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Supported Operating System(s):
Web browser (OS agnostic)About eVetPractice
eVetPractice is a cloud-based veterinary practice management system featuring electronic medical records (EMR) management, appointment scheduling and communication tools for veterinarians.
Features include document storage, test history and lab forms. A pet owner portal allows clients to access personal information, payment history, account balances and appointments. Users can request appointments on mobile and desktop devices. The practitioner dashboard provides a configurable appointments calendar, lists of daily appointments and surgeries, along with medical records.
Reports can be run that include daily or weekly billing, inventory, billable items and controlled substance logs. Users can create long-term wellness plans that include multiple appoin...
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Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
September 2019
Caroline from Paws on the Go Center for Animal Rehabiitation and Mobility Solutions
Company Size: 2-10 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
eVet Practice review
Just love the overall product
Pros
Customizing, customer service, able to get new function added,
Cons
Navigating it takes a while to get used to, but worth it!
Reasons for Choosing eVetPractice
Looking around, evet was what we needed, we could customize, price was right, support was right.
Reasons for Switching to eVetPractice
The practice needed something more advanced as software
Response from Covetrus
Replied October 2019
Thank you for the kind review, Caroline!
November 2020
Marie from Mid-Valley Veterinary Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
November 2020
Good Software that Continues to Improve
Overall, I have had a great experience with eVetPractice for a cloud based system and I look forward to seeing how they develop and what they add from here!
Pros
It is more user friendly that some other software options. The fact that it is cloud based and can be accessed from anywhere was key for our purchasing decision. I like the fact that they continue to add features.
Cons
There are some features that are not available that I think should be common in veterinary software. When we ask about them, they add it to the features request list, but sometimes this takes a long time to get implemented. Example: ability to prevent some employees from making changes to the schedule. Hopefully will integrate with IDEXX xray systems soon! Would also like the ability to link multiple inventory items without making a package, and ability to zero out cost of linked inventory items.
Reasons for Choosing eVetPractice
Ease of use and capabilities.
Reasons for Switching to eVetPractice
Vetter was the first cloud based system we tried when we decided to ditch Cornerstone and go cloud based and paperless. Reports and accounting were inaccurate and unreliable. Customer service was horrible. They touted having many features that they either didn't have or didn't work how they were supposed to.
December 2020
Gary from Clinton Parkway Animal Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
December 2020
Financial Reports
Don't need "pretty updates", need updates that makes our staff and doctors easier to use.
Pros
Cloud based, but not robust enough for doctors to use on daily basis. Frequent updates are appreciated.
Cons
I do financial reports mostly related to the Sales Report Category. The downloaded Excel file contains formats such as "Fill Color" which are blue and absolutely not necessary. I am not interested in a preety report, I am in interested in a basic informative report on how the hospital is doing. I have to reformat the entire file to Arial, 10 pt with NO color fills. I am interested in Category Revenue and Doctor Production Revenue for monthly/quarterly/annual information. The reports are too congested. I don't need to know Quantity, Tax, Cost, Percentages of Packages or Percentage of All. Revenue or Production should replace Amount in the reports where indicated. Individual Doctor Provided worksheets should be labeled as doctor, not Provider Category Summary, and should be listed in alphabetically order. Also don't need to have reports with Packages or Categories that are "0"--I constantly have to delete those rows. As hospital director I want the basic informative financial information on how the practice is doing revenue wise and what doctor production is. eVet reports are very cumbersome and time consuming to get the information I need.
Reasons for Choosing eVetPractice
Not as robust and difficult to work as other Cloud based systems, but we found, as stated above, it was too simple in design. We have considered swithcing to another system but staff and doctors are stressed enough with Covid19, and don't need additional stress with switching systems.
Reasons for Switching to eVetPractice
Initially liked eVet over other Cloud based because it was simpler in design compared to Improved and other Cloud based systems. Over time we found out that eVet is too simple and needs a lot of work to make it more effective and less time consuming for staff and doctors.
