El Dorado Utility Billing vs MuniBilling

El Dorado Utility Billing has 68 reviews and a rating of 4.28 / 5 vs MuniBilling which has 53 reviews and a rating of 4.7 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.28 / 5 (68)

4.70 / 5 (53)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 30, 2020

February 21, 2021

Pros/Cons

  • Pros

  • This product is easy to use, very user friendly

  • Great to use for its functionality for billing purposes. Gets the job done with ease on our the leadership team.

  • Cons

  • Have have several technical issues, but their tech support is readily available and easy to work with

  • The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.

  • Pros

  • The Customer Service Experience was excellent.

  • Very user friendly Timely and very helpful technical support

  • Cons

  • Integration was a slow and technical process, but that is to be expected. Everything was worked out swiftly that caused little to no issues in the long wrong. Really don't have any negative aspects.

  • this doesn't applied to me, as of today I have no negative/cons things to say about this software

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos