User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.5 / 5

Customer Support

5.0 / 5

Functionality

4.5 / 5

Ratings Breakdown

5 stars

(414)

414

4 stars

(97)

97

3 stars

(20)

20

2 stars

(2)

2

1 stars

(2)

2

  • Pros

  • "Love how easy it is to use and customize to our business. Love the price and all we get for the price we pay. "

  • "It seems very stable and fairly easy to use for the end consumer."

  • "The ease of use is very good. Very easy to navigate and use"

  • Cons

  • "The software could use more visual aspects, while the engine is quite powerful it can often be confusing to navigate from the perspective of client and booking agent."

  • "some odd things pop up, but the xola help and account manager are always available to help"

  • "Editing some of the guest names or emails is a little tricky to figure out. It definitely takes a littl bit to get use to, but is well worth the switch!"

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October 2019

Chavonda from Open Door Real Estate LLC

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

xola

My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.

Pros

I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms

Cons

nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Reasons for Choosing Xola

it was overall the best and had more to offer especially with Escape rooms becoming a growing industry.

Response from Xola

Replied December 2019

Hi Chavonda, Thanks for taking the time to leave us a review. I'm glad you find Xola to meet your needs in an Escape Room Booking Software. We're glad to partner with businesses like yours! Cheers, Sophie

December 2019

Jake from Pedal Saloon

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Xola Review from 2+ years user

Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Pros

Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Cons

The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Reasons for Choosing Xola

Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software!

Response from Xola

Replied December 2019

Jake - Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers. I will be sure to have someone call to talk through how we can continue working together. Best, Sophie

December 2019

Jeff from Mediarific

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

5.0

December 2019

Potential for more harm than good for your business

Xola is not a reliable platform that I would recommend for any savvy business owner. A reliable platform does not suddenly increase it's pricing 10 or 20 fold arbitrarily. If you are evaluating Xola, take a close look at their pricing. I hope that they have changed up their pricing plans by the time you are reading this, because they are tops in terms of feature set, look and feel and customer support.

Pros

Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.

Cons

In March 2020 they are rolling out a new mandatory pricing plan where they will take a large percentage of all bookings rather than a monthly fee. For us it means going from $200/month to $2K-$4K+/month depending on our sales and marketing.

Reasons for Choosing Xola

We actually are now re-evaluating the alternative products because we have decided to switch from Xola to either Bookeo, Quinbooks, Fareharbor, CheckFront, Timely, Resova, Bookly. The only reason we are switching is because of the pricing plan.

Response from Xola

Replied January 2020

Hi Jeff, Thanks so much for taking the time to let us know how much you love our features. We did announce a pricing model change aimed to make our platform more accessible to business of all sizes. Everyone can now get all features at no cost. And moving to a transactional model ensures that after not raising our prices for the past several years we won't have to in the future either. It also aligns goals so that we succeed when you succeed! We hope you'll consider the benefits of Xola with this new plan as we'd love to keep you as a customer. Best, Sophie

December 2019

Jennifer from The Rabbit Hole VR

Company Size: 11-50 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Come for the booking software, stay for the customer service.

Positive experience, nice team, good software.

Pros

Xola has a ton of features that make it easy to keep everything a customer purchases all in one place. The gift card sales easily integrate with the reservation system so customers can redeem them themselves online, gift offers help us sell more of them, the CRM allows us to easily export customer info and send them targeted emails and global settings allow us to automatically send emails to customers asking for reviews or send a discount code for them to come back in. All around a great software, but many softwares have similar features. What sets Xola apart from other companies we've dealt with it their customer service. Someone is always available to answer questions in the online chat or you can easily schedule a call with a support person if you have more in-depth questions. I also appreciate that we receive emails when certain features might be down. We've used software companies in the past that don't let us know of potential issues until we are the ones reporting them! Xola pre-empts this and answers our questions before we run across any issues.

Cons

Because this software is very flexible and there are so many options, some of the back office features can be tricky to use. For example, when you need to process a refund for a customer, you have three options to select from (reduce booking value and refund, refund only etc.). They do a good job of labeling things with descriptions, but it can still take some getting used to and training. Also, the page that Xola takes customers to when they click Book Now on our website is all Xola-branded. It would be awesome to allow customization to this page to include our logo so that customers trust they are still on the correct website. Finally, I'm not a fan of 6% fee they are charging every customer now. This is a recent transition from a paid monthly subscription from us to an additional fee paid by our customers. After some research, it seems like this is the industry standard now, but we hate that we have to charge our customers an additional fee to make a reservation with us online. We want to encourage our customers to make reservations online so our in-store staff isn't bogged down with taking reservations over the phone. Additionally, Xola is making quite a bit more money off of us and our customers by tacking on that percentage compared to the monthly fee we used to pay. This is one of the only cons to the software.

Response from Xola

Replied December 2019

Hi Jennifer, Thanks so much for taking the time to leave this review. Really appreciate your thoughtfulness and sharing about your experience! I'll be having someone reach out to see if we can solve the issue around the buttons re-directing but it may be a limitation with your CMS. Thanks, Sophie

May 2018

Caitlin from Above and Beyond Alaska

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

May 2018

Excellent interface and usability but rigid in its features and customization

Easy to train staff, nice mobile features.

Pros

Easy to train staff on. If you can work an iPhone you can work on Xola. Good mobile access for staff

Cons

- Very little customization available for unique businesses - Limited accounting reports that take heavy editing in Excel to get the needed information - Organizes by customer email instead of name, can create major problems. - Europe based support team so finding a time to connect with them can be tough - No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side. - No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through. - Easy software for small/medium sized companies, not good for larger companies - Limited marketing features and hard to customize - The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Response from Xola

Replied October 2018

Hi Caitlin! Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

December 2019

Brian from Haunted San Diego Ghost Tours

Company Size: 11-50 employees

Industry: Tobacco

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Xola for Small Tourism Business

Fantastic! I encourage you to look seriously at them - they are the best fit by far for us and I have interviewed and ran trails with the major competitors.

Pros

Allows for tours that have minimums - Our tours require 8 person to sign up in order for a tour to go (minimum). Xola handles this portion far far better than any of the other competitors and I have met with a number of them. If you do minimums, and care about customer communication, this is a must use. Software works with many options Very strong amount of features Very strong customer support Reasonable competitive pricing Great analytics They will listen to and often times implement feature requests Good integration with booking site (Yelp / Google / TA) Highly recommended!

Cons

App on Android can be a bit buggy and frustrating - not a deal breaker. Sometimes you may have to click buttons a bunch before it responds or have to shut it down and reload it. Won't allow you to take a call and check the app when roaming (this does work if you have active internet). Would like to see further integration with hotel and other booking companies

Response from Xola

Replied December 2019

Hi Brian, Thank you so much for taking the time to leave a thoughtful review. I'm so glad Xola works for your business needs and you are happy with the integrations! We're always looking to improve and appreciate your feedback about the Android app! Stay tuned for more updates in 2020! Thanks, Sophie

November 2019

Charles from Off The Wagon Tours

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Support that's always there

I would have to saw that I have been with xola since 2016 and watched them grow. I left once to fareharbor but quickly came back. The main reason for coming back was the follow up email to the booking. Fareharbor did have a couple edges on xola as far as blocking out tour and making them available. The biggest thing I could see xola doing to benefit it's customers and gather more customers quickly is to save them money. How do you do that? Easy, develop an kick ass waiver system. That would save us personally $2500 a year plus. The second would be to make it more robust. Smartwaiver is an outdated unreliable software that we are forced to use. Anyone who took a little time would out them out of business. There reporting and accessibility is extremely difficult and unable to retrieve information in any sort of fashion. (Give me a call on this) because if you all don't, I will build a kick ass waiver system.

Pros

First thing I like is the willingness to listen to the customers for new changes and ideas. That makes both of us better. The support is always there to help.

Cons

Unable to quickly block of certain tours at specific times.

Reasons for Choosing Xola

The team honestly and the follow up email. Because I've been there three years I've watched some promote up and xola keep growing! Awesome! Honestly when I swapped to fareharbor for a short time I lost tons of money due to the follow up email.

