Try it, You'll never look back!

Our relationship with El Dorado has been a true friendship. Not just a vendor customer relationship. We honestly feel like they are part of our team, working towards our goals. They just feel like family.

Pros

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds. We recently started our AMR program with Itron. El Dorado stepped up and had us running in minutes. The technical support during the transition was above reproach.

Cons

As a user for over 10 years now, we really don't miss much. Anytime we have found something we think we might like, one call and it's usually implemented very shortly. It's almost like having your own IT department!

Water utility software

A few learning curves, support assisted with walkthrough and troubleshooting set up. Very professional from sales to install and building accounts.

Pros

Very excellent customer service and sales. The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

Cons

Tablet app should have an auto-transfer feature vs transferring the file.

Poor software developers

I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking. There also fees every time you turn around for things that should be pretty standard.

Pros

The system, at its most basic, is simple for users. However, when an admin asks for updates they are in over their head. They make a lot of assumptions that create problems. Actually, the best part of this software is the payment processing partner - Invoice Cloud is great.

Cons

Be very clear about your database assumptions. Again they will make recommendations that could cause downstream problems. Also, you want to make certain the features are functional. We bought based on features that have not yet been released and they have no date for release. Their reporting is limited. They represent it is really user-friendly - you will find if you know data it is highly restrictive. Also their cloud-based solution is not cloud-based it downloads information to hard drives and restricts features for more than one users - again an example of poor development.

Secretary

Now that I am familiar with the system I can run the program well. However, as an administrator, if anything were to happen we would have to pay to get a new person trained. There are other billing systems out there that do not require constant upgrades to keep the system at peek performance. I have to pay for that privilege and pay for upgrades as well as support.

Pros

The options, however If I want to use them I have to upgrade after paying thousands to begin with.

Cons

That I have to pay an annual fee for help. That I had no training when I first began, I have to pay extra for some of the features that were believed to be included.

Go for the full gammit

Human error is the #1 problem in utility billing. Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

Pros

The reporting of v10 is so much better than v9. The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve. By utilizing the portal, I am able to save $500 monthly in credit card fees as the customer now pays the convenience fee.

Cons

I would like to scroll through account manager.

Marland City Clerk/Treasurer

See the above comments I made I think that pretty well sums it all up. Overall it's a good system!

Pros

Payroll I use every 2 weeks and its very user friendly I've never had any trouble entering the data with the ease of the time frame needed and accuracy.

Cons

The manual ugh! To me its very hard to understand. It leaves out the important steps that have to be taken to complete the task. It's vague to the details that your supposed to understand. I had 1 month of training on El Dorado before being left to do all the duties involved in my daily job. I found it easier to make my own manual with the steps I took to complete the task. I'm still making some revisions to my notes so that when and if I'm not elected to this position in April of this year, the person coming in will at least have my manual to follow so it should be easier for them from the start.

El Dorado Utility Billing Software

I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.

Pros

I do the bookkeeping for three small mutual water companies and this software allows me to switch between companies rapidly. It is easy to use and meets all my needs for billing and record keeping.

Cons

I have an older version of the program and it uses separate software (Crystal Reports) to compile reports. On this version, reports are not as easy to customize as I would like, but I'm sure that has improved in newer versions of the El Dorado Utility Billing software.

El Dorado Software Review!!

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements. The system / team members are very flexible when it comes to making things happen for you.

Pros

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities. Having the on-line availability for customers to pay is a great feature also. The customer service is always there and available to assist in whatever it is.

Cons

I have not found anything I dislike about the software in over 15 years.

El Dorado Review

This software has been incredibly useful and we continually work with our customer support team to discover new ways to use it.

Pros

The reporting features make this software very useful and applicable for a utility company.

Cons

The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.

Review

Great. Takes a lot of stress off knowing El Dorado is watching out for our utility billing.

Pros

Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.

Cons

Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.

My experience with the software has been good; however I would love to see some improvements.

Pros

The system pretty much does what we need it to do , but would like to see some new enhancements. The software is ok.

