About ThunderTix


ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time.

The platform also integrates with MailChimp to help customers manage large email campaigns.



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Supported Operating System(s):

Web browser (OS agnostic)

162 Reviews of ThunderTix

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(119)

4 stars

(39)

3 stars

(2)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 162 reviews

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April 2017

Megan from Rhythms Performing Arts

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

ThunderTix is fabulous!

ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.

Pros

There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."

Cons

Anything I would suggest would probably be:
I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more.

Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that.

Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.

March 2011

Todd from Elden Street Players

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

March 2011

The Best Online Ticketing Model

When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups. We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee). ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost. We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.

Pros

#1 - No added/rising fees to our patrons!
Improving interface
Customized
Compatible with Authorize.net
Reasonable cost
PDF Ticketing
Easy to train
Reliable and Available

Cons

Reporting still being developed/enhanced
Better testing and version control has been requested
No real-CRM capability for patron management/history
Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting)
Error codes are confusing to patrons when transactions are not going through
Transaction/Administration speeds varies (system tweaking is needed after most iterations)


Response from Thunder Data Systems of

Replied October 2014

A lot has changed since 2011 -- In February 2014, ThunderTix rolled out a full CRM for patron management. It includes complete patron purchase history, donations management, robust filtering to report on multiple levels of customer data. All error messages that a patron might see during the purchase process have been modified, all order data saved on a declined transaction, and all fields with problems highlighted in red to make it very clear to the ticket buyer what needs to be completed and/or corrected. We moved over to the cloud in April of 2012 and since then have more than quadrupled speeds for page load time. ThunderTix is now in the 97th percentile of web-based software applications in terms of speed. This week, ThunderTix is going to be rolling out a direct email marketing tool that connects with MailChimp. Mailing lists are automatically updated with new subscribers direct from ThunderTix and emails to various lists can be directly emailed from within the ThunderTix login.

December 2011

Randolph from Alpha Psi Rodeo

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

December 2011

ThunderTix Gets It Right The First Time

ThunderTix is the absolutely the best online ticketing system I have found to date. There were a number of companies which pitched their products and we tried a number of them. Ultimately none of the competing products were as simple to use or as well suited to our needs. I can honestly say that ThunderTix made a lifelong client in our organization, due in no small part to the communication skills of both Stacy and Dawn. Did I mention the one time fee for festivals?? If we looked at nothing else, ThunderTix wins our business hands down. If you are considering online ticketing or are looking to switch from another company, I can assure you that you will not be disappointed with ThunderTix!

Pros

To begin with, this was the first time our organization has attempted to sell tickets online. Our experience with ThunderTix was almost exclusively positive.

1) They are exceptionally easy to work with and provide outstanding customer service. I honestly can't say enough about this. Our questions and comments were many times responded to within minutes. Stacy and Dawn are both extraordinary problem solvers and are very pleasant to work with.

2) The system just works. While we had a few minor hiccups (see cons), the ThunderTix staff were able to resolve them very promptly.

3) They are constantly adding new features. Over just the few months (January to April) we worked with them last year, they may have doubled the number of features / options within the system. This indicated to us that they genuinely care about their product and aim to constantly improve it.

4) One time fee. This was crucial for us as any percentage of ticket sales adds up quickly.

Cons

While there isn't much I can say in the way of cons, I will list the one minor annoyance we had (has been resolved though) when using the system.

1) The manor in which ThunderTix integrated with out payment processor (Authorize.net) resulted in an occasional double charge (very rare) and some error messages which were difficult for our customers to interpret.

As I mentioned above, I have been told these problems have been corrected. I only list them here in the interest of completeness of this review. We fully intend on using ThunderTix in 2012 and I will update this review if possible.

April 2017

John from Sightsailing Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Excellent platform for online booking; Top-notch and responsive customer service

We've been using Thundertix since 2011 for my busy sailing tour and charter business. Before we chose Thundertix, we thoroughly evaluated at least five other online reservation/booking software systems and found that Thundertix's combination of features, simple user interface , powerful back end for reports and pricing could not be beat. We are often approached by other competitors and have sometimes looked at other systems to see if we're missing anything and Thundertix combination of features and pricing (no ticket fees) wins hands down every time. The fact that you have total control over any fees (or not) charged to your customers is very appealing. When on occasion, we've had a suggestion for an improvement, we've often seen it implemented. If you have an issue you can get someone to respond quickly. They're all excellent. Thundertix is really top-notch.

Pros

Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.

Cons

Can't really think of anything.