Response from Xola

Replied December 2019

Hi Charles, Thank you so much for taking the time to review Xola. We do have an in-house beta waiver solution and I'll be sure to have a team member reach out to get your feedback and input there! Cheers, Sophie

December 2019

Ron from Chambers Escape Games

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Robust, intuitive, incredibly user-friendly cannot recommend enough!

Phenomenal. I cannot recommend it enough.

Pros

This is a product that is gorgeous and accessible on the front end, and powerful on the back end. The onsite booking is aesthetic and easy for our customers, and the back end is incredibly user friendly for my staff to use, and chock-full of useful resources. It is clear that the people behind Xola had both design and functionality in mind when creating this software, and it really shows! Moreover, their customer service is phenomenal - very quick, responsive, and helpful. Cannot recommend it enough! Out of the many software services we use as a business, Xola is the one we are most impressed by.

Cons

The pricing model seems to be changing soon, to one where the cost may be passed on to customers. We will enjoy extra savings, but we are not entirely sold on whether we want to do this. There used to be several pricing models, but it looks like this will be the only one.

Reasons for Choosing Xola

Superior front-end checkout experience for our customers, robust features and functionality for our staff. All on a beautifully intuitive and well-designed interface.

Response from Xola

Replied December 2019

Hi Ron, Thank you so much for your thoughtful review of Xola. Our team takes great pride in the product we create and the service we provide so we are so glad you are impressed. Cheers, Sophie

December 2019

Marc from Rederij Paping

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Perfect solution for our touring company

After checking out many other options we gave Xola a go. Within 2 weeks they made all our listings, copied our agenda and

Pros

* tech support chat 24/7. We do most of our business in the weekend! * great resource and guide management. We plan our boats and skippers without stress * integrated Stripe payment * great reporting to excel * very easy integration in our WordPress site

Cons

- app not 100% on all Android phones. IOS is great. - no integration with our IZettle credit card readers

Reasons for Choosing Xola

We needed - multiple guides per event - lead-out time - specified address per event - both shared and private tours

Response from Xola

Replied December 2019

Hi Marc, So glad you are enjoying Xola and it has simplified your operations. We're constantly looking to improve so your feedback on our mobile apps is much appreciated! Best, Sophie

December 2019

Lance from USGA

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Just Use It.

Pros

The best software on the market for tour bookings and management. Ive researched over 20 other competitors- dont waste your time if youre shopping around- get Xola.

Cons

It doesnt have some of the nuances we would like to see, and they changed their booking layout in a way that I think is not an improvement. However, I think they will continue to make improvements

Response from Xola

Replied December 2019

Hi Lance, Thanks so much for your kind review. We're glad to have your continued support and will continue to make improvements! Cheers, Sophie

January 2019

Anna from Pro Guiding Service

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2019

XOLA is amazing for many reasons, but they need to speed up their process for fixing bugs

XOLA excels in many ways at many things, especially customer service, helping you learn, and ease of use. However, when there are things that don't work well for you, it feels like you are up against a wall and you just have to deal with bugs, and they give the impression that these things won't be changed for a long time, and maybe never. You just have to love it for the awesome things it does and accept the frustrating things it doesn't do.

Pros

The best part about XOLA is their customer service. You can instantly chat with somebody at all times, and if you need to call and talk to a real person that is easy too. I cannot stress how amazing this is, as we have all spent hours going around in circles with customer service with other companies countless times. Sometimes for me to the point of frustrated tears. XOLA sets the standard for how reachable and friendly and helpful all customer service should be! XOLA also makes certain things incredibly fast and easy to do. You can tell a lot of thought has gone into functionality and usability, such as navigating through the site.

Cons

My biggest complaint is also about customer service. You can easily talk to somebody and they will help you figure something out or teach you how to do something. However, sometimes I need to do things that XOLA is not capable of, and I feel that being able to do them is extremely important. In this case they simply say they will forward your request to their development team, and maybe someday there will be a meeting about it and it might get changed in the future. Sometimes when you tell them what you need to be able to do they disagree with you, which is odd, because they are not the ones actually using the software to run a business! One example is I need to be able to remove credit card numbers attached to people's accounts. This is very important for many reason, one of which is sometimes they belong to an ex-spouse, have been cancelled due to fraud, are cards they don't want you to charge any more, etc etc, and when collecting a balance it adds tons of time and correspondence with clients to figure this out. This is one example of many things that you can DO on XOLA, but you can't UNDO. Like when you accidentally enter a person on the questionnaire, you can't delete that person. I just think when you tell them things like this that seem really logical and practical they should be able to change them, or at least make you believe they understand it is important to your daily functioning and that they will try to change it.

Response from Xola

Replied January 2019

We are happy to see you love our customer service! I can understand the frustration that goes into a system not functioning how you need it to and that our process to resolve this seems slow. We take every request very seriously and want to make our customers happy with our software. I would be happy to set up a time to talk and discuss our process a little more in detail with you and also get more feedback from you on how we can handle these differently. I will be reaching out very soon to set up a time for us to talk. -Jessica

January 2019

Jose from Greater Than One LLC

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2019

Smooth operator, but there's definitely room for improvement and new features

Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Pros

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application. Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Cons

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Response from Xola

Replied January 2019

Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica

April 2018

Kellie from Tri-Cities Escape Game

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

My experience with Xola has been outstanding. I've used two other systems - PeekPro and Bookeo.

Pros

I love the platform's ease of use, for both the customer and the user. When using previous platforms, we had customers calling continually because they were unable to complete transactions because they were confused with the setup. And, for the back-end user, it is a breeze! In fact, we never even had to train our employees to use Xola. The backend is extremely intuitive. And, I can't say enough about Xola's customer support. It's the best of any platform I've used. If I have a problem, Xola's chat is ALWAYS available. I also appreciate the backend functionality of being able to refund customers with store credit. The system automatically emails the customer a promo code for future use and stores the information within our system. Rebooking previous customers is also a breeze! And, what's BEST for me, is Xola's pricing model. We live in an area with a very high sales tax and I did not want to have to charge our customers an additional 6%. With Xola, we get an incredible platform (that more than pays for itself with the "abandoned shopping cart" feature) for a flat monthly rate. Xola is also continually tweaking the platform, making it better. The most recent backend mobile update is incredible -- giving me near full functionality from the ease of my iPad.

Cons

As for cons, yikes. I really can't think of anything. When I do come across functionality features that I would like to see, I have easy access to suggest my solutions. What's even better? Xola actually listens.

Response from Xola

Replied April 2018

Hi Kellie- Thank you so much for taking the time to leave us a review. Your feedback is valuable as we are constantly seeking to improve and our business only succeeds when our customers' businesses succeed. Thanks for choosing Xola and keep the feedback coming! Cheers, Sophie

March 2018

Maren from Escape Artistry

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2018

Generally good - but not the very best

-- Online Ticket Booking Platform -- Online Scheduling System

Pros

-- 24 hour customer support available by chat -- Clients stay on my website while booking tickets for my escape rooms using Xola -- Automated reminder e-mails -- Ability to customize questionnaire and booking requirements -- A salesperson quoted me a price and stuck to it -- Report Features -- Great Credit Card processing rate (through Stripe) -- Ability to integrate with Google Cal so staff can see when they are scheduled to work -- Instigation with Smartwaiver (limited, would like more)

Cons

LIMITED CLOSING OPT: You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time. LIMITED INTEGRATIONS//NO CRM CAPABILITIES: The system doesn't integrate with MailChimp, it integrates with Smartwaiver but on a limited basis. For example if Joe books 6 tickets Xola captures Joes information. His 5 friends information is added on Smartwaiver but then I have to dig into Smartwaiver to find their info. I doesn't turn them into a customer profile even through Smartwaiver waiver is connected to Xola. It doesn't integrate with Trip Advisor Review Express -- so I have to manually enter each customer e-mail between Smartwaiver and Xola. BUGS & UPDATES: They are constantly making changes. Sometimes I log on and have to look for something in a new place (updates are always accompanied by e-mails) however, I would prefer to choose if I want to update features or not. Sometimes these updates and improvements cause bugs -- At one point a bug was impacting my settings. It took them over a week to solve the problem and I didn't get any kind of update. I always had to ask for it. I feel like complaints and requests go into a long report that no one reads. They have come out with lots of updates but none that I have requested.