Cons

1) Currently changes that are made to a profile is not logged; I would like a log of some kind that would tell me who made a change to a particular field in the system for a particular customer profile. 2) I would love to see misc. adjustment post that can be issued to specific lines items; currently for example let's say I want to give a customer a credit to water or Sewer which is in fields A or B the system won't allow; credit that customers can actually see. 3) We would love for customers to see both Full statements along with shut/past due notices on invoice cloud or mirror the statement in IC format with info and lines on El Dorado statements. 4) Or at least add the notes that we add to the statement; We would like it to mirror the fields that appear on the paper statement. If these changes are not coming soon; I would like to get pricing on implementing them or if they are implemented and we are not aware; if someone could let me know.

Utility Billing Review

We are definitely happy with the Software and the support...although I wish we could call later in the day - due to time differences we may not get an answer during our working hours.

Pros

Ease of entering payments, adding new accounts. Reports. The support we get when we have the craziest questions!

Cons

When I enter payments, the last account entered does not remain on the screen. Instead it reverts to the very first account that was entered in that batch. I would like more flexibility in reports. And I would like to have the capability of totaling out a deposit when I am finished posting payments so the program would automatically go to the next batch. This is the most frustrating aspect---forgetting to number my batches.

Not the best time to change software for our company.

I greatly appreciate your time in presenting the new Version 9. Currently we are going through a rate case filing with the Public Uitilites Commission for new rates and have limited time now to delve into the software upgrade.

Pros

You seem to be constantly trying to stay current with customer technology demands.

Cons

The reports in the version 8 that I have to stay with are not very useful. The way that inactive accounts remain in the database for customized reports is time consuming to remove.

This has streamlined our process from reading meters to the end billing extremely well.

Greater level of efficiency. Less mistakes and there is less keying in/duplication. More confidence in our billing outcome.

Pros

The general ease and functionality of the program. This program has made our process of reading the meters, entering the data, creating invoices, etc. much quicker. What used to take approximately 4 days now takes less than 1 day.

Cons

Being able to utilize this software with QuickBooks which is our bookkeeping system would be the perfect scenario. I have to deal with deposits twice and as an HOA we should be using an accrual method of bookkeeping, but with this software I have to deal with payments and deposits through El Dorado, but have to then double enter some data into QB to have an accurate accounting/bookkeeping system.

Great Sfotware/Customer Service Support

I would sincerely recommend this system to anyone entering or working in the utility billing industry. We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly. We were able to turn from signature of contract for services to bills being sent out in 10 days!!!

Pros

I have purchased this utility software based on price, features, and compnay providing services personnel. The product was easy to acquire and install. The private and personal overview of software was thorough, timely, and very informative. Further calls were made to clarify user procedures and immediate, instant attention was provided. Priority was placed onto our system at no extra charge. I look forward to expanding our system with the help of creative technologies and also feel secure that if and when we run into difficulties, we will have the support necessary to overcome issues quickly and effectively.

Cons

At this time we have not seen any cons other than we can not navigate from the account manager directly to the "print bill" tab. However, the system does allow us to enter mulitple invoices at one time to be billed. This issue maybe something that we are doing incorrectly at this time.

Billing software review

Our experience in transitioning to your billing software has been good. The one thing that would really make it better is to be able to have more flexibility in generating custom reports. We tend to open the database with MS Access to generate custom reports.

Pros

We are not limited on the number of accounts we can create. Our previous billing software was limited with stepped pricing if we needed more account numbers.

Cons

Custom reports within El Dorado are not as flexible as we need them to be.

Affordable, Easy to Use, Open Utility Billing Solution

Get access to the demo and try it yourself.

Pros

We recently purchased the El Dorado Utility billing system and found the installation to be very easy and straight forward. Before switching to El Dorado we looked at many billing systems and found many of them to be overly complicated, short on functionality and overpriced. Our old billing system was too complex to use and caused us frustration every we used it, our staff had to spend hours trying to figure out the most basic functions or to make simple changes. We choose Creative Technologies for their expertise in the industry and superior customer service. Creative Technologies added features and functionality in the product to satisfy our particular needs, the reports are accurate, flexible and provide the extensive details and we need to report back to the accounting department. The product is feature rich, rock solid and exceeds our requirements. We plan on expanding our system to bill both electric and water with the El Dorado Utility billing system.

Cons

I have no Cons.

BEEN USING PROGRAM FOR 17 YRS.

Pros

CUSTOMER REPS! TWO OF THEM WERE THE NICEST PEOPLE AND ALWAYS READY TO HELP. THE REPORTING OPTIONS ARE GOOD.

Cons

1-WOULD LIKE DROP DOWNS TO SCROLL FOR ALL LISTS. 2-AN "UNDO" OPTION WHEN MAKING CHANGES TO AN ACCOUNT. 3-TO BE ABLE TO SORT CUSTOMIZED REPORT FIELDS IN THE ORDER I DESIRE. 4-IN CREATE STATEMENTS, HAVE THE BILL, DUE, LATE DATES SAVED BUT WHERE THE MONTH WILL CHANGE. IT ALWAYS REVERTS WHEN YOU LEAVE THE SCREEN. 5-SAVE VARIANCE ALERT %. 6- NOT TO HAVE A PASSWORD TO LOGIN. 7- LAST BUT NOT LEAST: OPTION TO MAKE SCREEN WIDER WITHOUT SCROLLING OR NARROWING EACH COLUMN TO FIT THE ACCOUNT HISTORY PAGE FOR VIEWING.

Affordable, Easy to use Utility Billing

We find this product to be Excellant

Pros

We have been using El Dorado for many years and recently upgraded to the version 7 Utility billing system and found Creative Technologies staff to go above and beyond our needs for the installation and support. We recently had a computer hardware crash and the Creative Technologies team was ultr-responsive and flexible to meet our needs when we needed them most. We choose Creative Technologies for their expertise in the industry and superior customer service. The new version is as simple to use as the old one with a whole lot more additional features, reporting options and nice graphical interface with large buttons for each program funtion. I would recommend Creative Technologies to anyone looking for a easy to use and reliable utility billing system.

Cons

We can think of none

Great upgrade from previous versions

It's made running reports much easier. There are so many ways to track individual customers.

Pros

The overall layout - all my customer accounts are right there in front of me, and I know exactly how to find them all.

Cons

You have to "exit" from each customers account, and the "exit" button is on the far right of the menu, so you sometimes have to scroll just to be able to exit back to the main menu.

USEFUL CHANGES

HAVE BEEN USING PROGRAM FOR PAST 15 YEARS...............................................................................................................................................................................

Easy to use, great support

The overall experience has been great. They were wonderful with implementation and our database import. The support team is quick to get back to you and very helpful.

Pros

Flexibility, ease of use, customizability, integration with Invoice Cloud

Cons

I would like to be able to do more with the late notices feature.

Water Billing

The few problems I have encountered have been easily solved over the phone and did not take all day to accomplish. We even went from manually reading meters to radio read meters. The process to use this new function was easy and I felt that the company totally had me back with support.

Pros

This software is easy to use and understand. Reporting is easy to achieve.

Cons

I don't have a problem with any area of this software.

Village of San Jose

I am a very happy customer.

Pros

User friendly and excellent customer support.

Cons

Current version of software does not let me reverse payments.

"It was the best of times, it was the worst of times."

Pros

Collecting all the information and being able to report back monthly for billing for our small town. Very impressed that if the internet is down, this software keeps going. Appreciate the time that the I.T. person takes to assist (used him a lot in the early days, but not as much now).

Cons

Printing receipts is impossible. The system shuts down, but able to get back on-line very easily.

