About Digitail

A cloud-based practice management solution built with veterinarians that offers all the functionalities you need for your practice. Key features include patient records, appointment booking, automatic reminders, mobile app for pet parents, wellness plan management, inventory management, 2-way chat and telemedicine, pre-written discharge notes and recommendations, consent forms & file management, Quickbooks integration, payment portal. Unlimited training and support 24/7.


Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of Digitail

Average User Ratings

Overall

4.97 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(35)

35

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

October 2020

Rafael from Bondi House Vet

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Hands down the best option for my small mobile practice

Changing software is pretty stressful but I couldn't be more grateful for their hard work and patience in helping me get up and running. Its smooth and quick and simple software - just does what you need it to do.

Pros

I've been locum Vet for 10+ years so I've used pretty much every system out there, I was in the final stages of signing up with another market leader (that I shall leave un-named but they are a respected 4.5 star company) - That company was going to charge me double per month which is fine for the extra functionality. The it turns out that the conversion into that software - they were going to charge me over $6000. Without going into too many details, DIGITAIL ended up doing the full conversion for me for less than half, actually less than a quarter - ok get ready for it: LESS THAN ONE TENTH that amount. That other company also presented me with a vastly complicated array of settings that I wouldve had to go through myself - DIGITAIL is much simpler, I was up and running within a few days. Sebastian is hands on and consistently gives amazing support, and is extremely patient and dedicated to the software and its constant improvement. Several suggestions for improvements and customisations were implemented within a few weeks. As with any software there is a learning period, and things that are non-intuitive. The support at digitail is amazing. The SMS reminders work perfectly here in australia (unlike other solutions I looked at) and the SMS rates are super reasonable (by far the best value I found). Would recommend this software - and happy to give back to them to reciprocate the great service. Contact me if needed.

Cons

Some things labelled in different ways - but learned pretty quickly how it works and there was good one on one webinar service.

Reasons for Choosing Digitail

Price and functionality

Reasons for Switching to Digitail

SMS reminders weren't working.

Response from Digitail

Replied October 2020

It's an honor to work with you Rafael! Looking forward to more suggestions as you are always forward-thinking and spot on.

April 2020

Monica from Hemopet

Verified Reviewer

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

User friendly solution for both vets and pet owners.

Pros

The fact that someone came with a very ingenious solution for digitalizing not only pet's healts records, but also all the registers that our country legislation requires and was able to make it user friendly helped me and my colleagues the most. Now we don't lose precious time doing the inventory every month, or checking if our assistants have removed pricesely the drugs used that day from our stock, or even calling the owners for a vaccine or a check-up reminder. We can focus on what we supposed to from the beginning, saving pets life without being preocupied that maybe you are left out of stock for some drugs or that maybe Charlie the Pug forgot about his annual check-up. And in the end, the owners are pleased to have a virtual health book in their personal phone at any moment with an accurate history of past and future appointments in our clinic.

Cons

At first I thought it will be difficult to transfer the old virtual database to Digitail, but I was pleasantly surprised that their consultants found a personalised solution for us that dind't require as much time or effort as expected.

Response from Digitail

Replied April 2020

Thank you Dr Monica! It was a pleasure to assist you with the data migration!

March 2019

Madalina from Tetravet

Company Size: 2-10 employees

Industry: Veterinary

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2019

Good

My overall experience with this software is a good one. It is highly usefull and makes registrations and patients sheets easier to work with.

Pros

The software is good and is highly usefull when it comes to the patients database. You can easily find medical examination reports for all kind of exams, also the calendar is an added value since it can automatically send reminders all used to create personalised messages for the owners. Technical support was always friendly and eager to help.

Cons

The administration part should be worked a little more since there are still some things that are not presented clearly enough. I found out that the software may encounter issues depending on your laptop or cash register, but tech-support will answer and address the issues you are encountering and provide solutions to resolve the problems.

March 2020

Georgiana from Hemopet

Company Size: 2-10 employees

Industry: Veterinary

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

the best platform for veterinary clinics

Pros

We started using Digitail 2 years ago and it has been the best decision for our practice. The features that helped us the most were the reminders for appointments that the platform sends automatically to pet owners and the support that the platform offers for keeping patient records. Before Digitail we had to call the owners ourselves to remind them about their appointments and we kept all patient records on paper and that was very time consuming.

Cons

Because before Digitail we were using pen and paper, it took a while for the staff to get used to the new order of things, but their customer support is always there to help.

Response from Digitail

Replied March 2020

Thank you very much Dr. Ciochina! It is a pleasure to work with your team!

June 2020

Kévin from Reborn

Verified Reviewer

Company Size: 11-50 employees

Industry: Design

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Best product on the market

Pros

As a digital expert in user experience, I wanted to advise innovative and intuitive veterinary software to my wife. Hence, after a competitor benchmarking, Digitail appeared to be the best choice. One of the most important points is that Digitail is created by digital native people, it's a very different approach compared to the competitors where digital is not their main focus, user behaviors are quickly evolving, you have to be digital-ready. My wife used 3 different software in past experiences (one in the largest clinic in the country), Digitail is the best in her opinion.

Cons

The initial configuration (adding products, TVA, dosages, etc.) is time-consuming and it could be more intuitive in some specific cases. However, Digitail is still doing a better job than competitors.

Response from Digitail

Replied June 2020

Thank you very much Kevin for your kind words! We're preparing more updates to make the onboarding even easier. Looking forward to seeing you at our next webinar!