TrekkSoft Software


 

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

 

TrekkSoft - Tour management
 
  • TrekkSoft - Tour management
    Tour management
  • TrekkSoft - Custom websites
    Custom websites
  • TrekkSoft - Mobile tour management
    Mobile tour management
  • TrekkSoft - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

160 Reviews of TrekkSoft

 

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Software Advice Reviews (24)
More Reviews (136)

Showing 1-20 of 24

Terence from Leisure, Travel & Tourism
Specialty: Domestic Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

CEO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

More front end templates with potentially display advertising as idea.

Pros

Simplicity and flexibility. Adaptable to most real world requirements and tour offerings. Well thought out work flows and seemly intuitive.

Cons

Currency and some fees. Not clear on enrollment. Still trying to figure it out. Some processes need to some refinement and occasionally we run into minor software issues.

Review Source
 
 

Ana from Sequatours - Ria Formosa Boat Tours
Specialty: Boat Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Comparing to other tour operator systems the fees charged are competitive, and the support system is friendly

Cons

The back office interface may be a little challenging to understand, some information is hidden and you have to lose some time. Since it's not a system we use daily, we would prefer less fuss, but this is the use we make of it, for other may be easy

Review Source

  Response: Vanessa, TrekkSoft

Date: October 2018

October 2018

 

Dear Ana,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are very happy to hear that so far you have been successful with our software and that you are comfortable with our support service.

We do understand that the back office interface can be a bit challenging sometimes, so we have in place already a project to modify our design and make it more user friendly, so your comments are very well received and useful, meanwhile please count with your assigned integration specialist for anything that you may need or trust on our documentation and videos online.

Kind Regards,

The Trekksoft Team

 
 

Micaela from GREY srls - Gaia Food Academy
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Helpful but something to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The procedure for the insertion of activities is quite intuitive and easy to use as the setting of prices and dates

Cons

The customization of vouchers and outbound customer documentation is less intuitive and laks of a preview

Review Source

  Response: Vanessa, TrekkSoft

Date: October 2018

October 2018

 

Thank you for taking the time to leave us a review, we are happy to hear that you have been successful so far with our software and that you found it intuitive in one of the most important aspects in the set up. I already passed your feedback about the customization of vouchers so this can be taken into consideration for future improvements.

Looking forward to have a long term relationship with your business.

 
 

SEDRICK from ECO-AFRICA CLIMBING
Specialty: Inbound Tours
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

The best booking management and payment system for tour operators and activity providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find Trekksoft online in 2017 and I decide to join and their team teaches me via Skype how to familiarize with each feature on their software and how to integrate it to my website, that was the great experience with them. Also, I like their community and blog which teach me a lot as a tour operator what to do in order to grow my business online, thank you Trekksoft for this.

Pros

The software is the best and easy integration with full customer support which makes easy for us tour operators to make online payment reliable for our clients

Cons

I like the overall software, they should make the plain affordable so as the tour operator can manage

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Sedrick,

We really appreciate that you took the time to leave us a review and we are delighted to hear that you are successful with our system. Also we are totally happy to hear that you are one of the customers that take advantage of all the resources and tools that we have to offer, such us the community and blogs, we do provide webinars from time to time, so please feel free to join them.

Your feedback is always important for us and we hope to build a long term relationship with you.

Best,

The Trekksoft Team

 
 

Tom from KISC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

So simple to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Treksoft is awesome!

Pros

Easy to make bookings, Easy to find what activities groups are doing when, very easy to make and check the bills

Cons

For a hostel provider it doesn't have an option to link accommodation to a groups activity bookings,

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Tom,

Thank you for the review, we really appreciate your feedback and we are more than happy to hear that you like our system and that it is helping to manage your bookings. As you know we are a booking system for tours and activities, but if at some point we decide to go for accommodation we will look a way to also connect it with the activity bookings.

Best,

The Trekksoft Team

 
 

Matthew from Kandersteg International Scout Centre
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Trekksoft helps me make my bookings and reservations efficiently and smoothly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nothing I haven't already mentioned.

Pros

Trekksoft is great. I can quickly search what I am looking for and do what I need to do. The colour scheme makes it easy to read.

Cons

The basket details page sometimes has too much info in one place and when some articles are updated I still have to update the others manually.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Mathew,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are glad to hear that you have been successful with Trekksoft and that it is helping you to make your bookings management faster and efficient.

About your concerns showed on the cons section of the review, we are not sure on what you mean with it, but already requested someone in our team to reach out to you and help you out with it.

Best,

The Trekksoft Team

 
 

Lin from Rimessa Roscioli
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Worst customer support and product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Look elsewhere!

Pros

Better than manual bookings, can see reports for sales, but I don’t have many positive things to say.

Cons

Everything. Many cannot book online and call us directly (or just bail completely) The app is always in delay and not accurate and has limited functionality. Speaking to someone is impossible. The receipts and payment page is not clear and cluttered. They always say...sorry it was a bug when something didn’t work. Nightmare!!

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Lin,

Thank you for taking the time to leave us a review, we are very sorry to hear that you are unsatisfied with the system and experiencing troubles with it. I talked with our team and we have done several tests and the whole process works well and we are able to finish the booking, also your assigned support person modified for you the receipts so they are clear, so we are wondering if there is something else we are missing? If so please reach out your assigned person so we can help you out with anything that you may still need.

Your feedback is always important, so we really appreciate you took the time to leave the review and we will work on the things that need to be worked from our side.

Best,

The Trekksoft Team

 
 

Sean from Indigo Travel
Specialty: Outbound Tours
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Simple but slow

Ease-of-use

Functionality

Product Quality

Customer Support

System is simple and direct so easy to use. but hope the process speed get better

Pros

Trekksoft is very easy and direct to use and also very easy to edit the reservations.
One more thing that I like most is sending voucher

Cons

Hope the speed of the system get better.
I always feel that it is bit slow to use. Also, I have sent an email to Customer Service at first about the introduction to use, but it takes a week to receive the answers(two emails) and very unkind answers, so I was frustrated

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Sean,

Thank you for taking the time to leave us a review, your feedback is always important for us, we are glad to hear that you have been successful with the system so far and that you like it. About the counter side of your review, rest sure that we are working on the system speed, soon (if you haven’t yet) you will notice a change on it. Furthermore, please receive my sincere apologies for the inconvenience with our customer service team, I already took actions on it and we will make sure this doesn’t happen again.

Best,

The Trekksoft Team

 
 

Collette from Courtwell Management NV
Specialty: Boat Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

good service

Pros

customer service was accurate and to the point, using photos and other illustrations to for better understanding

Cons

may take a few hours for first response. they require at least twenty four hours to get back to you.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Collette,

First of all, thank you for taking the time to leave us a review, we really appreciate your feedback. We are delighted to hear that you have been successful with the system and that the answers provided by our customer service team were accurate.

Your opinion is well received, and believe me that we are currently looking for ways to decrease the waiting time for support, hopefully soon you will see news.

Best,

The Trekksoft Team

 
 

Daniel from Oceanica Turismo
Specialty: Inbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Amazing book system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Price, Functionality, layout and amazing support. We are opening a new company and certainly We will do it again with them.

Cons

The few website page options for standard package and the high taxes charged for bookings by the website.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Daniel,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are happy to hear that so far you have been successful with the system and moreover, we are delighted to hear that you would choose us once again.

Looking forward to have a long term relationship with your company.

Best,

The Trekksoft Team

 
 

Oniel from Leisure, Travel & Tourism
Specialty: Domestic Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great software for startups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use (for the tour operator), Ease of booking activities (for the customer), Stress-free financial logistics.

Cons

Could have some more templates in the website builder. Good thing is that the software keeps on improving.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Oniel,

Thank you for taking the time to leave us a review, your opinion is always important for us. We are happy to hear that the system brought ease for both, you as the tour operator and for your customer. I will go ahead and share your feedback about the website builder with our development team; as you notice we are always looking for ways to improve the system, so for sure your opinion is well received.

Looking forward to have a long term relationship with your company.

Best,

The Trekksoft Team

 
 

Sandy from Expediciones Apullacta
Specialty: Outbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Easy of Use & Great Customer Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software helps my business in e commerce
The challenges I faced using the product was the constant updates. But just for a short time.

Pros

Easy of Use
Safe software for credit cards payments
Good Functionality
Constant updates
Great Customer Support

Cons

When there are updates it takes me time to update my self
I considere the training is very short


Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Sandy,

First of all, thank you so much for taking the time to leave us a review, our customer’s feedback is always important for us. We are glad to hear that so far you have been successful with the system and that it is helping in the daily operations of your business.

As a software company, we constantly need to be improving our system, but if you don’t mind we would like you to share with us internally what are the the challenges you faced when the updates happened, that way we will take into consideration your feedback for the next time an update is done on our system.

We are looking forward to create a long term relationship with your business,

Best,

The Trekksoft Team

 
 

Roberto from Mike's Bike Tours and Rentals
Specialty: Biking
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It has been great working with Trekksoft.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think their is a lot of improvement in the area of Market Information. I like the Business Intelligence and the Customers Insights as an idea, but I believe this area could provide with much more usable information.

Pros

It is easy to use, the customer service is great. They respond very quickly and all the team, specially the Munich team has been awesome.

Cons

I would like to be able to generate better marketing reports. Information about our clients, in graphics and tables. I am most interested in Demographics as well as a way to download on a Excell sheet the sales per activity per month, so that I don t have to generate it myself. Also a Con is that even though in theory it is easy to connect to Marketplaces with API's it has proven to be very difficult. I am still waiting to get connected to Get Your Guide/ Expedia among others.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Roberto,

Thank you for taking the time to leave us a review, your feedback is always important for us and we are glad to hear that you found or system easy and moreover that you are happy with our customer service.

About the feedback you shared with us in the cons, I already asked your contact person at Trekksoft to reach out to you to discuss about the Business Intelligence feature as we do provide some demographics and also you have the sales report that you can use for your sales per activity per month, as all these reports can be filtered by activity. About the API connection with Marketplaces, you are right it is not an easy world in there, but we are currently working in a new version of our channel manager that hopefully will add ease to the connection.

Once again thank you for your review and we are looking forward to create a long term relationship with your company.

Best,

The Trekksoft Team

 
 

Mark from Peak District National Park Authority
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great customer support from Trekksoft team

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We chose TrekkSoft as the booking platform to sell these unique experiences due to the integration capability. Where once tours were dividedsold individually by each National Park on different systems, primarily to a local audience, now we are testing how we can look at bookings and the business as a whole. We can also connect with marketplaces, booking agents and tourism organisations to expand our audiences.

Pros

The product is fairly intuitive, and once its set up its really easy to use.
It integrates well into our own websites.
The customer support we've received from Vanessa, Pieter and the team has been excellent. They've been very responsive and explain things very clearly and simply. They've taken suggestions on board for future development.

Cons

It does require a lot of set up time and the integration process is not simply one-click, but requires many different relationships with different OTAs and distributors. This says more about the fragmented tourism marketplace than Trekksofts system, but I wouldn't underestimate the time required to set-up the system in order to save time in the long-run.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Mark,

Thank you for taking the time to leave us a review, your feedback is always important for us. We are delighted that all the Parks decided to trust in our system to take care of this unique experiences so we feel really flattered. We are happy to hear as well that the service received from our team have been excellent and rest sure that we will keep on delivering such service.

We do know that the time to set up the system is a bit long due to all the functionalities it has, but everyday we are looking for fixes that can improve these times for our customers, we are actually working in a design change to make it more intuitive and hopefully will decrease the set up times as well.

Once again thank you for your feedback.

Best,

The Trekksoft Team

 
 

Nicole from Insider Vallarta
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Responsive client service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We had a lot of options. We chose Trekksoft for a few main reasons- value, functions, but mainly quick responsiveness to inquiries and customer service

Pros

Functions. - no need for back end merch accounts. Value. Low cost per trans aptions. Responsive client service.

Cons

Wish it had a bit more dynamic web building functionality. Would like to be able to change the skin of the app to make it out brand.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Nicole,

Thank you so much for taking the time to leave us a review. Your feedback is always important and we are very happy to hear that so far we haven't dissapointed you and that we fulfilled your expectations.

We will go ahead and pass your suggestions for future improvement of our website builder.

Looking forward to have a long term relationship with your business.

Best,

The Trekksoft Team

 
 

Yolanda from The 3 Amigos - Private Day Tours
Specialty: Domestic Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best Day Tour Operator Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system is really in-depth and does A LOT on both the front and back ends. So, obviously that also means you have to put some time into learning about how it can work best for you, how to set it up with all the little details working, etc...to get the most out of it. Once you have all the information set up in it though, it simplifies everything for you and makes your company run smoothly, which makes your life much easier in the end and that is what is all about no?

Having said that it is also SUPER easy to set up the basic bits of it so that it starts running and making your customers booking process and your backend control so much easier, and then you can learn more and do more as you go along.

So my recommendation is to get the Pro system. Take the time you need to read everything and learn everything about how to make it work best for you as it is really an amazingly detailed system with an answer to practically everything right out of the box!

Pros

I have done demos on practically every software out there but nothing compares to the Trekksoft platform's versatility. The front end allows for so much more detailed information and descriptions that other platforms don't. One of the biggest pluses is the Add-Ons capability as our company offers unique, optional Add-Ons that really enhance the tours so they are incredibly important to showcase during the booking process. I especially like the gorgeous pop up lightboxes/booking windows that you can program into a BOOK NOW button for your own website or an agents/resellers site. The client clicks the button, then a pop up lightbox opens with either all of your tours with full details, which is ideal if you have this button on an agents website OR you can also program it for your own website so it opens with that particular tour only for that particular page of your site. The lightbox also allows for multiple languages and all the supporting backend documentation, which is really detailed and hefty, will be changed to the correct language and all sent out automatically to your clients. We have our automated documentation for example set up to send out a pre/post trip reminder/thank you via both email and SMS, as well as PDF's of the tours booked, tickets for each tour, our T&C, and a basket receipt. Electronic wallet is also activated allowing our clients to save their E-ticket to their phone. On the backend our guides then scan the E-ticket or paper printed version to check in clients for their tours and rentals. The Resources funcion is really handy too as it allows us to assign our resources, be it guide, vehicle, bike, scooter, etc...at time of booking so the system automatically keeps track of it all and never allows overbooking. Equally handy we can block out a resource for vacation, mechanical adjustment, etc...whenever we want. If you are on the Professional version (we are) then the customer service is excellent as we have a dedicated agent that answers all our questions within an hour usually, and we only ever have to deal with that person so it is not confusing and he knows already who we are and what we have asked before. This makes it really nice and we always feel comfortable that our needs are being met. The pricing for the Professional level I feel is well worth it as well considering all the hundreds of questions I've asked and gotten help with and the number of bookings that we receive monthly. They pay out on time and everything is clear on the invoice and you also have everything clearly shown on the backend electronically. The reports section is great as you can keep track of everything there and see clearly how you are doing from day to day, or year to year, etc...the Agents feature is awesome too. You can give a travel agent, other tour operator, reseller, concierge at a hotel selling your tours, etc...access to your backend Point Of Sale desk, which is set up to be really simple to use, via a login code and you can control how much access they have, what they see, etc...the system then keeps track of the commissions you own each agent so major time saver there and the reports also show it all clearly electronically. In addition to all of this, you can also have a separate Shop, where you can sell anything you like such as merchandise online. Business Intelligence tracks everything for you too. You can set the parameters for what it tracks such as Nationality or Age of the customer, etc...so you can see where your biggest buying market is, isn't and what works and doesn't anywhere in the world. It is really just a wonderful overall system that gives our company a ton of versatility and most importantly it allows us to sell and feel confident that everything going on behind the scenes is running perfectly.

Cons

Sorry, can't think of anything to complain about. This platform is just amazing and dynamic!

I do see a lot of complaints here, but so many of them are due to operator error as far as I can tell. What I mean by that is that the person complaining doesn't seem to be learning enough about the system to understand it but rather just complaining that things don't work. For example; I see all sorts of complaints here about things that Trekksoft does provide training documentation for (they have an extensive documentation set for how the system works), or things that I myself have had questions about in the past, but found the answers to by reading the documentation, or asking my dedicated customer support agent about. I've seriously asked thousands of questions and my customer service rep. always responds promptly, efficiently and with the right answer. If he doesn't know that particular answer, then I immediately get an email from someone else in that particular department such as a technician, design expert, etc...who responds to the question directly. So paying for the Professional level per month is the answer here so you can get the best customer service and also access to all the extra things that the system does so you can take advantage of it and get the most out of it.

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: August 2018

August 2018

 

Dear Yolanda,

Thank you so much for taking the time to leave us such comprehensive review, I can tell that no one have ever taken the time to go in such detail through the pros of our system and for sure this is very well received. This review fill all the Trekksoft Family with satisfaction and for sure will help all people looking for a booking software to take a more conscious choice.

I’am happy to see you are successful with our system so far and we hope to build a long term relationship with your company..

Best,

The Trekksoft Team

 
 

Rudolf from AZED Marketing
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Horrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it looks like a nice product, but the support is really horrible takes a lot of time and the answers are really from somebody from India... not ye not no but Maybe. Very bad and hardly have any knowledge about the product
Sorry but it is not good for the price they charge

Ruud

Pros

The payment gateway is good if it is working. the overall look is good. I do not know more to fill the Pros SORRY

Cons

A lot of issues, the support department has not the knowledge to fix your problems, and the response time is long

Review Source

  Response: The Trekksoft Team, TrekkSoft

Date: July 2018

July 2018

 

Dear Rudolf,

Thank you so much for taking the time to leave us a review, our customer's feedback is always well received. We are glad that you find our payment gateway useful and we do understand some of the hassles that are out of your control (like last year's climatic phenomenoms) have blocked you a bit on the use of our system but we are pretty sure that with the time you will be able to find more pros about its usage.

Our sincere apologies for the inconvenience that you experienced with our support service, this feeback is very valuable and will help us to take action on the matter and improve our response times.

If there is anything we can assist you with, please do not doubt to contact us, we already asked one of our specialized support person to contact you directly, probably already did.

Best,

The Trekksoft Team

 
 

Giulio from AYA UMA
Specialty: Outbound Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Good features, low service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very good level of customization of the booking management
friendly gateway payment, specially for South America
awesome app when you are "into the process"

Cons

prices too high, lack of options for everyone's needs
terrible customer service, just one month to get an answer
false expectations, they do not keep their promises

Review Source

  Response: Marcel, TrekkSoft

Date: June 2018

June 2018

 

Dear Giulio,

Thank you for taking the time to leave us a review.

I am glad to know that you found during your free trial period that our system, payment gateway and app are good. As yourself noticed during that period, our system has many functionalities that help companies to better manage their bookings and help to grow their business.

I am sorry that you couldn't move forward in the negotiation, but as you must know the platform is at your service under a paid suscription and not just under commissions. To my understanding our sales representatives did all that they could to offer the best deal possible to you but I hope you can understand that we can't just waive that payment and offer our services for free, that wouldn't be fair with all the thousands of customers that are currently using our platform and paying the normal fee.

Our pricing includes supporting calls with an expert to help you out in setting up the system, and unlimited email support, so if at some point you decide to accept the deal that was offered, rest sure you will have a great customer service team at your disposal.

Best Regards,

The Trekksoft Team

 
 

andre from life lisboa
Specialty: Outbound Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Expensive / bad crm / not good features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's supposed to be taylored-made for tourism, although it's far behind the real situation, often we find ourselves adapting to the system...

Cons

Horrible CRM - Takes weeks

For simple things, such a banal thing like: 'know who is or not in today's tour' - it's an added feature --> Scammers..

Expensive and worse than similar products on the marke such as Xola cheaper and better

Review Source

  Response: Marcel, TrekkSoft

Date: February 2018

February 2018

 

Dear Andre,

Thank you for taking the time to leave us a review.

We are sorry that you had the expectations that we would provide you with a CRM, TrekkSoft is not a CRM. We provide a booking software which includes a payment solution and a website builder for Tour & Activity Providers such as your business.

Regarding who is attending your tours , we do have a number of different ways in which you can get this information. The simpliest way
is included on all plans, also you can easily check on our mobile app. Some of the more advanced ways of getting this information
in a customised way is only available on our higher priced plans. Please feel free to reach out to support@trekksoft.com if you require more info.

Best Regards,
Robert Smith
Head Customer Success

 
 

Henry from Bogotá Henry Tours
Specialty: Domestic Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

The Perfect Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

It is an excellent product! I highly recommend it!

Pros

The platform is excellent! It is a whole solution. I used to work with a webmaster who designed the website, but every time I needed a change, it required three or more days. Now I do it myself immediately! This gives me autonomy and versatility! In fact, it costs me less money!

Cons

The instructions to operate the software are not always clear. I have to admit that these procedures were new to me. Modern learning techniques are very intuitive. Sometimes, older people need a clearer degree of explanation. The great advantage has been the excellent technical support I received. Fast and effective.

Review Source
 
 
 
Showing 1-20 of 136

Jose Alney from Santo Domingo Urban Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Good Software with extremely bad support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients.

They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow.

The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy)

Finally after more than 8 days claiming to the VP of sales I din't receive any answer.

If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

Pros

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Cons

Sales department promise you everything you ask. Then when delivering them they do not show up to support.
Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface.
The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: September 2018

September 2018

 

Dear Jose,

Thank you for taking the time to leave us a review, your feedback is always important for us.

We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you.

Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly.

We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out.

Best,

The Trekksoft Team.

 

Leon from Aora d.o.o Visoko
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Very functional and versatile tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall I am happy with software, and it is expensive at first glance but if you calculate benefits it is money well spend. of course if you have attractive offer. If you don't nothing helps.

