it ourselves and contacted support for help, their solutions were not correct. It took more than 3 months to be able to launch a survey using this method and it still does not work perfectly to fit our needs.

November 2015

Jean from Cible recherche / Vox Opinion

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

Great customer service. Flexible and quick to response to our request.

We're doing business with Voxco since 15 years, they are getting better with time.