About AVImark

AVImark is a veterinary practice management software designed for veterinarian professionals and veterinary hospitals of all sizes that offers appointment booking, patient records, prescription plans, inventory management, purchase order management, patient reminders, veterinary diagnostics and treatment management functionalities within one suite. The solution is available both in cloud-based and on-premise deployment options.

AVImark offers appointment management and appointment scheduling features, which allow veterinary practice staff to plan their appointments based on their availability. When an appointment is confirmed, it reflects in the practitioner calendar. The solution also aids client communicat...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8, Windows 10

394 Reviews of AVImark

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(141)

141

4 stars

(180)

180

3 stars

(45)

45

2 stars

(15)

15

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 394 results

December 2018

Misty from Norwex USA

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

December 2018

AVImark Review

I realize by using Avimark we are able to keep track of each patient’s history, are able to make important notes and are able to see vital information quickly.

Pros

I loved how you can put alerts, special notes etc for your coworkwes to see on customers that need that. Also, to print the vaccine history that is very convenient! I feel like the flow of the software is very easy to follow.

Cons

Merging accounts sometimes causes issues.

Response from Henry Schein Veterinary Solutions

Replied December 2018

Hi Misty, Thank you for your feedback! We appreciate you calling to light the flow of our AVImark software--it is something we work at to ensure it matches the flow of your practice and day. We're always here to help with issues that may arise and help find ways to make them easier. If you ever have additional questions, concerns, or would like more information on how we can help with training, let us know. Email us at HSVS.Solutions@HenryScheinVet.com.

December 2020

Juan from Home Veterinary Care of Northern Virginia

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Best vet specific software I have used

Very easy to use, very easy to implement and teach. Great value for the money and good support.

Pros

I love how responsive the developers are to suggestions for improvements. Support is awesome, and support hours are good - basically, they are there when we need them. Pricing is very fair and I like that we can install the software on multiple laptops without having to involve tech support.

Cons

There are a couple of little glitches that I wish we could work around. If there is a requisition that doesn't go through to the diagnostic lab we need to delete the charges and enter them again, there doesn't seem to be a way to "Resubmit"

Reasons for Choosing AVImark

I tried cornerstone at our sister practice but wasn't all that impressed. It seemed to have a steeper learning curve.

Reasons for Switching to AVImark

Just more flexible, powerful and useful in our circumstance

May 2020

Paul from Valley Animal Hospital

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

May 2020

Good but can improve

Overall experience is Love Hate. I appreciate the updates (though not automatic enough) but many of the CSRs need to communicate better or know "business" better. Overall grade would be B-/C+ but certain feature can get actually attain a solid A.

Pros

AVImark software has really thought about it all! So much is available amongst its many features. Integration with online pharmacies, credit card processing, credit providers (e.g., Care Credit et al) reminders, and some collection agencies (among just a few examples of many outside organization types) is excellent once correctly installed.

Cons

The software can certainly be improved. Start with design--forms from the 90s were good in the 90s but not today. There's nowhere to add additional notes with regard to client information, for example and pop up alerts show fine in one instance but not in others; no rhyme or reason. Verification from one screen to another isn't always thought through and getting features that easily exist in Cornerstone, for example, just aren't available in AVImark (or not without extras or add-ins). Reports might be built well for IT administrators but should be better for financial analyses. Searches are simply too complex for the technology that exists today, filtering should be possible within the system but it is sorely lacking (not many or none). Support, for the money is still too spastic where one great CSR at one time is missing the next time. Technology support (of the system vs of the many features) is great but it's not always immediately available and you have to have a "ticket" created. Good luck with that, because you're not always available when they're ready to return the call.

Reasons for Switching to AVImark

Purchased practice and old system was 20 years old.

November 2020

Rosemary from Not Just 4 Paws Animal Hospital

Company Size: 11-50 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2020

Avimark User 30+ Years

Overall I feel that Avimark is a great program. It's ease of use is good. Beginners can pick up the basics easily. There are a lot of things that the system can do that many are not aware of. The ease of integration from one program to Avimark was pretty seamless.

Pros

Easily teachable. Easy integration. User friendly.

Cons

Not as easy to get "New" features added when suggested. I would like to see the online academy become part of the program as "basic" meaning I think that you would have way more practices wanting to have the system if this was available as a no charge portion of the system. Practices are constantly adding more staff, and the cost associated with the academy are not very cost effective for a practice to have year round. If this price was embedded in the purchase price and maybe just a minimal annual fee would be much easier for practices to want to continue this service.

Reasons for Choosing AVImark

I have worked at practices that have had both Cornerstone and Avimark. One practice started with Avimark and decided to change over to Cornerstone. This was a mistake in a very bad way. They essentially took a practice that was well balanced and working very efficiently on Avimark. They owned two additional practices that were on Cornerstone (and not functioning well) they wanted all the practices to communicate. They choose to change the only practice that was functioning well to convert over to Cornerstone, and it made a horrible mess. The current practice I am at started on Cornerstone under the old ownership. They were on it for 10+ years. During that time they could never understand the system well enough to utilize any of the features that it had, so there was virtually nothing used correctly. When I came aboard I made my argument to why we needed Avimark, and changed. My background is in inventory management. Avimark I feel is superior in this area. I have even shown the Technicians at Covertus things about the system that they did not know it could do.

Reasons for Switching to AVImark

I hate Cornerstone. This program was developed by persons with accounting backgrounds, not a veterinary background. I think that both things need to be taken into consideration. I think that Avimark is a better product because it takes into account more the veterinary aspects above the accounting. I do feel there is room for improvement, but that is so with any program.

December 2020

Anne from Cats Preferred

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2020

Easy to use

I have been using Avimark for 20 years and have never seriously considered changing to another software system. It give us easily readable medical records, easy client transactions and ability to email clients from their medical records.

Pros

Very easy to set up and start using. Also grows easily with the business. It allows the business to decide how in-depth they want to go with the use of the software. ie) medical records can include rule out and then predetermined treatment options or be used as a simple free form medical record.

Cons

Updating to new versions can cause network issues, especially difficulty printing until all printers are re-setup. Support help can be hit or miss, but lately has been very good.

Reasons for Choosing AVImark

less expensive and platform was similar to what I had previously used.