Purplepass Software


 

Purplepass is a cloud-based ticketing solution suitable for small to midsize event organizers. Key features include online pre-sale, marketing, printed tickets and wristbands, social media integration, day-of sales and admission management.

Purplepass enables organizers to sell tickets online, over the phone and through participating retail outlets. The solution offers a variety of customizable widgets which can be integrated with websites for online ticket sales. Users can design an interactive assigned seating map where guests can view the layout of the venue, see which seats are sold, which are available and preview what their view of the stage will be.

Purplepass offers custom printed ticket stock and wristbands for in-person ticket sales. The solution includes support for a variety of admission management services including barcode scanners, point of sale systems and receipt and ticket printers.

Creating an account with PurplePass is free and fees are charged based on tickets sold and services required.

 

Purplepass - Assigned seating management
 
  • Purplepass - Assigned seating management
    Assigned seating management
  • Purplepass - Geography
    Geography
  • Purplepass - Distribution
    Distribution
  • Purplepass - Detailed report
    Detailed report
Supported Operating System(s):
Web browser (OS agnostic)

114 Reviews of Purplepass

 

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Software Advice Reviews (2)
More Reviews (112)

Showing 1-2 of 2

Anne from Food Manufacturing
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Great deal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is easy to use and features are manageable as it is. Customer representatives are also vigilant to entertain.

Cons

Since I am a newbie in using this software, still exploring all the features of this software. Hoping for great deals!!

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

It is perfect tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Best and very reliable solution for ticketing. Easy to set up and very good integration. helpful, resolving our issues. It can handle thousands of tickets without any problem

Cons

Scanner sometimes didn't work. However, the support is really good and you can count on them to resolve any issues in a reasonably short time.

Review Source
 
 
 
Showing 1-20 of 112


December 2018

December 2018

Great ticketing platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We will be a return customer! Great program for our needs.

Pros

It was very easy to use and the support was awesome!

Cons

It took us a bit to figure out how to export the data...

Review Source: Capterra
 

Mike from iconcertgroup
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Best Ticketing System in the market. User friendly, great marketing tools, up to date technology.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome.

Pros

Easy to use yet very complete back end tools. Also the support is great and prompt.

Cons

I have used them 3 times and have not seen any bad things yet.

Review Source: Capterra
 

James from World Wide Network of Learning
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and consistent updates of its features

Cons

Not the easiest when trying to determine your event's stats.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2018

November 2018

 

Hi James,

Thanks for your feedback. For graphical stats and analytics, we suggest clicking the "Stats" button next to your event on the My Events page. This will show over a dozen graphical stats ranging from sales numbers, marketing performance, social media engagement, where tickets were sold (online, box office, phone, etc), your attendance info and even geographical heat map showing where your customers are coming from.

For more in-depth reporting, we suggest going to Tools -> Custom Reporting. From there you can create comprehensive customer-based and financial-based reports which can be exported right into Excel.

If you have any questions or would like to setup a screen share session, we will be happy to walk you through all of the reporting step by step. Give us a call at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the bottom right. We are here to help :)

 

Gregory from Stamps The Bar
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

FTMP Events

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).

Pros

Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around

Cons

Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2018

November 2018

 

Gregory,

Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.

The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.

So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us support@purplepass.com, or log into your account and click the live chat icon at the lower right. We are here to help!

 

Tracy from Scituate North Pole Express
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Very happy with Purple Pass!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to use and intuitive to figure out; customer service is excellent!

Cons

Had to figure out a few things but called customer service and they assisted.

Review Source: Capterra
 

Natalie from Wilson Creek Winery
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Purplepass Ticketing review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system made our check in process a whole lot easier.

Pros

Easy to access your event details from any device

Cons

We did have some challenges with listing all our different price points, as we give discounts and have comps for our concerts. But once we figured it out it was great.

Review Source: Capterra
 

W.P. from WhatAPartySa.Com
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Purplepass is the way to go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have eliminated​ ticket fraud with the Purplepass scanners.

Pros

We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

Cons

We have had no problems with the software, ​once we learned how to work it properly​ .

