Branded website
Supported Operating System(s):
Web browser (OS agnostic)About Rezometry
Rezometry provides tour operating software specifically designed for tour operators, travel wholesalers and transportation agencies. It provides the ability to manage front-end and back-end office processes including inventory, customers, financials, operations and reporting.
The central reservation system of Rezometry allows users to handle both fixed and dynamic itineraries. The supply chain management system manages various types of travel products and services, pricing, room configurations, dates and much more. Vendors can update their rates, pricing and dates through the vendor portal.
Rezometry supports various selling channels including business-to-business, business-to-customer, web service and mobile. It has a customer relationship management...
13 Reviews of Rezometry
Average User Ratings
Overall
4.77 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
August 2020
Rachel from BigEasy.com
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
August 2020
BigEasy.com
From start to finish with our conversion from our old software, [SENSITIVE CONTENT HIDDEN], and the entire Rezometry team has gone above and beyond to ensure that we have what we need and to help us with training, product setup, reporting, etc. They truly are a pleasure to work with. We would not have been able to get through the first week of operations in this new system without the help of [SENSITIVE CONTENT HIDDEN]. They came to New Orleans and worked tirelessly with us to ensure that everything went as smooth as possible. Still to this day, [SENSITIVE CONTENT HIDDEN] is always responsive and willing to help with any issues or concerns we have. HIGHLY recommend!
Pros
I love that the face of the software is very user friendly and the steps are pretty much self explanatory as you move to the next step. I also love that I can use the software from any device as long as it has Google Chrome and I don't have to be connected to a server to use it. Being able to check something from my phone while I'm away from my computer is AMAZING!
Cons
I've had is a few reporting and manifest formatting issues, but it's nothing major and the reports and manifests still help get our job done. Also, a monthly calendar view of availability would be nice rather than just a weekly view.
Reasons for Switching to Rezometry
There were just too many issues with the previous software and we wanted something more user friendly.
Response from Rezometry
Replied August 2020
Thanks so much Rachel for the wonderful review and your kind words. It is a pleasure working with you and the Big Easy Team.
August 2020
Lewie from Worldwide Quest
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2020
Travel Software
Has allowed us to operate a complex travel program with multiple vendors, multiple currencies.
Pros
The functionality of this web based software, integration of CRM with accounting, use of tasks and the customization of various reports
Cons
Not having email. Lack of a manual...we pretty much had to write our own manual
Response from Rezometry
Replied August 2020
Thank you so much, Lewie for the kind review. We really do appreciate it and are thrilled you are happy with the software. I just wanted to clarify a couple of things for the benefit of others. Rezometry DOES HAVE an integrated EMAIL system for sending client documents and vendor requests and you can receive emails back from the clients in your own personal email inbox, based on the user who sent the documents. And Rezometry DOES PROVIDE EXTENSIVE DOCUMENTATION for the system. In this case, Worldwide Quest wanted a document that was specific to their exact setup. And in an effort to help, we created a unique document just for them, but alas it was not specific enough. They wanted company users guide and our documentation is more generalized. But through our one on one training, we can assist you with determining the best set up for your company, which is what we did with Worldwide Quest so they could create their own documents.
August 2016
Bill from EDU Trips
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2016
Robust feature set with room to grow.
Our original demo of the product was great, it had all the features we were looking for at an unbeatable price. You can additionally have third party integrations added depending on your needs (at an additional cost). The free floating, layered windows inherent in JAVA based applications don't provide an ideal UI. These limitations of the JAVA environment do not interfere with the functionality. Would like to see pathing/breadcrumbs or the ability to nest dialog windows in future releases (More Adobe, less Sungard for reference). The documentation could be more robust, but their reps are responsive enough to get you the answers you need.
Pros
Fully featured reservation engine. Attentive customer service.
Cons
JAVA based UI, would like to see a Mac icon to launch instead of from Terminal.
August 2020
Sarah from Scout
Company Size: 2-10 employees
Industry: Leisure, Travel & Tourism
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Supper efficient, friendly and helpful service
It has increased the productivity of my team and created an organised back-end.
Pros
The new web UI is great and very speedy to use. The best thing about Rezometry is that you're working with a small team that's completely invested in making it work for your business. The personal support is beyond incredible, very patient and goes well above and beyond compared to other software companies. Their API allowed me to integrate it into our website.
Cons
Like adjusting to any software, for non IT geeks (like myself), there can be some things that are difficult to get your head around, but the customer support is always helpful trying to fix it or help you understand.
December 2015
Thomas from Red Arrow
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2015
Flexible, Robust and Easy to Use
At Red Arrow we are more than a transportation company, we are part of each community we service. Our recognizable coaches have been traveling since 1979 and we are proud to have become the safe, friendly and trustworthy company people have come to rely on to get them safely to their destinations and safely home. As one of Canada's leading motor coach operators, it was critical to our success to find a reservation platform that could handle our volume, unique business requirements (seat selection, rewards programs, online payment, mobile platform, etc), and unwavering commitment to maximize efficiency and provide great customer service. This is why we chose Rezometry about 20 years ago. Rezometry has been flexible, robust and easy to use. Rezometry staff members are helpful, attentive and responsive to our needs. We have been very impressed with the team from Rezometry that provides support & system management. Rezometry developed our integrated, state-of-the-art online booking engine and mobile website, to allow their customers to book their travel and manage their accounts. It's been two decades since we started working with Rezometry and we would highly recommend them and their Rezometry platform.