Response from Xola

Replied April 2018

Hi Maren- Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve. Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well. I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future. Thank you, Sophie

February 2018

Kevin from Dark Ranger Telescope Tours

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Xola is the best reservation service. Some bigger, others less expensive. So what? I want the best!

My entire 6-figure income business (not bad for only 3 years in the ultimate boutique of astronomy tourism) is powered by Xola. I would not be nearly as successful as am, if not for Xola. My customers find it as easy and enjoyable to use as I do. I'm constantly referring others to Xola -- everybody except my closest competitors of course. I don't want everybody to wield the might power of Xola as I do. :-)

Pros

The software is easy to use and yet still has a lot of capability. Indeed Xola has allowed me to add capability and service (gift certificates, rain-check coupons, equipment rental, etc) to my business that I would not have thought of implementing if not for Xola showing me how easy and profitable it would be. The absolute best part about Xola is their customer support. I don't need much help, but occasionally a client's credit card company gets obnoxious when the guest asks me to add another person to their bill, but a quick online-chat with Xola folks (even if 3am as it usually is for me because my business is astronomy tourism) and problem resolved. Some reservation companies brag about how they assign specific agents to each client but that's not as great as it sounds. At Xola everybody knows my name and my business model which means I literally get 24-hr support. About twice a month one of Xola's so-called competitors try to woo me away. I sat through about 6 or so of these pitches just to confirm that Xola was the best, and now I turn the table on these poor interlopers. When they say "You should switch your business to us!" I argue, "You should switch your career to Xola!" And I follow through by providing a link to Xola's employment page and their excellent reviews at Glassdoor.

Cons

Xola's phone app has some limitations compared their html software, but they are steadily improving that too. I don't see this as a real problem because running a business is serious and complicated matter and nobody does serious stuff on their phone right? For example when I first tried to make this review for capterra on my phone, it crashed when the captcha failed to load correctly. Then I couldn't go back and lost everything. So I fired up my laptop and rewrote this review from scratch. Phones are silly.

Response from Xola

Replied October 2018

Thank you for the amazing review! We are glad to see how happy you are with Xola. I have to say as an employee that is working here, it is amazing job to have as well! As for the mobile app we are constantly working on improving it and we hope that you are seeing these improvements. Please keep the feedback coming, because it helps us grow as a company when we see these reviews and feedback.

February 2018

Susie from Calema Windsurfing & Watersports

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Responsive to needs and continually improving the software from my feedback.

All booking info in one place and so easy to keep on track of what is coming up for both myself and my employees. Also, easy reporting to see trends, end of month reports, etc. I can access the info from anywhere - even when away on vacation. Also, I believe more customers will book, when it is right there with a "book now" button - they don't need to call, or email and so they do more impulse scheduling. I even use the feature to be able to contact those that don't complete a booking and it almost always results in a booking, once I've had the chance to contact them and answer the questions that may have stopped them from booking on their first impulse. Without Xola, I would never have even known they were considering booking....that results in more bookings and more satisfied customers. My customers all rave about the ease of booking - Happy Customers means repeat customers.

Pros

Ease of Use and Customer Support -- I looked at many companies and did demos prior to making my decision to go with Xola. Xola is, by far, the easiest to use of all the companies that I demoed. Inputting product, making changes, updating info is all easy and very intuitive to use. When I can't easily figure something out, Xola's 'chat' feature is AWESOME! There is always someone there to quickly guide me through with very little or no wait time. They walk me through the process via chat and once even offered to call me, instead, so they could more easily guide me through how to do something. If I have a need that Xola can't fulfill, they immediately send that to their development team and in most cases, I get an email or call saying the feature (or a similar one) is now available. I've had offers from other companies that may be less expensive - but am so impressed by Xola's customer responsiveness, that it would take a LOT before I would make a change. VERY happy overall with my choice to go with Xola!

Cons

Calendar does not show multi-day events (only the first day shows). Also - only allows for 'group' or bulk discounts on same item. I would like a way to have the system give "Xth purchase free" - for example - so once someone has booked 2 items, it could prompt them with a "Buy one more and you get a free one". I saw other companies with this capacity, BUT then they had other things that I did not like. Overall - Xola has more Positives for me, than negatives.

Response from Xola

Replied March 2018

Hi Susie, So happy to see that both you and customers enjoy using Xola! Your feedback helps us improve our software. Cheers! -Kris

February 2018

Justin from Refreshing Mountain Retreat and Adventure Center

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2018

Easy to learn/train/use, responsive to tech support needs, and good variety of features.

Xola has greatly enhanced our ability to make the sales process easy to use for the customer, as well as robust and easy to use for our sales and accounting team.

Pros

The ability to sell gift cards at discounts (and then to properly manage the accounting on the backend) is one of the great new features that we really like. This is quite a simple checkout process, but the underlying logic is quite complex. Xola did a great job on this rollout, which speaks more in general to their quality control with new releases. We find that as Xola rolls out new features, they are really well supported, with very limited "bugs" right out of the gate. This has been reassuring, as they have demonstrated the discipline to thoroughly vet updates prior to release, so that there are limited problems caused for their clients with the updates. This allows us to enjoy the new features without the headaches of "unintended consequences" that can sometimes come with feature releases. Also, more in general, Xola has done a good job in making their product use intuitive, This aids the ease of the booking process, makes sales quick, training quick, and even helps in troublshooting. Lastly, the existence of an API is nice, as we have been able to build a few integrations with other software that we also use.

Cons

The ability to export data to excel is nice, but it would be great to have more customizable reporting capability within the software, and/or the ability to create report templates. It would also be nice to do more with packaging of products, rather than just have the ability to sale individually. Lastly, it would be nice to be able to manage Lodging accommodations (i.e. multi-day bookings) a bit more cleanly. They have a workaround for Lodging, but it is a bit cumbersome to use.

Response from Xola

Replied March 2018

Hi Justin, Thank you so much for the review! Responses like this truly allow us to know what we need to work on and what we are doing right! -Kris

December 2017

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

December 2017

C'MON features!

Pros

I started with Xola back when the booking software genre was almost nonexistent. Back then there was Bookeo and that was about it. Now I get a sales call every week from competitors. Peek Pro seems to be the only software that is more feature rich but they are pushy and spam your customers if they get ahold of your data base so beware about them. Xola has an easy and beautiful interface. Non-pushy sales people. Help when you need it. Great ability to manage customers IF you never have to reschedule. The cost is lower than other companies if your doing volume greater than 5K a month. A good choice but you need a dedicated reservationist if you are offering an experience were rescheduling is common.

