Capricorn Software
Capricorn is a self-service web portal solution that integrates billing, online payments, customer history and consumption information into a single web portal. The solution provides customers with self-help tools to manage utilities and allows users to maintain relationships with customers through push notifications. Push notifications provide regular updates to customers on upcoming payments, service outages and more.
Capricorn helps customers reduce call volume by providing tools to check monthly usage and consumption patterns. Customers can access billing information and usage history through a dedicated account. Consumption readings from smart meters provide data about how much electricity, water or gas utilities have been consumed. The data collected can be visualized using charts and graphs that customers can view or download for further analysis.
Capricorn provides a smart metering module that helps customers regulate their monthly billing amount. Support is offered via phone and email.
-
Image unavailable
Supported Operating System(s):
Web browser (OS agnostic)
12 Reviews of Capricorn
Kate from Halton Hills Hydro Inc.
Employees number: 51-200 employees
March 2018
March 2018
SilverBlaze was easy to work with when setting up our new customer portal.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.
Pros
Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.
Cons
Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.
Response: SilverBlaze, SilverBlaze
Date: March 2018
March 2018
Thanks for the review Kate. We enjoy working with your team and, we truly value your business.
I'll pass along your comments regarding the customer password and ratings to Dan.
We always appreciate customer feedback in order to improve our software.
Regards, Betty
Patty from OMU
Employees number: 51-200 employees
March 2018
March 2018
The staff is very easy to work with from demo, purchase, to implementation and ongoing support.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.
Cons
There really isn't much that I don't like about the software!
We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration.
User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.
Response: SilverBlaze, SilverBlaze
Date: March 2018
March 2018
Thanks for the great review Patty. We truly enjoy working with you and your team and, we truly value your business.
I'll pass along your comments regarding the tabs to Dan. We always appreciate customer feedback in order to improve our software.
Regards, Betty
Garry from Entegrus
Employees number: 51-200 employees
March 2018
March 2018
All the staff at SilverBlaze are professional and readily available to answer all questions
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.
Cons
n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.
Response: SilverBlaze, SilverBlaze
Date: March 2018
March 2018
Thank you for the great review Garry! We truly appreciate your business and enjoy working with you and your team.
Regards, Betty
Jody from City of Danville
Employees number: 1,001-5,000 employees
March 2018
March 2018
Excellent quality and service.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Excellent quality and superb service.
Pros
The product has great flexibility for integrating with other software and customers really enjoy the presentation online.
Cons
There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.
Response: SilverBlaze, SilverBlaze
Date: March 2018
March 2018
Thank you for the great review Jody. We truly appreciate your business and enjoy working with you and your team!
Regards, Betty
Ralph from Alectra Utilities
March 2018
March 2018
Great Product
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
Utility is available 27/7. This flexibility makes it capable of allowing customers to perform their work with the utility when it is most convenient for them and not the utility. Very interactive and ensures that all information is collected.
Cons
I have no real concerns at the present time. We are working on expanding the services and expect it to be even better than the existing
Response: SilverBlaze, SilverBlaze
Date: March 2018
March 2018
Thank you so much for the review Ralph. We appreciate your business and your positive feedback.
Regards, Betty
Andrew from Milton Hydro
Employees number: 51-200 employees
July 2017
July 2017
Outstanding support through implementation and post go-live.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
A vast improvement over our past customer portal. Easy for our customers to find what they are looking for.
Cons
There is nothing I don't like about the software. Some of the responsive pages on smaller browser windows are odd.
Response: SilverBlaze, SilverBlaze
Date: July 2017
July 2017
Hi Andrew,
Thank you for your positive review.
We will take your observations into consideration.
Your feedback is important to us, and we'll review the responsive pages that you made reference to.
Please feel free to contact us directly with specific change requests and improvements.
Thanks for helping us improve Capricorn.
Betty
Gabriel from Sewerage and Water Board
Employees number: 1,001-5,000 employees
July 2017
July 2017
Reliable, modern looking and functional customer portal.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Customer online account portal.
Pros
Capricorn has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.
Cons
The customer service representative management access and role assignment is a bit clunky. Creating new CSR roles
Response: SilverBlaze, SilverBlaze
Date: July 2017
July 2017
Hi Gabe,
Thank you for your positive review.
We will take your feedback into consideration. Our priority is to deliver the best Customer Portal for our clients - like you, who are hands-on, and using our product.
As such, your feedback is instrumental in improving Capricorn.
Thanks again,
Betty
Inez from City of Danville
March 2017
March 2017
Capricorn Web Portal
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The Capricorn Web Portal is a great product; working with the Silverblaze team has been a very positive experience.
Response: SilverBlaze, SilverBlaze
Date: March 2017
March 2017
Thank you for the review! Danville has been a pleasure to work with and, we look forward to the next project with your team.
Wendy from Oakville Hydro
Employees number: 501-1,000 employees
February 2017
February 2017
Customer experience redefined
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the Capricorn product and keeps us on the leading edge of our goals to meet the customer needs.
Advice to Others
Great team to work with at SilverBlaze. Great job!
Response: SilverBlaze, SilverBlaze
Date: March 2017
March 2017
Thank you for the review! Oakville Hydro has been a pleasure to work with. We look forward to continuing to work with your team to help meet your goals and customer needs.
Christine from Hydro-Sherbrooke
February 2017
February 2017
Fast to implement and easy to use
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
The implementation of Capricorn is fast. SilverBlaze responded in a timely manner to our requests. Capricorn is a software that is easy to use and very appreciated of our customers.
Response: SilverBlaze, SilverBlaze
Date: March 2017
March 2017
Thank you for the review! Hydro-Sherbrooke has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.
Ben from Owensboro Municipal Utilities
Employees number: 51-200 employees
January 2017
January 2017
This is a full featured reasonably priced web portal.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.
Pros
The bill analytics with graphs are outstanding.
The team at Silver Blaze is easy to work with, and keeps our best interest in mind.
Response: SilverBlaze, SilverBlaze
Date: March 2017
March 2017
Thank you for the review! OMU has been a pleasure to work with. We look forward to continuing to work with your team to help exceed your goals and meet your customer needs.
Daloris from PowerStream Inc.
Employees number: 501-1,000 employees
September 2016
September 2016
Engaging customers with self-service tools using Capricorn customer portal for utilities
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the Capricorn energy management and account inquiry tools.
Response: SilverBlaze, SilverBlaze
Date: March 2017
March 2017
Thank you for the review! PowerStream has been a pleasure to work with. We look forward to continuing to work with your new Alectra team to help exceed your goals and meet your customer needs.
