About FareHarbor


FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.



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Supported Operating System(s):

Web browser (OS agnostic)

803 Reviews of FareHarbor

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(689)

4 stars

(96)

3 stars

(11)

2 stars

(4)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 803 reviews

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April 2018

David from ScooTours Denver Scooter Rental

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz.

I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here.

Pros

Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more.

Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me.

The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc.

Integrates with Viator and Expedia and other resellers. Has never ever been unavailable.

Cons

It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features.

Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful.

Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be.

I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model.

I can't complain about the cost. I pay them so little that I wonder how their business model works.

But I really have to get creative to think of any shortcomings. None that are software related.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied April 2018

David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

March 2018

Kaitlin from Volunteer Princess Cruises

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

From customer support to foolproof features, our experience with FareHarbor has been superb.

Pros

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Cons

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made in terms of format are quickly resolved by FareHarbor Support.

On another note, there are times when we make adjustments in the dashboard ourselves - without the help of customer support. Yet, often those changes still have to be submitted to FareHarbor support staff, so they can make those amendments appear on our website to customers. It feels repetitive. If those small changes could automatically be reflected on the website, we feel both our staff and customer support staff could become more efficient.

Finally, there seem to be plenty of features available at FareHarbor of which we users are unaware. For instance, our website was outdated and desperately needed some attention. We weren't aware we could get a website upgrade, or makeover if you will, until a support staff member reached out to us about that possibility directly. Perhaps implementing a list of available features - especially those that are at no additional cost - to all users would be a positive change all around and would ensure use all parties are using FareHarbor to the best of their ability.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied March 2018

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

May 2017

Tony from KapohoKine Adventures

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Finally! Reservations software that makes sense for small business.

Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company.

Pros

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor.

Cons

We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied May 2017

Wow, Tony! This review is amazing. Thanks for taking the time to leave some feedback on FareHarbor. It's always been a pleasure working with your team!! If there's ever anything we can help with in the future, you know we're always here. Thanks again.

May 2017

Christopher from City Sights Utah

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Lightyears beyond Bookeo

Everything related to booking and reservation management, payment processing, etc.

Pros

Very deep, extensive functionality. It blows me away how much you can do with this software. The level of customization is mind boggling. We were formerly with Bookeo and it was alright, especially considering the low price, but it was quite simplistic and that caused us some frustrations. It was also pretty outdated in the user interface appearance.

Fareharbor booking interface looks very slick and it's a lot quicker for customers and reservationists to make bookings. The software on the backend is very powerful and well thought out. You get complete functionality on mobile and iPhone app that you do with desktop. Bookeo was frustrating how watered down their mobile version was. And they said they had zero interest in making an iPhone or Android app.

Fareharbor is a "full service" solution the likes of which I have never seen. They have a department that will create a new Wordpress website for you, a dept that works to set up affiliate access so third parties can book through the system without calling you. They integrate seamlessly with Viator/Expedia/etc. They have several teams of people that specialize in different areas. You get a ton of attention as a new customer and they take care of almost all the setup work. If you are the type that doesn't want to learn how to do any of this kinda stuff yourself or you don't have the time to, Fareharbor is a great solution. I was skeptical that any booking software could be THAT much better than another, but it really is.

Cons

I was very excited to hear about all the many impressive features they offer. What I didn't realize is that it takes a lot of effort to set them all up. Granted they can do ALL of the work for you, so you're in no way left on your own with any of it. But it does take time.

I'm a do-it-yourself kind of person; Bookeo was 100% do-it-yourself and I was fine with that. I'm the type of person that doesn't like asking for help or asking other people to do something for me. I want to figure it out and customize it myself. ...Fareharbor is NOT a do-it-yourself system. You will absolutely need their help for a lot of the features to get set up properly. I tried exploring on my own to set up some customization and there's no way you'd be able to figure out most of the feature setup on your own. To be fair, their software isn't designed to be that way, though. It's not a Squarespace/Wix/Bookeo style product. It's very customizable, and as such, you need their help.