Cons

When pricing out a booking software company for your business consider the cost of an employee to manually have to reschedule your customers if your experience is prone to cancellation i.e. rain, wind, snow etc. and add it to the monthly cost of Xola to get an accurate idea of the true cost. The point of having a booking software is so you can concentrate on running your business and making it grow. Playing secretary is part of owning a small business but when it takes from R&D, marketing, quality of life it can kill you. Xola only allows your customer to book and reschedule themselves prior to their scheduled date. If you cancel the day of the adventure the customer has NO ability to reschedule if your experience is cancelled due to weather. If you are in a tourist area where you don't have an option to reschedule people because they are on vacation or the experience that you provide is indoor and cancellations rarely occur Xola is a great choice. If your experience is subject to weather and you take the entirety of the experience cost in advance, Xola has fallen behind severely compared to the the other big name in booking software. I provide Hot Air Balloon rides in an area that is prone to strong winds and rain during the season. My demographic is local and I sell my experience to customers that can and know that rescheduling is normal. I leave a recorded message the day of the flight and if the flight is cancelled there is no way in Xola to email the passengers a link to reschedule! Xola allows the customer to select another date prior to the experience and you can set those perimeters but after the customers first date choice, if it is cancelled, that is where you are left back in the 80's. In order to get your customers rescheduled on another date you need to do it over the phone and manually move them in Xola and online for it to move in real time. Xola has completely missed the boat for the experience provider that has to cancel for environmental reasons. I have submitted this feature request for two years now and it has shown no movement. They said it is not a common feature request and told us we could give the customer a "store credit". A credit sounded good until we realized that the customer would have to put al their personal detail starting with their name again to go that route. That is just not an appropriate thing to have your customers who are paying good money have to do and it looks unprofessional. I know for a fact two other operations left Xola for a booking company that offers a solution to the common problem of rescheduling for us outdoor providers. I think that they perhaps specialize in the hiking tours, or biking tour company that goes wind, rain, or shine and just refunds their customer if they cancel. Perhaps most of Xola's merchants operate in tourist areas where the customer does not reschedule because they are going home from vacation. The irony is that they offer our customers a great option to reschedule themselves prior to their first date. Why not extend that availability to after the date in case the experience is cancelled and the customer doesn't want a refund or via policy has to reschedule. For customers booking online, selecting a date and paying is seamless. The merchant can customize a checklist for the customer i.e. what to bring, what's included, a map the meeting point. We receive just the odd phone call asking for clarification and payment is quick. On the other hand we need to hire staff to answer the phones just to rebook our customers on days it is raining or too windy to fly. On average another 40 hours of phone calls and talk time is added to our expense because of the lack of a customizable reschedule link we could send our customers so they could reschedule themselves. Customers like not having to leave voicemails if we are on the other line and %95 of customers would rather NOT wait to speak to a reservationist to go over dates that may or may not be filled. It's really frustrating and I do not believe we are the only one or one of the few merchants that need or would find a simple reschedule feature useful as they have implied to us. The only other con is that they now leave the price on the gift certificates when a customer buys one. This was not always the case. Xola has a mailable and printable gift certificate option which we utilize heavily and you can now offer experiences at a discount but they for some reason notify the recipient of the price. We have been told and agree with several of our customers that leaving the price on the gift certificate is tacky. It has not always been that way, just with the recent update. I understand if you are giving a cash card to someone, you would need and want the recipient to know the price to avoid an embarrassing moment at a store or restaurant but who leaves the price tag on a gift? Xola gives the recipient a code so the recipient can book only and that process is easy but it's clear how much nanny spent and loves them the moment they get the printed gift certificate or email. We went from chasing a couple hundred bucks a week to help pay for a hobby we love and turned it in to a serious 2 person small business with gross income in the six digits, well 3 person and income in the 5 digits because we need someone to handle all the manual reschedules. Feature requests do get noticed but at about 1.5 year turn around. It's been two years since we have been asking for this. We have grown and enjoyed Xola, we just for their sake since the booking software market is so competitive now want to see them be #1 and have the client base Peek Pro does as they are a lot more ethical but we fear they won't if this feature isn't added and if the feature turnaround isn't quicker. Our review may appear negative even though we enjoy most of Xola. We understand all businesses have their little intricacies but we have been an experience provider for over ten years now and have offered many activities, rescheduling is a part of booking management no matter what adventure you provide, we and we are certain most other experience providers agree, just understand you will NOT have that option with Xola. Xola could be the best by far with just a couple more features.

August 2017

John from The Bend Tour Company

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

I recently moved 4 tour companies onto Xola from other options and I am happy to never look back!

Slicker guest interface as well as a more intuitive and cleaner user interface for staff.

Pros

My favorite thing about Xola has been the extremely knowledgeable and speedy support staff always being at the ready via email, phone or 24hrs a dang day via chat. I can not tell you how key it is to understand that hours of need to not happen between 9-5 somestandardtime but can happen at anytime. To me, having someone there to bounce questions and issues or even just log a feature request is key compared to the many other software companies that offer lame "help/knowledge bases" or "video tutorials" you can search forever and still not find what you need. I also appreciate that they are not resting on their laurels when it comes to updates and feature additions. Since I have been using Xola since Jan 2017 they have released many updates that actually have workflow function compared to "Wow.. we made it so you can add emoji's to your email signature" type of stuff I have suffered through as "function upgrades" on other platforms. Lastly I really like that the software has the ability to be cross platform and mobile and you can still have full functionality. It is helpful that they are working towards upgrading the app as they go so more actions can be tackled through there as well.

Cons

The mobile app for android at least could really use a "refresh" feature like on the web so I can swap between company accounts easier than restarting the app. The guide management is a growing feature so I hope more develops there sooner than later which is more about my personal workflow needs than anything else. Lastly, it is not something that has as much to do with Xola as it does with Google in that the subscribed calendar feature Xola offers does not work well with the way google imports them so I would love to see a push style calendar notification instead so those not on apple products are not left with inaccurate calendars. Again more a Google screw up than Xola but I really really want xola to rework the calendar notification option so it can integrate better cross-platform.

Response from Xola

Replied October 2017

Hi John, Thank you so much for your review! So glad to see that you are enjoying Xola. We appreciate the feedback. We are certainly working to address some of the improvements you recommended. - Kris Lawson

January 2019

Colton from Ontario Board Shack

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Great booking software for small business

Xola takes a ton of the work load from the booking process and streamlined it so people are ready to go as soon as possible. It makes it mischief easier for us to track and keep up with our customers and prospective customers and even makes marketing and promotion more effective. The support is great and the interface is easy for us and our customers.

Pros

The set up and user interface is really easy for the most part. The customer service is fast and responsive, anytime I have a problem its answer d in minutes over the phone. The pricing option are really good for small business/new start ups and the booking fees are very reasonable. The best part is Xola is geared towards the outdoor industry and the software easily integrates into your existing website. It also has automated features like abaindon cart as well as custom coupons and discounts which I really like. We use this software for our SUP/Kayak rental business and it has been fantastic so far.

Cons

There could be more customization on the backend of the booking parameters, for instance selecting availability dates for a rental unit takes some time. I think it would be nice if Xola offered its own credit card terminal. It is difficult to add two separate experiences to one purchase, meaning if a customer of mine wanted to rent one kayak and one SUP they would have to do separate transactions.

Response from Xola

Replied January 2019

Thank you for leaving us this review! We value our customers feedback! We are glad to see that you believe Xola is easy to use not only for your business but for your customers. I am going to be reaching out to get some more feedback on the customization you would like to see on the back end. As far as the separate transaction, we have just come out with a new feature called Single Transaction for Multiple Reservations, that allows you to have multiple bookings in one transaction. I am going to send you more information on this as well. Thank you again for your feedback and I look forward to connecting with you soon.-Jessica

October 2018

Matt from Buffalo Pedal Tours

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2018

Very easy and convenient to use

I am an employee of the owner who uses Xola for Buffalo Pedal Tours. I really like that as I'm headed to a tour I can just open the app and within 5 seconds I'm looking at the name of the person who booked and it only shows tours that are booked for me. I really like that I don't have to "check the schedule" to see when I work, like restaurant staff, since sometimes tours are booked only a day in advanced. The notification system through email ensures I'm not missing any tours I've been booked. So overall its a great piece of software. Keep up the good work and keep improving!

Pros

-I love that with my tours I can just go onto the app and check without having to keep track myself of what days I work. -The app is intuitive, clean, and easy to use. -I like that I can see my bookings on the desktop site and sync the calendar with my gmail calendar. -I like that when I get booked a tour it sends an email to me.

Cons

Improvements that can be made: -The desktop site does not allow me to see see the Questionnaire. I have to reference the app to see what the customer wrote. -I don't have the need for a credit card reader, yet the app asks me every time I open it. Once I accidentally said "yes" while wearing headphones and thought I may have gone deaf when I high pitch tone assaulted my eardrums. -I can't confirm a tour through the app. Its inconvenient because then I have to find the specific email and then enter my login thru a web browser. In-app tour confirmation would be much less hassle.

Response from Xola

Replied October 2018

Here at Xola we are always trying to improve our software for our customers! Your feedback helps us do that, so thank you!

March 2018

Alexander from The Crawl Of Fame, LLC

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Best live support I've ever seen. Great product. Easy to use.

Great 24/7 customer support for me. Easy interface for my guests. Makes setting up new products and automating my web bookings very simple.

