Excellent quality and service.

Excellent quality and superb service.

Pros

The product has great flexibility for integrating with other software and customers really enjoy the presentation online.

Cons

There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.

Happy SilverBlaze Customer

SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

Pros

Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.

Cons

Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.

SilverBlaze was easy to work with when setting up our new customer portal.

Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.

Pros

Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.

Cons

Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

The staff is very easy to work with from demo, purchase, to implementation and ongoing support.

Pros

This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.

Cons

There really isn't much that I don't like about the software! We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration. User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.

All the staff at SilverBlaze are professional and readily available to answer all questions

Pros

It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.

Cons

n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.