Review Source: Capterra
 

Lydia from The Irish Outreach Center
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

A local service for a local charity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found out about Purplepass while volunteering at a different event alongside one of their executives. He was very efficient and the equipment worked really well so we decided to use Purplepass for our event "Songs Of Irish Heores", which catered to over 600 people in downtown San Diego. The initial set up was easy and the processing through the site for our guests was also pretty smooth. Over the month in the run up to the event, I had a few queries and questions. As soon as I contacted the executives, they were quick to respond and sort out any issues. It was nice to have a personal connection to a company that was only a few miles away.

Pros

I found the software easy to use. It was pretty self explanatory and the guest list upload was simple and straight forward.

Cons

Nothing. We did look into a few other sites similar to yours, but nothing showed up about Purplepass on google in our initial search. It would be great if you could boost yourselves for local San Diego companies.

Review Source: Capterra
 

Kelson from Lancaster Festival
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the last year we have been working on efficiency and Purplepass has really helped that transition for our organization.

Pros

I like how customer friendly Purplepass is. I also think you have an incredibly strong customer service group who is willing to help anytime we need.

Cons

I think there is a lot of room for improvements in reporting and overall functionality. But I have learned that you are willing to adapt which I think is great.

Review Source: Capterra
 

Shenn from Ramona Hillside Players
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small community theater and our initial ticketing platform was hosted on our own server. It worked fine at the beginning, but we started having many problems with it and it couldn't handle our ticketing load. So we started researching alternative ticketing solutions to implement. We tested around 10 different systems to determine what would work best for us. In the end, we chose Purplepass. Purplepass had the most features, was the easiest to implement, and was the lowest cost to operate. Whenever we had questions, Purplepass was always quick to respond and help us get the support we needed. We have been very happy using Purplepass. It has allowed us to increase our online sales and is the #1 way our customers purchase our tickets after only one season. We would highly recommend Purplepass to any organization, big or small, that is looking for a ticketing service.

Pros

Ease of use and cost. Good support. Lot's of options.

Cons

We had a few minor issues when we first started using it, but we were able to resolve them through support from PurplePass.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2018

November 2018

 

Shenn,

Thank you for your very kind words! It means a lot to us! :-)

- Purplepass Team

 

Michael from Maricopa Community Colleges
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Automate what you can.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purplepass helps me get back to teaching instead of booking appointments for our student Massage clinics.

Pros

The software frees me up from busy work so I can focus on the important details of the event.

Cons

I would love purple pass to have feature that make it able to better book appointments and not just events.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2018

November 2018

 

Michael,

Thanks for taking the time to leave your great feedback! We agree that although Purplepass works great for booking appointments for course registration or as in your case, booking massages with therapy students, it could always be made a little more straight forward. In your case, it's a bit unique as it's booking massages with students. We do have plans to further expand that side of the service to make it a bit more turn-key for unique applications like this.

As usual, should you have any questions or need any help with the setup and management of your bookings, we are always here to help! Thanks Michael!

- Purplepass Team

 

Ben from Yucca Tap Room / RELAXD Presents
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Purplepass - best no-frills ticketing system available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very positive overall. I wish more people knew and used this platform.

Pros

I very much like the ease of use, ticketing widgets for my website, and the ability to get paid via direct deposit weekly.

Cons

I do wish there was an option to autofill repetitive fields like venue/cap/address (saved venues, etc.).

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2018

November 2018

 

Ben,

Thank you for taking the time to provide your feedback. We greatly appreciate it!

Regarding your wish about being able to autofill repetitive fields, we actually have a full clone feature. On your "My Events" page, you will see the "Copy" button next to each event. This allows you to use any event as a template to clone it over to a new event. So the first event needs to be filled out completely but then every event after that can be cloned over and simply change the name, date, and any other differences. This will save you a great deal of time.

 

JINHYUK from HB Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Amazing Ticket Printing Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is simple and easy to use. And ticket printing turn around time is very short and its affordable

Cons

website is kind of tacky and not user-friendly design.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: November 2018

November 2018

 

Hi Jinhyuk,

Thank you for your great feedback!

We certainly do everything possible to get bulk ticket stock and wristband orders printed and shipped as absolutely fast as possible. Our goal is always same day printing and shipping. Happy to hear our efforts are appreciated!