November 2015

Rian from West Coast Rail

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

November 2015

eTicketing made easy

I have a small business where I have to sell tickets online to reach my out of town customers. And being small, I need every dollar I can get to keep my tours going. I have been using other 3rd party ticketing sites, and I loose a lot of my profit to pay these big sites their 3+ percent fee for every ticket I sell. My tickets sell for $150+, loosing 3-4% of every tickets adds up quick and I got sick of it, searching for alternative. Then I found ThunderTix!! Hands down, ThunderTix beats all of those ticketing sites. I pay a annual flat rate fee, therefor I know exactly what my cost will be for ticketing. And when you break down the ThunderTix cost per ticket, we're talking pocket change per ticket! That means, I'm actually making money off of my tickets again! But wait, there's more! I have full control of my ticketing options. I can upload my own logo design to every event. I can make my own color scheme for my invoices, that ThunderTix automatically sends to customers after a sale. I can add my own graphics on the "Print At Home" tickets that ThunderTix automatically attaches to the invoices. I can manually sell tickets on the phone if a customer calls me. The "I can's" can go on and on, you'll just need to sign up to see what I mean. ThunderTix has a great shopping cart with a built in credit card transaction portal. No more adding ugly PAY HERE buttons on my website, I just enter my credit card company's info into the site and boom, I'm taking cards!! Everything on ThunderTix looks very professional to the consumer and is less hassle than those other sites. And customer service is A+++!! My only con, is the coupon option. I only sell a limited number of tickets, so I am on the Starter Plan and I cannot offer coupon codes. Everyone likes to offer coupons codes to their customers, it would be nice to see the coupon option available for the Starter Plan subscribers as well. Thank you ThunderTix for a great product and service!

Response from Thunder Data Systems of

Replied February 2016

Great news Rian! We've now made coupons available to ALL levels -- even the Starter Plan you signed up for. We agreed with you that it should be made available to everyone, so we changed the Plans recently to reflect your request. Click on the Coupons tab in your account today to start taking advantage of all the various discounts and promo codes you can now offer. And, don't forget to peek at the How-To Video Tutorial on creating coupons for guidance.

March 2017

Gail from Clay Eichler Memorial Fund

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Clay Eichler Memorial Fund appreciates Thundertix and Pam!Ei

We started a non profit in 2014. I have volunteered in a lot of areas over my years, but I've never been one of the main people behind starting a non profit much less throwing a concert and golf scramble in the same day. With a lot of amazing help from friends our events were successful. I credit thundertix with the ease of getting information to supporters. This kept our contributors in the know, they knew when to expect their tickets to be emailed. We started solitciting money 6 months before our event. We did not want to mail tickets to them 4 months before they needed them... Please know when I say we had no experience, I mean we had none. Two of my friends who are either present/past treasurers of org. are also my treasurers. They input all the sponsorships, donations, ticket purchases, golf registrations, tshirt sales, etc. into thundertix. We were very hesitant at first, but with multiple calls to Pam initially and very frequently later, we are smooth sailing.She only showed concern and kindness when we called. This is so needed in our world today. I would recommend this to anyone who is selling tickets to an event. The availability to contact your donors is at your fingertips. We decided to email tickets to customers 2 weeks before our event. We send an email right away, to let them know we have received their sponsorship, thank them for it and let them know when to expect their tickets. It makes it so easy for everyone. The supporters and in our case, our volunteers. I spent many hours looking at different options and I know we made the right choice. The customer service from Pam is more than it's weight in gold. I am not kidding, she could help with every issue. This is only our 3rd year to use the software, in this time period, there have been several "upgrades". One other thing that made it really nice for us, especially as beginners, is the compatibility between thundertix and our credit card payment system. They worked it out behind the scenes where any credit card information is not on my website. When a customer hits the sponsorship or donate tab, they are immediately taken to another website where this information is taken on a much more encrypted safe site than mine. In 2 years we have given back $265,000.00 to our community. There has been a lot of information submitted in Thundertix.

April 2017

Glen from Deep Cove Stage Society

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Fee free ticketing system

We selected Thundertix because they did not charge us on the basis of a per ticket fee. Our customers hated paying add on fees, and Thundertix was the only company that we found that did not charge that way. The produce is easy to use, but most importantly enhancements and changes are made based on client suggestions. They have a forum that you can use to make a suggestion, and vote on other suggestions. We have been using it for five years and have been happy with the enhancements that they have developed. Any problems are dealt with very quickly by the support team.

Pros

Has a lot of flexibility for other season ticket passes, private functions, and for displaying ticketing information on our website

Cons

Would like more integration options with Canadian merchant gateways

Response from Thunder Data Systems of

Replied August 2017

Thank you for taking the time to share your experience! We wanted to let you know that ThunderTix now supports many different gateway options (and even currencies). At the time of this writing, we have 13 integration options for Canadian gateways, seen here: http://www.thundertix.com/features/sell-tickets-online-internet-merchant-account/ As always, keep sharing your ideas to help us improve!

