Happy SilverBlaze Customer

SilverBlaze is a valuable resource for our customers and reduces the workload for our internal staff. The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.

Pros

Simple platform to use for our customers. Had the features needed to assist customers and was easy to work with to add new functionality. Features we like for our customers: Graphs, Access to Bill and Notice Documents, Comparison to neighbors, Extension options, and Ability to sign for or disconnect services.

Cons

Would like to see an expansion of software for internet and telecommunication services. Also would like to see AMI data for water services and more specialized information for Industrial customers such as reporting and real time data.

SilverBlaze was easy to work with when setting up our new customer portal.

Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers. The option to allow each User to change the customer login was requested and Capricorn actually programmed and put the changes in place, quickly. Training was easy to setup and staff were comfortable once we started testing.

Pros

Easy to use, when managing our customer base. We like the ease of the Customer Services reps helping customers online, whether it's sending them another email or changing the status of their login.

Cons

Not sure if it's a good idea, but somehow need to view customer password? Capricorn ratings come in daily, a list of the ratings based on screen the customer commented would be helpful.

The staff is very easy to work with from demo, purchase, to implementation and ongoing support.

Pros

This software is very easy to navigate with a lot of information available at your fingertips. The interface is modern looking and intuitive. Our customers can better manage and keep track of their consumption for water and electricity, view copies of their bills and pay online which helps lower call volume in the office.

Cons

There really isn't much that I don't like about the software!

We use export tables from our CIS system which means the data is not real time information. We are currently working to use available API's to help with a real time integration.

User classes had to be setup to determine which tabs to 'show' for each customer for the different services. I would like to see the software determine which tabs to show based off the information in the tables that is available.

All the staff at SilverBlaze are professional and readily available to answer all questions

Pros

It has a modern look and is very flexible to make changes as required. SilverBlaze team is great to work with on enhancements whether driven by customers or their internal technical folks.

Cons

n/a Currently, I cant's say anything negative about their product. As mentioned on the 'pro' side the team is constantly looking to develop and enhance their products.

This is a full featured reasonably priced web portal.

At OMU we wanted a web portal that was full featured plus. Our customers expect the standard information and functionality, such as bills and payments. However, with Capricorn our customers get so much more. The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.

Pros

The bill analytics with graphs are outstanding.
The team at Silver Blaze is easy to work with, and keeps our best interest in mind.

Customer experience redefined

Capricorn has been an easy transition and a great step forward in providing the best customer experience to our hydro customers. The constant innovation required to keep up with the industry is captured in the Capricorn product and keeps us on the leading edge of our goals to meet the customer needs.

Engaging customers with self-service tools using Capricorn customer portal for utilities

PowerStream's My Account portal has received top marks from our customer focus groups for its design and ease of navigation. Regardless of the device being used, our customers are impressed with the self-serve options and 24/7/365 availability of the Capricorn energy management and account inquiry tools.

Excellent quality and service.

Excellent quality and superb service.

Pros

The product has great flexibility for integrating with other software and customers really enjoy the presentation online.

Cons

There is really nothing for me to comment on from a negative standpoint. Product and service have both been great.

Reliable, modern looking and functional customer portal.

Customer online account portal.

Pros

Capricorn has an intuitive user-friendly layout. We have had no problems with uptime. SilverBlaze support has been excellent.

Cons

The customer service representative management access and role assignment is a bit clunky. Creating new CSR roles

Great Product

Pros

Utility is available 27/7. This flexibility makes it capable of allowing customers to perform their work with the utility when it is most convenient for them and not the utility. Very interactive and ensures that all information is collected.

Cons

I have no real concerns at the present time. We are working on expanding the services and expect it to be even better than the existing

Outstanding support through implementation and post go-live.

Pros

A vast improvement over our past customer portal. Easy for our customers to find what they are looking for.

Cons

There is nothing I don't like about the software. Some of the responsive pages on smaller browser windows are odd.

Fast to implement and easy to use

The implementation of Capricorn is fast. SilverBlaze responded in a timely manner to our requests. Capricorn is a software that is easy to use and very appreciated of our customers.