About Muni-Link


Muni-Link is a cloud-based utility billing solution designed for utilities providers for municipal authorities, boroughs and cities to manage their payments, billing notices, interest rates and penalties. The system provides integration with existing meter and accounting solutions used by authorities.

Muni-Link includes a feature called account central, which enables users to manage accounts for each individual and access information such as customers’ addresses, utilities used, bills and more. It also provides a customer portal, where customers can view e-bills and make online payments. They can also review their outstanding balances and payment history.

Muni-Link offers a built-in CASS certification for address verification. It enables utilities providers to post service interruptions announcements via text message, websites or social media.The solution can also be accessed through mobile apps for Android and iOS. Support is offered via an online portal.



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Supported Operating System(s):

Web browser (OS agnostic)

60 Reviews of Muni-Link

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(45)

4 stars

(14)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 60 reviews

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April 2019

Donna from Windsor Borough Municipal Office

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Product sells itself

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Pros

I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Cons

Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Response from Link Computer Corporation

Replied April 2019

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

April 2019

Telia from Bogue Banks Water Corporation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2019

Streamlines many processes

We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much. Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Pros

I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Cons

The reports module and the delinquent letter batches.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.
The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.

Response from Link Computer Corporation

Replied April 2019

Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

March 2019

Carol from Luckiamute Domestic Water Cooperative

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

LDWC Review 2019

We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

Pros

Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.

Cons

Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.

Response from Link Computer Corporation

Replied March 2019

Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

March 2019

patty from hanover twp sewer authority

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

best i've ever used

our billing went from 5 days (yes days!) to 2 hours. it otherwise saves us so much time over our previous billing system. it is the best move we could ever have made. absolutely love it.

Pros

it does everything i need it to and other things, too. it is so easy to use and doesn't take long to master. customer service is top notch. the company will add features that you need, then they will be available to all of their customers. many reports can be downloaded as a .pdf or spreadsheet for further manipulation. i can get the entire monthly billing done in about 2 hours, and that includes verifying all the 3rd party information is correct for each customer and printing. you can post transactions for a past or future date if you need to, unlike our old billing software. you can change the due dates depending on what day of the week it falls on. so much customization.

Cons

the reports are sometimes difficult to figure out, but you can subtitle them so you don't forget what each one does. have had issues with adjustments hitting revenue when it's not supposed to. finally figured out where it's happening.

Response from Link Computer Corporation

Replied April 2019

Patty, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

March 2019

Haley from South Fork Coeur d'Alene River Sewer District

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Innovative, easy to learn and use

Muni-Link is the best out there! I looked at different options and nothing compared to the ease of use to the customer support provided. I have recommended Muni-Link to many municipalities and will do so in the future :)

Pros

Anyone can use it, when you look for information it is where it should be. I like that we can customize the data and customer support is easy to reach and willing to help. You can access it from anywhere you have internet access. Usually, when I am looking for something Muni-Link doesn't offer I contact support and they already thought of it and have it or they request their programmers to design it for me. They are progressive with the ever changing electronic world and they don't wait for challenges to arise before addressing them, they have a solution before a problem. Seriously, the best choice I have made!

Cons

I certify tax liens each year and it's a 3 step process with about 370 accounts, which is very time consuming. Muni-Link has offered to help data entry but I would like an easier option than manually entering 370 accounts 3 times.

Response from Link Computer Corporation

Replied April 2019

Haley, thanks for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

May 2015

Judi from North Londonderry Twp

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

May 2015

Muni-Link was just what we were looking for when we needed to switch to a new billing software.

