Showing 1-18 of 18 products
FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites.... Read more
TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android... Read more
Lemax in a cloud-based tour operator solution that helps businesses in the travel industry to manage and automate sales, marketing, bookings and finances. Lemax helps businesses to manage group travel, customers, travel agents, service... Read more
Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read more
Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can... Read more
Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing. Checkfront features... Read more
BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend.... Read more
Bookeo is a cloud-based booking and reservation solution that caters to tour operators, travel agencies, schools, therapists, photographers and event organizers. The solution offers Bookeo Appointments, Bookeo Classes and Bookeo Tours... Read more
Resmark is a cloud-based business management solution for small to midsize tour operators that offers booking management, customer communication tools, guest experience management and social presence management within a suite. Resmark... Read more
Tourwriter is a cloud-based business management solution designed for tour operators that offers both inbound as well as outbound tour management functionalities within a suite. Tourwriter features itinerary creation which allows... Read more
bookingkit is an online booking management solution that helps tour and activity providers bring their business online, while also managing and marketing their bookings. The solution caters to any business which offers a service within... Read more
Rezometry provides tour operating software specifically designed for tour operators, travel wholesalers and transportation agencies. It provides the ability to manage front-end and back-end office processes including inventory, customers,... Read more
Multi Travel Incoming is an on-premise travel agency solution that provides businesses of all sizes in the travel industry with a Windows-based application to manage their day-to-day operations. Users can upload information for multiple... Read more
GP Travel Enterprise is a cloud-based tour operator solution designed for travel service suppliers, online payment service providers and businesses in the hospitality industry. Features include accommodation booking, a central reservation... Read more
Advensure is a cloud-based reservation management solution that allows travel agents to sell and manage tours, activities and rentals. Key features include a website builder, online booking management tools and payment tracking. Advensure... Read more
BlazeBE is a cloud-based booking solution for hotels, restaurants and more. The booking engine allows businesses to manage back-office operations, build packages for customers, record customer information and set terms for negotiations. Managers... Read more
ResLogic is a cloud-based travel and tour management software solution. It is suitable for small and midsize tour operators, travel agencies and central reservations offices. Primary features of the solution include an online booking... Read more
Technoheaven TMS is a cloud-based tour management software that helps with administrative tasks for tour operators, hotel management and activity package sales from within a single application. It is suitable for travel agencies and... Read more
As a tour operator, you’re already aware of the operational challenges you face. You need to manage customer bookings, schedule transportation and plan out daily activities, arrange entry to the sites your groups will visit, select the best local guides… and that’s only the beginning.
Now take a step back and ask yourself: What do many of these challenges have in common? They’re all, to some degree, challenges that require communication and organization. Thankfully, communication and organization are two things that software is very good at helping you manage. Tour operator software is software that helps you do just that.
In this Buyer’s Guide, we’ll cover the following questions and topics:
Tour operator software is computer software that’s tailormade to assist with the bulk of operations required to run a successful tour operations business. While there other genres of software that can help with this—CRM software, for example—these solutions often require additional tools, or expensive customization, to do what tour operator software can do out of the box.
Of course, no two tour companies are exactly the same, and that’s also true of tour operator software. To get the best return on your investment, it’s important to choose a solution that aligns with your specific needs.
Many tour operator software systems are deployed in the cloud and sold as Software as a Service (SaaS). This means companies pay for a subscription (monthly or yearly) to the software and can then access it from any device with an internet connection. This can be a huge benefit for on-the-go tour operators, as it lets them access software features directly on their mobile phones.
|Schedule management||Assists with scheduling and schedule management for tour operations and supporting services, often with a calendar-based user interface.|
|Booking management||Helps organize and confirm tour bookings and communicate with clients and vendors.|
|Website integrations||Tools like online booking interfaces can be integrated with your company’s website to provide real-time information to customers and website visitors.|
|Payment gateways||Tour operators can issue invoices and process payments directly, which can be integrated into a tour company’s website or accessed through a tablet or smartphone.|
|Rental management||For tour operators that also rent equipment, rental management applications help you stay on top of the tracking, billing and timekeeping challenges.|
|Customer insight||Insight and analytics apps help you better understand your customers, and turn that understanding into actionable strategies (e.g., ideas for promotions and tour packages).|
|Customer communications||Enables you to use email, VoIP and even SMS text messaging to communicate with customers in whichever manner they prefer.|
Businesses looking for more tools to manage lodging and flights might be interested in evaluating travel agency software.
The key to selecting software, regardless of your industry, is to begin the selection process by carefully considering the following questions:
How can software help us with our most common and repetitive tasks and workflow processes? The key here is to find software that will support and add efficiency to your existing operations. It’s rarely advisable to purchase software that will require drastic changes to your day-to-day operations, unless those changes are necessary for a new business strategy.
How can software help us meet our (forward-looking) strategy goals? If your company has plans to create a better online experience for guests, for example, then this should be kept in mind when weighing your many software options. Changing a company’s software infrastructure is often the most effective way of ensuring strategy goals are met.
After considering these questions, you can further narrow your list of options by asking the following:
What software do our business partners use? If you rely on third-party services for any aspect of your tour operations, consider how your software purchase could improve those relationships. For example, if a hotel that you work closely with has a particular hotel management system, you should consider how well your own new system might integrate with the hotel’s system.
At which locations will we need to access our tour operator software system? Some tour operators may only need to access the software from one workstation in their office. Others might need to access it from mobile devices, so guides can access and update information while out on a tour. This question will help determine which deployment model to opt for and help plan your budget for individual software licenses.
Increase customer satisfaction: When software handles some of the mundane tasks of running a tour operation, you and your staff will have more time to focus on the people that count: your customers. Many tour operator software systems also allow for customer and guest feedback, helping you stay on top of any complaints, compliments or suggestions for improvement.
Avoid double booking: Tour operator scheduling software can be a silver bullet for all of your scheduling woes, helping prevent double-bookings, among other things. The software is designed to track and manage multiple concurrent schedules, and some even do so in cooperation with your third-party business partners. It can even help prevent no-shows by sending well-timed reminders to customers with upcoming trips.
Increase sales of value-adding services: With payment portals and click-to-add purchasing capabilities, tour operator systems can improve your sales performance by increasing the value of individual transactions. For example, when a customer is about to book their beach tour, the software can ping them with an offer to add on a dive trip or snorkel equipment rental.
Improve insight into business operations: Ever wonder why some customers seem to love the special deals you offer online or through email marketing, while other customers only commit to purchases they discuss in person? Tour operator software supplies the data and insight needed to identify trends among your customers and answer questions like these.
Increase employee satisfaction: Tour operator software takes much of the busywork out of running a tour operation. With fewer repetitive tasks in the way, staff can spend more time focusing on customers and improving the business. It’s also worth mentioning that employees can become more engaged when they’re asked to do fewer repetitive mundane tasks.