TOWN OF FOUNTAIN HILL

WHEN I TOOK OVER THIS JOB I HAD NO EXPERIENCE AND NO ONE TO TEACH ME. THE TECH STEVE WAS SO PATIENCE AND HELPFUL WALKING ME THROUGH AND EXPLAINING TO THIS POOR BRAIN CAUSE I WAS TOTALLY KINDERGARTEN LEVEL. I TOTAL LOVE STEVE TO BAD HE'S IN CALIF. OR SOMEWHERE BESIDE HERE. BIG THANKS TO THE PROGRAM FOR THE EASE OF THE SYSTEM

Pros

ALL LISTED AND DIRECTIONS SO EASY TO FOLLOW

Cons

NOTHING

Program is very easy to use

Pros

Easy, Quickness to find a customer for customer service, easiness to edit program and correct issues. Like that you can search by name and account #.

Cons

I wish all adjustment would show up on adjustment list weather correcting amount, added charges or fees.

Software is very user friendly. Data is easy to read. Reports give good information.

We have used El Dorado Utility Software for about 10 years and have been very satisfied with both the software itself and the customer service we receive. The support group are highly professional and are there for us every step of the way. I would high recommend this billing system to anyone.

Pros

Easy to use, great customer service

QUICK AND EASY SOFTWARE!!

THIS SOFTWARE HAS BEEN EXCELLENT FOR OUR USES AT THE OFFICE. I AM NOT THE MOST COMPUTER SAVVY PERSON FOR SURE, BUT THIS HAS BEEN RELATIVELY EASY TO USE. I WOULD RECOMMEND THIS PROGRAM TO ANYONE. STAFF IS VERY HELPFUL WHEN I HAVE A PROBLEM OR DO NOT UNDERSTAND SOMETHING. THIS PROGRAM HELPS OUR OFFICE RUN MUCH SMOOTHER!

Pros

Easy to use.

The utility billing software is uncomplicated and fairly easy to teach to other users.

I am not sure of any specific benefits I receive using this software but I find it user friendly.

Pros

The software is easy to use and customer support is on the West coast, which is helpful for our needs.

Cons

Latest upgrade made current meter read confusing ad after making customer support aware of this issue, no resolution has been given.

standard review

Pros

Lots of options for creating reports even though they are not always easy to filter.

Cons

When generating a reprinted bill, you have to put in 5 separate dates every time. We have not been able to figure out a way around this even with help from our IT support.

IWM,Inc

Pros

the partnership with invoice cloud. Creative tech fir printing and mailing.

Cons

Business status page. Can not export today's payments to excel. Not able to switch between two account numbers with out reentering account#. EX: 100000 to 100000.01

Have used ElDorado software for 20+ years, and selected them when we were ready for new software.

Pros

Easily adjusted the program to suit our needs and the billing format that our customers were most used to

Cons

Have have several technical issues, but their tech support is readily available and easy to work with

Easy to Use

Pros

This product is easy to use, very user friendly

Cons

There really isn't anything negative I can say. This is the only billing software we have ever used.

Sandy's review

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

Pros

The last upgrade done to the program was wonderful. It was one little thing, you can scroll on the Account Manager screen, chose a person, then when you return to the screen it stayed in the same place. There are many options when sorting your Account Manager Screen, very handy.

Cons

I feel the help screen could explain a bit better, such as, when reading a topic it tells you how to do the function but doesn't go on to explain what to do if it that doesn't work. I guess that is where customer service team comes in.

Company Review

I use this program daily at my office very easy to use, gives all the information I need.

Pros

Everyone that works for the Company is very friendly and helpful

Cons

Nothing to complain about. does everything I need

Billing is hard, creative technology tech support makes it so much easier

Stable program that produces nice statements and an excellent data base for customer information and usage.

Pros

Friendly service, El Dorado is a nice stable program with good well thought out features, it produces an easy to read statement and handy spreadsheets.

Cons

I have a hard time getting El Dorado and ICloud to synch regularly, I get a lot of error messages, the edit button automatically comes on when I am looking at a customers account and this makes it easy to change something by accident.

Great product with even better support!

Highly recommend this product to anyone who does utility billing. The product is great, but the support is first class. We love everyone on the team at Creative and all they have to offer. Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need! Thank you!

