Could not be more happy or satisfied after my first year with eVetPractice!

Pros

I'm a small animal House Call practice, but we also set up Express Wellness Clinics in the Birmingham, AL area doing low-cost vaccine clinics. In July of 2016, when I started to do my county wide Express Wellness Clinics, I was looking for a good, affordable, reliable, and cloud based software system. All achieved. I had used eVetPractice working with a local shelter the year before. For a single doctor mobile practice, cost per month is so perfect for me. This software is very comprehensive ( the good thing), so be aware that it will take a while to learn all the ins-and-outs, but don't be discouraged, once you use this cloud based software, it's a win-win for you and your clients. Great support to get started (Webinars), and follow-up support is exceptional. I have had fewer calls for vaccine records, etc. because clients can access their own records from eVetPractice. I can access from any computer connected to the internet. I have personally integrated with HomeAgain and recently VetsFirstChoice. Wow, how nice to have client/patient information sent directly with no other effort. Lastly, the support from eVetPractice is so reliable. If you do have a question, the "Help" tab at the bottom of the screen will usually solve most of my issues, but the Live Chat is so perfect for me as I have never waited more than a minute to get help. I can only speak as a small animal mobile practice owner, the value is worth more than the cost!

Winner! Functionality! Ease of Use! Cost!

Can't even brag enough about EVetPractice for running a veterinary practice smoothly. The developers are top notch. Always available and responsive via their help chat box in the lower right corner. They make upgrades easily. The integrations, like VPR Cloud Formulary, Demand Force client communications, laboratory integration, email within the system- just cuts tasks down to a minimum. We use the anesthetic monitoring sheet, quick templates for histories and exams and iPads & laptops in our rooms. Best part as the practice manager - I can easily add purchase orders, schedule an appointment for a client or pull practice management reports from home! Practice Management made easy. The millennial generation jumps right in and learns this program in a snap- click friendly! And last thing, we had an emergency transition to this software and were up and running in 3 days with full data migration after extracting safely from previous system. Love, use and highly recommend EVetPractice!

Pros

Functionality, common sense approach, ease of use, employees find easy to train on using, cloud based accessibility, integrations from 3rd parties and of course- price!

Cons

Not two way integrations with all laboratories

Owner, veterinarian

this is a very nice program and I shopped them all. Very competitive and works well. Reasonably comprehensive. Wish the developers were more motivated to improve and really understood my needs. Very happy though. Would recommend.

Pros

Easy to use.

Decent medical records.......could be better if they were more forward thinking

Reasonable price.

Cons

Stupid little things.....why hasn't this been fixed.

Lack of development....this is a very nice program but it coud be so much better if somebody with more inspiration was running the show.

Medical records are nice but very basic I am just not sure they want to be better.

Hard to control how many emails and reminders.......needs development.

Sales reps nice but not effective

They have this list of requested improvments that must be in a deep dark basement......never seem to get a response to requests.

You won't regret it!

Couldn't wait to get away from the 1990's server headaches and onto the cloud...but I was nervous. I researched and demo'd my brains out...couldn't find anything I liked until I tripped across eVetpractice. We Demo'd it for a month then took the plunge. There are pro's and con's to everything so there a few things eVet can't do that the old system could do...but I don't miss them. The pro's FAR OUTWEIGH the cons. It is wicked fast, makes being paperless a delight instead of a mystery. SUPER easy to use and learn...one of my staff members was introduced to it, used it for 10 minutes and announced, " It's the Facebook of vet software." She is right. It's not perfect but I am delighted for the price and service. We bought another clinic 6 months later and the first thing we did was move them from Infinity to eVet. Just get yourself a robust internet provider and do it. We use travel sheets, a ScanSnap ix500 scanner, (a must!), and a couple of Dymo labelwriters. Prepare yourself to even need less staff. Been using for over a year now and it's one of the best moves we have made in years for our business and our medicine.

