Ratings & Reviews

Overall Rating

4.43 / 5 (47)

4.83 / 5 (303)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

5.0 / 5

5.0 / 5

Customer Support

5.0 / 5

5.0 / 5

Functionality

5.0 / 5

4.5 / 5

Last Reviewed

July 22, 2019

May 14, 2020

Pros/Cons

  • Pros

  • Ease of use, great back office and web presence, and great customer support

  • Patron records and ticketing histories are terrific. I love that we can make notes about each order------we use this function 80% of time----SO helpful. The maps are great.

  • Cons

  • Setting up each user preference is important. I found that if a setting isn't correct it could cause problems down the line.

  • There is a lag time with support and sometimes requests have gone unanswered.

  • Pros

  • Ease of use, full features, great customer service.

  • Features, Performance and Support were all Excellent.

  • Cons

  • Because the software is so rich in features and versatile, it takes a bit of patience to determine what aspects of the features we were using and which didn't apply to our specific needs.

  • If you group items the spreadsheets can get a little wacky. Easy to fix but you do have to fix it.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots