Hostaway Software

4.6 / 5 (88) FrontRunners

Our advisors have recommended this product 7 times in the last 30 days

About Hostaway

Hostaway is a unique vacation rental software that offers deep channel integrations and support. Hostaway provides property managers with the flexibility of the most advanced solutions while being easy to use.

The dashboard and mobile app allows users to manage their marketing, sales, accounting, reporting, payment and communication needs all in one place. As premium partners of channels such as VRBO, Booking.com, Airbnb, Homeaway and Expedia, with the ability to manage advanced setups, no other platform gives you the type of control and peace of mind that a Hostaway user has. The software is designed with teams in mind - it's easy to train staff and keep them happy while improving business at the same time! Hostaway also provides a booking eng...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

96 Reviews of Hostaway

Average User Ratings

Overall

4.6 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(65)

65

4 stars

(17)

17

3 stars

(3)

3

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 96 results

November 2020

Kim from Carr Realty of the Poconos

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Top notch customer service

Pros

We found Hostaway to be the perfect option for our property management side of the business. [SENSITIVE CONTENT HIDDEN] went above and beyond meeting with us to get us started and through the first few months of operation. Now we deal primarily with the customer service via the app, and they get back to us immediately. They will either fix the issue we're having or we dialogue and troubleshoot to fix. They are constantly working to streamline the program for property managers in terms of calendar updates, updating listings etc. We host between 20-30 properties and they've been great to work with. Highly recommend.

Cons

Sometimes the updates are glitchy, but customer service immediately attends to the issue. It's a newer software and very inexpensive compared to its competitors so minors issues are is to be expected, but they troubleshoot and update constantly.

Reasons for Choosing Hostaway

We liked [SENSITIVE CONTENT HIDDEN] and our interactions with him. The price was definitely what caught our eye, but our overall customer experience has been top notch. When we dealt with Hostfully we didn't care for our sales rep. He didn't listen to our needs, didn't send out time reminders and links for meetings, and was overall no where near as responsive as we needed them to be. Hostaway won us over.

November 2020

Jack from Beyondbnb.io

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Sophisticated Channel Manager

Overall, this has been a good experience. I signed up with them a year ago and periodically I do a review of the competition and new entrants to see if they stack up and so far, this is the best solution for us.

Pros

It does a lot of really great things that suit my business model perfectly. It is the best software system I could find for our budget and requirements. My personal favourite is the webhooks and open API that I can use to build my own functions on top of.

Cons

It really needs the functionality to be able to automate the security deposit for guests. That is my one problem. I would have said the financails could be improved but they just released a major update to this and it looks great. Finally, I'd like to see some custom reports for business metrics. I currently have to download to a .csv and manually figure things out. The overview dashboard does have a decent set of metrics, but I want to see them over time.

Reasons for Choosing Hostaway

By far the best value for money and the best suited to my individual needs.

Reasons for Switching to Hostaway

Expensive and you had to pay extra for the actual channel manager. It was a good PMS, but it's only really useful if you have a lot of call ins or your own direct booking website that people have to enquire before booking. I wasn't a fan.

March 2021

Keiran from Lifty Life

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

No Other PMS Compares

The software solves a lot of issues for me, but three core problems were solved because of Hostaway. 1) Channel distribution, 2) Automated guest communication, 3) Cleaning/task coordination.

Pros

Hostaway was able to distribute my listings across the main sales channels with ease. While it does have a lot of other features the primary reason for purchasing this software was for the ease of managing multiple units across multiple OTA's.

Cons

Like any other software, trying to learn how the platform works takes time, but overall it was super easy!

Reasons for Choosing Hostaway

Honestly, I had a demo with Guesty and the salesperson seemed rude. I also didn't like the commission pricing model they had.

October 2020

Roy from 9044051 Canada Inc.

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2020

Constant double bookings and horrible support

Pros

Easy to use Quick set up Website builder

Cons

Horrible support Constant double bookings Give you the runaround Show 0 empathy on money lost due to their mistakes.

January 2021

Jamie from Lipstick Properties

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Exceptional Support - Software is still young but off to a great start

I like this company, their culture, and their obvious commitment to the client. The software is very intuitive, user-friendly, and has a fantastic design. Lastly, their customer support is exceptional. They are obviously committed to working with the client and making sure their end users are happy.

Pros

I appreciate the simplicity and user-friendliness of Hostaway. The display is appealing to the eyes and the menus are intuitive. Additionally, the customer support team accessibility is hugely beneficial. I can get quick answers to my questions - they are very responsive. The value of that is beyond measure for a property manager or someone who has a demanding schedule.

Cons

The software could offer more templates and automation as it relates to booking and task management. There are a number of processes that take place due to different scenarios as it relates to guests, their needs, and changes in reservations. My experience thus far with Hostaway is that they are actively improving their product which is very nice.

Reasons for Choosing Hostaway

1. Software intuitiveness 2. User-friendliness 3. Mobile App 4. Implementation support 5. Dynamic pricing tool

Reasons for Switching to Hostaway

I worked with OwnerRez for a month and a half and the onboarding was still in process. While the software was sophisticated and thorough, the onboarding process was painful. Their support is only available via an email ticketing system. I was lucky if I got a 1-2 hour meeting once a week and at the end I was criticized for needing so much support. Transitioning to a channel manager and scaling your operations from working with individual platforms is no easy task. Myself and my assistant were in flux for a very long period of time and OwnerRez did not appreciate that.