Pros

EASE, SPEED, ROBUST, COMPREHENSIVE, REPORTING

Cons

ORGANIZING TRAVEL SHEETS AND OTHER REPORTS IS TRICKY WHEN YOU FIRST GET STARTED

Conversion to eVetPractice

Just wanted to share my experience with converting from a server bases PMS to a cloud based PMS over the past weeks. I decided to go with evetpractice as my initial interaction with the owners (husband wife team) was so awesome. I found them to not only be very nice, but extremely receptive to input for product improvement. I was very skeptical as to how all my data would be converted yet extremely pleased at this point (having the expectation that it wouldn't be perfect and take time to determine if it's all there helped :)). It was a bit of a leap as I converted from the oldest PMS for macs. Although my previous PMS was feature rich with lots of customization options, there were many reasons why I left. Knowing that 25 years ago how unpopular Mac operating systems were, many programs needed to be created to allow function, especially with a label printer (limited to 2 specific, antiquated dymo label writers; one they don't even make anymore so good luck finding an SE300 and the other has an incompatible firmware that is the latest dymo has for the SE450). In addition my previous PMS was never willing to correct many of the very functions that allow for increased work flow, including inventory glitches (think nightmare). I'll stop venting. My decision to go with a PMS at the other end of the spectrum (2.5 yr old company with a young product) was clear when, after the demo and me inquiring about prescription refill function that didn't exist that day, became available; the Rx refill option was completely developed, functional and pushed to all users that SAME EVENING to be used the following day!! And that was the first example of the numerous changes that they have been so receptive to incorporating. No more waiting to see if that function was incorporated in the next software upgrade. No waiting until down time to install only to learn that function you have been told would come is absent, even after >4 years of requesting. Eventually the CEO ignores the request. So far I am very happy with my decision to migrate to evetpractice.

Disappointing, a waste of time, energy and money. Very sad.

I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality. I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start. Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts. Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.

Cons

The facts of our run:

Our first migration failed after the eVet team believed we wanted our two practices to be merged (however, there is not a mention of the word "merging" in any correspondence). This caused multiple issues both in confusion and legal issues. Although the time invested into that was a waste, and the havoc caused by switching software's back and forth was frustrating for the team and clients, we decided to move on and the team corrected the issue by splitting the clinics.

The real concern's then came from the following...

> The lack of transferring complete medical history by missing vital signs and documents and then being told "that isn't their job".

> The mathematical error's experienced (4 to be exact) in only the first 13 days; calculating invoices way off of what the actual amount should be (screen shot's have been taken).

> The 82 inventory discrepancies after coming from a clean run on our old software.

> Broken links.

> The poor client service and amount of time it takes to get answers on anything. The team on their live chat often don't know how to address your concerns, which then leads to them asking for more time to get you answers. So although the idea of live chat sounded really handy, it was very disappointing.

> Records being printed with missing communication logs etc.

I know our life on eVet was small, but the issues were too big to continue with.

EVetPractice: step into the future

Affordable but complete veterinary software. I am so glad I chose this system over others.

Pros

This software doesnt require a huge investment and a huge computer system to maintain a fully functional practice. It is very agile , portable and you can work from anywhere with internet. I also love the extensive client access capability.

Cons

Sometimes updates result in glitches that are challenging to work through.

Not a good fit for mixed or large animal practice, continued soliciation phonecalls and emails.

OnceI was out of the initial purchase and training period everything went downhill quickly. From the first payment I had an issue with using my rewards credit card; specifically an error message that information was missing and transaction had to be reentered. When I called eVetPractice they stated that it was an issue with Intuit, and they could not help me. I chose to do business with eVetPractice, not Intuit; eVetPractice chose to use Intuit for their payment system and should be doing the legwork. We practitioners are busy, our time is valuable, and I was paying them for their service. These are the truly frustrating issues of practice ownership. In the end it was a lot of hassle for what turned out to be a glorified vaccination reminder program for my practice. To summarize my issues: 1) The system is cloud based, yet not apparently functional for all browsers. Frustrations were akin to Zoetis' website/dashboard. 2) Solicitation. I received several calls and from their partners wanting me to use their payment systems, or buy their product. I am still getting these emails and calls months after discontinuing eVetPractice. This is frustrating especially after the experience with Intuit. 3) Not user friendly for other members of my staff, they became frustrated quickly, even though one had sat in on the training with me. No one besides myself even attempted to use it. 4)At startup I had asked about what would happen to my client records if I chose to no longer use the program. I was told that I would have access to the records, just not be able to use the program or change anything, for a few months afterward. This was not the case, I was locked out as soon as my subscription was over. Even as I was writing this I received a call from Bluefin, asking specifically to speak to me (not my manager, who is capable) during office hours. The representative stated that eVetPractice had asked them to reach out to me and that he knew he was catching me at a bad time.

