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Supported Operating System(s):
Web browser (OS agnostic), Windows 10About Visual Utility Billing
Visual Utility Billing is a cloud-based utility billing solution designed to help municipalities and authorities to manage their daily operations. Key features include billing, payment processing and customer service. The solution can also be installed on Windows-based machines with data stored locally on users’ networks.
Visual Utility Billing offers a dashboard that helps users view scheduled, overdue and completed tasks. They can also access the status of work orders and manage non-billing related tasks by setting personal reminders.
Visual Utility Billing helps users manage calendars, send electronic bills with customized or standard messages, process payments and allow customers to settle bills via debit or credit card. Users can also print, download and email pre-configured and custom reports. Support is offered through an online portal during business hours.
3 Reviews of Visual Utility Billing
Overall rating
4.33 / 5 stars
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Showing 1-3 of 3 reviews
September 2018
Lori from Bern Township Muni. Authority
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2018
Visual Utility Billing Program
the Municipal Authority recently added ACH billing for its customers, it has made making payments for customers easy and importing all these payments at one time has been a time saver.
Pros
VUB is easy to use, there are many features to help with DEP reports and Board reports.
Customer Service is outstanding, the people at Diversified Technology are always helpful and very knowledgeable.
Cons
There are no cons to this software, if I had to pick something I would say there are so many things you can do that I don't have enough time to explore all the possibilities.
October 2018
BARBARA from BOROUGH OF BELLEFONTE
Company Size: 51-200 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Final billing
Loveeee you guys! I feel like I know everyone and they know me (even tho I some of us have never met!)
Pros
Easy to use and support is ALWAYS there for me :)
Cons
I wish on the main screen you could "search for owner" and it also show the amount owed so I don't have to go into each individual account to give them their total balance.
October 2018
Elizabeth from Weaverland Valley Authority
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
3.0
October 2018
WVA Review
I have only been using Visual Utility Billing for about a year now. At first it was a little confusing but by following the steps as followed I was able to learn very quickly. Entering payments and processing bills has become second nature.
Pros
While entering payments and printing bills the steps are very clear and easy to follow.
Cons
VUB is constantly logging me off and giving me error messages while I'm trying to process the bills.