About El Dorado Utility Billing

El Dorado by Creative Technologies is a cloud-based customer and meter management solution for utility companies to manage their billing process. It features meter reading, billing analytics and usage tracking. Users can set up utility bill projections for multiple customers based on meters’ historical average.

El Dorado includes online bill payments, a biller portal, billing forms and service order management. The solution allows users to set up customer alerts for very high or very low usage. Users can choose and customize invoices from preconfigured post cards or electronic invoice statements.

The solution is used for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards...


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Supported Operating System(s):

Web browser (OS agnostic)

68 Reviews of El Dorado Utility Billing

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(28)

28

4 stars

(32)

32

3 stars

(7)

7

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 68 results

September 2020

James from Mariana Ranchos County Water District

Verified Reviewer

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Try it, You'll never look back!

Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.

Pros

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.

Cons

As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!

Reasons for Choosing El Dorado Utility Billing

El Dorado wasn't the cheapest or the most full featured. I just got the vibe that they were as interested in my business as I was. I'm so glad I stayed with my gut feeling. It has been very rewarding!

Reasons for Switching to El Dorado Utility Billing

the program did not allow us access to our own information. Every time you wanted to take a look at some of your data it was another tech support call and another fee.

Response from Creative Technologies

Replied October 2020

Thanks for the 10 out of 10 review Jim its been great serving you !

February 2020

Michael from Somerset Domestic Water District

Company Size: 2-10 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

Water utility software

A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.

Pros

Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

Cons

Tablet app should have an auto-transfer feature vs transferring the file.

Reasons for Choosing El Dorado Utility Billing

Best GUI interface, best price, best support which all started with top tier sales! [SENSITIVE CONTENT HIDDEN] are the best!

Reasons for Switching to El Dorado Utility Billing

QuickBooks did not meet the needs of a utility

Response from Creative Technologies

Replied February 2020

Hi Michael - Thanks for your feedback. We are expanding the feature / functionality of our EasyReader mobile add and will be enhancing it to add a auto file transfer function, picture taking, GPS mapping and driving directions to the service address. Our sales team will reach out to review it with you.

October 2020

Sandra from City of Medina

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Functionality

3.0

October 2020

Sandy's review

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

Pros

The last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.

Cons

I feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.

Response from Creative Technologies

Replied October 2020

Thank for the review Sandra, we appreciate your comments on the ability to search and sort customers in your database as well as the integration to your ACH and radio reading provider. As for the help guide we are doing custom video recordings specific to your configuration so maybe that's a better option for you them reading the manual.

March 2019

Gwen from Lander County Combined Sewer & Water District #2

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

March 2019

Secretary

Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Pros

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Cons

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Response from Creative Technologies

Replied March 2019

Gwen we appreciate your feedback and comments. I am sure you can understand the world of technology is constantly evolving and we do everything possible to keep our software up to date with the latest security patches and feature updates. We try everything we can do to keep our cost low and competitive. Unfortunately, we have to pass on the costs for our support staff, product enhancements and security updates to our customers. The benefit is you have a system that is supported with a first class team of professionals, you have a reliable, easy to use and fully functional billing system. We will certainly be glad to train you and your staff on the operation of the software so you can rest assure we are here to help. I will have someone from our customer service team reach out to you.

March 2018

Akenya from Jasber Utility Services, LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

My experience with the software has been good; however I would love to see some improvements.

Pros

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Cons

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile. 2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see. 3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements. 4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.