Excellent customer service and user friendly product

I was hesitant to use an Veterinary software system from past experience (and frustration) with using AVImark years ago. I remember countless updates that would make my whole reminder system crash and hours I would have to spend to fix it. Ugh. AVImark, never again. However being a mobile Vet, paper files are cumbersome and using a simple word document was not time efficient when it came to updating the file, providing receipts, etc. I read a lot of on-line reviews and decided to contact eVet. The customer service (Mel Heinz) was the deciding factor that made me choose to try eVet before trying other products. She was extremely professional, helpful and courteous. I have been using the product for several months now and it has cut my administration time down significantly due to the ease of being able to update client files from any computer anywhere, automatic receipt generation (which I was previously making out by hand). The automatic client reminders, which I did not have before, have increased client compliance at returning for rechecks in a timely manner and the appointment reminders have reduced/eliminated missed appointments. Overall I am very happy with this system. My only complaint is that for someone new to a Vet software system, there are so many various options in the system and that in itself can be a bit overwhelming at first. However, customer support has always been there immediately to point me in the right direction and now that I am getting the hang of using it, I am extremely happy with the product and love it the ease of it's design. For anyone with a paper system (or a software system that is not fitting your needs), I would highly encourage you to try this program. Great people and a great product. Thank you eVet and thank you Mel Heinz!

Superb customer service and a lot of flexibility!

Our animal hospital transitioned to eVetPractice to take us "paperless" from traditional paper medical records and from Intravet for practice management. There was a steep learning curve for our staff and doctors to go from paper to paperless along with going from Intravet to eVetPractice for the invoicing and reporting. Fortunately, the staff and owners at eVetPractice have made the process as painless as possible. Whenever there is large amounts of data converted from one system to another, there will be some hiccups, but fortunately those were very few with our conversion, and all issues were resolved very quickly and efficiently. Some strengths of eVetPractice include the amazing flexibility of setup for your individual practice, super-responsive customer/technical support, access to records online anywhere, and intuitive medical records. Every time we have asked for a specific functionality, the answer has been affirmative, and a solution has been created for our needs very quickly. The cost of implementing eVetPractice was quite affordable. Our biggest cost was upgrading our computers, network, and internet access to make sure that we didn't have any issues getting online to have access to our cloud-based system. Weaknesses have been few - biggest from my point of view is the lack of "canned" reports that take only 1 or 2 mouse-clicks to generate quickly and conveniently. I would not let that deter anyone from giving eVetPractice a try, because the reporting is very flexible and you can pull out almost any information you are looking for, it just may take a little longer than with some other systems. That reporting functionality is the only reason to not give 5 stars overall. Overall we have been very pleased with our choice of eVetPractice.

Easy to use, can personalize to your needs and friendly staff!

I started my own practice 6 months ago and decided to give evetpractice a try after researching different softwares for weeks. I couldn't be happier with their product and attention to detail. I have an exotics only practice and have been able to customize the software to my specific needs. They are always one click, email or phone call away. Have been able to answer all my questions and they keep making monthly updates that make using the software even easier. I can write records from home or assess information from my phone/ipad/laptop anywhere I am. I would highly recommend this software to anyone looking to start a new business or in the process of switching from paper records. It synchs with other softwares and companies, so getting results from labs, registering microchipped pets and even using quickbooks has never been easier. My staff also loves the software and are very thankful for all the paper we save! Great team and great product!

