Diversified Billing reporting
Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Diversified Billing
Diversified Billing is a utility billing system that allows businesses to handle customer service and payment processing operations. It is available as an installed LAN software or as a cloud application and is designed for water, sewer, trash, electric or gas utilities billing.
Diversified Billing can be customized based on business requirements. The platform automatically creates a rolling master calendar with every task to manage the entire billing cycle from meter reading to shutoff notices. It can be utilized to train staff members and help them set up billing and other processes. It also provides a manager’s dashboard with a real-time status funnel for every task, allowing supervisors to easily monitor operations across t...
39 Reviews of Diversified Billing
Average User Ratings
Overall
4.36 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
July 2020
Susan from NSSJMA
Company Size: 2-10 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Takes efficiency to a whole new level.
I'm highly satisfied with the software. The customer service is quick, friendly and knowledgeable. They have the background to know what I want and how to execute it. They really have made things go smoother for our office and I owe them a ton of gratitude.
Pros
The barcode printed on each bill makes the task of posting payments very quick. What use to take me 4 hours for a large deposit now only takes 45 minutes.
Cons
Like most other software's, there's lack of options for collections efforts.
Reasons for Choosing Diversified Billing
Diversified was simplified and easy to understand. The customer service won us over.
Reasons for Switching to Diversified Billing
QuikWater was very outdated and had too many areas for error. Customer service was awful and we were no longer able to make changes. As companies/facilities grow, sometimes the software needs to grow with them.
Response from Diversified Billing
Replied July 2020
Hi Suusan, thanks so much for taking the time to submit a review. We have several tools to help with collections efforts. I asked one of the support staff to give you a call to be sure you were aware of everything available.
July 2020
Heather from City of Taneytown
Company Size: 11-50 employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2020
Visual Utility Billing review
Minimal problems have occurred with this software and if they did occur they were resolved within a day or two.
Pros
I love how with each process you need to do, the software basically walks you through each step.
Cons
The confusion on owner tenant when you want to just send an email verses mailing a hard copy also or not at all.
Reasons for Switching to Diversified Billing
More options, hands on training and being able to reach an actual person when contacting company. Everyone is wonderful to work and they are really nice BUT [SENSITIVE CONTENT HIDDEN] is the BOMB diggity!
Response from Diversified Billing
Replied July 2020
Hello Heather. Many thanks for taking the time to submit a review. I sure hope BOMB diggity is a good thing! I will ask one of the support team to reach out and work with you on streamlining owner-tenant communications.
July 2020
Sherry from Hughesville Water Authority
Company Size: 2-10 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
July 2020
Water Utility
My coworker, [SENSITIVE CONTENT HIDDEN], has been trying for a few months to get a customized price from [SENSITIVE CONTENT HIDDEN]. No one else can provide it. I spoke with [SENSITIVE CONTENT HIDDEN] several weeks ago about trying their new software (complete rewrite). She downloaded the info, and again [SENSITIVE CONTENT HIDDEN] was to get in touch with me. Still waiting.
Pros
I like the handheld 'beeper' which I've used for years. All data has posted properly and quickly.
Cons
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds. Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it. They cannot change it.
Reasons for Switching to Diversified Billing
He went out of business.
Response from Diversified Billing
Replied July 2020
Hello Sherry. We appreciate you taking the time to review Diversified Technology Software. We obviously dropped the ball in following up on your request to upgrade your software. My apologies. One of our team has reached out to you to rectify the situation.
July 2020
Kelly from Portage Area Sewer Authority
Company Size: 2-10 employees
Industry: Utilities
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
PASA Diversified Billing Review
Overall, the software has worked very well for us. There are additional features that would be nice to have but we are very satisfied.
Pros
the software billing is very user friendly. The staff is very helpful when contacted for issues or problems that come up.
Cons
Although the reports are very good it would be nice to be able to customize reports some of the reports to print specific information we need.
Reasons for Switching to Diversified Billing
The Mastertrack software was outdated and was lacking in good reporting
Response from Diversified Billing
Replied July 2020
Hello Kelly. Thanks very much for submitting your review. I will ask one of the support team to give you a call and try to customize a report to get you exactly the information you need.
July 2020
Cheryl from Blossburg Borough
Company Size: 11-50 employees
Industry: Government Administration
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
July 2020
Review
The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.
Pros
The ease of processing bills and receipts was very easy to grasp. The customer inquiry is very easy to use. We converted our old billing system to Diversified and it was almost seamless.
Cons
I would like the ability to view consolidated bills for landlords. I would also like to see some of the reports tweaked or have the ability for the customer to tweak a report based on specific information you need. Our customers would also like the ability to pay by echeck, instead of credit/debit card.
Reasons for Choosing Diversified Billing
It was a Board decision.
Reasons for Switching to Diversified Billing
Additional options and specifically the ability to receive online payments.
Response from Diversified Billing
Replied July 2020
Hello Cheryl. Thanks so much for taking the time to write a review. I will ask one of our support staff to reach out to you to discuss the issues you raised and see if we can't figure out a way to address them.