Pros

I really like versatility and functionality of software and how many partners it has. And of course customer support.

Cons

it could be more user friendly and more windows or iOS like. It is more Unix or even older OS like. But this doesn't affect functionality and its purpose. Another thing is website creation; please make it better, bigger pictures, more html friendly i think

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: September 2018

September 2018

 

Dear Leon,

Thank you for taking the time to leave us a review, your feedback is always important for us.

We are currently in a project to change the design of our system so it looks more attractive and mostly more user friendly, so your comments are very well received. I also passed your feedback about our website builder to the right team so they can keep that on mind for future improvement.

Looking forward to have a long therm relationship with your company.

Best,

The Trekksoft Team

 

Vera from Vienna Explorer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Good - practical for tours - to be improved for bike rentals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to send payment links to customers, customer support, mapping with plenty of agents possible and easy to process

Cons

software is rather slow, display of tours could be better

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: September 2018

September 2018

 

Dear Vera,

Thank you for taking the time to leave us a review, we are happy to hear that you like our system so far and that it is helping you with your bookings management through all our channels.

Your feedback is important as it helps us to improve, we will be looking into improve it more, as a matter of fact we recently released a fix that is supposed to improve the speed of our system so you should see results soon (if you haven't yet).

Looking forward to have a long term relationship with your company.


Best,

The Trekksoft Team

 

Rachel from Bus2alps
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Customer Service Help

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Often quite self explanatory and easy to use

Cons

Has some glitches in search functions, when searching for a name or an email address it is not bringing up all options. EG, when I search a name and then search the email address that is coming up for a booking, the booking I took the email address from does not come up

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: September 2018

September 2018

 

Dear Rachel,

Thank you for taking the time to leave us a review, your feedback is always important for us.

Would you mind sending us more details about the issue with the searching option, we will need specific examples with basket id and to specify if the issue is with the search tab in the bookings overview or in the search tab in the left menu.

With that info we will be able to investigate further.

Once again thank you for your feedback and we will be looking forward to have a long term relationship with your company.

Best,

The Trekksoft Team

 

Stephanie from Wild Seas AS
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Connection to channels really safe us a lot of time managing bookings from different channels, and avoiding mistakes.
Very responsive customer service that solves problem very quickly.

Pros

- Can be connected to many channels
- Easy to use
- Super responsive customer service

Cons

- Glitches happen
- Minor shortcomings, such as payout report doesn't give detailed information such as adult / child

Review Source: Capterra

  Response: Trekksoft, TrekkSoft

Date: August 2018

August 2018

 

Dear Stephanie,

We really appreciate that you took the time to leave us a review. We are glad to hear that you find our system useful and moreover that our channel manager is helping you to save time while managing all your bookings.

Everyday we are working on make our system better, so your report in the cons will certainly help us to improve.

Best,

The Trekksoft Team

 

Tijana from Magelan Travel doo
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

/

Pros

It is practical - Simple and easy use, great overview

Cons

There is no any special thing that we did not like!

Review Source: Capterra

  Response: Trekksoft, TrekkSoft

Date: August 2018

August 2018

 

Dear Tijana,

Thank you for taking the time to leave us a review, I am glad to hear that all along the time of partnership there is nothing so far that you dont like about us.

We really aim to provide our service in the same way, for more and more years to you.

Best,

The Trekksoft Team

 

Marcin from Telecommunication

July 2018

July 2018

Well, this platform would be more useful, but the group of partners, using this tool is too small

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can collect all the information about booking in one place. The good feature is link generator for payments - it's really nice because I don't have to be a super programmer to create a link, which will pass the booking process further. It gives a possibility to create funny/fancy/interesting buttons on web pages - that's a part of creative marketing.

Cons

It's not so intuitive and It should have more customization's options (f.e. we don't sell ''seats'' - it's only the name you'll think, but for our beginning workers it's a lil' bit confusing). IMHO the interface should be more windowed and making orders should be as easy as moving blocks on a schedule (example: our customer decides to order a limo tour and then he want to go to the restaurant - so we take ''limo tour'' block and move it on calendar, adding to it details about a price, customers information and stretching it for hours, it will last; below we set ''restaurant'' block. After this we can share this schedule with our partners and customers, so they'll know, what time services will start and where it'll happen).
Another problem is that in our country this platform is used only by small group of companies. What if 70% of our partners would use TrekkSoft? All our planning processes and payments will be done on your platform, so doing reservations would be really easy for us and you will have an opportunity to do surveys about customer's preferences and have a lot of control (I can help you with developing your project, because I have an Idea, how you can improve Trekk - if you're interested give me a sing :) )

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: July 2018

July 2018

 

Dear Marcin,

Thank you for taking the time to leave us a review, your feedback is always well received.