It is greener in the cloud!

For someone that has been a veterinary hospital owner since 1995 I came to the conclusion that I just had to suffer with less than adequate veterinary practice software until my business partner came across eVetPractice late last year. And boy am I glad he did. I know for all practice owners and office managers changing practice software can be horrifying because we all hate change BUT that's eVetPractice's strong suit - ease of changeover because of absolutely OUTSTANDING customer service. Our story is simple, our software was crashing around us because our old vendor had not planned on the next iMac update and we had to switch in 1 week (yes 7 days!) and amazingly eVetPractice made it happen - conversion of old data, online training and the willingness to customize some reports that we simply couldn't do without. Am I happy? Hell yes! Do I want to tell my competitors? Hell no! But it is great software, very flexible, intuitive and easily customizable. Our record keeping is better but our doctors do go a little slower, but our medical records are much better which saves us all time in the long run, and since we've gone to EMR we haven't misplaced one file. The integration of lab work into the medical records also makes client communication much easier and better and my doctors love using the software from home to follow cases. I couldn't be happier and would be pleased to answer any questions a prospective user of this software would have. I'm on the Dean's Advisory Council at the Oregon State University College of Veterinary Medicine and I'm recommend they switch to eVetPractice - that's how much I like it.

Turning a sceptic into a believer

Going paperless has been one of my biggest fears and something I never believed I would ever do with my practice. I couldn't perceive how entering information into a computer for a patient's medical record could ever replicate the feel of having a physical chart in hand or even be able to effectively provide me with that information in the same way. I am a doctor who thoroughly records every little detail about the patient. Evetpractice has totally changed my mindset and turned me into a believer. Not only has it given me everything I need to effectively keep records and notations, it has provided me with a means to do even more than before with my charts and streamlined it all in such a way that is much more convenient and time efficient. All of our X-ray's, blood work, photos, etc... go straight into the patients record and can be easily pulled up for referral from anywhere that has internet access. The evet tech support is patient and goes out of their way to make things work. I had some concerns during the transition but Mel and the team were always there ready to help. There were a few migration issues that arose, i.e. discounts not moved over from the old software, inactivated clients were hidden in the new software and a few other small things; but, all in all went very smoothly especially considering we have a 10,000 client base that were moved over from a dated system. There are some things I would like to see changed and made more convenient in order to see results - fecals and OHW test being the main two. Overall the program is extremely user friendly and receives my highest recommendation.

So happy that I found eVetPractice!!!!

I own a house call practice exclusively for exotic animals and I'm always on the road. Keeping paper files was very challenging and I had being looking for a digital solution that could be stored in the cloud for a long time. I researched a lot and after I met the staff at one of the conferences I was really impressed. After you sign up it gets even better. It still feels like a family business and treat every client in a special way. The customer care is AMAZING. They truly make you feel special and they listen to all suggestions you might have. SO different than the big companies that just treat you well at the beginning to get your business and then don't care. Not to mention the difference in price. The website is easy to use and very intuitive. It allows a lot of personalization and you can even create your own forms and menus. Initially I had to customize it a lot for exotic animals but I got excellent guidance from the support team and learned how to make changes and add things very fast. I have been using it for almost 1 yr now and it always worked properly, without delays and never crashed. I love that they keep on adding functions to make it better and better. If you have an idea about something that could work well you can talk to the support team and they will try to create it for you. I use it in my computer, iPad and even iphone. I strongly recommend eVetpractice! One of the best things I did for my practice!

eVet Conversion - the Tale of 2 Offices.