It takes some time, dozens of phone calls and emails over the course of weeks (and months, as you fine-tune the deeper features). And there is a learning curve. But the depth of functionality and the extensiveness of their software is worth it in the end. Tech support team is great, always taking calls 24/7 (email response time is kinda slow though). Can't imagine anyone else being better. I see why they have so many customers.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied May 2017

Christopher, Thank you so much for the detailed review! We love hearing this kind of feedback from our clients, and appreciate you taking the time to lay out your experience. We're always looking to balance our catalog of features with overall ease-of-use. But know that we'll be here 24/7 while you learn your way around the more complicated features! Thanks again, Becca

May 2017

Elisa from Gondola Adventures, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Super helpful and friendly staff; this software solves so many problems for us!

Online bookings 24/7 is huge for us. Fewer phone calls and a greater ability to focus on providing the product rather than selling.

Pros

It has tremendous functionality. It can be used with very simple business models, as well as very complex ones. I use it for three different companies. One is very basic, bare-bones. The other two are extremely complex, so I have been digging into the myriad of features and functionality over the past three months as we launched it for the two more complex companies. There is a lot to learn for the more complicated businesses (as expected), but once I figured it all out, it all makes sense and I am able to really maximize the functionality.

The staff is very responsive and always there to help with questions, problems, and even assigning tasks to them.

In addition to providing booking software, they also designed new websites for me for free, which increased the company's visibility online, so our sales have increased. The also have a free online call center (I haven't made use of this yet).

They are constantly rolling out new and better upgrades.

I am extremely happy with this product and with the staff behind it.

Cons

FareHarbor charges the customer 6% of the gross for online bookings (the customer isn't charged this 6% if they call in and book directly over the phone). I'd like to have the option to absorb that 6% on our end so the customer doesn't pay it. The closest we can get is to offer a 6% online booking discount, but I would prefer the option of allowing us to absorb a portion or all of that 6% on the back end instead.

That being said, until I started typing this review, I've never thought of asking them if they would be willing to implement an option like this! I'll be asking tomorrow. Knowing they are constantly improving the product and they do take customer suggestions seriously, I wouldn't be surprised if they consider doing this in the future.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied May 2017

Thanks for the lovely and detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours. Never hesitate to reach out with any questions or suggestions! Thanks again, Becca

January 2017

L from Mind Games Clovis escape rooms

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

WOW, I am SO happy with this system

We chose FareHarbor after having issues with our past "#1 Online Booking System," including it's failure to list a calendar when our site was viewed on mobile. I wouldn't have left if not for the stream of failures of the other software, which was pretty nice when it worked... now I'm happy it happened because FareHarbor is amazing. We are an escape room business with 3 themes, 4 rooms, 5 menu selections. It took a few days to get everything dialed in with FareHarbor, now the system saves me so much time and effort. The flexibility is amazing. I was a little worried because, although you can do everything yourself, it seemed you are encouraged not to. I worried this was going to be an issue, but their customer support is top notch. If I want schedules, promotional campaigns, ANYTHING changed, they get it done, and probably faster and smoother than trying to do it myself. Yet I still have the flexibility to easily change and add bookings, dates, prices, availability to individual activities on the schedule on the fly. Two of our rooms can be booked together or separately. We used to put them on schedule separately (book individual rooms this time of day, book pair of rooms for bigger groups that time of day) since if one of the rooms was booked, the two room option was no longer available. With FH both options are on schedule and customer demand drives the calendar selection... if one is chosen, the two room option automatically stops displaying, and the other room can still be booked individually (and visa versa). I saw someone mention the "cost" of the system. We weighed this against other systems and find the cost differences to be pretty much a wash. Their credit card rate is great, especially compared to the cost of going with one of a few other popular escape room booking systems, I would have had to pay for a gateway, route with a merchant's account, pay a variable and mostly higher rate for credit cards... this is all in one and so easy... and a few less things I need to keep track of. Yes, there is a convenience fee for online booking, we absorb this fee into our prices. And really, it's a booking you may not have had were it not for the booking system. They have many features I'm sure (or would hope) other systems have such as auto booking cutoff times, auto email confirmations and reminders, etc. Actual 24 hr cust svc, not "you can contact them 24 hrs a day, leave a message, but not hear back until the next business day."

Pros

Flexibility, ability to change items on the fly and really give the best customer service I can because I can be flexible. I integrate it with my personal calendar so I get the bookings synced right to my phone. The ability to be flexible. Did I mention how flexible it is?