I am glad that our system helps you to manage in better way the payments. I am sure this is saving you time and some money!

We really appreciate your feedback given in the cons, I already passed your suggestions to our development team, our objective is always to have the best software for tour operators and this indeed help us to be better.

We have presence worldwide but some countries are more difficult to get in, nevertheless if you are willing to give us a list from all your partners we will be more than happy to contact them and make a good offer to get them on board and ready to work with you.

We appreciate all your feedback.

Best,

The Trekksoft Team

 

Simon from Fjord Events
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Easy to use. Work well. Good customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is really easy to use. It has an great app for smartphone which is really handy if you are on the go while using it.

Cons

Sometimes there is some bugs that happens when customers pay, where they show up as "ghosts" with no personal info.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: July 2018

July 2018

 

Dear Simon,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you still find our system useful after years of partnership and that you have been successful with it.

I am sorry to hear about those "ghosts" bookings, but I have already reported this to your account manager so he can take actions on it if is still necessary. Or if you prefer you can send us an internal email with more info about the issue so we can investigate further.

We are here to support you and help you grow your business.

Looking forward for more years of partnership.

Best,

The Trekksoft Team

 

Ahmed from Marsa alam tours
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Easy use booking system with great stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Can get my booking easy ,No now show any more

Pros

Customer services always give help and Answer. Easy use steps, I like also they add new features to the system

Cons

Easy step to use, Multi Language website, very Simple with great features
The Customer service are very great with update and news

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: June 2018

June 2018

 

Dear Ahmed,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you like Trekksoft and that you have been successful with it. We are here to support you and help you grow your business.

Best,

The Trekksoft Team

 

Marc from Green Island Tours - Easter Island

June 2018

June 2018

Trekksoft make it easy to make changes and do my own thing on my website.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That I am in charge and I can make changes when I like. The customer support is always around when I need and the styles of the webpages give a very professional look to my webpage. The quick book options on the website cut down on my emailing time also which is a bonus. I would recommend the product to anyone in the tourism business.

Cons

Some minor adjustments could be made in things like bloging and ease when dealing with multiple languages.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: June 2018

June 2018

 

Dear Marc,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you like Trekksoft and that you have been successful with it. Everytime we are trying to improve so your feedback is well received.

Best,

The Trekksoft Team

 

Espen from Brim Explorer

June 2018

June 2018

The most versatile booking system software for tours and add-ons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to use and all the great functions. Being able to schedule pre and post trip reminders using both e-mail and SMS is great, and being able to fully customise pdf tickets and reminders is really nice.

Cons

The only thing I don't like so far is that it is a bit expensive. We only just started using Trekksoft, so hopefully it will prove it is worth the money.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: June 2018

June 2018

 

Hi Espen,

Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are delighted to hear that you like our system and that it has been of help to handle your business communication.

We look forward to work with you over the years.

Best,

The Trekksoft Team

 

Neely from 4.0 Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Straightforward and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The customer service team is spectacular.

Pros

Easy set-up on the backend and user friendly for all clients. The customer service team is one of kind. Always available and eager to help.

Cons

I wish they offered a SMS software component for easier communication with clients. I would also greatly appreciate if they created a newsletter component, so all of my work could be managed from one platform.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: June 2018

June 2018

 

Dear Neely,

Thank you for taking the time to leave us a review, your feedback is always welcome.

We are happy to hear that you like Trekksoft and that you have been successful with it. Rest sure that your feedback have been passed.

Best,

The Trekksoft Team

 

Joao from Pure and Authentic Tourism

May 2018

May 2018

The main thing behind a company are the people the employees. Trekksoft made a very good choice.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very easy to handle and the connectivity to other Marketplace software is very large. The Customer service is very good and very professional. I truly say i am very happy making this experience of buying this software and having such a support for such less price. The chances to improve with the Software are very good. Workshops, webinars and so on, just amazing. comparing to the price paid and the service they'll offer you is just insane (wow). Amazing

Cons

till now everything is how it should be. no bad experience!
i think the API could be also possible for the lowest amount paid at least a trial.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Joao,

Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are happy to hear you have been successful with the system and for sure we appreaciate such good comment about our support.

For us the most important is to give the right support for all of our customers, therefore your feedback help us to see that we are on the right way.