Pros

The Xola sales system works fantastically well. Yes, it does take a little bit of time to familiarize yourself with all of the bells and whistles, but thankfully they have 24/7 live support that is actually there and are fantastic. Not only can they explain to my dumb ass what actions I need to accomplish in order to toggle product listings and calendar settings, they will do it for me when I am confused or lazy. I love XOLA.

Cons

Xola is made primarily for Tour Operator style businesses offering experiences and doesn't offer quite as much dynamic customizability for selling merch to the people buying tickets from you. Yes, your customers can "Add-on" an item like a T-shirt to their ticket purchase before checkout, but the Xola software doesn't give you the chance to (a) provide a product image for "Add-on" items and (b) retrieve preferential information - like Shirt Size and Color - for "Add-on" items. If your goal is to sell extra promotional merch to your clients, Xola may not be right for you. But if your goal is to make the online reservation process a breeze for your clients so that they can easily self-serve their own booking needs, Xola is HANDS DOWN the best and most intuitive I have seen.

Response from Xola

Replied April 2018

Thanks for taking the time to leave us feedback, Alexander. So happy to hear you love Xola. We definitely strive to meet the needs of businesses taking bookings and have the Add-on option is there to help with incrementally increasing revenue and selling a small selection of merchandise. Thanks again for the glowing review and don't hesitate to reach out if we can ever be of assistance!

September 2019

Josh from Mission Escape Adventure Rooms

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Best in class

Saves a tremendous amount of time with this easy and simple user interface. Saving time equals more time for more important stuff.

Pros

Xola is the simplest booking software out there. I have tried several, and this is hands-down the best there is! Easy to understand and a breeze to navigate through. One of the strongest points is how easy it is to train your staff on.

Cons

I wish there was a way to customize things a little bit more than what is available.

Response from Xola

Replied September 2019

Thanks Josh! We appreciate you taking the time to leave your feedback and I'm excited to let you know we'll be adding more options to customize elements of Xola over the coming months! -Sophie

October 2018

Mike from Treasure Valley SEO

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

October 2018

Almost perfect! - But missing a crucial functionality.

It's been great - Xola is the clear choice for escape room scheduling and online booking payments.

Pros

Xola's has pretty much thought of everything and makes it very easy to manage checkouts and payments for a modern escape room. Their support is always there and willing to go the extra mile. I've been in online business since before Google was a search engine - and Xola is flat out impressive!

Cons

The only thing I can see that Xola can do better, is to allow the company (business owner) to redirect a customer to a specific page after the purchase has been made. That one feature would allow us to directly track all of of our Google AdWords and Facebook Conversions. ...Yes, I know that Xola has a "conversion tracking" setting... but it is not BULLSEYE accurate like when you are able to track your conversions DIRECTLY inside of your Google and Facebook Campaigns. I need to know "What ad triggered the conversion - what keyword did they click on - and then I know what is working inside of my ad campaigns." Pushing conversion tracking to Google Analytics (as Xola does now) does not allow me to do that. Let us redirect the user/purchaser to a specific page on our site - you'll give your clients insight into their advertising and they'll end up pushing more money back into Xola.

Response from Xola

Replied October 2018

Thank you for the feedback! Here at Xola we strive to meet the expectations of our customers. I am going to send your feedback to the team as a feature request and let them know your concerns about redirecting the customer to another page and conversion tracking. If our team has any questions they will reach out! Again thank you for the feedback! It is customers like you that help us grow our business. -Jessica

August 2017

Seth from Big Onion Walking Tours

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

August 2017

Good & easy to use

Advance purchase and daily ACH deposits are great. Having client emails will be helpful too.

Pros

The software is easy to use and mostly intuitive. Over the past few years a number of features have been added to make it more user friendly. Customer service is very responsive. Site has very few "down" times and only the occasional issue with international customers having interface issues. Overall, we are pleased.

Cons

There is still room for improvement. The two most annoying issues are: occasionally clients make errors entering contact email information. I cannot edit the email to help customer if they are a return client (we have a 70% return rate). System will not allow edit to a preexisting email address. Second, have have 40+ guides. There is no way to alphabetize the list of my guides when assigning them to tours. They are listed in order of joining my team. This ends up making guide assignment cumbersome. Finally, Xola is expensive. I am reluctant to have customers pay a 6% additional fee and absorb cost myself. That cost is significant and concerning.

Response from Xola

Replied August 2017

Hey Seth, thanks taking the time to leave a detailed review! It's been a pleasure working with you for so many years. Really glad you brought up the email addresses, the system does allow you to edit! I'll have one of my teammates follow up now to show you how to do it and discuss pricing options with you. I'll also make sure he gets more info on the guides list so we can put that into our customer feedback loop. We appreciate your business! -Alex

May 2018

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2018

Xola has streamlined our booking process and made it easier for customers to sign-up online.

The overall ease of the booking process for our customers and even on the backend has been a huge improvement in saving time and being able to track all of our customers bookings.

Pros

Xola has really streamlined the booking process. It has made it easier for us, in the office, to manage bookings coming in and see when trips and courses are happening. If we are booking private trips or courses that are not listed on our website, we have built our backend system to allow for us to do this quickly. Xola keeps our customers credit card numbers on file in a safe and secure manor making it easy for us to take deposits and final payments prior to a trip or course. Our customers seem to find the booking process easy and user friendly. We have also integrated the use of Smartwaiver with Xola which has made tracking waivers much easier and taken the need of our guides to do it away. Our guides are still learning Xola but Xola has made it so the guides can quickly access the client information without having to send it in a seperate email.

Cons

The biggest thing that we wish was different was that on the calendar, during booking and on the backend, that Xola showed the length of our courses. It only shows the start date, and although this hasn't been a problem, it would be something that would be a nice addition to make life a bit easier. Along the same lines we have courses (single courses) that run Tuesday, Thursday, Saturday & Sunday and would like to be able to show the custom schedule of that course in some capacity, even just on our backend calendar to see the overlap with other trips.

Response from Xola

Replied October 2018

Thank you for the review! I hope that you have found our new calendar features useful and hope they address your concerns! We are glad to see you find Xola easy to use!

January 2018

Pete from Rome Tours

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Have been with Xola for 3 years - Happy to recommend!

Pros

We're a TO in Europe and have more or less had a good experience with Xola with no plans to jump ship. They began working with outward bound service providers in the US and when we arrived with dozens of complicated walking tours, we tested them. Xola have listened to us and made some improvements, but several are still pending and have been for 3 years. Their CEO has been notified about these service limitations (how to price private tours, how to store age banded price ranges for future time periods with 100% flexibility, and others...) and we hope he'll get on it. In general though, Xola is a big thumbs up against the weaker providers like Rezdy and Trekksoft which are both inferior to Xola. Chat support is first class (Milos, in particular).

Cons

Xola have hired some poor account managers in the past. They need to improve on this although I am referring to former staff who were at Xola in 2016. Now gone and all ok). Xola have a free account for start ups with only a few tours. This is only available for US customers and it's unfair. They must offer this to customers in all countries.

Response from Xola

Replied February 2018

Hi Pete, Thank you so much for the review. We truly value the feedback. Some of the reason we are unable to offer our flex plan to all sellers are due to payment processors available in each country can vary. If you have more questions about this please write us at support@xola.com. Happy you are enjoying the software! -Kris

November 2016

Tanner from The Rolling Barrel

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Xola for the win

Xola was our first choice software for our new business and we are glad we went with them. Starting a new business is always tough but working with Xola gave us a quick launch with great insight and tips from their staff. Xola is constantly improving, offering education and studies on the tourism industry and is a quick phone call away. We are always looking for the most efficient way of doing business and clearly Xola is as well. Our calls are on time and our questions are answered. The UI is straightforward and robust. Something we were unable to find in other software. The costs are clear and easy to manage. Our contact at Xola regularly checks in with us and we have created a relationship that ensures our needs are met. We are looking forward to growing our business with Xola.

Pros

User Interface is simple but robust. There is no sacrificing ability for the sake of navigation.

Cons

Refunds have to come out of your xola account, there is a balance that stays in your account and gets sent to your account according to your desired time frame. If the account is empty and you need to refund a customer you have to load money to your account. This is supposed to change as we discussed it with our rep and they were already working on a solution.

Response from Xola

Replied November 2016

Hey Tanner. Chris here. Thanks so much for taking the time to review. I've enjoyed getting you setup with Xola and helping you get your business off the ground using our system and also giving you the 'best practices' based off of all the other pedal taverns who use us. Next year will be a big year for you and I'm excited to see you grow. In regards to refunds, we are totally restructuring that work flow and will have a new solution soon with plenty of time before your next season. Take care and talk soon!

September 2019

Laurie from Great Lakes Pub Cruiser

Company Size: 2-10 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Pub Cruiser Bikes

Pros

I like everything about it and love the Bots that run specials. This has worked well with us. Also, I like the integrated waiver with Wherewolf.com..

Cons

Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule.

Response from Xola

Replied September 2019

Thanks for the review and feedback! Happy to see you are enjoying our Xolabots! As far as the assigning more than one bike to a timeslot, we are coming out with a way to do that soon. We will send out more information about this once it is completed and ready!

August 2019

Pamela from Bullets and Burgers

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Jousting over the Cliffs and the Ocean

Pros

Best customer service ever User Friendly In comparison to Fare Harbor and Peek Pro - Hands down best!! Love the Loading screen phrases. They always make me smile Rescues are the stuff

Cons

not being able to use same guest email twice not being able to delete guest emails affiliates are not alphabetized in settings not being able to have more than 1 code on a reservation

Response from Xola

Replied September 2019

Thank you for the review and feedback! You can now merge customers together that have the same email, so this should allow you use the same guest email if needed. I have taken notes on the rest of your feedback and will bring it to our product team. Please reach out anytime with any feedback you have, it is customers like you that help us grow our software to be the best!

August 2019

Deborah from Questledge

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Everything I need and Quick Support

We need to have an online booking system for a variety of services and the program accommodates those needs. I have tried a few other programs prior to Xola but have not had the need to look elsewhere since using them.

Pros

Ease of use. Setting up the new listings is fairly easy, even if there is a lot of details to fill in each time. Customer service is top notch and usually always available on chat!

Cons

No option for more POS style bookings. We have a lot of walk in customers who combine different activities but when making a booking for those though Xola at the counter, we have to creatively enter the activities. We have an arcade setting with Escape Rooms. Our arcade are is Virtual Reality with booth space rentals with various time slots. It is too difficult to create a time slot for each time and booth.

Response from Xola

Replied September 2019

Thanks for the review and feedback! I would love to get more information on your feedback and see what we can do to help you and your business. I will be reaching out soon to get connected. - Jessica

September 2019

victoria from Extended Horizons Scuba

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

From paper reservations book to online office

Cant say enough good things about our experience with Xola. We have been with them almost from the beginning and they have grown and adapted to meet our needs perfectly. No more paper reservations book, writing in pencil so we can erase cancellations, storing of waivers in banker boxes for years on end... Xola took us from 20th century to modern day office, and allowed us to give the clients online booking options too!

Pros

Xola has allowed us to have our reservations in the cloud, accessible from our mobile devices... allowing us to make adjustments to existing reservations or rebooking clients on the fly, in the field! And Xolas prompt integration of Smartwaiver allowed our office to go paperless, which is huge! The storage that was dedicated to record keeping was swallowing our office up! Now we have space for the clients in the office, but they can also make their own bookings online through Xolas html buttons, which we can customize to suit our needs!

Cons

Sometimes the code can get a little buggy on small things, like scroll-bars in the windows. But any time theres a big issue, Xola is prompt to resolve it!

Response from Xola

Replied September 2019

Hi Victoria, Thank you so much for sharing this glowing review! We're glad to have had you for so long and look forward to continuing to work with you and your team. Thanks, Sophie

May 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2019

Great service until they changed

Pros

Great booking software with wonderful tools like invoicing, analytics, and customization. Customer service is also wonderful and prompt.

Cons

It was about 4x the cost as my previous software but totally worth the cost until they changed their plan to get 6% of my customers money with their fees. I now pay nothing per month but my clients have to pay and I have to now switch companies since I dont want to pass fees onto them.

Response from Xola

Replied June 2019

Thank you for sharing the positive feedback on our product and support, despite being unhappy about our recent pricing model changes. A couple clarifications. We wanted to offer various options to our customers through this change, including extending subscription for a year so no one would have to rush to make a decision on any changes to their operations. To clarify, we assess a 6% guest fee to your guests for online bookings only; we do not assess fees on back office on the standard configuration. We do offer you the option to absorb all or a portion of the fees if you like and would be happy to talk about options that have worked for many other customers as a middle ground. Please reach out to our support team and we'll go over some options! The Flex plan includes all of our features, including many you did not have access to previously. If you'd like additional training on these please reach out!

April 2015

Jack from Whitewater Adventures

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

Xola helped bring our business into the 21st century!

Whitewater Adventures has been running the Upper Cache Creek in California for over 30 years. Until recently we didn't do online booking, and as a consequence the poor office staff had to hand type detailed booking notes and run credit card payments nonstop during the rafting season. Upon joining the team I immediately began searching for a cloud based solution to Whitewater Adventures online booking needs. While poking around on other outfitter's websites and on Google I kept seeing the same name come up at the top of every "best booking system" list. That name was Xola. After scheduling a demo time I was contacted by Delamon, one of Xola's biz/dev representatives. Delamon proceeded to walk me through an hour and fifteen minute in-depth demo of many of Xola's features, including how to set up a trip listing, how to collect and track customer information, how to utilize Xola's powerful marketing and customer outreach features, how to integrate Xola with our website, and much, much more. In these times of outsourced and call center driven sales and customer service Delamon stood out with his positive attitude, clear communicative style, product knowledge and professionalism. As for the booking system itself, well, all I can say is that the reviews weren't exaggerating . The Xola online booking and marketing system is, simply put, a pleasure to use. It is unbelievably robust and well thought out. The booking process is incredibly simple and straightforward. Just the other day I was training one of the office staff on how to use it and I was able to take her from never having seen the program to being totally able to set up her own bookings and create trip listings and add-ons in less than 30 minutes! Creating trip and product offerings through Xola is a breeze and there are multiple options for up-selling through their brilliant add-on feature. Things like trip times, dates, deposits, accepted payment types, built in credit card processors, customer questionnaires, automatic dropped checkout emails and conformation emails, driving directions, lists of what to bring, and much, much more are easily entered and even more easily customized for every listing that you want to create. I really can't recommend this service enough. The care and effort that the Xola team has put into their product and into supporting their customers through the onboarding process has been deeply appreciated by everyone at Whitewater Adventures.

Response from Xola

Replied November 2018

Thank you for your review! We are glad to see you are enjoying Xola!

March 2014

Mike from Adventureworks, Inc.

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2014

Efficient, Effective, Perfect!

Our adventures in trying to find the perfect online booking tool went from designing our own custom platform to using tools that were so big and had so many features they were cumbersome for our staff and nearly impossible for our customers. Needless to say, sales were down, customer satisfaction was low and our staff morale even lower. Then came Xola - an elegant and simple solution to our problems. With features the 'bigger and better' systems are trying to upsell you on, Xola has them all built in, it literally runs itself. Translation: less time working the system and more time with the system working for you. Pros: For our customers, a quick way to check out. No more getting shuttled to multiples screens or worse to a completely different URL! Confirmation emails getting to clients within minutes that contain all of the information they need to know to enjoy their outing. For our staff, a simple back office view with few buttons that make booking reservations quick, checking in guests fast and booking walk-ups a pleasurable experience. The analytics component provides all of the information we need to determine how our business is doing, providing the metrics that matter the most in a manner that's both comprehensible and effective to make quick decisions about pricing and performance. Last but certainly not least is the Xola method of distribution. We can provide check out points throughout our website and through partner websites. We can easily create discount codes and special coupons and feel comfortable that redemption will be easy for our customers. There are so many great features built into the Xola platform, we have saved time and money and with the level of customer support, downtime is a thing of the past, answers are quick and solutions are always an phone call away. Now: Sales are up almost twice what they were at this time last year, online conversion are up nearly 12%, customers are happy and we are getting outstanding reviews on sites like Trip Advisor, thanks to Xola's automated post experience emails. Seeing the entire range on online booking options that are on the market (and some that are not), this is by far the most intelligent system out there and it keeps getting better. Cons: N/A Xola knows who they are and knows who they are not, makes them the perfect solution for small to medium business who want to grow.

Response from Xola

Replied October 2018

Thank you for the feedback! We are happy to see you are enjoying Xola! You are right we know who we are and we know we love our customers like you!

March 2019

Ernie from Fantich Media

Company Size: 2-10 employees

Industry: Graphic Design

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

March 2019

Xola for Escape Rooms

We use Xola for our escape rooms and it's a complete breeze. We haven't come across any buggy software issues or things of that nature that prevent us from managing a business, especially one that's very dependent on a booking software. We like the new split-payment function and overall the investment that the team makes to continually upgrade and develop Xola. Several other competitor booking softwares have reached out to us trying get us to switch but really, if it ain't broke why fix it. We're very happy with Xola and look forward to future developments from its team! Thank you for helping us run our escape rooms!

Pros

I believe the best feature about Xola is its customer support. Their chat function is extremely handy when you've got a last minute question or need a quick tutorial on a feature. Plus the staff is very friendly and will always guide you through any difficulties you may encounter.

Cons

The thing I liked least about Xola is just learning a new software but that comes with anything worth doing. At first it seems as it may be a daunting task to learn new software for your business but the ease of use is beyond amazing and again, customer support is second to none. Got questions? They've got answers!

Response from Xola

Replied March 2019

Thanks for the review! We love to see you are loving Xola for your business! Also, happy to see you love customer support and think they are amazing, we feel the same!

July 2017

Ryan from Milwaukee Pedal Tavern and Milwaukee Paddle Tavern

Company Size: 11-50 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

Xola Fan, make that a Super Fan

it makes running our tour business so much easier

Pros

I love Xola for so many reasons; The mobile view from the customer pov is so clean compared to other options i looked at, this is important for conversions. Cart abandonment emails, have a crazy high response rate, and we knock down so many deals. Reservationsist can tag bookings, so we can pay them commission Past customer data is all saved to expedite repeat bookings Really easy to charge balance day off tour. Software is flexible to change an customize specific day schedule. Add ons can be hidden from customer view so we can Most of all the Xola staff (particularly Delamon and Kelsey) is so cool, responsive, and they really get tour businesses, they are open to new features

Cons

I wish it had two way sync with google cal intergration, we use this for driver view of schedule plus a few other things

Response from Xola

Replied July 2017

Ryan thank you so much for the great review! It's been fantastic working with you and your team and we are so happy you have chosen to partner with Xola these past few years. Cheers!

March 2018

Doyle from South Padre Island Adventure Park, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Y'all should have given me the option for leaving more than 5 stars for Xola.

Pros

Staff's support and interest in "my" software needs. Put this way, I'm constantly hounded by other company's booking software guys to "look" at their software and I keep telling them..."Nope, I'm using Xola and they serve my needs just fine!" For whoever reads this review, I want them to know that I have used Xola for several years and I really appreciate how they have constantly kept up with my growth needs and seek to improve the software to help me grow. As we all know, what works today is outdated tomorrow! THANK YOU XOLA!

Cons

Really? After what I wrote above, do you really think I have any "cons"? For the record, ever since I first started using Xola I have received excellent support and anytime that I needed to "personalize" the software to meet my need, Xola was there to help me.

Response from Xola

Replied April 2018

Hi Doyle- Thank you so much for such a glowing review. We are constantly looking to improve and better meet the needs of the businesses we serve, so I am very happy to hear that this matches your experience! Thanks for using Xola, Sophie

March 2018

Rachel from Mint Julep Experiences

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

Easy to use for our business and for customers with responsive and helpful support.

Easy online booking for tours. Integrations with Viator, Expedia, Google Analytics and Facebook Pixel. Customer database management. Organizational tools.

Pros

Xola makes it easy for us to list and sell our tours. They've thought of every part of the booking process to ensure that our customers have no trouble booking, are reminded if they leave the process, and get a follow up after their tour. When we've needed help with processes or integrations, the Xola team has been quick to help. They've even listened to us and worked directly with our team to implement our suggestions into their system. When we expanded to a new market, there was no hesitation signing up for another Xola account to manage tour bookings.

Cons

There are some things that need to be changed by Xola support instead of on my own. While this isn't ideal, every time I've needed changes, they were quickly resolved by the support staff.

Response from Xola

Replied April 2018

Hi Rachel- I'm glad you have found Xola to be a good solution for your business needs and our Customer Support team as exceptional. We're always looking to roll out new features and there is at least one coming soon that will give you more control without contacting Support. In the meantime, we're here 24/7 for anything you need. Best, Sophie

March 2018

Phil from Refreshing Mountain Retreat and Adventure Center

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

Xola is quick, easy to navigate, and their customer service is top notch when issues arise.

Pros

Use of pictures for listings, timeline views, and short quick steps help in booking a reservation. Managing listings is intuitive and easy to access. Adding booking features to our website is accessible through their custom booking buttons which produces copy/paste codes. With 24 hr customer service we can access their chat line at some of the most inconvenient hours and solve most problems.

Cons

We are a unique company with high volume so managing listings and availability is controlled through a schedule setting. We have worked closely to roll out package features which we look forward to fully integrating this into our system. All that to say, schedules can become laborious with our high quantity of listings. As with all software, there are always wonky items that arise, but all in all it hasn't been anything too much to handle or that they do not address immediately.

Response from Xola

Replied April 2018

Hi Phil- We appreciate you taking the time to share your feedback about Xola. With a job title like, "Fun Scheduler" I can see how scheduling could get a bit burdensome. I'll be sure to pass along your feedback to our Product Manager. We're always looking to improve and customer feedback is a huge component of this process! Best, Sophie

July 2016

Sandra Dee from Pickle Pea Walks

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Loving XOLA!

I love the XOLA package. I actually understand it and am beginning to find my way around it. This is amazing! I mean, it's truly amazing! And as I become more and more familiar with it, I'm discovering all sorts of useful things it can do. I especially like the feature that allows me to assign a guide to a walk and then send the walk roster to that guide. This has saved us from miscommunication on a number of occasions!! Love this feature! I also love to see the XOLA emails announcing that I have another booking!! I don't think I'll ever tire of these! I'm still exploring all that XOLA can do. I intend to master it all. I've found that taking and re-taking the on-line, live trainings sessions has been invaluable. I understand the program more each session and get more assertive as I go along.

Pros

The training and support staff have been extremely helpful and extremely patient with me! In fact, everyone with whom I've worked at XOLA has been the same ' incredible! Everyone seems to really care about making sure the program works just as it should. And they all seem to care whether it's helping to make my business run smoother. This means a lot! Brennan got me started. Then I had my first on-line- training session with the very attentive woman whose name I don't remember. And now I have my own personal techie assistant ' Chris! He may not know he has this title but I'm pretty sure there are many XOLA users who would enthusiastically give him this title. This personal service is so important, both functionally and psychologically.

Cons

I always have problems learning something new but this is definitely not the software's fault! It's user error!

Response from Xola

Replied September 2018

Thank you for the review! We love hearing that our customers are enjoying Xola! Happy exploring and please let us know if we can help in anyway!

March 2019

William from Escape Room Santa Fe, Inc.

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Almost Perfect

Pros

From an escape room standpoint the software provide excellent support for setting up your bookings in various pricing modes. Reporting is almost there. The beta of some of the reports need to allow the user to select dates such as the questionnaire report. Online support is the best. Everyone of the folks that support us online have been excellent customer support representative and truly this sets Xola apart of all other vendors.

Cons

Gift certificate process is a cumbersome. Cannot create a gift certificate for a certain price and allow the client to buy multiples of the gift certificate with one transaction. The view from a cell phone is problematic once you get to the checkout page. The information from the excerpts does not show on this when using a cell phone and this has created a huge issue for my clients. We have had to do workarounds on our web page because of this.