With a practice with 2 separate locations - there is always "extra" worry when it comes time for a data conversion. eVet was very attentive to our concerns and made the transition as seamless as possible. Any issues that arose were small ones and were taken care of almost immediately. As with any new system there is always a learning curve - and Eddie and his team have shown the utmost in patience as we made good use of their live support system. Response time is really remarkable - and suggestions for customization are always meet with a positive and timely response. The Lab Dashboard has really streamlined our communication with our clients regarding lab work and all communications are easily accessible via the "Communication Log". The ability to create our own templates for reminders, emails, documents and reports was really one of the strongest points for our choosing eVet. With a little coaching from the eVet team we are creating custom forms for all aspects of our office - something that we were unable to do with our previous system. Because we are not a paperless office yet - there are some features of eVet that are not as user friendly as they would be for a completely cloud-based EMR office. But I have no doubt that as we continue to work towards our goal of a paperless environment - eVet and their excellent support staff will be there to make the transition as smooth as possible.

Dependable. Customer service and technical support is wonderful.

Pros: Cloud base accessibility, easy to navigate, reminder system and inventory system is great, Appointment Management, Billing & Invoicing, Boarding Management, Image Storage, Inventory Management, Patient Records, Prescription Labeling, Reminders, SOAP Notes, Treatment Management Cons: No clickable physical exam screen to record normal/abnormal findings that then shows on patient record, , not integrating with IDEXX ref lab, not able to email documents/lab results scanned or saved in evet as a document straight from evet, most often need to restart PC to have lab work from Abaxis vetscan transferred. Can't owners sign on a treatment plan unless it is an estimate; Can't make packages from smaller packages, would like to see more features in reporting,

Lost a lot of data during our data migration

If you are 100% paperless, you will lose data during the migration. We consistently lost data across the board. When it was brought to the attention of eVet, they were unable to retrieve the lost data. It's a very imperfect system. Fortunately for us, we have always printed paper copies of our records as a backup so we can still access our patients's medical records.

Pros

Lots of reports - still learning what they all do
Appointment book is easy to schedule
Sending mass emails is easy
Can monitor chronic meds and non-wellness testing

Cons

Data loss during migration.
Customer service must be over online chat or email.
Linked items do not populate invoice/estimate when they are in a "Package"
Can't link a County Dog License # to the "License" code
Can't automatically allow all active clients to access client portal (have to do this individually)
Vaccine quick reference box includes ALL vaccines given (even those that have expired and have been updated with new vaccines)

Extremely happy with eVet

We had been using Impromed for about 10 years. We really wanted to take our practice forward and felt that our software was really holding us back in too many ways. It was a big decision. We converted over to eVet about 2 1/2 weeks ago. The transition does take planning and work to ensure everything is correct. But I can already see the benefits. Everything is just easy now. This is going to help us take customer service to a very high level, giving us the ability of 'high' touch with low effort: ex.email follow ups are easy to do; less phone call reminders and simple auto email reminders; signatures on documents rather than Topaz (ugh!). I can access eVet while I'm at the gym! on my Android or iPhone or iPad, etc. I won't say that it's cheap, I prefer to say it's a great value! With the customer service I have no idea how they can do this for such little money. I could go on and on. The only unfortunate issue is that Idexx doesn't want to play and insists on being a dinosaur ... good luck Idexx! We have our sites on other options and will drag out our equipment if necessary to the curb ... integration at any cost! Less labor; better customer service; no missed charges; etc.

Great Cloud Based Software

Since making the transition about a month ago, things have gone pretty smoothly. The support staff has been great and my employees love the live chat feature to get support right on the spot. When we've run into a snag or had suggestions for improvement, they are addressed very quickly!

Pros

Configurability, responsiveness of development team, support

Cons

Can be a little intimidating for the less tech-savvy user until they get familiar with the program. Being cloud based, there is sometimes a little lag while a page loads. Its not at all bad, but staff used to an in-house, server or locally hosted program can perceive the cloud-based nature to be a bit "laggy." If they avoid trying to click 30 times in the 2 seconds they are waiting on something to load, that helps too :)

I love this software! It is the best veterinary software I have ever used.

Pros

Cloud based. Responsive development team that implement client suggestions. Amazing training teams and library of webinars to further train our staff. Frequent enhancements.

Cons

At this time does not have robust billing options for practices that do a lot of charging. Ability to create practice documents is very rudimentary.