Wish you success on your business.

Best,

The Trekksoft Team

 

Johann Gudni from Reykjavik Outventure
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It´s made for tourism! What I liked most, is all the assist I got. Everyone so helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great website

Pros

It has everything a tourist website should have! Really easy to use and very simple.
I would definitely recommend it

Cons

It should have more layouts for the pages. There was one layout I needed but couldn´t get...........

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Johann,

Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are delighted to hear that you like our system and has been easy and has been of help to handle your business.

Your feedback is always important for us, so rest sure that it has been passed to the right person so it can be considered for our future improvements.

Best,

The Trekksoft Team

 

Doron from High King Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Professional, straight forward, friendly experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and great customer care support.

Pros

I like how the booking and payment system is all in one which makes it very easy to manage. Also the emails pre and post activity are great.

Cons

I wish the integration with market sites was a bit easier and straight forward. I have followed the steps but they still aren't linked up.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Doron,

Thank you for taking the time to leave us a review of your experience with Trekksoft so far. We are happy to hear that our system has been of great help for your business.

I'm sorry to hear that the the markets haven't replied to you yet but as you probably know, that connection is something that is out of our hands as each market has their different policies and way of handling new suppliers into their network.

Your feedback is always appreciated. We wish you lots of success on your business.

Best,

The Trekksoft Team

 

Vesna from Flarent d.o.o.

May 2018

May 2018

Helpfull, reliable, fast, logical, friendly staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

new knowledge, easier business

Pros

i like because you set it once and it works with all necessary procedure...yo send automatically confirmations and everything. Back up of sistem is always there.

Cons

it has some things about rental that could be better...you are not alowed to count from hours days automatically, only you could choose daily or by hours counting...

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Vesna,

Thank you for taking the time to leave us a review of your experience with our system so far. We are delighted to hear that Trekksoft have been helpful for your business' daily operations.

The feedback from our customers is alwasy very appreciated, so rest sure that we have sent it to the right team to consider your opinion for future improvement of our rental feature.

Best,

The Trekksoft Team

 

Emilie from Exquisito Perú

April 2018

April 2018

Really user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I'm really not good usually with tech, but even for someone like me with low capacity in using software, I find it easy to navigate into Trekksoft system. It helps a lot our work also as a new tour operator.

Cons

The price is a bit high for a new company, but I think the value quality for money. I'm sure with time we will see it was a good investment for our company.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Emilie,

Thank you for taking the time to give us your feeback. We are delighted to hear of your success with Trekksoft.

We are positive that with the time and practice you will become an expert with the system.

Looking to build a long term relationship with your business.

Best,

The Trekksoft Team

 

Draghici from South Carpathian Travel Center

April 2018

April 2018

It is something new but very useful for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps us to organize our schedule.

Pros

We have a great support from Trekksoft team.
It is easy to use, its functionality makes our work easier, it helps us to get more organized.

Cons

We are using Trekksoft for about 6 months, we are begginers in our experience with the system.
The graphics may seem complicated at the beginning but the customer support is really helpful.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Hi Draghici ,

Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft.

Looking forward to work with you for many more years.

The TrekkSoft Team

 

Chelaka from Cinnamon Hotels & Resorts
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Overall experience is superb. Still we are planning to go live but up to now the service is superb.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Options to create packages.
Customer support.
Integration to be happen since we haven't go live we cannot give a comment on that.

Cons

More themes or customization of pages.
System takes more time to apply changes, for activity and image uploads.

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Chelaka,

Thank you for taking the time to leave a review of your experience so far. We are delighted to work with your company and offer you our full support.

We are currently working to make changes to appear sooner than now, so rest sure your feeback is taken into consideration.

Wish you lots of success with your integration.

Best,

The Trekksoft Team

 

Marta from Distributor Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

A great expericence to work with your platform and you, guys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a great experience and fast comunication between final supplier, platform and client (us)

Pros

The platform offers a lot off suppliers and products and the information between the three parts is so fast

Cons

the backoffice doesnt' offer a list of whole suppliers and products, in order to have a complete overview of the platform

Review Source: Capterra

  Response: TrekkSoft, TrekkSoft

Date: May 2018

May 2018

 

Dear Marta,

Thank you for taking the time to give us your feedback. We are very happy to work with your platform as well.

Everyday we work to make our connection with marketplaces better, so rest sure that your input have been passed to the right person.

Looking forward to build a lasting relationship with you.

Best,

Trekksoft Team