Response from Xola

Replied March 2019

Thanks for taking the time to leave a review! We're glad to hear Xola has served your business well. We also appreciate your feedback about the mobile checkout and gift certificates. Customer feedback helps us continue to improve!

February 2018

Steve from San Joaquin River Stewardship Program

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

XOLA is an awesome booking system for outdoor activity businesses and non-profits.

Easy online event registration. Easy event check-in. Synced liability waivers. Fast Payment. Easy cancellation and rescheduling. Staff scheduling.

Pros

XOLA allows us to easily receive reservations for activities and communicate with customers. All of the information a customer needs to participate in an activity is available online including maps, what to bring and wear, and liability waivers. XOLA sends reminders to customers before their event and allows self-service rescheduling and cancellation. It also permits the scheduling of staff.

Cons

XOLA could offer better integration with the WIX platform. Currently, it is best to redirect with a link to the WIX site rather than embed in the host site. I would also like to see more native integration with financial software such as XERO and CRM siftware such as Insightly.

Response from Xola

Replied April 2018

Hi Steve, Happy to see that you are enjoying the software! We appreciate the feedback and will certainly take this into consideration. -Kris

December 2019

Amber from Wildwood Adventure Park

Company Size: 11-50 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Manager

We enjoy using XOLA wish it was a little cleaner and simpler sometimes but overall we are satisfied.

Pros

Flexible to switch experiences, ease of booking on back and front in,

Cons

Gift Certificates: not able to purchase multiple certificates for different experiences, one person can't buy multiple gift certificates for different people in same transaction Back office: can't override booking capacity, can't book one group with different experiences have to book separately Accounting: would be nice if you could be compatible with Quick-books, daily transactions are confusing and not clean cut

Response from Xola

Replied December 2019

Hi Amber, Thanks so much for your feedback on gifts. Jessica reached out and can help solve some of the issues you mention. We're always looking to improve our product and software so your feedback is super helpful! Thanks, Sophie

September 2019

Carley from Escape The Room

Company Size: 51-200 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

An easy to use, easy to work with booking software

I really don't have any problems with Xola. Every interaction I have had with a CSR has been extremely helpful and positive. I was having issues with the app and they fixed it, and I generally feel like they go out of their way for their customers. Since my business can have unique demands they have been open to changes to benefit us, and if they don't know they answer they will find out and get back to you asap. Overall they have made my life as a manager much easier with their software, and I am happy to be using them.

Pros

When my company first started using Xola it was and is still easy to use. They have an easy to use app, a very easily navigated website, but what I appreciate most of all is their customer service.

Cons

One thing I don't like is I am not able to see as much information about my customers who book on the app as I am the website, but I am not a master a design myself so I'm just grateful for it in general. One other thing that is slightly annoying is I have to refresh the page or close then open the app to get it to refresh to see if there are any other bookings.

Response from Xola

Replied October 2019

Carley, thank you so much for your kind and thoughtful feedback! We're glad you are please with our product and service and we'll be looking to upgrade our mobile app soon! Stay tuned. Cheers, Sophie

January 2019

Wes from The Escape Game

Company Size: 51-200 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Easy to Use, Great Customer Service, Could Improve on Reporting Tools

Overall, we've been very happy as a Xola client!

Pros

Xola features a great online dashboard and an open API for easy integration. Customer service is fantastic; I've always gotten very quick responses via online chat and opening tickets with the company's IT team.

Cons

The reporting and analytics tools have lots of room for improvement. Xola has a lot of data to work with, but clients can only see a limited amount of it via the online dashboard. Luckily the API is a great resource for retrieving data, but obviously not as easy to use as an improved reporting dashboard would be.

Response from Xola

Replied January 2019

Thank you for the feedback! We are glad to see you are enjoying Xola. Our team is constantly working on new features and reporting is one of them. We recently came out with our Custom Reporting tool, that I hope is helping you retrieve more data. I will be reaching out soon to get more feedback from you on what you are wanting to see so I can report this to our team. Look forward to talking to you soon. -Jessica

August 2017

Michael from Bell's Brewery, Inc.

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

August 2017

Xola provides a great way for tour guests to register online for our guided brewery tours.

Organized and comfortable experience for guests, professional atmosphere (moving from paper sign-in sheets to Xola), ability to see bookings update during a weekend shift, ability to check my private tour schedule from home

Pros

- Ease of registering a new group - Flexibility in creating different tour experiences - Usability across different check-in platforms (phones, computers, tablets, etc.)

Cons

- Mobile app: Adjusting a group size or editing a booking is not always possible/typically buggy, which can be stressful when a tour is about to begin within a few minutes and a group is trying to check in for their tour. - Heavy focus on financial info: While this is undoubtedly useful information for tour programs that sell merchandise or charge for their experiences, I would like to see more detailed analytics on attendance info rather than just financial info.

Response from Xola

Replied August 2017

Michael thanks for the review! Happy to hear that the platform's flexibility is helping Bell's manage the tours well. Someone from our Customer Success Team will be reaching out to get more details on what you'd like to see from the mobile app and reporting. Thanks! -Alex

March 2018

Brent from Better Boating LLC

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

Feature rich and easy to configure and merge into Website... Excellent customer service...

Not sure yet... This is our first boating season using Xola... In the fall I will be able to answer this question... We will then have a meaningful comparison to the product we used previously...

Pros

Many features and easy to configure... Easy to merge booking buttons into website... Presents nice user interface to outside world... Excellent customer support and assistance for setting up the application... Many booking options available and easy to add and update... Add-ons feature works well for adding water toys which we rent with our boats... Incredibly flexible for setting up multiple outing and pricing schedules...Coupon feature works well for us... So far we have been able to do everything that we want to implement...

Cons

Wish there was a better method to look two or three weeks out and quickly see what boats (experiences) are booked or available each day... Wish there was a way to place an authorize only charge on a credit card... We have been able to define our boat rental experiences in the Xola App but it does seem that the system was designed to handle tour type experiences much easier than boat rentals... The many available features makes for a bit of a learning curve and setup can be somewhat complex...

Response from Xola

Replied April 2018

Hi Brent- I'm so glad you find Xola flexible and easy to use! As for a better way to look a few weeks in advance - stay tuned for an update coming soon! For the other items on your wish list I'm going to share those with our Product Manager. Customer feedback is always helpful in making sure we are improving our product to meet our customers' needs. Thanks for using Xola, Sophie

February 2018

Derek from Milwaukee pedal Tavern / milwaukee Paddle Tavern.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

February 2018

Decent but could be better

Pros

For our usage, it costs the least compared to competitors. I do like the follow-up email for customers who don't book. Let's keep the good ideas flowing.

Cons

The day of schedule. It's non-existent. Other companies have the ability to visually see a day of schedule vs. looking at a list. On top of that, I would love the ability to assign guides to a virtual day of schedule and color code the schedule manually. Also, scheduling guides is very hard to manage with your software. I'd love to come out there and go over some ideas that can improve your software. We've been with you guys for a long time and would love to see it grow to be bigger and better.

Response from Xola

Replied February 2018

Hi Derek, Thank you so much for the review! We truly appreciate the feedback. Would you mind following up with us at support@xola.com so that we can capture some of these suggestions. We would love to chat with you more about this. -Kris

August 2017

Mike from Escape City

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2017

Easy booking, polished design, simple for staff to use. Great customer service & support if required

Pros

XOLA provides a polished experience for our clients. It's simple to book - online, over the phone, and in store. Everything is customizable to our brand, and the straightforward dashboard makes operations easy for our staff. Additional features such as coupon codes, online gifts, and comprehensive analytics also ad value. Amazing customer service, we've been with XOLA from the start and they've listened to our concerns when we've had them and made improvements based on our feedback.

Cons

XOLA doesn't provide the option to have multiple locations on a single account, which makes it expensive as a business starts to grow.

Response from Xola

Replied October 2017

Hi Mike, Happy o see that you finding the software to be easy to use. Thank you for the feedback in regards to pricing on multiple locations. We will certainly keep you informed of any changes that may come to this. - Kris Lawson

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