About 365villas

365villas is a cloud-based vacation property management solution for short-stay rental properties. The solution helps users to manage reservations, handle inquiries, coordinate guest communication and track payments.

365villas provides a booking engine that integrates with a users' existing business website and third-party booking platforms. It allows property managers to list current room availabilities and booking prices through multiple channels. The reservation manager syncs booking details on user websites and third-party booking platforms, which allows customers to see room availability and pricing in real time.

Rule-based dynamic pricing automatically changes booking prices according to demand. The solution also helps users build websites for t...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

129 Reviews of 365villas

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(95)

95

4 stars

(30)

30

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 129 results

August 2018

Zanneta from RIGAAPARTMENT

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Try it and you will never regret

Long story short: I was keeping an eye on 365villas property management software for 3 years. It was hard decision to start using vacation rental management software knowing that it could be way behind in properties management comparing to hotel field. When I knew that a trusted professional from hotel field start working where I decided to go ahead. Support team, it all because of you! It was not love from from sign, I had to give it a time and write dozen of emails to support team, expecting anwers in seconds. Guys from support were strong enough to handle my preassure and now I could definitely say that I will not change this PMS to any other. If you relax, give it a time and remember that vacation rentals software are young in comparison to hotel than 365villas is definitely the best to try. Latest update is simply brilliant!

Pros

New software update is just fabulous! Price is very competitive

Cons

Previously in 2017 support was not great, good that ts has improved significantly

December 2020

Tormod from Villa Heidi AS

Company Size: 2-10 employees

Industry: Translation and Localization

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

365VILLAS ENABLED OUR BUSINESS TO GROW SIGNIFICANTLY - HIGHLY RECOMMENDED

365Villas streamlines every process my company needed for running our vacation rental business. We save hours of administration every day and have enabled us to grow from only 2 rental listings to 30 listings in only 2 years. This without increased overhead costs or increased staffing.

Pros

The software covers every process thinkable when you run a vacation rental business. Reservations, payments, channel sync, customer communication, housekeeping, accounting etcetc, in a perfect process flow. They know every detailed aspect of the business and have designed a solution for it. We started out with only two rental units and would not be able to take on the additional 28 we have acquired the last two years without the 365Villas system and team. It is easy to use and the customer support is ready to solve any question we have.

Cons

After their latest software update (november 2020) we only miss functionality for group reservations. That is to be able to rent out several units to one customer in one operation instead of one by one reservations. We have communicated this to their team and they will see what is possible in a future release.

Reasons for Choosing 365villas

1. Software functionality 2. Easy implementation 3. Easy to use 4. Fantastic customer service

March 2019

Jan from Urlaub Hamburg Altes Land

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

March 2019

industrie's leading software - A nightmare

It was a nightmare. Nearly every time we received a new deadline when our website should work properly. Deadlines were displaced without clear communications to the customer. Although their product without multilanguage functionality was useless for us and it was definitely not our fault that it was not working, we were supposed to pay nearly the full amount. I have spoken with other customers that are having same problems and these guys are still calling their selves as world's leading solution in that market... That's ridiculous

Pros

- Some employees really tried to help us. - Sales presentation is really good

Cons

- their software especially the WordPress website is not ready to be sold as a product that is working properly. - the WordPress theme is full of bugs - the multilanguage function is not working - most of the time I was writing translations and bug lists - communication with the team was not working. Waiting for feedback for more than a week although there were a lot of problems with our project - always delay in delivering or bug fixing - no confession about their missing delivery of a working product - cooperation partners like Rentals United did not work as promised

Response from 365villas.com

Replied March 2019

97.5% of our reviews are very positive. Here is a copy of the German website Jan Kramer is supposedly so upset about: http://krame22.websites.365villas.com/de/ It's a new theme. We made clear at the start it would take time to deliver everything in German - which we did. After his trial, Mr Kramer confirmed he liked our functionality better than what he could find in Germany or his current PMS and was willing to wait. Mr Kramer is actually upset because he signed up to Rentals United thinking they'd connect to a German channel he wanted. When this turned out otherwise, he demanded refunds from us both. This matter had nothing to do with us. Nonetheless, we still tried to help him. Mr Kramer seems to be a start-up with little activity. He has held the threat of this review over us to try to extort a refund when none is due. We refused to bow to it. He also made many legal threats. None has materialised. Other providers should beware before partnering with Mr Kramer.

January 2021

Liselore from SHWAY BV

Company Size: 1 employee

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Best PMS I have ever used

Pros

It's super well structured, super detailed and very simple to use.

Cons

Have nothing yet that I do not like, the things that I needed provided the team when I mentioned it!

Reasons for Switching to 365villas

I needed a more various PMS.

October 2019

Chris from Down South Holidays

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Reliable and easy to use

It's been a very positive experience using 365villas for the last three years. We started off managing just two properties and have expanded to now have 19. Our individual owners all seem happy with the clarity and accuracy of the monthly reporting and, as holiday home managers, we are confident that the software will still be a good fit for us as we continue to grow.

Pros

I really like the booking calendar and guest information interface that is easy to use and visual from all devices when I'm away from the office. From a financial control point of view, it's great to be able to open up a guest's profile and see all the expenses and details in one place, plus be able to add guest and owner charges in a clear and logical way. Great that you can also set up default expenses to appear automatically without having to manually add them each time. Lots of time-saving options with this software that has been carefully designed.

Cons

My least favourite part of the software is the way it generates an owner statement without the name of the property on it. This may not be an issue for users with one or two houses, but we manage close to 20 properties and it takes extra time for us to rename each downloaded file.

Reasons for Choosing 365villas

365villas was the best choice for us because it's good value for money and we like the clear and logical interface which is very easy for our whole team to use. We needed software we could use across all mobile devices and this ticked that box very well.

Reasons for Switching to 365villas

Our previous software was not tailored enough for the short-stay holiday home rental market in so many ways and it was not compatible at the time with any of our Apple-based office technology. 365villas was like a breath of fresh air when we gave it a trial run.