Up until May of 2009 we did our own sewer billing. The software program we were using was no longer being supported, so we needed to come up with another program. The water company had wanted to do our sewer billing for years, saying they would simply add our sewer charges to their monthly water bills. We had the water company do our billing from June 2009 through July 2012. Without going in to detail, having the water company do our billing was certainly not ideal. When we did our own billing (approximately 2,400 customers) we billed quarterly. Once the water company did our billing, our customers were used to receiving a monthly bill. We wanted to keep billing monthly, but thought we couldn't handle the work load, so we looked for a service bureau to do the work. This decision was less than desirable and resulted in unnecessary work for us. Then Muni-Link walked in the door! We were impressed with their demo. We went with Muni-Link as soon as we could free ourselves of our commitment with the previous company. We collected receipts in March of 2014 and did our first billing in April of 2014. The individual doing the setup and training was great, made himself available outside of normal business hours to get the job done. If something needed to be or corrected for us, either he or the team was on it. Once we were through the training process, he moved on to set up others and we were shifted to the support staff. The support staff is very friendly and eager to help, from a simple question of I forgot what to do, how to accomplish a task not previously done. We needed a quarterly report showing specific information. They provided us with the info and will create a report specifically for us to run in the future. When we needed to look for another software program in 2009 and 2012, we asked our auditors if they had any recommendations and they did not. However, now that they have seen Muni-Link (they were immediately impressed), and will now be able to say Muni-Link. The screens are easy to look at and well organized, steps to follow to complete a task are logical. It is very obvious there were countless hours of thought, design and work that have gone into producing this software and they continue to improve it. Everybody wants to find a product as great as this one, along with good support. We are so happy we made the switch and are confident that anyone else who chooses Muni-Link software will not be disappointed.

Response from Link Computer Corporation

Replied May 2015

Judi, thank you so much for the wonderful review and positive feedback! We are proud to have you as one of our Muni-Link customers. Best regards, Mac Rosenbaum.

April 2019

Susan from Blairsville Municipal Authority

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2019

My overall billing experience with Muni-Link

My overall experience has been great! The sales team is awesome, the customer support team is wonderful. I feel like I know them personally. They are the most pleasant people to talk to. Great team (Muni-Link) :)

Pros

What I like most about Muni-Link software was how easy it was to get our old billing software transferred to the new billing software. I was very nervous at first, but it all fell into place very easily. When any problems did arise, the support team was able to help in a reasonable amount of time. The software is very easy to use. The billing is step by step. I would recommend this to any new businesses thinking of going to Muni-Link. It has been almost five years since we started this software.

Cons

I really do not have any complaints except when they do updates they do not always let you know ahead of time. If changes are being made I would like to be notified prior to.

Response from Link Computer Corporation

Replied April 2019

Susan, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

March 2019

KELLY from ERIE COUNTY DEPT OF ENVIROMENTAL SERVICES

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great system

Pros

We love the reports the best. It helps with becoming more accurate in billing for our customers. It was easy to learn and use.
The support desk is always very helpful and prompt in answering back.
Conversion was very easy and seamless. Everything flowed over into Muni-Link nicely.
Training was very thorough.
Muni-LInk was able to accommodate us a lot for changes we wanted or help us to get the desired outcome.

Cons

The loans module still has some quirks and problems. We don't like how the billing and payments are done in the loans module. WE have problems when we final out an account with a loan on it.
Some times we wish we could do some adjustments in the maintenance tab instead of calling the support desk to do them for us, but they are very quick in making the changes for us.

Response from Link Computer Corporation

Replied March 2019

Kelly, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum.

March 2019

Stephanie from Village of Harristown

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Muni-Link

Most importantly, the help desk has been extremely helpful as I, a new employee, have had a lot of questions. The program is easy to use, but I am still learning some of the 'ins' and 'outs'. For our Village, this has been a good solution for accurate and timely billing.

Pros

The software is easy to use, for the most part. Help with questions if almost always immediate. If a question isn't answered immediately, there is a response within a very short time. The online access has been a very important reason we like the program...easy to access. The report function is pretty good...and if there is a report we don't find to meet our needs, another report is usually available to give similiar results.

Cons

The report functions could be a little better with their descriptions.
Interface with our credit card provider has been a challenge with recording payments and the division of monies to funds.

Response from Link Computer Corporation

Replied March 2019

Stephanie, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

April 2019

Alison from Village of Leetonia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great program and awesome customer support

Pros

This program is easy to use. I like the ability to keep various customer accounts open at the same time. There are many great reports to use and if you can't find what your looking for, customer support is always there to find it for you. This program is capable to bill water usage down to single gallons, no more guessing for the customer on what they actually use each month.

Cons

The thing I like least is when returning a customers original deposit, it will show in the breakdown of the bill as part of the payment needed.

Response from Link Computer Corporation

Replied April 2019

Alison, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

April 2019

Lorrie from City of Titusville

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2019

Invoicing, Payments & Adjustments

Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Pros

I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Cons

When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment.
Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

September 2017

michelle from Hastings Borough water and sewage

Review Source: Capterra


Ease-of-use

5.0

Value for