Cons

There are a couple items that are tricky to set up, but why would you when you can just email or call and have them do it. I'm learning to delegate to them, and it's freeing up even more of my time... ok that part's not a con, but the tricky to set up thing is.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied April 2017

Wow! Thank you so much for the detailed review. We hope you know how grateful we are for your support. Flexible is our favorite word too! We're very excited to hear that we've delivered on that. If you ever need anything in the future, never hesitate to reach out. 24/7 means 24/7! Thanks again. - Becca

July 2016

Bridgette from Carolina History & Haunts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Life Changing!

My husband and I co-own our tour and have been open for about 10 years. We currently have about 5-7 additional guides, depending on the season. As our tour grew, as well as our number of employees, it was impossible to stay on top of everything that needed to be done. Thanks to FareHarbor, we have been able to free up time, and begin to grow our tour again! Outside of our outstanding guides, nothing has helped us to grow and manage our tour as much as Fareharbor!

Pros

Easy to edit tours. Updating tour times and dates is simple. Guide assignment, helps us and the tour guides keep track of their schedule. Tour guides can check people in, and we can see it in live time. Cost is low and very much worth the money. Clean web integration, and it blends nicely within our website. Customer information is easily available and easy to change, rebook, refund, etc. Very easy to track past reservations and customer info. Top notch customer service; they have actually taken the time to create items specifically for our company.

Cons

On the cons, there are only a few items that honestly are tailored more to just my specific needs. I wish there were more restrictions for tour guides. I would like to prevent them from changing certain settings, especially the ability to change and see other tour guide info. My other request is for a wider range of reporting. I would specifically like to be able to see the monthly breakdown by: the tour guides who led the tour, as well as the number people on the tour, and the method of payment broken down by cash/cc. In other words, we need to see how much money the tour guide collected for one month and how many people attended their tours. A small amount of tech experience is helpful but not required.

June 2016

Terry from Shutter Tours

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Excellent Software and Customer Service

We have been a tour business providing tours since 2009 and have tried many reservation systems. Fare Harbor was the first reservation system we used that works the way we do. We have had frustrations with other systems that seem to not understand how a tour business operates or didn't give us the flexibility we needed. From the very start, Fareharbor was great to work with in getting everything setup properly, even helping us transition during the middle of a busy season. Their integration with Viator allows us to sell out many tour dates which has really helped sales.

Pros

I'll bullet point my favorite features.

Designed the way we work from the bottom up.

Allows us to assign tour guides with ease and notify them about these assignments and send out reminders.

Having tour buses, I really like being able to create a route and assign a pickup time to hotels. This information is listed on the confirmation so we no longer have to call each customer to give them a pickup time like our our old system.

Booking is quick and easy from the back end

I like the ability to see upcoming bank deposits with ease. Deposits have always been made on time, helping us gauge cash flow.

I like being able to add internal memos and notes to each customer for special requirements on tour.

Review reminders being sent out a few days after our tours have helped increase our ranking on Tripadvisor.

Low merchant fees for taking credit cards

Cons

I would like the ability to see a net price for Viator reservations, not the retail price in our reports.

I would like the ability to reduce the ticketing fee that is charged to our customer, by either splitting it or even having us absorb it, and being able to test sales this way. Customers often go to Viator after hitting our reservation system to make their final bookings.

August 2016

Addyson from Sundance Resort

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Great reservations system from the first season

Implementing Fareharbor as a new program went really well, thanks entirely to the exceptional customer service support (shout-out to Raleigh and Mikaela). They were always available by phone and email and training went very smoothly. I was thoroughly impressed that Mikaela was involved and aware of events occurring within our department, and sent her condolences and her support. Because of this, Fareharbor feels more like a partnership than a "client" type relationship. The actual program is very user-friendly which was a significant selling point for me. It is also easily implemented across other departments at our resort. Overall, I have been very satisfied with the functionality and overall performance of Fareharbor.

Pros

It is very user friendly for front-end staff
Mobile version is great
Customer service is EXCEPTIONAL and they have a thorough knowledge of the program.
Permissions are easily customized across users. This was a huge bonus, and has been very helpful so we can limit access to those who do not need it.
Affiliate set-up is easy, and has a very fluid application. I have been very pleased with how we are able to implement partnerships with this program.
They are consistently working to update the program.