Pros

Customer support is unbeatable. Implementation and training is 5 star! All of our issues are addressed immediately. Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.

Cons

There are some minor issues with the ease of use and some items that don't meet our needs, but we have some odd and somewhat complex billing scenarios. Most of these issues are under review and are being addressed.

Easy software and efficient for your business

Pros

The software is easy to use and extremely accurate. They also have a team to help you should you have a problem.

Cons

Up until recently I thought some steps could be eliminated and updated. I asked my rep and there is a new update for the program we will be getting and it looks awesome

Good software at a good price

After installation was completed everything has been running well. I felt like some charges weren't discussed before the purchase, specifically regarding online pay. Granted, I didn't ask these questions until after the purchase but it would have been better to be presented with this information before purchase. Overall the cost is great, we halved our annual support services costs and it enables us to do ACH payments without any charge from El Dorado.

Pros

The cost was much lower than our current software and lower than other options we were looking at.

Cons

Customer service with setting it up was difficult. Our small town has one employee and works mornings only four days a week. The time zone difference between central and pacific left only a short time frame to troubleshoot issues with installation. It seems like the only had one person dedicated to setting it up so if she was busy we had to wait.

upgrading to V10 version

It was easy to upgrade. Everyone I spoke with was pleasant and professional and they knew their stuff. The total process did not take long at all. From when I signed the agreement to upgrade to downloading the program took less than 3 days.

Pros

It is on the same order as the old program I had. It was loaded onto my computer rather quickly and tech support is great. They got me set up and running.

Cons

That the email funtion does not work on the upgraded version.

Review from Franklin Township Municipal Authority

Over the phone tech support was wonderful. Operator entered our program and I watched while they adjusted items that needed adjusted. Software worked perfectly after adjustments were made.

Pros

Easy to use

Cons

Nothing

El Dorado review

Appreciate west coast customer support, my requests I have made have been fulfilled for a minimum coast (special issues), helpful customer support.

Pros

Ease of use

Cons

no comment

Outstanding Customer Service

I have always been very have with the quick and very helpful Customer Service. Highly recommended company.

Pros

Easy to use

Cons

None

User-friendly, and expert help

Pros

ease of sorting data, ease of correcting mistakes and tracking those entries, multiple standard reports access.

Great Upgrade from old software

This software was a great upgrade to the outdated billing software we had. The help section is awesome as well as the programmer who is very responsive and knowledgable and willing to go above and beyond to help you.

Pros

Ease of use Functionality Customer Service and Help Section Constantly improving

Cons

Reports not as user friendly as I would like and the turn around time on getting the kinks out of a report. During conversion would recommend more training.

Would recommend this software

Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing!!

Pros

For the most part I can do everything I need to do to bill our customers for electric, sewer, garbage, and water.

Cons

I have some customers that have more than one account. When I am entering payments, I would love it if I could just hit the next arrow to get to their next account. Currently I have to retype the whole next account #.

Review

Pros

Very easy to get around and to do statements

Cons

We get an error in the billing history and it kicks us out of the system

Utility Billing Software Review

Overall it is easy to use. The frustrating part is the reports don't memorize and the input for the reports are tedious to re-enter. It should run more like Quickbooks. The search features are horrible to work with. It never "finds" the name or address you are looking for. It glitches and at times does not send the email statements at all. You click all the right boxes and the emails don't send. I am frustrated on many levels on a daily basis. Thank you for asking for input. Quick Reports should be available in an instant. Nothing is more frustrating than having a customer wait for minutes for a report to be generated while they stand at your counter. I have almost memorized every account number in my system in order to "find" an account quickly.

Cons

"Find" feature is frustrating. Quick Reports are frustrating.

Mixed Feelings

It is an okay program but has much room for improvement

Pros

I like the format of the statements. Running statndard reports and creating statements is relatively easy.

Cons

Unable to customize reports. Can't easily reprint copy of last billing. Randomly kicked out of program for no reason.