April 2018

Nina from North Carolina Stage Company

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

I really enjoy working with Thundertix. It is a very user-friendly program.

Pros

The ease of use of creating events and how easy it is to apply the program to our website. I also enjoy the incredibly fast response from their customer service. There is also a Request a Feature page and you can ad your request or problem to it and vote for others that have already been submitted. The Thundertix team works on the requests in order of votes or sometimes fixes a glitch right away. The newest feature I got really excited about is the shopping cart, which gives patrons the option to purchase several events in one transaction.

Cons

That I can't get into an attempted order by a customer who made a mistake (in real time). I have to wait until the remaining checkout time has passed instead of being able to cancel the transaction for them and to start over.

August 2018

Katie from Main Street Crossing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Best Bang for your Buck!

We are able to offer fair ticket mark-up costs to our customers compared to other ticketing platforms which charge way to much for their services.

Pros

We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing!

Cons

I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to.

Response from Thunder Data Systems of

Replied October 2018

Hello Katie, First, thank you for the great review. I hope we continue to exceed your expectations. We are eager to improve our integrations. Were you aware that you can add your ideas as a feature request? We create many fantastic features as a direct result of those requests, so please take a moment to add your idea and the specific integration you'd like.

October 2018

Chesley from Abilene Ballet Theatre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Best decision ever!

ThunderTix has been the best decision we could have made! It is all easy to use, and the Support Team is quick to respond and meet your needs. They also are always taking suggestions from their customers about new features to introduce! (They even credit the customer when they do!) And the pricing is perfect for those of us who do not sell tickets year-round. You move to maintenance months/pricing until you are ready to sell again. I have been the sole contact person for our company since day one, and have never had a anything but positive experiences with ThunderTix!

Pros

This program has been easy to use since day one. Now we are beginning year four, and they introduce new features every year! It is easy to set up events and manage the behind the scenes of the software, and even easier to use it to sell tickets on location at our events, and it's the easiest to purchase them as a customer! Its a win for everyone! Reports are easy to run and are complete and customizable as to what information is included on them. And one of my favorite newer features is a daily email with total sales.

Cons

I really like it all! Possibly entering coupon codes had a bit of a learning curve to it, but I have it down now and it works like a charm.

September 2016

Alecia from Chenango Arts Council

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

ThunderTix continually provides outstanding service!

I was lucky enough to have found ThunderTix when I worked for The Cider Mill Playhouse in Endicott, New York, almost ten years ago. Stacy Chapman helped me learn the system and how to easily customize it for our oddly shaped (half circle thrust) theater. Our older, not-so-computer-savvy customers found it to be extremely user friendly and it really streamlined the box office experience too! Two years ago I became the Marketing Director for the Chenango Arts Council in Norwich, New York, whose ticketing system was really in need of updating. I suggested we look into ThunderTix, recalling the positive experience I had in the past. Stacy Chapman was still with the company and had gotten a well deserved promotion, but she remembered me from the Cider Mill! And I remembered her of course, because she was so helpful and proactive. The ThunderTix system proved to be exactly what we needed. Stacy once again held my hand through the set-up process, even though it wasn't really her job anymore. Pam Mason has also been extremely helpful, and our audience feedback reveals their experience just gets more and more enjoyable. What prompts me to write this is the almost uncanny ability ThunderTix has in predicting what I'm going to need next. The old seat blocking function allowed me to block our season subscribers' favorite seats so we could go online to the general public for ticket sales earlier than usual, which was great! But I faced the laborious old unblocking system which I knew would be time consuming. Lo and behold on September 1st, I can unblock seats with just a click!!! So happy! How did ThunderTix know? Just another example of listening to their clients and being proactively thinking ahead! I will always highly recommend ThunderTix to anyone looking for a straightforward, user-friendly, customer friendly, intuitive ticketing system, and I truly appreciate all the time and effort Stacy, Pam, and all the staff and programmers obviously put into their jobs. Well done, and THANK YOU!

April 2018

Glynnis D from North Vancouver Community Players

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Approachable company that listens to its clients, and has implemented great new features.

Pros

AFFORDABLE!!!!! Easy to implement, easy to train, easy to use, easy to maintain, easy to understand subscription models. Flexible as to gateway providers. We are a small not-for-profit community theatre group, entirely volunteer run. Our margins are very tight. We are grateful for your ticketing software that allows us to spread our reach to the internet. We now often sell out shows BEFORE the open.

Cons

There is often too much info on the FAQ & Community sites. I dont have the time to wade through it all looking for my quick question. Really LOVE your responsive support folks who will take the time to answer my questions, even if the answer is already out there.

September 2016

Shelby from Southern Arizona Arts & Cultural Alliance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use