Cons

Discounts are not easily implemented. We consistently have to find "work arounds"
The automated emails do not allow for customization. Different departments use the automated confirmation email, but the resort address and contact information HAS to remain the same across departments. It makes it difficult for guests to contact us.
Smartwaiver is minimally integrated. Our last reservation system automatically imported name, height, and weight from the waivers. This was a huge perk, and did not come with Fareharbor. We were promised that programming would work on it, but we have not seen results.
There were not P2P Card readers for the desktop version of Fareharbor. Because of this, we had to purchase 3 iPads and use the mobile app in order to be PCI compliant for customer credit card security.
Invoicing has to be done manually. It cannot be scheduled to happen automatically each month.

May 2017

Bond from Witches Brew Tours

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2017

At the end of the day, Fare Harbor does everything we absolutely need and works seamlessly.

Still getting benefits. Can't say enough about super responsive customer service. If you need something and they can do it, they will do it.

Pros

convenience. negligible downtime. once it's set up, super easy to use. Extremely responsive customer service whether you call or email and some of the fastest email customer service I have ever seen. They know their product - no matter who you work with. Don't see what you need? just ask them. They've done a lot of "custom" (for lack of a better word) work so we can better accommodate our needs. Any company using reservations can afford this platform. Continuously one of the highest rated among reservation platforms. Reporting system. User permissions. You name it, Fare Harbor can do it.

Cons

There are only two things I can say I like the least - 1) FareHarbor would save a million man hours if they would offer the fareharbor credit card slider that connects to your phone, like Square. Having to manually enter all the credit card info when on-site for walkups or partial payments can slow me down considerably. and 2) More robust crew scheduling abilities. For example, I'd like my guests to be able to request specific tour guides - so ability to assign crew to specific customers would be very helpful for me.

I don't dislike the new reports, but I definitely like the old Legacy reports better. I don't use many reports in fareharbor but the ones I do, I prefer the older Legacy. The new reports are not showing any private or locked tours in reports.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied May 2017

Bond, Thanks for taking the time to us a review! We really appreciate the candid feedback. If there's anything we can help with in the future, please don't hesitate to reach out. We're always available. Thanks again. Becca

November 2015

Anonymous

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

November 2015

FAREHABOR IS HEAD AND SHOULDERS ABOVE THE COMPETITION

We vetted about six of the top online tour booking companies for our walking tour business in Manhattan and FareHarbor stood out far and above the rest. We immediately signed on after the conference call and looked no further. We were so impressed with FareHarbor’s customer management system which met all the criteria we were looking for including the flexibility of being able to use the system for cash on the spot sales, all the bells and whistles related to communicating with our customers with customizable booking confirmation and reminder e-mails, alert e-mails for weather, customer database, less clicks till purchase, fast and easy, good calendar layouts, etc. Cost was extremely important to us and FareHarbor had the lowest processing rate out there. It was an intuitive decision that we would be happy working with FareHarbor but we have been really blown away by what a uniquely smart company FareHarbor is. Since we spoke to many of their competitors we could easily see the difference in how FareHarbor operates. We come from a Fortune 100 company background and FareHarbor embraces the same attributes of continuous improvement, flawless execution and outstanding customer service that are hallmarks of a great company. FareHarbor gets a ten in the trust department. We trust the folks at FareHarbor to do the right things fortheir customers and continue to keep ahead of the curve and upgrade technology and services as they become available in the future. We value this company as a strategic partner going forward to grow our business. The company culture is outstanding and we know they mean it when they say “we do well when you do well”. They get this symbiotic relationship between our business and their business in a way that their competitors do not in our opinion. And the biggest bonus is that FareHarbor has the absolutely nicest people working for them. It is just a pleasure to deal with all the folks at FareHarbor. Kathleen Kavanagh NYC Street Smart Tours

Pros

FareHarbor is a great company to partner with if you have a tour or activity business.
Customer support is outstanding.
Good customer feedback on ease of use.
Excellent database.
Easy and flexible system.
Allows us to do cash sales on the spot.
Flawlessly connects us to our customers.
We really appreciate their low processing cost.

Cons

So far we have not found any cons

Response from FareHarbor of FareHarbor Holdings, Inc.

