El Dorado Utility Billing vs Muni-Link

El Dorado Utility Billing has 68 reviews and a rating of 4.28 / 5 vs Muni-Link which has 60 reviews and a rating of 4.73 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

El Dorado Utility Billing

Muni-Link

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.28 / 5 (68)

4.73 / 5 (60)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 30, 2020

May 13, 2019

Pros/Cons

Pros
This product is easy to use, very user friendly
Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.

Cons
Have have several technical issues, but their tech support is readily available and easy to work with
The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.

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Pros
The flow for the billing is very nice. No jumping around from one screen to another.
The software is very user friendly. In addition the staff is very easy to work with and very knowledgeable.

Cons
The price is a little high compared to what we had been using, but the product is better.
THERE ARE SOME REPORTS THAT I WISH WERE ALITTLE MORE DETAILED, BUT OVERALL A GREAT SOFTWARE

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Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos

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