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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.83 / 5 (23)

Ease-of-Use

5.0 / 5

Value for Money

5.0 / 5

Customer Support

5.0 / 5

Functionality

5.0 / 5

Last Review Written

November 10, 2020

Pros/Cons

  • Pros

  • Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support.

  • The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's.

  • Cons

  • The export of data need little more flexibility to play around and derive 360 degree information.

  • Some design functions which are not fully supported

Pricing

Pricing Range

Product Demo & Screenshots

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Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Operating Systems

Windows

Mac

Linux