Replied December 2015

Hi Kathleen, I can't thank you enough for taking the time to write this outstanding review! We are so lucky to be working with NYC Street Smart Tours, and it means the world to us that you feel the same. Thank you for all of your positive feedback from software functionality to your trust in us as a partner. We look forward to growing with you, and are excited to share all the innovative features that our product team will be releasing in the future. Thanks! Lauren

August 2016

Marisa from Expedition Escape

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2016

Great Booking Software!

FareHarbor was wonderful! We are an Escape Room in Pennsylvania. We began our business using Bookeo, as that is what almost every escape room in the area and ones we'd been to used. FareHarbor contacted us, gave us a demonstration, and we fell in love. They completely set everything up for us so we didn't lose any bookings in the process since our service was never down. They then incorporated into our website for us. It was great and their customer service has always been great even now!

Pros

They truly have some of the best customer service around. They are available 24/7 to call or email and return your calls or emails within the same day. Sometimes they will even set it up for you which is wonderful when I'm in the middle of working a busy day. Then I can always give them a call to ask how it works or how I can adjust it that way I can learn when I get a break.

Both the customer view and the behind the scenes view is extremely clear and easy to work with. Rarely do we have customers confused on how to book/reserve something, unless they truly don't know how to use a computer to begin with.

Cons

I wish they would incorporate something that would allow customers to immediately book another room/service/tour/etc. Maybe even just a link. It would be really awesome if you could add another thing to your "cart" per say and pay all at once instead of making multiple bookings.

Another thing that would be nice is almost an employee area like a scheduler system. This way employees could request time off and see large sections of times that they are working. Currently, you can assign them to a reservation but it would nice to have them be able to look and see they work 11am-4pm rather than see they are assigned to a 11:30am, 12:00pm, and so on appointments.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied August 2016

Hi Marisa, Thanks so much for taking the time to leave us a review! We really appreciate your feedback on using FareHarbor. Never hesitate to reach out if there is anything we can do to help! -Gabby

August 2015

Vince & Emily Shay from Avila Beach Paddlesports

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

August 2015

Helped Our Paddlesport Company So Much!

We looked EVERYWHERE for booking software that was the right fit for our paddlesport company. This product is designed for adventure outfitters, so it works. How do you book a tour, ask people their height weight etc, require they can swim, remind them of their appointment, take payment immediately, quickly adjust tour/lesson calendar for staffing, weather changes, large events, etc? These were the issues that we were facing as a company, and FareHarbor was the answer. Customer Service: Incredible! So awesome to actually deal with real people who respond quickly to questions via phone call and email. Always friendly and helpful! They took HOURS of their time to help us set up our site so everything was just right. Plus, they do all the integrations into your website for you (hooray!). Once it's all set up and integrated into your site, it's easy to use the program to make changes and manage bookings. And they are all really nice, down to earth folks. Product: Love it. It takes a little while to figure it out, but FareHarbor provides free training (really, it's free), and ongoing support. We've seen a significant increase in sales with the calendar booking option. Plus, the software is easily configured to ask customers important questions that help us set up their kayak and paddleboard tours and lessons. If we have bad weather coming, staffing problems, or other events planned, we can quickly take down availability. On the other hand, we can quickly add availability, too. Any changes that need to be made, we can easily do it ourselves. We don't have to relay the info to a web person and wait for them to do it. Pretty sweet! Booking used to require A LOT of our own time, making phone calls and emailing. Now, we have much more time to actually get away from the phone and computer to do what we love! You can personalize contact settings, so customers still get quality customer service and all their needs are met. You can customize greetings to add your own brand "flair." Value: Excellent! No fees, only % of amount booked directly through FareHarbor service, and the rate is better than Square, which is what we were using to send invoices to book tours and lessons (hello, time consuming!!). Win-Win-Win. So happy with it, we've referred it to our friends who have surf schools on the Central Coast. Thanks FareHarbor :) ~Vince and Emily Shay Avila Beach Paddlesports

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied August 2015

Hi Vince & Emily, A big thank you for all the feedback here. We're doing the happy dance in honor of your increased sales and increased free time. Makes us so stoked to know we're helping people grow their business and do what they love! Win-win-win is right. Never hesitate to give our support team a call if you have any questions! We got your back, 24/7. Thanks, Becca

June 2016

Dionne from Hawaii Adventure Center

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Intuitive, state-of-the-art, easy to use , & MOST of all outstanding customer service

We implemented FH 1 year ago. Since then, we've seen a significant increase in online bookings, we're enjoying affiliate partner bookings at all hours of the day without any effort on our part, and we've also experienced improved processes internally because of all the features that FH has to offer from daily manifests, reporting and trackability.