July 2017
Danielle from Vet Visionaires
Company Size: 11-50 employees
Industry: Veterinary
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2017
Disappointing, a waste of time, energy and money. Very sad.
I really have no pro's. The "idea" of what this software was going to be, was very far from what it ended up being. I loved the idea of going to the cloud. I loved that we would be able to access both of our locations from off site. There were numerous ideas on paper that seemed like it could be an ideal fit. Unfortunately, the idealistic roll out in my mind was far from the reality. I'm going to say this... when you speak to the CEO after you request a meeting, and within 60 seconds of the call, that CEO you are hoping will address your frustrations, laughs at you? Bad start. Now, I know what the response will be after reading my blurb below... something like, "Mrs. McIver, we apologize that you aren't happy with our software" or another similar phrase. But I am writing this not because I want a response, they very clearly told me they completed a "successful" migration and there was no further action they would be taking... I am doing it because I want people to know the facts. Have they had good runs? I'm sure they have! But when they have bad runs, the company's integrity get's challenged, and I am extremely disgusted with the way myself and my employee were treated during our recent conversation.
Cons
The facts of our run: Our first migration failed after the eVet team believed we wanted our two practices to be merged (however, there is not a mention of the word "merging" in any correspondence). This caused multiple issues both in confusion and legal issues. Although the time invested into that was a waste, and the havoc caused by switching software's back and forth was frustrating for the team and clients, we decided to move on and the team corrected the issue by splitting the clinics. The real concern's then came from the following... > The lack of transferring complete medical history by missing vital signs and documents and then being told "that isn't their job". > The mathematical error's experienced (4 to be exact) in only the first 13 days; calculating invoices way off of what the actual amount should be (screen shot's have been taken). > The 82 inventory discrepancies after coming from a clean run on our old software. > Broken links. > The poor client service and amount of time it takes to get answers on anything. The team on their live chat often don't know how to address your concerns, which then leads to them asking for more time to get you answers. So although the idea of live chat sounded really handy, it was very disappointing. > Records being printed with missing communication logs etc. I know our life on eVet was small, but the issues were too big to continue with.
Response from eVetPractice.com
Replied December 2017
The Vet Visionaries project was a disaster from the start. The conversion process was written and signed by them to merge both clinics, and only after we finished the conversion the group decided it wasn't what they wanted. So fine, mistakes happen, and we restarted from scratch. Then we finished that process and they decided to pull the plug. The failure of this project was communication breakdown, and that communication breakdown was on both sides. That is something we will strive to do better on in the future. The frustration in the review is because they thought they should get a refund on the conversion costs. We thought differently and they decided to write a negative review. We will take the lessons learned in dealing with this group and improve our processes for the better. I would ask anyone reading this to also read the 73 reviews prior that contain 4.5 to 5 stars.
November 2020
Phillip from The Ark Animal Hospital
Company Size: 11-50 employees
Industry: Veterinary
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
Evet Addition To The Practice
Overall, the transition has been great. It has improved my room turnover time, accuracy of invoices, and integrates with my in-house lab machines. Users can me modified to only have certain access, which has been great for security and accountability. Really don't have any major complaints with the software. Aside from improving financial reporting features I would give the software a 4.5/5.
Pros
I like that it is cloud based. Eliminated a huge portion of my monthly IT bill. Customer support is great and very knowledgeable. Cost per month for the software is very reasonable. It was easy to learn and my whole staff was competent on the platform within days.
Cons
The reporting features could use some tweaking. Some things can be very nuanced and the financial reports could do with some additions and upgrades. Things have been tough for my bookkeeper and I don't have a great avenue in order to iron out these issues. Customer support is great on daily Evet use and issues but reporting needs its own department of support.
Reasons for Choosing eVetPractice
Our practice was too large for Vetter to be used without issue and while Avimark is a great platform it would have required us to purchase another server
Reasons for Switching to eVetPractice
Our server needed replacing and we were looking at an $10k cost for that. For a fraction of that I switched to Evet and improved many areas in the practice while negating a server need. Should have gone cloud based much sooner