Dispute management
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About TEM Suite
TEM Suite by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets, so that companies can maintain the minimum necessary inventory of their telecom assets all the time. The asset management module helps users manage unified communication assets such as video, voice, data and wireless.
TEM Suite’s invoice management module helps users prevent overspending before invoices are paid. The dispute management and recovery module track all invoice disputes from identification through resolution. The module reports progress along the way.
Integrations include Microsoft, Avaya and Verizon Communications. Support is provided through email and over the phone.
14 Reviews of TEM Suite
Average User Ratings
Overall
4.29 / 5 stars
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2016
James from Monroe County Commissioners
Company Size: 501-1,000 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
October 2016
Solid call accounting software
We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.
Pros
It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.
Cons
There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!
October 2016
Cynthia from Large financial holding company
Company Size: 5,001-10,000 employees
Industry: Banking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2016
Great Product
Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.
Pros
How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.
Cons
None that come to mind.
October 2016
Stephen from St Johns County MIS
Company Size: 1,001-5,000 employees
Industry: Government Administration
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2016
Call Accounting
So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.
Pros
Reporting
Cons
lack of phone number reporting
October 2016
Kris from SMG at the Moscone Center
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
October 2016
Great software for our needs
MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.
Pros
Functionality
Cons
Can be initially tough when you first use it
October 2016
F from APS
Company Size: 5,001-10,000 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
TEM Product
OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless
Pros
Ease of use
Cons
Sometimes the reports are hard to build, very small number of times