Pros

We like most that we have control over our fleet inventories, what our online customers can see versus our staff, ease of use and the unmatched top-notch customer service and support. The customer support team is extremely responsive and helpful!

Cons

After using more than a handful of commonly used software in the state as an affiliate partner with relationships with many activity providers we've realized that there is not a software that has everything that the end user may envision (this is not a negative). FH is by far way ahead of the game. There may be minor features that you're used to seeing with your current software that may not exist. The good news is that if you send in a wish list email to the support team it will not be ignored. They will do all that they can to implement your ideas into the software. They have a team of programmers working tirelessly on improvements every day that customers bring to the table. I've seen many of our wish list items come through to fruition. I love this because our ideas matter. We have worked with software in the past that would just say, "sorry - it doesn't do that."

August 2016

Richard from Black River Outdoors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2016

Just finished our first busy season with FareHarbor

We just finished our first busy season with FareHarbor. We use it for Kayak Tour and Kayak Rental reservations. We use The Booking Ninja for our phone support, and they are experts on FareHarbor (they recommended it to us). Between the two companies, we now are freed from answering phones, and can focus on making our tours the best they can possibly be. There are cheaper solutions out there, but they lacked some of the rich features that we needed. Here are my comments: ' Very powerful tool ' the only one that we found that could handle our need to seamlessly share kayaks between tours and rentals. This let us move our kayak rental reservations to the web, saving us a lot of work on our end. ' Not as intuitive as some other options. Some of the more powerful features work, but are not easy to understand from my end. Fortunately, we use 'The Booking Ninja' for our phone reservations, and they are experts on FareHarbor, and handle most day to day modifications for us. The FareHarbor staff did the original setup and handles any modifications that are beyond the Booking Ninja's capabilities, so the complexity is not as big a problem as we feared. ' Tool is steadily improving with new capabilities. These improvements have let us handle more complex scenarios without having to jump through hoops. ' Support has been very responsive. We work through our representative for most things, but can also simply call or email the support team.

Pros

Very powerful features. This lets us handle our most complex needs. This is why we moved to FareHarbor.

Cons

Some of the powerful features are hidden from the casual user, so it is not always intuitive when a change is needed. Fortunately, we can just let The Booking Ninja or FareHarbor support know what we need, and they will do the necessary changes.

April 2018

Bill from Atlantic Kayak Tours

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Fareharbor has been one of the best business decision we have ever made.

Makes signing up for our programs easier for our clients and easier for us to manage.

Pros

Fareharbor is totally customer focused. They work to help us grow our business. You hear businesses say these things but usually they are only looking to grow their business. Fareharbor's customer support is the best we have ever used. Most of the service is easy to use but when you need that extra help, Fareharbor is always there to help with staff that are professional and know the product well. They both save us money and at the same time help us grow our business and make more profits.

The bottom line is if you have a business that takes reservations, you should be using Fareharbor.

Cons

While I think the service is easy to use, I hope (and know) it will get easier and move powerful each month. Fareharbor is constantly updating the service and the updates are mostly transparent to us and to our clients. I really don't have anything even a little negative to say about Fareharbor.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied April 2018

Okay, this might just be our new favorite review! Thanks for the wonderful feedback. We really appreciate it. It makes us happy to hear that our customer focus shines through. If there's ever anything we can help with in the future, please don't hesitate to reach out. Our support team is always available!

January 2019

Saba from PhotoWalks

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Best Reservation Software + Awesome Customer Support Team!

There is tremendous support from the FareHarbor team to ensure that things are operating properly and moving forward. They value a tour business no matter how small or large. There are team members who have specific expertise in the online digital world(ex. SEO specialist, partnerships). The Support Team members are friendly, knowledgeable and always willing to help resolve an issue before ending the call. Customer Support is open 24/7 /365!!! My website was created and is hosted by FareHarbor— all at no charge. What an amazing perk! I love having control over editing my website. It’s a HUGE plus to not pay a developer to do the edits. FareHarbor rocks the booking reservation software world!