About the site, we couldn't agree with you more. The design hasn't been updated in years and is totally due for a refresh. We've already completed the new design and is already in the works. So expect to see that soon!

- Team Purplepass

 

Steven from Bullseye Ventures, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Ticketing/Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Outstanding.

Pros

The feature/function and staff that have walked us step-by-step through the process (Jordan Marrone).

Cons

Ability to transition reports to end user in seamless fashion. Statistics...

Review Source: Capterra
 

Don from Torrey Pines Kiwanis Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Art Festival-Move back to Purplepass

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Combining all ticketing for our event under one source was a great decision for us.

Pros

They delivered the full system we requested, and our team was so pleased with the way it worked.
Their “pricing” was also the best we had, and for a non-profit organization that was also important.

Cons

I wasn’t close enough to provide a response to this question

Review Source: Capterra
 

Ted from The Visio Group
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Ussing PP as our POS for the wine and beer garden

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PP allows us to serve our customers quickly and efficiently. No customer complaints. Our staff loved the system. Thank you!

Pros

Easy to use and understand allowed our volunteer staff to learn very quickly and be of service to our customers. It was a huge improvement for us in processing and reporting. System up time was 100% and scanning credit cards, viewing the screens was awesome!

Cons

Nothing. It delivered as promised. Staff is awesome!

Review Source: Capterra
 

Christopher from Legal services
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Easy to Use, Easy to Fix your Mistakes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It solves getting professional looking tickets for your event. We are a non-profit, but I mean none at all.

Pros

It is easy to use to set up your events and decide on the look of tickets for your event. Pricing is low which makes it a great choice for small events too.

Cons

Nothing really, it got the job done fast.

Review Source: Capterra
 

Christopher from Realty One Group Masters
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Superb Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent. I learned about them through a referral and if I ever need anything like this again I will use them.

Pros

The hardware and software were both very easy to use. I needed the assigned seating option. I was very happy with the service. They responded to my questions quickly and profesionaly.

Cons

I don't hold many events so I'm no expert on what the cons of this service were. This was my first time using a service like this. I was able to figure everything out and had help when I needed it. Maybe as I learn more about this industry I'll be able to Nit Pic the problems of their service.

Review Source: Capterra
 

Darryl from Fusion Alaska
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Scanners saved the day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love Purplepass and would highly recommend it to anyone who does ticketed events!

Pros

The scanners worked like a charm for us! Our Friday night show was completely sold out and we were able to get everyone in the venue within 10 mins of opening the doors. So happy with them.

The use of Purplepass for our event registration was seamless too! Our registration numbers were higher than they have been ever and I didn’t have to chase down a single dollar of payment in the process. Thanks for making my job easy!

Cons

Nothing whatsoever! Purplepass has worked with us in customizing our experience.

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: August 2018

August 2018

 

Darryl,

It's feedback like this that makes all the sweat and tears worth while. Thank you for the kind words and we are grateful to have such a wonderful client. Looking forward to 2019 :)

The Purplepass Crew

 

Royce from Eugene Con

July 2018

July 2018

Excellent so far, have used Purple Pass for two events so far and have had no issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, custom ticket printing is great! Fast delivery of tickets with no hassles. Had a problem with a widget and got a very fast response and fix to the issue.

Cons

I can't find anything to complain about. About the only improvement to my experience would be to offer custom ticket printing templates in a variety of formats (PDF, PSD).

Review Source: Capterra

  Response: Purplepass, Purplepass Ticketing

Date: July 2018

July 2018

 

Hi Royce,

Thanks for your feedback!

About custom ticket templates, we can in-fact do this! Log into your account then go to Tools -> Custom Print-at-home. From there you can customize the look and feel of your print-at-home by changing text, uploading your logo, beautiful graphics, even things like sponsors or coupons. Then you can save them as templates which can be used for different events, even for specific ticket types within the same event.

This is great for visually differentiating tickets such as making VIP stand out from GA tickets.

If you need any help with this, contact our support team at support@purplepass.com or 800-316-8559.

Purplepass

 
 
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