Pros

FareHarbor is the #1 booking software in the tourism industry! It is the absolute BEST company for tour operators to partner with for reservation software. They are on the cutting edge of reservation technology and have experienced astonishing growth since launching in 2013.

I've been onboard with Fare Harbor for almost two years now. My sales have increased ever since I joined. My Account Manager is so supportive of me and my business and gives me strategic advice based on a Google Analytics report.

Cons

One task in particular could have fewer steps: changing the date of a tour.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied February 2019

Aloha Saba! Thanks so much for your honest review! It is important to us that we have a team that is just as fast, powerful and adaptable as our software. We value your partnership and its important to us that you have the tools and resources to grow your business!

January 2019

Steve from Strasburg Rail Road Company

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

More than just software

The folks at FareHarbor have created a culture that is dedicated to taking care of their customers. And they understand that to do that well, I need to be able to take good care of my customers too. From onboarding, to management transitions, to routine support, the team at FareHarbor has truly been a pleasure to work with.

Pros

FareHarbor provides our business with a solid platform from which to sell our tickets, with particular emphasis on online conversion. The ability to manipulate booking flow for various seasons, events, and accommodations is key, along with the ability to shape consumer expectations through confirmation and reminder emails or text messages. Adjusting bookings is simple and intuitive. On top of all that, FareHarbor's SUPPORT is top notch.

Cons

Because of the depth and breadth of our product offerings, FareHarbor can at times be a cumbersome dashboard to work with at the Point of Sale level. But I wouldn't trade the flexibility that we have to negotiate bookings and assist customers for something simply less-cumbersome.

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied February 2019

Hi Steve! Thanks so much for your honest review and spotlighting our support teams. Our culture involves treating every customer like Ohana and we are thrilled to hear you feel the same way. We understand that features housed in our powerful booking software can be a bit intimidating but please do not hesitate to reach out to our support team if you every have questions. We love talking about dashboards!

May 2017

Anthony from ReefCI

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

FareHarbor is a life-saver!

Pros

FareHarbor is the single best software purchase I have made for my business. It has streamlined my whole booking procedure. I was using an antiquated system - trading countless emails with guests and chasing leads non-stop. FareHarbor is so much more efficient and saves me countless hours. Moreover, FareHarbor's software can be tailor suited to your individual business needs. FareHarbor has allowed me to capture all necessary customer information and forms upfront! In addition, as a web-based application, I can access my booking calendar from anywhere in the world that has internet connection - so I am always connected no matter where I go. However, the best part about FareHarbor is the customer support and help! There 24/7 phone support is amazing - and it's real people, not automated. When I transitioned to this new software, I relied heavily on the helpline support - they are fabulous! Also a special thanks to one of the customer representative in the Channel Development team who has worked so hard on my behalf training my agents on how to use the software system!! She is the best!

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied May 2017

Wow, Anthony! This review is awesome. Thanks for taking the time to leave us some feedback. We're so excited to hear that FareHarbor has helped streamline your business processes and that our customer support has been helpful! If you ever need anything in the future, please don't hesitate to reach out. Thanks again. Becca

January 2019

Monica from Drums of the Pacific Luau

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

FareHarbor-A+

Overall, very happy with FH and as mentioned previously, the support team is extremely responsive. Also very helpful and very friendly to work with. Never condescending or over technical in their responses.

Pros

I like the ease of use and quickness of FH reservation making, the integration with other activity providers' systems, which reduces the workload of our staff of taking reservations, and also the streamlined invoicing. The super quick and friendly support responses are much appreciated. I love the ability to be able to provide special pricing through personal links for groups, and that it notes these reservations on the manifest for easy identification.

Cons

The reporting features are fairly cumbersome with all info coming in, and having to drill out what you don't need, instead of the opposite of entering the parameters of only what you want. Reporting does not offer time period comparison features either, such as YOY or YTD reporting. Of course this can be accomplished by running them separately, though..

Response from FareHarbor Holdings of FareHarbor Holdings, Inc.

Replied February 2019

Aloha Monica! Thanks so much for your review and feedback. We are thrilled to hear that FareHarbor was helped grow your business and streamline operations. We are glad to hear that our support team has been able to address any of your issues or concerns! You are part of our Ohana and we want to ensure you are always set up for success!